Appropriate Behaviour Training

 Course Summary

Training Objectives

This course will be good for you are looking for an effective way to promote a respectful and inclusive work environment. Appropriate Behaviour Training helps people understand the boundaries of workplace conduct, which is critical in today's changing business landscape.

If you’re unsure about how to set and enforce rules related to harassment, bullying or discrimination this article will provide useful insights. You'll learn become better at promoting a respectful and inclusive work environment and uphold company values to ensure appropriate behaviours are modelled within the workplace.

You'll recognise the signs of unfriendly competition in the workplace when it has a negative impacts on employee morale, collaboration and wellbeing. You'll reduce high turnover rates and address poor communication. A lack of certain key skills can lead to serious consequences such as misunderstandings, lack of respect for colleagues, poor morale and high turnover rates.

Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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 Signs that Employees Need Behaviour Training

Managers can observe potential problems such as gossiping, unfriendly competition, absenteeism or tardiness, workplace bullying and poor communication skills to determine if there is a need for behaviour training.

Managers not upholding company values

• can have a detrimental effect on workplace morale, communication and collaboration, as well as employee retention. Company values are integral to organisational integrity; when managers fail to uphold these values, trust among customers, employees and stakeholders is compromised.
• That's why it’s paramount that managers support and reinforce the company code of conduct in order to cultivate an environment where appropriate behaviour can thrive. Without adherence to company values set by leaders within an organisation, unacceptable behaviours such as disrespectful language or gossip can find their way into the workplace culture making it difficult for people working together to achieve success.
• Managers must strive not only model appropriate behaviour but also encourage employees by holding them accountable for their actions while providing understanding assistance with personal development opportunities if needed.

Frequent gossiping

• in the workplace is highly unethical and had negative consequences on office morale, collaboration and overall wellbeing of employees. Gossiping co-workers can erode trust levels among team members, making communication more difficult in the long run.
• Furthermore, it can lead to increased anxiety as employees are left feeling uncertain and overwhelmed by the situation. Additionally, gossip has been linked to moral misconduct such as spreading rumours or undermining someone's effort which can significantly damage a company’s culture.
• Instituting a no gossip policy for workplaces – where everyone agrees not to take part in conversations that involve spreading unconfirmed information about other people – may be effective way to address this issue and promote positive behaviour in the workplace.

High employee turnover rates

• Employee turnover can be costly for companies, both financially and culturally. Without proper management, high turnover can quickly lead to chronic employee shortages which increases the company’s recruiting costs; worsens production quality as well as customer satisfaction levels; causes a strain on existing employees who are overworked; and creates an atmosphere of distrust between staff members due to frequent changes in personnel.
• Poor work-life balance, limited training and career advancement opportunities, as well as inadequate pay would all contribute to high turnovers in organisations. In addition, with low job security resulting from lack of internal promotions or growth opportunities within the organisation could add stress in morale for employees and hence lead them to look for alternate options outside the firm they are employed with at present.
• Companies need to avoid these challenges by setting clear expectations about their culture and values which must include adequate compensation packages that are commensurate with rising economic trends partnered with accessible training programs that provide personal growth opportunities justifiably including disadvantaged skills sets.

Unfriendly competition

• Unfriendly competition in the workplace can negatively impact an organisation, preventing employees from being acknowledged and rewarded for their efforts. It can lead to a hostile environment, where positive practices are overruled by negative ones due to fear of losing out to another colleague.
• Unhealthy competition only encourages cut-throat behaviour and individual success over team performance. Appropriate behaviour training is important as it helps employees understand that having friendly competition instead of feeling threatened inspires them to work harder without sacrificing relationships with one another or creating stress in the workplace dynamics.
• Such understanding provides a much needed shift towards collaboration rather than unhealthy competition; everyone benefits from mutual progress and support when there is healthy rivalry between colleagues.

Absenteeism or tardiness

• Unscheduled absences and tardiness pester employers, reducing productivity and team morale. Once an employee misses too much work due to unexcused absences or shows up late multiple times, appropriate action should be taken by managers.
• Companies with good attendance policies often have clearer set of expectations around expected behaviour which can make it easier for a manager to manage such situations. Appropriate behaviour training can establish clear guidelines that are easy to recognise and comply with - most notably in advance planning where staff members inform the relevant persons in real time if an absence is unavoidable.
• Such forward-planning provides minimal disruption while emphasising on respect towards colleagues’ needs and schedule ahead of one's own. Through appropriate behaviour training, employees are held accountable for their attendance levels – through progressive disciplinary action - not just work performance; further creating motivation among staff so all come together for the success of the organization in mind but also earning respect from peers through efficiently managing company values/time management strategies.

Workplace bullying

• Workplace bullying can have a significant and detrimental effect on employees, eroding their workplace wellbeing and leaving an imprint of damaging feelings for months or even years.
• Bullying in the office comes in different forms such as verbal criticism - name calling, intimidating behavior and gossiping - but essentially it is defined as persistent mistreatment that takes place in the workplace.
• It’s important to recognise the signs of bullying or inappropriate behaviour early on, and implement appropriate training to ensure employers are upholding company values by protecting all members from any form of harm.
• Training courses inform staff about acceptable behaviours which promote a respectful environment and simultaneously act as preventative measures so that serious incidents do not occur due to ignorance amongst personnel.

Poor communication skills

• Poor communication skills are one of the biggest missteps in any workplace. Poorly managed or ineffective communication can lead to serious consequences, such as misunderstandings, lack of respect and privacy for colleagues, disruption of communication processes, low morale and employee turnover.
• For example, without understanding the expectations around communication within an organisation it could lead to gossiping being mistaken for harmless chatter; interrupting others during conversations; failing to answer emails promptly; talking over people during meetings which breeds distrust due to perceived rudeness and aggression.
• All these behaviours can create a negative working environment where employees may not feel comfortable expressing opinions or making suggestions due to fear of punishment or criticism from their superiors – leading further downward spiralling into increasing poor performance from team members.

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Overview of this workplace behaviour training program

Overview of workplace behaviour training programs and the importance of soft skills in workplace behaviours.

Overview of workplace behaviour training programs

• Our workplace behaviour training program is designed to help promote respectful and appropriate behaviour in the workplace. They can be used as a teaching tool, to impart valuable lessons about company values, culture, and expectations of personal conduct.
• This behaviour training program involves 1:1 coaching and training on issues such as ethical behaviour, communication styles and techniques, professional demeanour and etiquette, body language/nonverbal communication skills as well as problem-solving strategies.
• This course also aim to encourage empathy towards colleagues by helping employees gain an understanding of diversity within the workplace including different backgrounds or cultures that may exist in their team environment.
• The program provides people with real-life applications of abstract theories such as providing platforms for managing constructive criticism whilst also enabling staff members to strengthen their communication skills through role-play scenarios highlighting effective ways of expressing themselves when confronted with difficult conversations.

Importance of soft skills in workplace behaviours

• Soft skills are crucial for creating a successful workplace environment. They engage workers and empower them to collaborate, communicate, and problem-solve effectively. Soft skills like active listening, empathy building, positive attitude, time management, commitment to tasks and goals all play an important role in how employees interact with each other.
• For example, when managers are equipped with the proper soft skill sets such as managing emotions when faced with criticism or providing constructive feedback to employees – it helps create trust between staff which leads to increased collaboration on projects and better team outcomes.
• Additionally investing in soft skills development can lead to higher employee retention rates since most employers find these qualities essential towards effective business operations.

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 Benefits of Appropriate Workplace Behaviour Training

Training programs and courses can help to improve employee morale, foster collaboration amongst teams, outline expectations and standards of workplace behaviour, boost personal responsibility as well as avoid negative publicity.

Correcting problematic behaviours

• Appropriate workplace behaviour training is a critical way to help identify and address problem behaviours. It not only outlines behavioural expectations, but also boosts employee morale as well as encourages individuals to take personal responsibility in their actions.
• Training also allows employees the opportunity to discuss within a safe environment with trained personnel some of the ‘gray’ area areas such as appropriate use of social media or company emails for example, giving everyone an understanding of those boundaries.
• Managers too need training so they are able to recognise issues and circumstances that could lead colleagues into awkward situations more quickly and be better prepared to handle difficult conversations if needed; this can increase levels of trust throughout organisationally.

Increasing employee retention

• Retaining talented and experienced employees is essential for any organisation to succeed and remain competitive in the long run. Training and development, work environment, and job satisfaction have a positive impact on employee retention as these factors can make an organisation more desirable to work for.
• A comprehensive employee retention program which includes appropriate behaviour training can help attract and retain key employees and reduce turnover. This helps organisations avoid incurred costs associated with hiring new staff regularly.
• Providing additional training also ensures that employees are better equipped with knowledge on how to deal with different situations at workplace. Inadequately trained employees may experience poor job performance or increased stress due to lack of understanding of their roles or expectations from them by superiors or other colleagues in the workplace; this could ultimately result in reduced productivity levels, morale issues, low customer satisfaction rates, etc., if not addressed quickly.
• Therefore it is important for organisations to implement employee retention programs along-with providing adequate ongoing training so that valuable reserves be retained within the organisation rather than lose them through attrition.

Outlining workplace standards

• Setting standards of behaviour in the workplace plays a critical role in creating an environment of respect, equality and inclusion. A code of conduct establishes communication expectations between employers and employees that provides guidelines to set boundaries on unacceptable behaviours.
• This can include rules around dress codes, attendance policies, social media use etc., which create consistent management across the organisation that everyone needs to abide by. It is important for these guidelines to be clear and communicated regularly in order for employers and employees alike to understand their roles within the larger team context.
• For example, setting standards such as punctuality or politeness towards one another during interactions will help ensure that all members are showing a basic level of respect towards each other throughout day-to-day activities—allowing productivity levels to stay high without impediments from superiors or teammates.

Promoting personal responsibility

• Behaviour training is a powerful tool for businesses and organisations looking to emphasise the importance of individual accountability in the workplace. It helps employees understand their personal responsibility, especially when it comes to maintaining good workplace behaviour.
• This type of training goes beyond instilling ethics or codes of conduct by focusing on developing self-discipline and decision making skills, which creates an environment where everyone takes ownership over their actions.
• This ultimately sets the stage for greater trust within teams and promotes better communication between colleagues. Behavioural trainers use specific strategies such as role playing activities, problem solving scenarios, team building exercises and feedback mechanisms to demonstrate how employee performance affects overall workplace productivity.
• Additionally, this type of training also provides employees with insight into how best to manage difficult conversations or situations appropriately without resorting to inappropriate behaviour like aggression or ridicule.

Fostering team collaboration

• Promoting teamwork in the workplace can have great benefits for both employees and employers alike. By encouraging collaboration, it allows participants to share knowledge, learn from each other, and build on each other’s ideas.
• Providing a comfortable work environment with regular check-ins gives team members the opportunity to openly discuss issues they are having or problems they need help solving. With appropriate behaviour training colleagues not only learn how to effectively interact with one another but also develop better productive relationships within teams.
• Training programs such as team building activities, group problem solving exercises, coaching sessions along with illustrating expectations of behaviour amongst colleagues can help facilitate building trust among coworkers which in turn leads to a more successful working environment that is focused on outcomes rather than who contributed what to any given project.

Boosting employee morale

• Boosting employee morale should be an important focus of every organisation. High morale leads to higher productivity, job satisfaction, and lower turnover rates - all positive outcomes for both the company and its employees.
• Companies can improve employee morale in a variety of ways such as providing recognition programs that celebrate achievements, creating development opportunities to help employees grow their skillset, or building a positive work environment where everyone feels seen and valued.
• Another important factor is fostering effective physical working conditions like ergonomic furniture and air quality improvement or mental health initiatives like stress monitoring apps which research has shown can help raise overall wellbeing in the workplace.

Avoiding negative press

• Negative press can have detrimental effects on both individuals and the organisation, making workplace behaviour training crucial in preventing negative publicity. Without appropriate action being taken to address inappropriate behaviour, bad news can spread quickly and cause long-lasting damage to the professional reputation of a company or individual.
• Organisations must be careful to not let such situations go unchecked as they can result in loss of clients, revenue, trust and reputation that is difficult - if not impossible - to recover from.
• Appropriate behaviour training helps create standards for employees within an organisation that should be upheld and respected in order to avoid any kind of issues arising with negative press.
• It is important for employers to proactively manage behavioural expectations by setting clear guidelines, which employees must abide by in their day-to-day activities while representing the organisation's values at all times.

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