Online Empathy Training

Boost Your Emotional Intelligence


Emotional Growth

Develop your emotional intelligence for enhanced professional and personal relationship management.

Skill Mastery

Gain practical skills in empathetic communication, ensuring effective and compassionate interactions.

Career Enhancement

Improve workplace culture and team dynamics, fostering a more inclusive and productive environment.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training Course?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this coaching stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives 

Understanding each other can be hard. But did you know empathy can be learned, just like any other skill? On our online empathy training course we will show you the ropes - simple steps to foster deeper connections and a kinder environment around you. You could develop some life-changing insights!

  • Our online empathy training teaches you to understand and share feelings with others, which can improve relationships at work and in personal life.
  • Taking this online course in empathy can help build a positive workplace culture, better communication, teamwork, and mental well-being.
  • A free initial session is available, enhancing your professional skills and emotional intelligence for various roles like managers, healthcare workers, teachers, customer service agents and more.
  • Empathy training not only benefits professional environments but also promotes diversity and inclusion by teaching how to respect people's differences.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Listening skills training

What is Empathy Training and Why is it Important?

What does empathy training involve? It's about learning to understand and share the feelings of others. Think of it as a muscle that you can make stronger with practice.

This kind of training helps people to see things from other points of view. It teaches them to feel what someone else feels.

Empathy training is important because it helps us connect better with others around us. For healthcare workers, this means better care for patients. They learn how to listen and respond in ways that help the person feel understood and supported.

In businesses, understanding customers' needs leads to better service and happier clients. Empathy makes teams work together more smoothly too because everyone feels heard and valued.

Overall, empathy brings out kindness in communities making life nicer for all.

Benefits of Online Empathy Training

Dive into the virtual world of empathy enhancement – where clicking your way through scenarios can fundamentally shift your interpersonal dynamics. Online empathy training isn't just about ticking a box; it's about unlocking doors to a work environment brimming with understanding, cohesion, and genuine support.

Building a better workplace culture

Empathy training can transform a workplace. It brings more joy among workers and makes them want to stay with the company. With better understanding, teams work well together, stress goes down, and everyone feels happier.

This makes the office a nicer place for all.

Leaders who show empathy create stronger bonds in their team. They help make sure people talk clearly and support each other. This leads to getting more done and having fewer problems at work.

Everyone does better when they feel their leaders care about them as people, not just workers.

Improved communication and teamwork

Working well together is key, and online empathy training helps a lot with that. It teaches you to understand and listento others in ways that make them feel heard. This can lead to less arguing and better talking between people at work.

Teams get stronger when everyone understands each other's feelings.

Knowing how to be kind and caring at work can make teams do better too. Leaders learn to care about their teams' feelings, which makes people want to help each other out more. With the right coaching and support, anyone can become an empathetic leader who brings out the best in their team.

Improved mental health and well-being..

Improved mental health and well-being

Good teamwork leads to a happier mind. This is where online empathy training shines – it's not just about getting along better at work. It also helps our mental health and well-being.

Learning to understand others' feelings can make us feel good, too.

Many people who take these courses find they are calmer and happier. They learn skills like mindfulness and self-care. These help them manage stress better. Plus, research shows that when health workers learn more empathy, their patients do better too! So, taking an online course in empathy might be great for you and the people around you.

Promotes diversity and inclusion

Just as online empathy training uplifts our mental well-being, it also breaks down barriers to diversity and inclusion. It opens doors for people to respect and understand each other's differences.

By doing this, employees from various backgrounds feel valued and included. Empathy training teaches us how to create spaces where everyone has a chance to be heard and respected.

Equality, Diversity & Inclusion (EDI) courses give workers the tools they need to welcome everyone. These online sessions show practical ways to make sure no one is left out because of who they are or where they come from.

With these skills, teams can grow stronger by bringing different ideas and perspectives together.

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People who feel understood are more receptive

The Power of Empathy in the Workplace

Empathy at work means understanding how others feel. It helps people work better together. Managers and workers can listen and share thoughts more clearly when they care about each other's feelings.

Good empathy skills can lead to less stress for everyone.

When bosses show they understand, teams trust them more. They might come up with new ideas because they are not afraid to speak up. A happy team works harder and stays together longer, making the company stronger.

How to Effectively Exhibit and Demonstrate Empathy

Empathy holds the key to unlocking better team dynamics and stronger workplace bonds. Let's dive into how you can show empathy in your daily interactions:

  • Listen actively to what people say. Make eye contact, nod your head, and give them your full attention.
  • Think about how others feel. Try to understand their emotions and see things from their point of view.
  • Share their feelings. When someone is happy or sad, let them know you feel it too.
  • Offer help when needed. If someone looks like they're struggling, ask how you can support them.
  • Use kind words and a gentle tone. This makes people feel cared for and respected.
  • Pay attention to body language. Sometimes people say one thing but their bodies tell a different story.
  • Ask open questions. Encourage others to share more about their feelings and thoughts.
  • Give space when it's needed. Respect that some people might want time alone when they are upset.
  • Celebrate successes together. When a teammate does well, be happy with them and show it!
  • Practice patience every day. Understand that everyone has bad days and might need extra kindness.

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People can't help arguing when they feel misunderstood

Free Initial Session As Part Of This Empathy Training Courses

Explore our free initial session designed to nurture your empathy skills to enhance your professional profile and showcase your commitment to emotional intelligence.

Dive in to discover how you can elevate not only your career but also the quality of every interaction you encounter.

Operating with Empathy

Operating with Empathy is key for anyone wanting to make their workplace kinder and more supportive. It's free, which means you can learn without paying anything. The lessons show you how to feel what others feel and understand them better.

This helps everyone work well together.

As you get into the course, you'll see real stories of how caring for each other at work leads to awesome things. Nurses in operating rooms tried acting out different situations and learned how to be more empathetic.

They got better at their jobs because they could connect with their patients in a deeper way. You too can take this knowledge back to your team, lead with heart, and create an environment where everyone feels valued and understood.

Emotional Intelligence at Work

Emotional Intelligence at work helps people get along better. It's key for a happy place to work. The course shows how to use this skill.

You learn to understand your feelings and control them. This makes you a stronger team player and leader.

This training gives you tools like self-awareness, empathy, and social skills. These help you connect with others in your job. Good emotional intelligence means good relationships at work, which is super important for all workers and bosses.

Teamwork and Collaboration

Understanding emotions at work leads straight into the heart of teamwork and collaboration. Good teams thrive on trust, clear roles, and knowing how to work together. Empathy training boosts these skills.

It helps people listen better and understand what others need. This can make projects go smoother because everyone feels heard and valued.

Our course teaches you to build strong bonds with co-workers. It's been shown to grow empathy and help folks team up better. When people get this right, they solve problems quicker and support each other more.

It's not just talk; learners see real changes in how they connect at work after taking this course.

Communicating with Empathy

Talking with care means we understand others' feelings. It helps when they are sad, like when someone is near the end of life. The our communicating with empathy programme teaches you how to talk in a kind and helpful way.

You’ll be shown by an expert how to use empathy in what we say.

This training gives tips on sharing your thoughts while caring for other people's emotions. You can learn this skill at your own speed through online courses. They guide you on how to listen well and make sure people feel heard.

If you manage a team, it's even more important to build strong ties by using empathy every day.

Next up is understanding why soft skills like compassion matter at work.

Cultivating Compassion in the Workplace

Cultivating compassion in the workplace takes strong leaders who understand its value. It's about making sure everyone feels supported and cared for. Leaders with empathy tend to find more success because they create trust and a sense of safety.

When people feel understood, they can do their best work and help others too.

Showing compassion at work helps solve problems and manage conflicts better. It makes teams stronger as people want to support each other. This kind attitude is good for everyone’s mental well-being in their jobs.

Being compassionate isn’t just nice; it actually leads to doing better at work, making it very important for every organisation.

The Art of Empathic Listening

After exploring how compassion shapes our work environment, the art of empathic listening is skill which is a step up from just hearing words; it's about understanding feelings and thoughts.

Empathic listening helps you build strong relationships. It lets you see problems clearly and earn trust quickly.

Empathic listening courses teach you to tune in closely to others. You learn to read body language and hear what's not being said. With this training, personal and work ties grow stronger.

These skills are important for everyone but they're vital for healthcare workers giving end-of-life care or anyone aiming to offer healthy empathy in their job.

Developing Clinical Empathy

Listening with empathy opens the door to understanding people's feelings. But there's more to it when working as a healthcare professional. Developing clinical empathy lets you connect deeply with patients, and truly feel what they're going through.

This skill is key for giving care that fits each person.

Healthcare professionals must get good at this kind of empathy. It helps them give better care and comfort those who are hurting or scared. Good clinical empathy can even make doctors and nurses feel happier in their job – less burnout, better sleep, fewer mistakes.

Courses about developing clinical empathy train them to be really tuned into their patients' needs.

With these training sessions, professionals learn how best to talk and listen to patients empathetically. They gain skills for facing tough stuff like end-of-life care with a warm heart and an open mind.

The goal? To offer support that is just right for each patient they meet.

Diversity and Inclusion

Empathy training shines a light on diversity and inclusion, and help you see what makes each person special. You learn about different backgrounds, how to welcome everyone, and the hidden thoughts that might trip you up.

Knowing how to include everyone matters. This gives you smart ways to make your workplace friendly for all sorts of people.

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She now feels ore confident in tackling people

Digital Learning Solutions

Digital learning brings new ways to learn about empathy. It helps people meet rules and standards while they get better at understanding others.

- Our online coaching can match different learning styles.

- They use real-life examples to teach important ideas.

- These tools make it easier to practise empathy every day.

- Many online platforms let you go at your own pace, which means you don't have to rush through the material.

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Are you helping them think for themselves?

Who Should Take our Online Empathy Training Course?

This online empathy training course is for people who want to get better at understanding others. These courses help you listen, care and connect in a deeper way.

  • Managers and team leaders looking to create a positive work environment will find empathy training valuable. It helps them support their staff and improves teamwork.
  • Customer service agents benefit from learning how to handle clients with more care. Empathy training helps them solve problems while making customers feel heard.
  • Human resource specialists can use these skills to deal with workplace challenges. They also learn ways to make everyone feel included and valued.
  • Any individual interested in personal growth can try empathy training too. It's good for building stronger relationships outside of work.
  • Successful people who because they're preparing themselves for a different or more demanding role want to enhance their already well developed skills. These are the ones who probably get more out of the course than anyone else. What they bring to the course is a well-developed love of learning. That's why they're already successful. They catch on immediately to the power of the simple skills this course provides, and are able to adapt them and apply them imaginatively to the situations that give them their greatest challenges.
  • People who because they're not always using the most effective approaches are not always as successful as they'd like to be. Recognition of a shortcoming provides a powerful incentive for learning new approaches. What they get out of the course is a clear understanding of why some approaches are more successful than others, plenty of helpful feedback about how they come across, and plenty of individual coaching on how to make the necessary changes in their approach.
  • People who've discovered there's a problem with some of their relationships at work that could threaten their career if they don't do something about it. The course has a very good track-record of helping these people improve their relationships.

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Now by involving people he takes them with him

How to Access Our Online Empathy Training Course

Accessing this online empathy training courses is simple. This isn't just a three-day course. It's so much more ...

  • It's much more than just a three-day course.  As well as your place in a small training group, it includes a generous amount of private and confidential one-to-one coaching sessions, before and after your group session, spread over six months, ensuring an exceptional level of support. It's what makes us so confident we can help you achieve the results you want.
  • The first of your coaching sessions is FREE - so you're not committing yourself to the rest of the programme until you're sure this training is relevant for you.
  • You can begin your one-to-one coaching right away. There's no need to wait for the group session dates below.

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Learn to get taken more seriously


Online empathy training is a key to unlock better understanding in our digital world. It helps us connect with othersand makes our workplaces kinder. Learn skills that matter and spread kindness through every click.

Transform the way you interact online; start your journey with empathy!

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Stand up for your ideas and also respect theirs

Online Empathy Training FAQs

1. What is online empathy training?

It's a course you can take on the internet to get better at understanding other people's feelings, especially in healthcare situations like end of life care.

2. Why should someone learn about empathy?

Learning about empathy helps you know how to talk and listen to others with care – which is super important for getting along well and helping those around us feel better.

3. Can this training help in my job?

Yes! If your work involves caring for others or just talking to people a lot, learning how to empathise can make a big difference.

4. How do I use what I learn from an empathy course?

The things you pick up from an online course will show up when you chat with people – making sure they know you really get where they're coming from.

5. Where can I find these courses?

You'll find lots of places online that teach this stuff, including universities like St George's in London!

6. Are there different ways to learn about empathy online?

Yep, there are loads! You might watch short videos (microlearning), read materials from experts or join activities that make it all stick.

7.What is the importance of online empathy training for healthcare professionals, and how does it use interactive exercises and course content to enhance communication skills and soft skills?

Online empathy training for healthcare professionals is of paramount importance as it equips them with the necessary communication skills and soft skills required to excel in their roles. This training offers various interactive exercises as part of the course content, providing practical application opportunities that enhance their ability to communicate effectively with patients and colleagues.

The motivation to complete online empathy training lies in its recognition of the different types of healthcare empathetic opportunities that healthcare professionals encounter daily. Through a structured curriculum and available resources, participants gain a comprehensive understanding of empathy's significance in the healthcare industry, making them more adept at delivering patient-centred care.

Upon successful completion of the course, participants receive a certificate, validating their enhanced ability to communicate empathetically, which can open up new career prospects and contribute to improved patient outcomes in healthcare settings.

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Learn how to be soft on the person yet tough on the issue

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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