How To Connect With Others And Build Trust
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you connect with others and build trust. Effective communication is the key, and emotional intelligence helps foster meaningful relationships. This training course will teach you why understanding emotions and communication are important, provide effective strategies for building trust through communication, tell you how emotional intelligence can help develop better rapport, guide on building empathy in conversations and conflict resolution using compassion as a tool, offer advice on overcoming common communication barriers as well as this course will help you develop your emotional intelligence in teams setting by introducing tips for strong working relationships among colleagues.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Emotional intelligence is key to improving communication by using emotional intelligence filter helping us better understand, manage and express our own emotions as well as those of others.
Emotional Intelligence, or high EQ, is the ability to recognise, understand and manage our own emotions as well as those of others. It involves developing strategies for coping with difficult situations while remaining aware of one’s feelings.
Emotional intelligence plays an important role in communication by helping people build trust through empathy and facilitate understanding among different parties. This skill sets also allows individuals to develop self-awareness and control their own emotions effectively when interacting with others, resulting in more positive relationships both in personal and professional life.
Empathy is an essential part of building trust in communication. It involves understanding other people's emotions and perspectives, as well as being able to put yourself in their shoes when it comes to decision making processes or receiving feedback from others.
Being emotionally intelligent means having the ability to not just be conscious of one's own feelings but also those around you. By showing empathy, individuals can take the time to listen deeply and understand what the person needs rather than offering a surface-level response without getting into the details.
People will appreciate your efforts for putting yourself in their shoes and taking them seriously, which can help cultivate strong relationships based on respect and trust.
By actively listening and displaying openness throughout communication, individuals can reach out more deeply with others by showing a willingness to understand even when there may be certain disagreements or differences between two parties involved.
Demonstrating emotional intelligence through empathy helps team members work towards common goals together instead of becoming defensive if someone expresses conflicting opinions or ideas compared to one’s own thoughts.
Active listening requires paying attention to what someone is saying without interrupting, judging, or imposing one's own opinion. It helps individuals understand how other people are thinking and feeling before responding in a variety of social situations.
Active listening involves suspending judgement for a moment in order to truly hear the speaker’s words and emotions as well as comprehend their underlying meaning. In addition, it also encourages open communication by allowing each person time to express themselves fully without fear of being shut down either verbally or emotionally.
Active listening leads to greater understanding between parties, improved relationships and connection, better collaboration resulting in increased productivity within teams or organisations.
Emotional intelligence involves the ability to accurately recognise and name emotions in others, as well as ourselves. Developing this skill allows us to develop greater interpersonal understanding and effectiveness in communication.
It requires us to take a step back from our own assumptions and biases to truly comprehend how another person may be feeling, or why they are reacting the way they are. By asserting control over our own emotions, we can establish a mutual respect between both parties that is necessary for trust building.
For example, being able to understand pervasive feelings of anger now more than ever with current external factors can help facilitate productive conversations about difficult topics.
In terms of nonverbal communication such as body language, maintaining eye contact and using appropriate tones when speaking shows attentiveness and care which eventually leads individuals towards building positive relationships with one another regardless of any perceived differences along gender or cultural lines.
Nonverbal communication plays an essential role in building trust and connecting with others. It is the often-unconscious cues sent out while speaking which can either put people at ease or undermine their message.
Facial expressions, gestures, body language, eye contact and tone of voice all impact how we communicate with one another and greatly influence whether we form meaningful connections or not.
Having a high emotional intelligence helps individuals interpret nonverbal cues effectively to ensure that everyone is on the same page. For example, maintaining good eye contact shows respect towards the other person while slouching may signal disinterest which could come across as disrespectful.
Additionally, studies have shown that using hand gestures can contribute to improving understanding significantly in comparison to speaking without them; this subtle cue can help emphasise your point for better clarity.
Establishing a good communication foundation by employing active listening, clear and concise language, being open and honest during conversations and using effective conflict resolution techniques is key to fostering trust with others.
Active listening is a highly effective skill that helps foster better communication in conversations. It involves actively paying attention to the speaker, not only hearing their words but understanding the intent behind them.
Whether talking with individuals or within groups, active listening allows an individual to take time and think before speaking up while making sure both sides of argument are discussed without bias or judgement.
In order to develop effective communication through active listening it is important to observe body language. This can give you further insight into what someone is saying and how they feel about it as well as providing additional context for your response which will help prevent misunderstandings occurring during the conversation.
Additionally, using positive feedback can show that you’re engaged in the conversation helping build rapport and trust so that each person feels heard by one another which leads to more open dialogue.
The ability to communicate effectively and utilise language clearly is an essential skill that can make a big difference in your personal and professional life. Clear and concise language offers clarity of thought, helps to get the message across more efficiently while avoiding misunderstandings or misinterpretations and encourages open communication.
By ensuring information is stated with accuracy, precision and detail it allows for successful conversations as both parties understand each other correctly due to explanations being conveyed without confusion.
Using clear language also builds trust as when someone hears what they expect then they can build strong relationships built on reliability; this behavior of consistency increases positive work environment leading to higher performance from team members.
Furthermore, having the capability of using precise words makes people take you seriously in business world as well it provides a sense of reassurance especially during difficult conversations which further strengthens relationships even more, making it easier for everyone involved.
Overall ,clear and concise communication involves actively listening instead on just hearing messages combined with speaking out present thoughts honestly yet calmly by framing them around relevant facts which portrays confidence that becomes contagious in today’s workplace.
Open and honest communication is essential for building trust in interpersonal and professional relationships. Being able to freely express our thoughts, feelings, opinions, and desires encourages an environment of mutual respect which helps to foster strong relationships.
Expressing one's emotions can not only be beneficial but also therapeutic while allowing oneself to become vulnerable enough to establish meaningful connections with others. Through open communication we are encouraged to be understanding of each other's point of view this helps us reach common ground whilst tackling disagreements fairly through effective conflict resolution techniques such as active listening.
By communicating honestly too misunderstandings that arise from ambiguity can largely be prevented thus creating clear and concise messages which benefit the workplace by increasing productivity levels overall.
Open communication supports a more positive work environment where team members aren't afraid to voice their opinion out of fear of judgement bringing about increased collaboration leading to better outcomes for the business or organisation at large.
Conflict resolution is the process of finding a peaceful solution that resolves differences between people. It involves understanding different perspectives and using empathy to create a respectful environment where individuals are able to listen and work through their disagreements collaboratively.
The aim of conflict resolution is to produce positive outcomes for all involved, allowing each individual to approach the issue with clarity and determination. Techniques such as active listening, providing solutions, being assertive rather than aggressive, and offering constructive feedback can help ensure conflicts are resolved successfully without lasting damage or hurt feelings.
This also requires an ability to maintain composure in difficult situations while remaining aware of others’ needs, values, concerns and emotions — something which the emotional intelligence course plays an important role in helping us develop.
By understanding and being aware of your own emotions as well as other's, we can better foster understanding, trust and connection with those around us - find out more to learn how.
Empathy and understanding are essential components of emotional intelligence, allowing individuals who build emotional intelligence to recognise and understand others’ emotions. This helps build rapport with people around us, connecting deeper than simple pleasantries and forging strong relationships built on trust.
Being able to put ourselves in another person's shoes – or take a step back from our own perspectives – is key in developing an insight into how different people feel about any given situation.
Empathy encourages open communication, helping create an environment where it is safe for everyone involved to freely express themselves without fear of judgement or aggression. High emotional intelligence also aids individuals when managing emotions within the workplace as well as dealing with conflicts that may arise between colleagues – both which benefit from approaching situations empathically over reactively.
Adaptability and flexibility are key components of emotional intelligence as they allow individuals to make quick decisions in unfamiliar situations, manage their emotions effectively, reduce stress and anxiety, and build strong relationships.
Adapting to new scenarios helps people become more resilient when facing challenges or difficult circumstances. High levels of emotional adaptability can foster positive relationships between colleagues through mutual respect while also allowing individuals to maintain control over their own emotions in the workplace.
Emotionally intelligent people have the ability to be adaptable under any circumstance; this allows them to respond better in emotionally charged times and handle stressful situations without allowing them to affect decision-making skills adversely.
The value of being able to positively adjust one’s behaviour lies with its importance not only for professional but also for personal development and growth. Developing an ability for adaptation outmatches many other soft interpersonal skills such as communication or problem solving as it is essential that nobody becomes overwhelmed by a situation’s demands before being able approach it from a calm perspective.
For individuals, communication is a vital part of developing meaningful relationships and connecting with others. However, understanding emotions in oneself and in others is equally important for strong social connections.
To truly understand the motivations and feelings of people that matter to us, we need to have high emotional intelligence which involves gaining an insight into our own emotions as well as those of other people.
Empathy plays a significant role when it comes to fostering trust between people while active listening involves being attentive to what another person has to say without judgement or interruption.
In addition, effective conflict resolution strategies can help minimise disagreements and misunderstandings within relationships allowing us the opportunity to foster stronger connections with each other by addressing underlying issues peacefully instead of resorting to confrontation.
Self-awareness is recognised as the first and most essential step in developing your emotional intelligence. It involves recognising our own emotions, understanding how we think and behave around others, and learning to acknowledge other people's feelings and perspectives.
With rising self-awareness comes increased empathy and better communication skills which helps us build trust with those around us. Knowing ourselves allows us to stay open minded in conversations, take criticism without getting defensive or feeling overwhelmed by negative emotions - increasing clarity of thought when communicating with each other.
Having a better understanding of our needs, values, goals supports decision making prowess - whether it be about approaching problems head on or taking on an alternative approach that isn't so black or white but includes shades of grey for finding an achievable solution mutually accepted for everyone involved.
It is essential that we are able to manage our emotions as this has a directly influence on how effectively and positively we connect with others. Emotional intelligence (EI) plays an important role in this process, allowing us to be aware of and respond appropriately to the feelings of those around us.
This builds trust between individuals and connections between groups, creating more positive relationships both professionally and personally.
Self-awareness is at the core of emotional management; it helps an individual understand their own emotional triggers and anxieties as well as recognising the emotions they bring out in other people.
Taking responsibility for one's actions leads to self-regulation, which enables them to remain calm when dealing with difficult conversations or situations. Practicing techniques like deep breathing or taking a short break can help someone maintain composure under stressful circumstances while still being open and transparent about their feelings with others involved in order sustain healthy communication patterns.
The ability to cultivate open and transparent communication is essential for forming strong relationships, managing emotions effectively, making decisions quickly and setting clear expectations in any work environment.
Emotional intelligence plays a key role in enabling an individual to communicate more effectively as it involves understanding one’s own feelings and the impacts of these on others.
Developing emotional intelligence allows us to accurately read body language, recognise nonverbal social cues, actively listen to what is being said and use empathy when responding.
Empathy plays an essential role in fostering trust between individuals, and understanding how to express it is key to building strong connection and rapport.
Empathy is a critical part of emotional intelligence training, allowing individuals to connect with and understand the thoughts and feelings of others. By showing empathy in communication, we can start building trust - something that is essential for successful working relationships.
Through understanding the perspective of our colleagues, customers or peers, we can create respect and cultivate rapport between us. We can start understanding each other on a deeper level by suspending judgement or personal opinion - this creates an open-minded dialogue which allows us to gain insights from each other rather than feeling confined within predetermined conversations based upon assumptions.
By demonstrating genuine interest while actively listening to another person’s views will help build trust between two people engaged in communication. Empathy encourages engagement as it shows that we are actually listening intently and understanding the unique experiences they are going through or have gone through before forming any conclusions ourselves.
When communicating with others, it is important to express empathy in order to build trust and connect on a deeper level. Here are some practical ways of showing empathy through communication:
Empathy is at the heart of emotional intelligence and a key driver for building trust with others. It involves understanding, respecting and responding to another person’s emotions in a meaningful way.
The ability to recognise emotions in oneself and others can be an invaluable asset when connecting with other people or communicating effectively within teams. Expressing empathy allows us to relate better by conveying our understanding of the situation or feelings that someone else may be experiencing—whether it is excitement, joy, fear or anger.
Positive relationships cannot be built if we are unable to put ourselves in somebody else’s shoes—to feel what they feel, understand why they may think or act certain ways and take thoughtful action accordingly.
As such, showing genuine care for someone’s well-being is essential; where appropriate questions help bring us closer while developing mutual respect can further enhance connection between parties involved in conversation or business dealings alike.
Effectively leveraging emotional intelligence can help to resolve conflicts in a respectful way, fostering trust and understanding between all parties involved.
Understanding and managing emotions is an essential part of resolving conflicts. Emotional intelligence involves recognising one’s own emotional state while also being aware of the feelings and needs of others.
It enables individuals to stay calm during tense situations, identify the core problem at hand and respond to it with empathy and understanding. Individuals with high emotional intelligence are better able to understand their own emotions as well as those of others in order to resolve issues without escalating them any further.
They can also deflect challenging interactions by consciously maintaining a polite tone, avoiding criticism or judgmental remarks, listening actively and looking for potential solutions instead of focusing on blame or guilt.
Constructive conflict resolution is an often overlooked but essential component of communication. By resolving disputes in a positive manner, trust can be established between parties and strengthen relationships for the long term.
Emotional intelligence (EI) plays a key role in this process as it allows us to better understand others’ feelings, anticipate potential responses and create constructive compromise that all parties can agree on.
It also encourages open communication by giving individuals the confidence to air and discuss differences without fear or apprehension. With EI skills we are able to tune into each other's emotional states, allowing us to effectively foster understanding while remaining respectful of all parties involved.
This sets the stage for productive conversations with mutual respect as its foundation, helping teams develop collaborative solutions that have everyone’s best interest at heart.
Understanding the barriers to effective communication and using emotional intelligence can help you overcome these obstacles, allowing for open dialogue between parties. Dive deeper into this topic to see how building trust through communication can improve relationships in both professional and personal life.
Completing effective communication in teams with members from diverse cultural backgrounds and language speakers can bring unique challenges. Talking to someone who speaks a different language or comes from a totally distinct culture than the other person can be intimidating and complex for both parties due to miscommunication on each other’s part.
Language differences might lead to confusion if one party does not comprehend what the other is trying to say, thus creating misunderstandings that lead to conflict in most cases. Furthermore, words written down might have entirely different meanings when compared between cultures; An example would be when business people hold negotiations without being aware of their use of idioms which might carry out misinterpretations avoid misunderstandings as well as puzzlement among co-workers/negotiators.
Finally, having respect towards others emotions, opinions while keeping an understanding over open-mindedness are key qualities needwhile communicating with individuals from different disciplines; It creates trust amongst all teammembers assuring smooth functioning within tasks by reducing complexity & time wastage due reasoning diversities itself.
Misinterpretation and misunderstandings can be major obstacles when trying to communicate effectively. Language barriers, cognitive biases and intangible factors can all contribute to these issues, resulting in a breakdown of reliable communication.
For instance, language barriers may exist even with people who technically speak the same language due to dialectical differences or other forms of slang that others are not familiar with.
Cognitive biases can also lead us to misinterpreting people’s intentions due to our own preconceptions and beliefs around certain situations. And Finally, intangible barriers caused by feelings such as mistrust or uneasiness between parties involved will prevent open dialogue from taking place at all.
In terms of building trust through emotional intelligence-focused communication, it is essential that misinterpretations or misunderstandings are avoided otherwise important connections cannot be understood and forged.
Emotional barriers can significantly impact effective communication. These barriers may manifest themselves as fear, anxiety, personality conflicts or even a lack of emotional awareness and control known as emotional intelligence.
When these occur in communication, trust is diminished and this often leads to misunderstandings and conflict. Emotional intelligence is essential for understanding one's own emotions and responses to another person — allowing for an empathetic approach that builds trust.
People with high emotional intelligence can effectively recognize, understand and manage their own emotions as well as the feelings of others — communicating clearly with empathy to reduce conflicts further down the line.
Examples of common emotional barriers include fear due to a perceived power imbalance between two people or anxiety resulting from interpersonal pressures; both create significant obstacles when attempting complex interactions such as negotiation or collaboration on an important project at work.
Establishing clear ground rules and honest expectations, guaranteeing mutual respect and understanding among teams members can create a strong foundation for trust in professional relationships.
Consistency and reliability are key factors to consider when building trust in professional relationships. When your colleagues see that you can keep commitments, be there on time for meetings, deliver projects as promised and communicate clearly with them, they will begin to recognize you as a reliable source.
This is how trust is developed. It enables a sense of understanding between colleagues and boosts rapport which enhances communication significantly. Consistent meeting of commitments doesn’t just build the colleagues' confidence in you, it also gives them the security of knowing exactly what to expect from working together with you; leading to more successful collaboration efforts over longer periods of time.
Committing yourself fully to the job—whether it’s attending calls promptly or providing timely updates—are essential components towards gaining trustworthiness which ultimately leads up towards better relationships, team dynamics and higher performance in the workplace.
Openness and transparency are essential for building trust in professional relationships. When leaders, colleagues or team members remain honest and straightforward in their communication with each other, it encourages mutual respect, understanding and connection.
Openness also enables constructive dialogue instead of allowing potential misunderstandings to fester into conflict. With transparent communication comes a deeper sense of understanding and partnership that builds trust between people involved.
For example, when a leader communicates clearly about his/her objectives or expectations from a team, the shared notion of purpose can help create an atmosphere built on mutual cooperation and respect which is conducive to trust development.
Leaders who demonstrate integrity and accountability create an environment of trust, respect, and transparency in the workplace. These qualities allow teams to collaborate more efficiently as they recognize that their work is held to a higher standard.
With a focus on building relationships of mutual respect through open communication and understanding of team dynamics, leaders with strong integrity and accountability create positive environments that are conducive to success.
Moreover, when respected within the organisation these leaders can reduce conflict amongst colleagues, nurture innovation by promoting collaboration between departments, inspire motivation from staff members striving for collective excellence and increase productivity by developing an atmosphere conducive to tackling ambitious goals together.
Integrity and accountability allows leaders to set an example for others; trusting them leads other individuals being more open about their feelings which is beneficial for creating a harmonious atmosphere where everyone contributes constructive suggestions or opinions.
Teams can use emotional intelligence to foster positive relationships and collaboration, enabling them to effectively resolve conflicts while boosting team performance.
Involves team members coming together to discuss solutions and make decisions as a unit. The process of collaboration depends on open communication, active listening, self-awareness and the ability to manage emotions in order to arrive at the best possible outcome.
Effective collaborative decision-making requires strong emotional intelligence that allows respect for others' viewpoints, confidence in private opinion sharing, problem-solving creative skills and willingness to work with people who may have different thoughts or ideas.
Applying emotional intelligence in team communication can enhance collaboration by creating an environment where everyone’s voice is heard and respected equally. This helps ensure that all information or data is taken into account before making a consensus decision which carries mutual trust amongst team members thus enabling better problem solving outcomes.
Being able to recognise and manage the emotions of other team members is essential for effective team communication, collaboration and overall success. Emotional intelligence (EQ) plays a key role in help understanding one's own feelings as well as those of others on the teams, providing greater insight into how people are feeling which can have an impact on their decision-making processes.
Developing strong emotional intelligence skills enables leaders to support and direct team dynamics by facilitating open dialogue about emotions, helping everyone understand each other better.
Strong EQ skills also enable coaches to provide constructive feedback more effectively, encourage positive collaboration and foster healthy work environments with better outcomes while managing stress levels more effectively.
High emotional intelligence encourages open communication amongst all involved parties; bringing awareness to cultural differences or misunderstandings that might be present if left unchecked, enabling quicker resolutions when conflicts arise.
The ability to successfully resolve conflicts and promote harmony requires emotional intelligence. When approaching a disagreement or dispute, having the capability to understand and respect the feelings of the other person as well as recognise one's own emotions is essential in finding resolution.
An emotionally intelligent individual will be able to approach an issue with empathy, leading them open mindedness and understanding of alternative perspectives. This encourages positive communication rather than furthering any conflict between parties involved.
Moreover, relying on emotional intelligence when managing conflict allows for quicker problem-solving via collaborative efforts that benefit everyone involved while avoiding any additional time wasted due to misunderstanding or poor communication.
In addition, cultivating peace by promoting healthy dialogue and honest exchange involves embracing differences amongst those working towards achieving common goals; this is only possible through a strong appreciation for each other’s emotions using beneficial language that does not cause offence or escalate tensions already present in the atmosphere.
Effective leaders require emotional intelligence attributes such as empathy, resilience and adaptability to lead teams effectively and build trust.
Emotional intelligence can be an essential trait for effective leadership, helping to foster trust within teams and maintain positive relationships with others. It includes attributes such as empathy, social skills, self-awareness, self-regulation and motivation.
Empathy allows leaders to better understand the experiences of their team members so they can better encourage open communication and give appropriate feedback. Social skills help leaders interact confidently in various settings, adjust their communication style to fit the needs of colleagues or customers which brings about more cooperation from them.
Self awareness helps them recognise feelings in difficult times which enables them to manage those emotions effectively instead of letting these emotions control themselves negatively impacting their team performance.
As a leader, building trust and rapport with your team members is essential to creating an effective, positive and productive workplace and work environment. Building trust means that everyone has faith in each other and are willing to collaborate even when facing difficult tasks together.
Developing strong relationships among team members create a sense of shared ownership over their success which creates stronger personal motivation as well as confidence within the team.
Developing emotional intelligence helps leaders establish mutual respect, understanding and connection with their teams; these attributes provide a foundation for collaboration through clear communication between all individuals involved.
They create an a work environment, based on empathy where everyone is able to feel comfortable expressing themselves without fear getting judged or misunderstood. Leadership roles who have high emotional intelligence seek feedback from their employees by encouraging healthy dialogue while demonstrating sincere interest towards understanding both surface-level issues as well any underlying emotions in situations they encounter—they must also actively listen carefully to those speaking before responding thoughtfully rather than impulsively jumping into conclusions or solutions without proper consideration given towards others ideas.
Communication is key to creating a strong team dynamic and successful outcomes in the workplace. As part of effective leadership, there are several communication techniques that can be used to inspire and motivate a team. High emotional intelligence and communication skills play an important role in helping leaders get the best out of their teams by understanding individual needs and feelings while also motivating everyone to work together towards achieving collective goals.
Emotional intelligence and communication is the ability to understand, express and regulate your own emotions, as well as being able to connect with others in order to build meaningful relationships.
In order to become a better communicator, it's important to practice active listening, be mindful of body language when engaging in conversations, and show genuine interest in what the other person has to say.
Trust can be built by remaining consistent in behavior while demonstrating care for those around you through small acts of kindness. Additionally, try not speak negatively of others or gossip within your circle.
Enhancing your emotional intelligence requires self-awareness and understanding how your thoughts inform your feelings which then dictates your behavior towards others.