Terms and Conditions


This website is owned by Gould Training. The copyright in the content provided on this website, including all of the graphics, code, text products, software, audio, music and design, is owned by Gould Training. All rights reserved.

Copyright of any course material (i.e. teaching aids, course notes and handouts) also belongs to Gould Training.

Use of this website

Gould Training grants to you a worldwide non-exclusive royalty-free revocable license to:

  • view this website and the material on this website on a computer or mobile device via a web browser;
  • copy and store this website and the material on this website in your web browser cache memory; and
  • print pages from this website for your own (personal and non-commercial) use.
  • Gould Training does not grant you any other rights in relation to this website or the material on this website. In other words, all other rights are reserved.

For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast or show or play in public this website or the material on this website (in any form or media) without Gould Training's prior written permission, and without acknowledgement.


You may request permission to use the copyright materials on this website by writing to info@gouldtraining.co.uk.


The information on this website is designed to give a taste of our “Skills with People” training course. On the course we don’t merely tell people how they should behave (even if such advice is good it rarely sticks as people inevitably revert to their old mental habits, especially under pressure). Because few people can hold on to difficult new skills unless they have lots of practice the course typically spans 6 months. It is designed to provide lots of private and confidential one-to-one coaching so participants carefully explore how to handle difficult conversations while receiving lots of guidance and practice. Reading this material is unlikely to be an adequate substitute for 30 hours individual and small group training.

So although the material on this website might look straightforward that doesn’t make it easy to learn. It can take considerable practice, feedback and coaching to successfully manage crucial and difficult conversations. We are therefore neither responsible nor liable if the material on this website is used by persons who subsequently find themselves in difficulties.

Get Started Now

Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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