Building Empathy In Teams

Unlock Team Potential with Empathy Skills


Empathy Enhancement

Fostering empathy in teams deepens connections, enhancing collaboration and emotional understanding.

Skillful Communication

Develop strong communication for handling complex situations confidently and building relationships.

Personal Growth

Transform your professional and personal interactions with improved emotional intelligence and empathy.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training Course?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this coaching stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

In the hustle of office life, understanding each other can sometimes feel like decoding Morse code. Research highlights that empathy in teams doesn't just feel good; it boosts performance.

This training course is a toolbox for melting away misunderstandings and forging connections at work. You’ll be able to learn empathy's power – it might just transform your team!

  • Empathy is understanding others' feelings and boosts teamwork, with role-playing and active listening as key exercises to improve it.
  • Mindfulness sessions help teams focus on the present, while empathy mapping gives insight into users' thoughts and emotions.
  • Online tools offer interactive ways to learn empathy, such as VR experiences, and leader training ensures managers spread this within their teams.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Listening skills training

What is Empathy?

At its core, empathy is the ability to understand and share in another person's feelings – it's stepping into their shoes, not just with sympathy, but with a genuine intent to comprehend their emotional experience.

It's central to forging connections in teams because it goes beyond mere awareness; empathy involves an active engagement with team members' emotional landscapes.

Definition of emotional empathy

Empathy is like stepping into someone else's shoes to understand their feelings and views. It's not just about feeling sorry for them; it's more about really getting why they feel the way they do.

In a team, empathy means members use their ears and hearts to tune into each other’s emotions. They pay close attention to words, tone of voice, facial expressions, and body language.

This skill helps everyone work better together.

Having empathy isn't fixed—you can grow it with practice. Building empathy in teams makes sure that every person feels heard and valued. The more teammates understand one another's emotions and perspectives, the stronger their bonds become.

It turns out that seeing things from many angles isn't just nice – it makes teams work like magic!

Importance of emotional intelligence in Teams

Having empathy means team members understand each other's feelings and experiences. This is key to working well together. It lets people trust one another and feel safe to share ideas or worries.

Good teams need this kind of trust. Leaders who show empathy make sure everyone feels heard and respected, which helps the group do better work.

Research finds that companies with caring leaders often do much better. Knowing how your co-workers feel can lead to more help and kindness in the team, making a stronger community at work.

It's important for bosses and workers alike to see things from others' points of view – it makes everyone get along better and supports good teamwork.

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People who feel understood are more receptive

Benefits of Building Empathy in Teams

Empathy in teams isn't just a nice-to-have; it's the glue that binds colleagues together, turning a group of individuals into an unstoppable force. When empathy is in the mix, you're looking at not only smoother sailing through day-to-day tasks but also at a resilient foundation for those inevitable stormy weathers.

Improved Communication

Teams that talk and understand each other well are the heart of a strong business. Building empathy can turn good communication into great. It helps everyone feel heard and valued, breaking down walls between people.

When team members get what others feel, they express their ideas better and ask clearer questions. They also catch nonverbal cues like tone of voice or eye contact.

This kind of sharing builds trust in teams—making it easier to chat openly, share worries, or give feedback without fear. Talking becomes more about listening and understanding than just waiting to speak.

And when folks really listen, they solve problems together faster and better—which is smart for any business!

Increased Collaboration

Good communication in a team paves the way for people to work better together. Teams that understand each other's feelings and views find it easier to share ideas and get things done.

Building empathy helps everyone feel understood and valued, which makes working as a group smoother.

Knowing what others feel means you can help and support them in their tasks. This trust leads to more sharing of thoughts and helping each other out. People are happier to join forces when they know their co-workers care about their point of view.

This is how teams with lots of empathy often do better at their jobs than those without it.

Enhanced Conflict Resolution

Building empathy in teams helps sort out disagreements better. When team members understand each other's feelings and views, they find common ground more easily. This skill is key for working through tough times without bad feelings.

By using active listening and showing that you get where others are coming from, everyone can share their thoughts openly. This makes it less likely for small problems to turn into big fights.

Great leaders know that caring about their teammates' views makes trust stronger. They use empathy to see things from different sides, which leads to solving problems together instead of arguing.

Research tells us teams that handle conflicts with empathy do a much better job overall. So learning how to listen and understand each other can really make work go smoother for everyone.

Higher Team Morale

Empathy at work means the team feels understood and valued. This feel-good factor boosts team morale, which is key in keeping members motivated and happy. Happy teams get more done – they're on a mission to succeed together.

Leaders who show care and understanding create an environment where everyone takes pride in their work. It's like a family where each person knows they count. High morale leads to less stress, better job performance, and joy in coming to work each day.

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People can't help arguing when they feel misunderstood

Understanding Different Perspectives

Understanding different perspectives isn't just about putting yourself in another's shoes; it’s a crucial skill that turns diverse viewpoints into a team's superpower – and here's how you can master it..


Role-playing is a fun and powerful tool for building empathy in teams. It allows team members to step into someone else's shoes and see the world from a different perspective.

  • Team members take turns acting out scenarios that someone might face at work or in their personal life.
  • This could be dealing with a difficult customer or helping a co - worker who is struggling with a task.
  • Everyone gets the chance to act and respond as both the person facing the challenge and as an observer.
  • Observers give feedback on how well the person acting displayed understanding and empathy.
  • The person in the role - play reflects on how it felt to be in that situation and what they learned about others' feelings.
  • Trainers guide participants through different backgrounds and situations, making role - play more relatable.
  • Teams discuss together after each exercise, sharing insights about what it's like to view things from another angle.
  • Role - playing helps prepare for real tough talks you may need to have at work by practicing with others first.
  • You get to try out different ways of showing care and concern without fear of getting it wrong in a real-life setting.

The Pause Technique

The Pause Technique helps us see others' points of view. It's a key part of workshops that aim to grow empathy in teams. Here's how it works:

  • Start with a moment of silence before responding. This gives you time to think and stops quick, maybe harsh words.
  • Focus on the speaker without interrupting. Show you value their words and feelings.
  • Reflect on what the other person has said. Try to understand why they feel or think this way.
  • Ask yourself what you would feel in their situation. This builds a bridge to their perspective.
  • Respond thoughtfully, keeping the other person's views in mind. Choose kind words that show you've listened.

Personal Notes

After learning about the pause technique, we now shift to personal notes. These notes are a powerful way to build empathy within a team. They can help people understand and connect with each other on a deeper level.

  • Ask team members to write down their feelings or experiences related to work. This helps them express what's in their hearts without fear.
  • Encourage everyone to share these notes in small groups. Sharing makes it easier to see things from others' perspectives.
  • Create an anonymous note - sharing system. People may feel safer sharing sensitive thoughts this way.
  • Set aside time during meetings for reading and reflecting on these notes. It shows that understanding each other is important.
  • Use the notes as a starting point for discussions about workplace emotions and well - being. It opens doors to talk about how everyone feels.
  • Follow up on shared issues or suggestions from the notes. Acting on concerns shows that they matter.
  • Keep a 'personal note wall' where team members can pin up positive messages for others to read. This can boost team morale.

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She now feels more confident in tackling people

Active Listening Exercises

Active listening is a key skill in building empathy among team members. It helps everyone feel heard and understood.

  1. Repeat Back: Ask someone to share a thought or story. Listen carefully. Then, try to repeat what they said in your own words. This shows you really paid attention.
  2. Question Time: While a team member talks, think of open-ended questions to ask them. These are questions that can't be answered with just "yes" or "no". They make the person explain more and help you understand their view better.
  3. Eye Contact Game: Pair up with a colleague and have a conversation where you maintain eye contact the whole time. This helps build trust and shows you're focusing on them, not on mobile devices or other distractions.
  4. Silent Signals: Use non-verbal signals like nodding while someone else speaks. It tells the speaker you're with them even if you're not using words.
  5. Distraction Challenge: Have group members talk to each other in pairs while ignoring all distractions around them. Afterwards, discuss how it felt to listen without interruption and learn from that focus.
  6. Emotion Echoing: After talking to someone, reflect on the emotion they showed - maybe happy, worried or excited – and acknowledge it out loud to confirm their feelings matter to you.
  7. The Story Exchange: Share personal experiences with your team members in turn—letting others see life through your eyes builds deep connections and empathy.
  8. Mirror Exercise: Mimic the body language of the person talking to you subtly—it creates a feeling of being in sync and boosts empathic concern for one another’s views.
  9. Role Swap Debate: Take turns defending an idea you don't agree with; this challenges you to see things from another person's shoes – quite literally!

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He's now far more aware of his impact on others

Mindfulness Sessions That Develop Empathy

Active listening exercises pave the way for mindfulness sessions. These sessions are key for developing empathy in teams. Here's how:

  • Team members sit together in a quiet space. This helps them focus on the present moment without distractions.
  • They close their eyes and breathe deeply. This settles the mind and body, making them more open to feelings and thoughts.
  • A guide leads them through calming words. This person might ask them to notice their thoughts or how their body feels. It puts everyone in a thoughtful state.
  • The guide may use stories or imagery to spark imagination. Imagining being in someone else's shoes can build empathy towards others.
  • Members share their experiences after the session. Talking about what they felt or thought can help others see different points of view.
  • Short daily practices are encouraged too. Even a few minutes each day can make a big difference in team empathy levels over time.
  • Sometimes, they practice Metta, which is about sending good wishes to others and themselves. It strengthens kindness and understanding among team members.

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How aware are you of your effect on others?

Empathy Mapping

Empathy mapping is a powerful step in understanding users' feelings and actions. Here's how teams can use it to get into other people's perspectives:

  • Grab a large piece of paper and draw four quadrants. Label them: 'Says', 'Does', 'Thinks', and 'Feels'.
  • Get together as a group and think about your users. Imagine their experiences with your service or product.
  • Use sticky notes to fill in each quadrant. Write down what you think the user says, does, thinks, and feels.
  • Be as detailed as possible. Try to cover everything from simple actions to complex emotional well - being.
  • Look for patterns or surprises in the sticky notes. These can show what's really important to your users.
  • Focus on areas where you have questions or doubts. This is where you need more research or better information.
  • Discuss as a team how this map changes what you thought before. It's okay if you need to adjust your ideas!
  • Keep the empathy map visible when making decisions. It will remind you to think from someone else's perspective.
  • Update the map as you learn more about your users over time. It should always help guide your work.

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Are you helping them think for themselves?

Utilising our online resources

After mapping out empathy, teams can jump into the digital world for even more tools. Our online coaching sessions are like treasure chests – they're packed with ways to learn and practice empathy skills.

You can find our exercises wwill help you hear what others feel and see the world through their eyes. They build understanding by stepping into each other's shoes.

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Now by involving people he takes them with him

Empathy Training for Leaders

Online resources can set the stage for deeper learning, and nothing is more crucial than empathy training for leaders. Managers become key players in shaping a team's emotional landscape.

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Learn how to be soft on the person yet tough on the issue

Conclusion: Encouraging Empathy in Teams

Building empathy in teams is like weaving a net that holds everyone safely. It's about understanding laughs and sighsalike. Leaders shine when they listen, support work-life balance, and set the stage for open chats.

Team workshops turn workplaces into spaces where trust growscollaborations flourish, and smiles are shared daily. Let's make empathy at work our everyday goal – it makes us all winners!

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Learn how to tune in to others and enable them to tune in to you

Building Empathy In Teams Workshop FAQs

1. What's a 'Building Empathy in Teams Workshop'?

It's a session where teams work together to improve their ability to understand and share feelings—that’s empathy. They learn about emotional intelligence and practice seeing things from other people's perspective.

2. Why is it important for team members to develop empathy, anyway?

When you get better at empathy—like understanding others' feelings—you build stronger bonds. This leads to better relationships at work, which can mean less stress, more happiness, and people helping each other out more.

3. Can someone really increase their empathy – thought it was fixed?

Nope, not fixed! Though some might think they lack empathy or are born with a set amount, research shows that everyone can get better at it through steps like spending time with different folks or considering the "what ifs" in others’ lives.

4. How does working on our empathy help us day-to-day?

Boosting your soft skill of understanding others can make everyday life smoother—you'll know how friends feel without them even saying so! It helps cut down misunderstandings and builds up your well-being too.

5. Will these workshops change the way we work with co-workers?

Absolutely—after all, if you're kinder and 'get' your colleagues more deeply thanks to increased empathy from training... clear communication gets easier; plus there's less chance of feeling worn out because everyone supports one another.

6. What simple things could I do after the workshop to keep improving my empathy levels?

Lots of little things can help: try reading books about fictional characters very different from you or just spend time chatting with family members about what they care about—it all adds up in building that common humanity feeling.

7. What is the purpose of the Building Empathy in Teams Workshop?

Answer: The Building Empathy in Teams Workshop is designed to develop cognitive empathy and empathic concern within team members, ultimately enhancing their ability to understand and connect with other people's emotions. By cultivating empathy skills, participants can improve relationships, reduce burnout, and foster better teamwork, making it a valuable soft skill in everyday life and workplace interactions.

8. How does the Building Empathy in Teams Workshop incorporate various techniques?

This workshop incorporates a variety of techniques to increase empathy levels among participants. Through interactive activities and discussions, attendees practice empathy, develop self-awareness, and learn the importance of paying attention to nonverbal cues, including body language and facial expressions. By understanding emotions from different perspectives, team members can find common ground and create a sense of common humanity, ultimately leading to better relationships, effective communication, and helping behaviour among co-workers and team members. This workshop is based on research that shows the positive impact of empathy on interpersonal relationships and emotional well-being.

9.What is the role of perspective taking and listening skills in building empathy during a team workshop?

Perspective taking and listening skills are essential components in building empathy during a team workshop. Perspective taking involves the ability to understand and consider another person's perspective, which can lead to a deeper understanding of their thoughts and emotions. Listening skills play a crucial role in this process as they allow team members to actively engage with and comprehend what others are saying. Together, these skills help create a foundation for empathy, enabling individuals to develop more empathy, foster stronger relationships, and engage in empathic behaviour, ultimately leading to a better understanding of others.

10. Is empathy a fixed trait, or can individuals improve their empathy during a team workshop?

Empathy is not a fixed trait; it can be improved and developed, especially during a team workshop. Unlike empathy, which may vary among individuals due to individual differences in social cognition and emotional state, affective empathy, and cognitive empathy can be nurtured and enhanced through deliberate efforts. By practicing empathy, engaging in prosocial behaviour, and utilising empathic listening techniques, participants in a team workshop can significantly improve their empathy levels. This increased empathy can lead to more compassionate and effective communication, breaking the misconception that empathy is a fixed trait, as supported by research from institutions like Harvard University. Random acts of kindness and a genuine interest in understanding a person's thoughts further contribute to building empathy and fostering a culture of helping behaviour within the team.

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Stand up for your ideas and also respect theirs

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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