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A conversation between two specialists about the practical relevance of
using emotional intelligence in difficult conversations at work,
and the risks of not using it 

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Summary

Phil & Alex Gould have a telephone conversation about emotional intelligence in the workplace.  They discuss what emotional intelligence is, the practical relevance of having emotional intelligence at work, how to talk about feels without sounding soft, what stops people feeling comfortable to talk about their feelings, and when it might be useful for you to be able to show some emotional intelligence at work. 

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Video Introduction