What's the difference and why it matters
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you develop your emotional intelligence (or emotional quotient). It will help you improve your interpersonal relationships, communication skills, emotional regulation, empathy and understanding, emotional learning, and increased leadership effectiveness. These benefits can have a significant impact your personal and professional success, helping you to communicate better, build resilience, and form stronger relationships.
In general, emotional intelligence (EI) is a more broadly used term. It includes various emotional skills and competencies to do with the understanding and management of emotions. Emotional quotient (EQ) on the other hand, on the other hand, is generally applied to a measurement or score that quantifies a person's emotional intelligence. Think of EI as the concept and EQ as a way to assess and quantify that concept. People often use the terms interchangeably. In reality there isn't much difference between the two, but they do have this distinction in their definitions. On this training course you'll develop practical emotional intelligence skills that you can use every day in your relationships.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
We cover different aspects of emotional intelligence (EQ) training. Each page explores a different applications of the emotional intelligence skills we have been teaching for years.
For more than 40 years this emotional intelligence training course on how to improve relationships has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands.
Many have said it's one of the best emotional intelligence training courses they ever attended. We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives.
This training program will give you the tools you need to succeed in relationships, influence others, and reach your goals. Whatever your ambition – better personal relationships, career advancement, or becoming a better leader – our program can help you get there.
How This Training Course Can Help
Poor Communication: Difficulty in understanding and expressing emotions can lead to misunderstandings and ineffective communication with colleagues and superiors.
Improved Communication Skills: Training focuses on active listening, empathy, and effective expression of emotions, enhancing communication abilities.
Conflict Escalation: Inability to manage emotions during disagreements can lead to conflicts escalating, negatively impacting relationships and work outcomes.
Conflict Resolution Techniques: Participants learn techniques to manage conflicts calmly and constructively, fostering healthier interactions.
Low Empathy: A lack of empathy can result in an unsupportive work environment where colleagues feel misunderstood and undervalued.
Empathy Development: The course encourages individuals to develop their empathy skills, creating a more supportive and understanding workplace.
Ineffective Leadership: Leaders without emotional intelligence may struggle to inspire and motivate their teams, leading to decreased productivity and morale.
Leadership with Emotional Intelligence: Training equips leaders with techniques to inspire and motivate teams by understanding and addressing their emotional needs.
Stress and Burnout: Without emotional intelligence skills, you may struggle to manage stress and emotions, leading to burnout and decreased well-being.
Stress Management Strategies: Participants learn practical strategies to manage stress, promoting better emotional well-being and resilience.
Limited Team Collaboration: Emotional barriers can hinder effective teamwork and collaboration, impacting project outcomes and team dynamics.
Team Building and Collaboration Skills: Training provides tools for building emotionally connected teams, fostering better collaboration and results.
Resistance to Change: Difficulty in adapting to change due to emotional rigidity can hinder innovation and progress within the organisation.
Adaptability Training: This course helps you develop a positive attitude towards change, enhancing adaptability and openness.
Job Dissatisfaction: Ignoring emotional needs can lead to lower job satisfaction, reduced engagement, and increased turnover rates.
Motivation and Morale Boost: Emotional intelligence training promotes self-awareness and emotional well-being, contributing to higher job satisfaction.
Lack of Self-Awareness: You may struggle to understand your own emotions and how they impact your behaviour, leading to suboptimal decision-making.
Self-Awareness Cultivation: Training encourages self-reflection and introspection, enhancing understanding of one's emotions and behaviours.
Impaired Decision Making: Without emotional intelligence, you might make decisions driven by negative emotions, rather than rational judgment.
Emotionally-Informed Decision Making: The course teaches you to consider emotions alongside rationality, leading to more balanced and effective decisions.
The benefits of developing your emotional intelligence include improved interpersonal relationships, better communication skills, enhanced emotional regulation, increased empathy and understanding, emotional learning and increased leadership effectiveness.
The ability to recognise and manage your own emotions, as well as those of others, is commonly referred to as emotional intelligence (EI) or emotional quotient (EQ). By developing EI/EQ skills, you can achieve more successful personal and professional outcomes.
Studies have shown that people with higher levels of EI/EQ tend to be better communicators, leading to improved interpersonal relationships with colleagues, friends, and family members.
These conversations are likely to be characterised by greater understanding and compassion which in turn lead to increased trustworthiness and collaboration - all highly valued in the workplace.
Having a greater level of EI/EQ can help build resilience while providing the insight needed for making sound decisions or resolving conflicts on both a personal level or within groups.
People that demonstrate good EQ make excellent leaders since they understand their team's feelingsm thereby inspiring motivation rather than fear-based commands of control.
Research indicates that high levels of Emotional Intelligence often result in higher job performance ratings compared with lower ratings which may contribute significantly towards career advancements such as promotions or salary increases.
This same research also reveals how heightened empathy helps increase job satisfaction resulting from less stress experienced when dealing with difficult tasks or emotional information.
Developing emotional intelligence is one of the best ways to improve relationships both personally and professionally. By utilising more self-awareness, empathy, and improved communication skills, we can create better connections with those around us.
Improving emotional intelligence leads directly to improved interpersonal relationships because it helps us relate better to others and connect on a deeper level.
On our training course we first begin by understanding our own emotions before being able to read and respond appropriately to the feelings of others. To accomplish this effectively, skillful active listening is essential so you can really hear someone's words as well as their feelings behind them has been shown in numerous studies. This can have a very positive results in terms of relationship building.
Developing self-awareness & emotional regulation allows for an even keel during interactions so that no single response or emotion carries too much weight.
Focusing on boosting your empathetic capacity also enhances friendships, becuase it allows you not only identify but understand how another person might be feeling at any given moment.
Developing strong emotional intelligence capabilities leads to more meaningful relationships while bringing invaluable benefits both in our professional life as well as our home life.
Developing emotional intelligence (EI or EQ) can lead to many positive traits, including better communication skills. Improved communication skills are key for both personal and professional success.
The ability to communicate confidently is related to understanding other's points of view and feelings. Developing empathy, active listening skills and self-awareness all play a crucial role in improving an individual's communication abilities.
Being able to accurately interpret facial expressions, body language and verbal nuances that typically accompany modern conversations allows you the advantage of being sensitive towards the values and beliefs of the other person.
Developing EI or EQ contributes immensely towards articulating your own thoughts logically, while also considering what has been said by other the people in the conversation. If disputes arise between peers then these traits allow problem solving at much faster rate, which paves the way to long lasting solutions instead temporary fixes.
Enhanced emotional regulation is the ability to recognise, manage, and regulate your emotions. This includes being able to identify different feelings that arise, coping with difficult situations calmly, and responding appropriately.
People who are highly skilled at emotional regulation often have improved mental health overall as well as better interpersonal relationships.
Developing enhanced emotional regulation can help people handle stress more effectively by providing them with strategies to cope with challenging situations and social challenges without becoming overwhelmed or overreacting.
It also allows people to make sound decisions since they'll be operating from a clarified headspace rather than one clouded by strong emotion. It enables people to strengthen their social bonds because they'll be better equipped for empathy and understanding of other people's perspectives.
There are numerous approaches for developing enhanced emotional regulation such as mindfulness practices like meditation or deep breathing exercises which help us focus our attention on the present moment rather than ruminating on past events.
Cognitive-behavioral techniques can also be useful. These teach us how our thoughts shape our emotions so that we learn how to adjust those thoughts in order to alleviate negative feelings or cultivate positive ones.
Empathy and understanding are invaluable tools for improving our wellbeing. Empathy is the ability to recognise, understand and share in another person's feelings and emotions.
This can be particularly helpful when navigating social situations as it allows you to effectively relate to others by being able understand their perspectives as well.
Both EI and EQ refer to your ability to identify, evaluate, control, regulate, express emotions which can significantly impact communication skills with better recognition of body language, or your tone of voice, for example which often conveys more emotion than actualy words you use ever could.
Developing emotional intelligence can greatly enhance a leader's effectiveness. Emotional intelligence involves being aware of one's own emotions, understanding the emotions and motivations of others, being able to communicate effectively with team members, and having the ability to regulate one's own emotions in order to remain calm and productive even in challenging situations.
For example, an emotionally intelligent leader has an improved ability to understand your team member's perspectives, habits and concerns allowing you to promote team collaboration while inspiring your employees with creativity and motivation.
Emotionally intelligent leaders also possess critical interpersonal skills such as active listening and empathy that help create relationships built on mutual respect and trust between themselves and their team.
By understanding each person's strengths-and-weaknesses within a team, it helps foster constructive feedback loops - increasing employee engagement for achieving common objectives.
Leaders who practice enhanced emotional regulation are also better equipped in resolving conflicts quickly. With through careful assessment of the situation you can bring about solutions0 which benefit everyone, which encourages teamwork over individualism or competition within the workplace culture.
EQ and EI are two terms that often get used interchangeably. They actually refer to similar aspects of emotional and social intelligence. Different people prefer different terminology. Both involve the ability to understand and manage emotions. According to some EQ (emotional quotient) refers to an individual's ability to identify, evaluate, control, and express emotions. EQ testing can also provide a numerical measurment, similar to how IQ measures congnitive intelligence. According to others EI (emotional intelligence) is often used as a broader term encompassing various models and theories of emotional and human intelligence together.
In personal and professional settings alike it is becoming increasingly important for you to have a strong understanding of your own emotions as well as those around you in order to make effective decisions that lead toward desired outcomes.
Emotional Intelligence, or EI, and Emotional Quotient, commonly abbreviated as EQ, are terms used to describe a person's ability to recognise, interpret and regulate their own emotions as well as the emotions of others.
In some literature emotional intelligence (EI) is defined as the ability to perceive, understand, and manage your emotions in effective ways that allow for relationships with others. It involves emotional self-awareness, social awareness, empathy the skill of understanding another's experiences and social skills such as conflict resolution and communication.
Emotional Quotient (EQ), has also been described as your ability to identify, assess, and control your emotions while also recognising those of others. EQ requires a certain level of emotional understanding which allows you to recognize and interpret situations accurately and react in effective and meaningful ways both socially and professionally.
Whether you call it EI and EQ, emotional intelligence skills are important life skills because they enable you to be successful emotionally within interpersonal relationships through better understanding themselves as well as those around them.
It is common to confuse Emotional Intelligence (EI) and Emotional Quotient (EQ). In some cases EI refers to your capacity to understand your own emotions, as well as those of others, while EQ is more closely related to the measurements taken to your emotional skills and identify your emotional competence. Both have important implications for personal growth and professional development.
When it comes down to measuring these traits in individuals, standardized tests designed like EQ-i 2.0 are used when examining EQ levels in people, while other approaches such as Daniel Goleman's Five Domains or Genos Model can be used when determining one's EI behaviorally or objectively. Understanding how each trait works will help both you make better decisions that promote better relationships with your team members and increased productivity overall.
EI and EQ are the two abbreviations for emotional intelligence. EI stands for Emotional Intelligence, which refers to your ability to perceive and regulate emotions in order to influence your behavior and the behavior of those around you.
EQ stands for Emotional Quotient, which is a measure of your emotional ability to evaluates how well you manage your emotions as well as other people's.
Comparing EQ and IQ is important, as having a balanced combination of both can lead to better personal growth and professional and overall well being and success.
Understanding the differences between Emotional Quotient (EQ) and Intelligence Quotient (IQ) is crucial in recognising the importance of having a balance between the two. Emotional Quotient gauges a person's ability to comprehend their own emotions as well as the emotions of others, while Intelligence Quotient measures cognitive abilities and problem-solving skills. The table below highlights the key differences between EQ and IQ.
|Emotional Quotient (EQ)
|Intelligence Quotient (IQ)
|Measures emotional intelligence
|Measures cognitive abilities
|Assesses understanding of self and others' emotions
|Assesses problem-solving and analytical skills
|Tests aspects such as emotional literacy, empathy, intrinsic motivation, and ability to navigate emotions
|Tests pattern recognition, logical reasoning, and mathematical abilities
|Often associated with interpersonal relationships and leadership effectiveness
|Often associated with academic performance and technical competencies
Having a balance between EQ and IQ is vital because it allows you to be successful in both your personal and professional lives. For example, a high IQ may enable someone to excel academically, but without a strong EQ, you might struggle to build meaningful relationships with your peers or work effectively in a team setting. Conversely, an individual with a high EQ but a low IQ may find it challenging to perform intellectually demanding tasks or make data-driven decisions.
Research indicates that EQ is a better predictor of success in life than IQ. This is because emotional intelligence enables you to communicate effectively, empathise with others, and manage your emotions in various situations. Combining high EQ and IQ levels allows you to be both emotionally and cognitively agile, which is an essential requirement to thrive in a complex and ever-evolving world.
Emotional intelligence (EQ) and cognitive ability (IQ) are two important aspects of success. Both need to be balanced in order to achieve optimal performance, personal growth, and potential.
IQ is related to cognitive processes such as problem-solving skills and abstract reasoning abilities while EQ is related to and measure emotional intelligence, literacy, empathy and how we relate with other people.
You can work on developing both EQ/IQ by taking steps like;-
With hard work it's possible for everyone - regardless of chronological age or your starting point - to start down the path of mastery in these areas so you may reach your highest potential.
Strategies for developing you emotional intelligence include identifying your personal strengths and weaknesses, practicing active listening, cultivating self-awareness and self-regulation, developing empathy and social skills, and seeking support through coaching or training programs.
It is important to identify which personal and character strengths can help in developing effective emotional intelligence and relationships, as well as highlighting any areas that need improvement. Self-reflection helps in understanding triggers for emotions and motivators for action, eventually leading to greater self-awareness. Identifying your own weaknesses involves exploring moments of discomfort, or your discomfort with others' opinions of you, which can be a difficult conversation.
Personal strength identification can be done informally through conversations with family, friends or colleagues who know you well, or formally via personality profiles anself assessment questionnaires such as the Myers & Briggs Type Indicator (MBTI). This will provide insight into what character traits might already have the potential contribute positively to overall interaction with other people.
Ofen people come to our training course because they received some unwelcome feedback as part of their appraisal process. In many cases managers may be surprise to hear about the effect they are having on other people, because it may be a far cry from the effect they are intending. Frequenly people become confused between assertiveness and aggressiveness. Unless they have received feedback and training most people don't automatically know how to put their foot down and insist on high standards being met, without coming across like an ogre or a bully.
Active listening is an essential skill for maintaining strong communication and relationships in personal, professional, or social contexts. Active listening involves paying attention to the speaker, not interrupting them, and responding with paraphrasing, summarising and empathy.
Active listening also involves asking open-ended questions. It allows you to gain a better understanding of their points while also expressing that you are engaged in the conversation. A particularly impressive way to do that is to convert your questions into statements instead. It'll make you look much more intelligent, and they'll still hear it as a question. If you're wrong, instead of being irritated that you weren't listening properly, they'll tell you no, and then go on to explain what they really meant in more detail.
Also key to active listening is making regular eye contact. This conveys interest on your part and provides cues about how the other person feels about what's being said.
On out trainingn course you'll be proved plenty of opportuntiyt to practice active listening regularly. You can increase your emotional intelligence (EQ) as well as your emotional quotient (EI). By actively engaging directly with others in conversations beyond simply "hearing them out" you have an opportunity to hone deep interpersonal skills like developing empathy or resolving conflicts constructively. Practicing decoding verbal and nonverbal cues improve confidence in forming connections with those around you.
Cultivating your self-awareness and your self-regulation are essential components of emotional intelligence and can have a profound impact on an your personal and professional success.
Effective strategies for improving self-awareness include practicing mindfulness or meditation techniques as well as journaling or cognitive restructuring exercises. Developing effective self-regulation skills requires individuals to set goals or desired outcomes while also recognizing limits to change behaviors. Techniques such as time management, goal setting, deep breathing exercises can all be used to help control your emotions and ensure that you do not become overwhelming when faced with challenging situations.
Building both self-awareness and self-regulation helps you gain greater insight into both yourself and others which enhances social interactions at work and in personal relationships. It also enables you to thrive under pressure since you are able to recognise how your emotions shape your responses more effectively.
Taking the time necessary for cultivating these two important elements of emotional intelligence will contribute significantly towards increasing empathy which leads further towards improved negotiation skills, which help foster better communication within teams. This reduces stress levels among colleagues.
Developing interpersonal competencies & people skills create more trust & fruitful collaboration between peers leading towards achieving objectives faster. You'll be able to delegate tasks better hence optimising resources utilisation, pushing productivity up while leveraging strengths / weaknesses according to your team's natural abilities.
Ddveloping empathy and social skils can dramatically improve your emotional intelligence (EI) and emotional quotient (EQ). Through active listening and learning how to read people's nonverbal cues, you are able to better understand the emotions of others. This allows for a greater ability to respond effectively in challenging situations. Empathy building is essential since it requires understanding the mental state of another person from their perspective, rather than imposing one's own assumptions or solutions on them.
Practicing interpersonal communication by tactfully responding to difficult situations with empathy can also strengthen social skills related to EQ vs EI. For example, offering constructive feedback and helpful criticism doesn't have be inflammatory or argumentative - but instead should show genuine concern for the other person's wellbeing while still offering an alternate point of view that could lead toward resolution.
Additionally, cultivating self-awareness and selfregulation will help when dealing with strong emotions such as frustration or anger without resorting to lashing out at others verbally or physically.
In order to hone this skill set further, it may be beneficial to receive support through our professional coaching program or training sessions. These focus specifically on developing these skills in day-to-day life contexts like work environments, interactions at home, as well as in public settings. These techniques are invaluable when attempting a balance between EQ and IQ which both play key roles in overall personal development along with successful leadership abilities within any field.
Our emotional intelligence training course is a great way to develop emotional intelligence and emotional quotient. This specialised coaching and training program is provided by professionals can give you personalised support and expert advice in identifying your strengths, weaknesses and goals regarding being emotionally intelligent.
This professional guidance allows you to build self-awareness, deepen understanding of emotions both in others and yourself, improve empathy as well as other factors such as social skills and become more confident in managing conflicts.
We can provide valuable framework for developing tasks that might prove difficult without the proper guidelines. You'll become more skilled when it comes to making decisions instead of reacting impulsively based on egocentric feelings, deepen your understanding of how other people think, more efficiently engage with conversations even if it means disagreeing respectfully without resorting to hostility, name calling or insults.
Through attending our coaching and training program participants have reported feeling energised by connecting with peers who share similar desires around personal impact achievements which often translates into incredible commitment during the development process.