You'll learn a simple and easy to remember (though not necessarily easy to apply) set of crucial communication skills enabling you to treat others with respect and understanding while speaking up for yourself with firmness, clarity and integrity. You'll learn how use these skills in your most challenging relationships, conversations and meetings, and even with people you find difficult. As you practise these skills your respect and understanding for others will grow, as will theirs for you.
Treating others with respect and understanding calls for empathy. Speaking up for yourself with firmness, clarity and integrity calls for assertiveness. These two skills, blended together, will enable you to create a robust but harmonious atmosphere of courtesy, mutual respect, trust and understanding. Such an atmosphere is not only very good for business, it works wonders in other walks of life, too. On the Skills with People course we'll help you master these two crucial skills and blend them together when you need them most:-
You'll be helped to apply the two crucial skills to many of your most challenging situations, as listed below. You can pick the most relevant items on the list, and you'll be able to practise them as much as you like in safety and with expert coaching:-