Emotional Intelligence And Empathy

Discover the Key to Better Relationships


Master Empathy

Harness empathy and emotional intelligence to transform communication and foster deeper connections.

Behavioral Growth

Focuses on practical skill-building, leading to significant improvements in your relationships.

Emotional Control

Enhance self-awareness and emotion regulation for better stress management and interpersonal interactions.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this coaching stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

Have you ever felt misunderstood, or struggled to understand someone else's emotions? Emotional intelligence is the key to unlocking better communication and relationships. On this training course we'll explore how enhancing your emotional intelligence and empathy can transform your personal and professional life, helping you connect with others like never before.

You’ll discover the power of true emotional connection.

Emotional intelligence is about understanding and managing your feelings and the feelings of others. It includes being self aware, controlling emotions, motivating yourself, showing empathy and having good social skills.

High emotional intelligence can improve how you talk to people, make friends easier, control your emotions better and do a great job at work.

You can grow your emotional intelligence by knowing more about yourself, practising listening carefully to others and thinking about everyone's feelings.

At work, having high emotional intelligence means better teamwork and leadership because it helps people get along well with each other.

Using emotional intelligence in the workplace involves active listening to understand what colleagues really mean and empathising with them to build trust.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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People can't help arguing when they feel misunderstood

What is Empathy and Emotional Intelligence

Empathy and Emotional Intelligence sit at the heart of our ability to navigate social complexities - empathy shines as a beacon of understanding others, while Emotional Intelligence serves as the broader framework that marries personal and interpersonal social awareness together.

They're two sides of a coin; critical for building bridges in both personal realms and professional arenas, enhancing how we communicate, bond, lead, and live.

The Connection between the two

Emotional intelligence lets you spot and handle your own feelings and those of others. It's about being aware of emotions and using that knowledge to guide actions. Empathy is a piece of this puzzle - it means feeling what someone else is going through.

When you put yourself in their shoes, it helps you understand them better.

Having high emotional intelligence involves empathy as a key part. You need it to build strong relationships and communicate effectively. Imagine knowing just how someone feels when they're sad or happy; that's empathy at work within emotional intelligence.

So, both skills are super important for getting along with people, whether that's at home, school, or work!

Components of Emotional Intelligence

Understanding emotions is key to dealing with life's ups and downs. Emotional intelligence helps us navigate our feelings and handle relationships better. Here are the parts that make it up:

  • Self-awareness: This means knowing what you're feeling and why. It's about being clear on your strengths and weaknesses too. With self-awareness, you can see how your mood affects others.
  • Self-regulation: This part is all about controlling your emotions, not letting anger or sadness take over. It lets you think before acting and keeps you from making rushed decisions.
  • Motivation: People with high emotional intelligence want to do well for the right reasons. Their drive comes from within, pushing them to meet goals because it feels good, not just for money or fame.
  • Empathy: This is the power to feel what others are feeling. When you have empathy, you understand people's needs without them saying a word. It makes others feel heard and valued.
  • Social skills: Last but not least, social skills help in making friends and working well with others. They let you communicate clearly and sort out conflicts while building strong bonds.

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He's now far more aware of his impact on others

The Benefits of Empathy and Emotional Intelligence

Empathy and emotional intelligence unlock a world of positives, from the way we connect with others to mastering our own reactions. Stepping into this realm means tapping into some life-changing perks - let's dive in and explore how they can revolutionise our daily interactions.

Improved Communication

Good communication is key in our lives. Emotional intelligence helps us do it better. It lets us stay cool and keep self-control, even when things get tough. With emotional intelligence, people can hear what others are saying without getting upset.

They see the emotional cues and respond nicely.

People with strong skills here can handle co-workers well too. They know how to fix problems without making them worse. This skill makes talking easier and more helpful for everyone.

Better Relationships

Emotional intelligence is like a secret sauce for better relationships. It's the skill that lets you understand and share feelings with others, making sure everyone feels heard and valued.

When you're emotionally intelligent, you can see things from another person's point of view. This helps build trust and brings people closer together.

Having high emotional intelligence means you're good at keeping friendships strong and making your family feel loved. It even sparks romance, letting partners really get each other.

Being able to manage one's emotions keeps arguments down and affection up in all kinds of human relationships.

Greater Control Of Your Own Emotions

Being in charge of your feelings is a big deal. It means you can face tough times without losing your cool. Emotional intelligence gives you this power. You get to understand what's going on inside you, and that helps keep your emotions from taking over.

You learn to stay calm, even if someone else is upset or angry. This skill makes sure things don't get worse. With practice, managing emotions becomes easier, and soon you'll handle stress like a pro.

Strong emotional control paves the way for increased job performance.

Increased Job Performance

People with empathy get along better at work. They understand their co-workers' feelings. This makes teamwork smooth and strong. When teams work well, they do a great job.

Emotional intelligence is key to doing well in your job too. It lets people stay cool when things get tough. They sort out fights without making them worse. If you're good at this, you will likely do an excellent job more often and feel happier about it.

Good emotional skills can boost sales too! They help you know what customers need and how to make them happy with your service or product. So everyone wins – the business does better, and customers go home smiling!

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She now feels more confident in tackling people

How to Develop Empathy and Emotional Intelligence

How can you develop empathy and your emotional Intelligence? Peeling back the layers of our own emotional landscape, we can begin paving the way towards a more empathetic self – stick with me, and let's hone this transformative skill together.


Self-awareness sits at the heart of emotional intelligence. It's all about knowing who we are and how our emotions shape what we think and do. This includes being clear about our strengths, understanding where we could get better, and sensing how we come across to others. On this course we’ll teach you how to be assertive in a way that won’t be confused with aggressiveness, and will allow you to explain to other people exactly how you’re feeling, and what you’re thinking, and be able to get away with it, without ruffling other people’s feathers.

Think of it like having an inner mirror that reflects back not just your face but your deepest thoughts and feelings.

Growing in self-awareness means paying attention to our feelings as they happen. We might notice when something makes us sad or why a friend’s words made us happy. By staying tuned into these moments, we become better at handling life's ups and downs.

Plus, this skill helps us make choices that fit with who we really are—and that can lead to greater satisfaction in work and play.

Social Skills and Interpersonal Skills

Social skills let us build strong, healthy relationships. They need good communication and knowing how to deal with conflicts. Emotionally smart people use these skills every day. They help you see how others feel and work well with them.

You can get better at social skills by learning about your own emotions and the feelings of those around you.

Leaders who are good at social skills often do very well in their jobs. These skills let them talk clearly and solve problems without making things worse. By using empathy, they create a happy team that wants to work together.

Improving your social abilities makes it easier for everyone to understand each other's emotions – it's key for getting along both at work and in life!

Managing Emotions (your own and other peoples)

Handling emotions well is key in growing your emotional intelligence. It's about knowing what you feel and why, then deciding how to act on it. You need to stay calm under pressure and cheer up when things get tough.

When dealing with others' feelings, listen closely and try to see things from their angle. This helps everyone feel heard and keeps relationships strong.

By spotting what drives other people's actions, you can respond better. Say someone at work seems upset; instead of ignoring them or getting angry too, ask what’s wrong. Listen without judging, so they know you care.

This could help solve problems before they blow up. Emotional intelligence means using empathy - really getting where someone else comes from - to build trust and team spirit at work.

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Assertiveness, Listening Skills and Emotional Intelligence Training

How to Improve Your Emotional Intelligence

Boosting your emotional smarts is a game-changer – it's about tuning in, getting real with feelings and stepping up the empathy game. With a dash of self-reflection and a sprinkle of active engagement, you're on your way to sharper emotional acumen; let's dive into how..

Practising empathy

Practising empathy is like putting yourself in someone else's shoes. It helps you understand their feelings and why they act the way they do. When you show empathy, you really listen and connect with others.

This builds strong social relationships, because people feel cared for and understood.

To get better at empathy, try to notice how people react to things. Watch their faces and body language. Think about emotional experience and how you would feel in their situation. Then talk to them about it.

This will make your emotional intelligence grow, which is great for friendships and working with others.

- Listening actively

Listening actively

Listening actively is all about giving your full attention to the person who's speaking. It's more than just hearing words; it involves understanding and feeling what the other person is saying from their point of view.

This skill lets you get into someone else’s shoes, seeing things through their eyes and responding in a way that shows you really 'get' them.

To master this skill, focus on the speaker, make eye contactnod and give small verbal signs like "uh-huh" or "I see". It also helps if you can look for opportunities to show them you’re paying close attention by paraphrasing and summarising what they say.  This tells them you're with them every step of their story. Avoid distractions - put away phones or other devices that could pull your attention away.

Remember, when people feel heard, they open up more – making conversations deeper and connections stronger.

Reflecting on emotions

As you listen actively to others, taking time for reflecting on emotions is another powerful step. To understand your own feelings, keeping a daily journal can help. This builds self-awareness and emotional intelligence day by day.

Knowing the ability to recognize what makes you happy or upset lets you manage stress better too.

Thinking about your emotions helps in responding the right way in tough times. It's like having a talk with yourself to figure out why you feel certain ways. Better awareness of your feelings leads to stronger control over them and improves how you interact with everyone around you.

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Are you helping them think for themselves?

Recognising Signs of Emotional Intelligence

Recognising signs of emotional intelligence is about spotting the nuanced behaviours that signal someone's ability to navigate social complexities with grace. It's seeing beyond mere surface interactions - to recognize the self-regulation and empathic responses that exemplify a person truly in tune with their own, and others', emotional landscapes.


Keeping your emotions in check is a big part of self-regulation. It's about knowing how you feel and handling those feelings without letting them boss you around. Think of it like being the captain of your own emotional ship, steering through both calm seas and wild storms.

People good at this can adapt to changes, find ways to stay calm, and express their emotions in useful ways.

Self-regulation also helps you understand what others are feeling. By managing your emotional state well, you become better at seeing things from someone else's point of view. So whether it's joy or anger bubbling up inside you, learning self-control means those emotions won't spill over and make waves in other parts of life – from friendships to workspaces.

Empathy for Others

Managing your own emotions is key—but to really get along with others, you need empathy too. It's all about understanding how someone else feels. When you're empathetic, you can see the world from their eyes.

You hear what they're not saying and feel what they're going through.

This skill helps you in many ways. It makes personal relationships stronger and lets people trust you more. At work, if you understand your co-workers' feelings, everyone gets along better and does a better job together.

In short, empathy brings us closer to those around us - and that's something we all need!

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How aware are you of your effect on others?

Impact of Emotional Intelligence in the Workplace

Using emotional intelligence at work it's just a buzzword, it can be a game-changer for cultivating dynamic teams and inspirational leaders. Whether steering through a conflict or rallying your squad for an upcoming project, that high degree of self-awareness and empathy is what sets apart a thriving workplace from an average one.

Improved Teamwork

High emotional intelligence makes a big difference in how well people work together. It helps everyone understand and care about each other's feelings. This means teams can solve problems better and get more done.

When people with high emotional intelligence join forces, they create a friendly place to work.

Good teamwork comes from talking well and knowing what others need. Teams like this help each other out and build trust fast. They know how to share ideas in ways that make every member feel valued.

This creates stronger groups where everyone wants to do their best.

Better Leadership

Good teamwork often leads to better leadership. A leader with high emotional intelligence can feel and understand what others do. This helps them lead well. They stay cool when things get tough, sort problems out, and talk to co-workers in a good way.

Leaders with strong empathy and social skills create trust and make people want to work hard. They know their own emotions and control themselves well. These leaders motivate others too, making teams work better together.

Great leaders also help everyone do their best at work by knowing how people feel.

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Now he listens before jumping to conclusions

Strategies for Using Emotional Intelligence at Work

In the workplace, harnessing emotional intelligence is akin to mastering the subtle art of reading the room—key strategies involve cultivating a climate where active listening and empathising aren't just buzzwords, but practised values.

It's about reflecting on not only what is said, but also the unspoken vibes; this nuanced navigation could be your silent ally in steering professional dynamics towards success.

Active Listening

Active listening isn't just hearing words; it's about really getting what someone means. You tune in with all your focus, catching not only the story but the feelings behind it. This skill lets you catch small details and your ability to understand others better.

To listen actively, you need to show that you're paying attention. Nodding your head, making eye contact, and repeating back what you heard are great ways to do this. They make the person talking feel valued.

Active listening builds trust and opens doors for honest conversations at work. It makes sure everyone feels heard and can help solve problems faster.


Empathising means stepping into someone else's shoes, feeling what they feel. It's a big part of emotional intelligence. You see and understand people’s emotions in the workplace by being empathetic.

This helps everyone get along better and work as a team.

Good leaders often have strong empathy skills. They can tell when co-workers are happy or upset and respond the right way. When you're empathetic, you build trust with others at work, which makes for a happier place for everyone.


Moving from understanding others to looking inward, reflecting on your emotions is like holding up a mirror to your mind. It's about taking time to think about how you feel and why.

This helps you learn more about yourself and how you react in different situations. You start seeing patterns in your behaviour, and that can give you clues on how to act better next time.

Think of it as watching a slow-motion replay of what happened in your day; it shows where things went well or not-so-well. Imagine stopping for a moment after chatting with someone at work or helping sort out an argument.

You ask yourself questions: How did that make me feel? What did I do right? Could I have done something differently? Reflecting helps improve self-awareness which is key for being smart with feelings – both yours and others'.

It also means making better choices that lead to less stress and more smiles at work!

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People used to be scared of him - no longer

Addressing Current Events in the Workplace

Talking about things that are happening in the world right now can be tricky at work. Yet, it's important. Doing this shows empathy and social awareness. It can help people feel understood and safe to share their thoughts.

Leaders should set the mood. They must make sure everyone is respectful and listens well when talking about news or big events that might upset people. This builds trust and good relationships at work.

It helps everyone feel they belong, no matter what is happening outside.

Respecting each other's feelings means a lot during these talks. People will have different views or emotions about a news story or event, but they all need kindness and support from their coworkers.

Using emotional intelligence here means being very careful with your words and actions so you don't hurt someone's feelings without meaning to. It also means knowing how your own reactions might affect others around you.

Times may get tough when current events make workers sad or angry – that’s okay! The key thing is for everyone to try to understand emotions—both theirs and other people’s—and handle them smartly together as a team.

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Learn ho to be soft on the person yet tough on the issue


1. What is emotional intelligence?

Emotional intelligence, or EQ, is knowing what you're feeling and understanding others' feelings too. It means you handle your emotions well and deal with people nicely.

2. How important is empathy in relationships?

Empathy's super key—it helps you get what others feel so you can respond right. That makes friendships and work chats much better.

3. Can getting feedback help my emotional awareness?

Yes! When people tell you how they see things, it's like a mirror for your emotions—you learn loads about yourself, which helps grow your self-awareness.

4. Why do I need to manage my feelings at work?

Managing feelings stops them from making a mess of things at work—keeps the peace with co-workers and lets you stay cool under pressure.

5. Does being self-aware make me a better leader?

Totally does! By knowing yourself well, spotting how others tick gets easier too—that makes leading them smoother as well.

6. Is technical skill more important than emotional quotient in jobs?

Nope—not always! Jobs aren't just about know-how; they're also about working together well—and that's where EQ shines bright.

7. How do emotional intelligence and empathy contribute to building and maintaining meaningful relationships in both personal and professional spheres?

Emotional intelligence and empathy are pivotal for fostering interpersonal relationships and creating better relationships in various aspects of life. High emotional intelligence equips individuals with self-awareness and self-regulation skills, enabling them to recognize and manage emotions effectively. This ability, in turn, helps them respond appropriately to other people's feelings and deliver constructive feedback with sensitivity.

In personal relationships, emotional awareness plays a vital role in managing emotions and improving self-awareness, leading to stronger relationships. In the professional realm, emotional intelligence helps individuals maintain good relationships with co-workers, navigate power dynamics, and understand emotions within their teams. Practicing empathy is essential for a leadership role, recognising people's emotions and enhancing communication skills for effective leaders.

8. What strategies can individuals employ to improve their emotional intelligence and effectively manage stress in professional settings?

Developing emotional intelligence is a key factor in personal growth, mental health, and career success. To enhance emotional intelligence, individuals should focus on self-confidence and self-management, as these skills allow them to maintain good relationships and build stronger relationships with colleagues.

In stressful work environments, practicing empathy helps individuals understand emotions and deliver feedback constructively while staying calm. Emotional control is vital for managing one's own emotions and moving forward in challenging or stressful situations.

By integrating emotional intelligence into their daily routines, individuals can create a positive work environment that fosters job satisfaction and promotes effective relationships with co-workers, ultimately contributing to their professional development.

9: What is the connection between emotional intelligence and effective leadership, particularly in cultivating a productive work environment?

Emotional intelligence plays a pivotal role in leadership roles by allowing leaders to understand emotions and empathise with their team members. Effective leaders with high emotional intelligence create a positive work environment where well-being is prioritised, and good relationships are fostered.

In addition to technical skills and abilities, effective leaders recognise the importance of emotional awareness and self-management. They have ability to manage their own emotions and use their emotional intelligence to navigate power dynamics and deliver constructive feedback with sensitivity.

By addressing the emotions of their team members and practicing empathy, leaders contribute to the betterment of the workplace atmosphere, resulting in higher job satisfaction and the promotion of a culture that values emotional intelligence and effective relationships.

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Now by involving people he takes them with him

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The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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