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  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?

Might your need to develop your empathy
be met by 
this London UK management course
called Skills with People?

Yes, if you agree with the following 

  • I need people to trust me more.
  • I want people to take me more into their confidence.
  • I'd like to be better at making people feel understood.
  • I tend to get into arguments when I'm trying to persuade people, and it doesn't seem to get me anywhere.

What you'll take away from this empathy training course for managers

This empathy training won't just make you more understanding of people. You'll actually make them feel more understood, and that's what makes the difference, because that's when they can relax with you and trust you more.

Empathy is one of the two crucial skills you need for connecting successfully with others whatever situation you're in. It's companion skill is assertiveness. That's the skill of making sure they understand you. This empathy training will teach you to use both skills together. Your empathy will be more effective if you know how to combine it with assertiveness. It's a powerful combination - a key to getting on successfully with others - a vital ingredient in management training.

Steps you can take right how
to see if this empathy training
is right for you

  • First watch our short introductory video, "Who needs these communication skills?"
  • Then contact us for a chat and we’ll be glad to discuss what challenges you may be experiencing, and if and how we can help you develop the empathy you need.
  • Every participant begins this course with a free exploratory one-to-one coaching session by phone or Skype. You make no commitment to proceed beyond this until you are sure this course can help you develop the empathy you need.

You'll find under FAQs (in the main menu above) answers to many of your questions about the content and method of this course.

How the skills you'll practise on this course
will make you much more successful at
showing empathy at work

How is listening with empathy different from the way we usually listen to people?

To understand the difference let's indulge in a spot of introspection. What goes on in your mind when another person is telling you something about what's going on in their world, or asking you a question?

For most of us our minds instantly get busy with our own thoughts ... thoughts about how similar or different their experience is from our own ...  memories of our own ... advice we would like to give them ... or, perhaps, thoughts that have nothing to do with them at all. Our attention is mainly absorbed with what's going on in our own mind. We've very little to spare for what might be going on in theirs.

And that's the difference. To listen with empathy you simply turn your attention from your own thoughts to the other person's. It's like flicking a switch. It's a deliberate decision to switch attention for a moment from your own thoughts to theirs. To many people the possibility you can do this is a surprise. But you can, and this empathy training for managers will enable you to master it.

When you're listening with empathy what actual words can you use?

In a nutshell, here's the method this empathy training for managers will help you to practise:-

  • After hearing what the other person says, respond by saying in your own words as accurately as you can what you think is going on in their mind. For example, "I get the impression that what's really bothering you is .... and that the reason why you're so bothered about it is ... ".
  • Then pause to give them a chance to say more. For example, they might say, "Exactly", or "Not exactly, what's really bothering me is ...."

What are the benefits of this empathy training?

  • It trains you to keep your attention focussed on the other person's thoughts and feeling instead of being distracted by your own. The more you practise it the better at it you become.
  • It encourages and allows the other person to let off steam, which helps them calm down get themselves into a rational state of mind.
  • It allows them to judge for themselves how well you understand them, and it gives them a chance to correct you if you've misunderstood.
  • It wins their trust, because you can't trust someone who fails to understand you.
  • It makes you a more powerful persuader.

Is there more information on this website
relevant to empathy training?

Yes. You might also find our pages on listening skills training, active listening training, assertiveness trainingemotional intelligence and examples of people who have benefited from this people management skills training relevant and helpful.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Examples of Training Needs Met

Very logical but not creating enough rapport Read More...
Being more assertive would help career go better Read More...
Flying high but creating a tense atmosphere Read More...
Enormous enthusiasm but little sensitivity Read More...
Difficulty communicating with non-technical people Read More...
Not delegating or developing others Read More...
Technically very sound but lacking persuasive skills Read More...
Preparing for a more challenging role Read More...
Allowed his meetings to get out of hand Read More...
Respected specialist who was too quiet at meetings Read More...
Forceful communicator who created friction Read More...
Well intentioned but demoralising his team Read More...
Lots of energy and ideas but little attention for his clients Read More...
Had a positive attitude but gave a negative impression Read More...
Very diligent but hated dealing with difficult people Read More...

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