EQ For Leaders - Training For Managers and Professionals

How to Build Trust and Inspire Others


Refine Your EQ

Learn EQ to empower self-awareness, foster empathy, and enhance connections for effective leadership.

Practical Skill Development

Discover strategies to cultivate emotional intelligence, manage stress, communicate, and resolve conflicts.

Lasting Leadership Impact

Harness emotional intelligence to foster positive culture, inspire teams, and achieve lasting leadership success.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to help you develop your ability to lead with emotional intelligence, enabling you to forge deeper connectionsinspire teams, and navigate challenges effectively. Through expert guidance and a generous amount of coaching with one of the UK's longerst running, and most highly acclaimed courses, you'll cultivate self-awareness, empathy, and resilience, crucial traits for fostering a positive and productive work environment. Harnessing emotional intelligence, you'll sharpen your decision-making, communication, and conflict resolution skills, empowering you to lead with authenticity and impact. Elevate your leadership journey by mastering the art of emotional intelligence through this comprehensive and transformative course.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Assertiveness, Listening Skills & Emotional Intelligence Training

Emotional Intelligence For Leaders

Emotional intelligence (EQ) is an increasingly sought-after skill by leaders in the workplace. According to some research, 71 percent of employers consider EQ as being more important than IQ.

On this training course we explore what emotional intelligence for leaders means and why it's key for success in managerial positions. Get ready to unlock insights into how you can develop your EQ skills that will help you promote better relationships and strengthen teams around you.

Let’s get started on understanding how emotionality can benefit leadership today!

Key Takeaways

  1. Emotional Intelligence (EI) is the ability to identify, understand and manage both one's own emotions and those of others.
  2. Self-awareness, self-management, social awareness and relationship management are components of emotional intelligence for leaders that can help develop successful executives.
  3. Leaders with strong EI can better understand their team’s feelings and perspectives; developing trust along with improved decision making capabilities resulting in more effective leadership outcomes for all involved parties.
  4. Communication skills such as empathy are required which enable leaders to stay mindful when addressing difficult situations or communicating changes while fostering an atmosphere of mutual understanding, respect and collaboration amongst teams simultaneously providing job satisfaction & achieving organisational success without compromising relationships set at workplace paths

What is Emotional Intelligence?

Emotional intelligence is the ability to identify, understand, and manage one's own emotions as well as the emotions of others.

Definition of Emotional Intelligence

Emotional intelligence is the ability to perceive, interpret, regulate and use emotions effectively. It is a type of social intelligence that enables leaders to observe and analyase their own emotions as well as those of other people in order to make better decisions, monitor progress and build relationships.

People with a higher degree of emotional intelligence have the ability to understand their feelings and come up with strategies on how to best manage them when faced with difficult situations.

They are also able to accurately recognise the emotions expressed by others which can help in resolving conflicts more efficiently. Developing emotional intelligence requires self-reflection, active listening skills practice empathy and developing strong relationships both inside and outside an organisation.

Importance of Emotional Intelligence in Leadership

A leader with strong emotional intelligence can bring out the best in their employees by understanding and encouraging people, responding to situations effectively, resolving conflicts swiftly, and inspiring others.

It is therefore important for leaders to develop high levels of emotional intelligence (EI) as it enables them to accurately assess, understand, and manage emotions - both in themselves and at work interactions.

EI helps leaders stay calm under pressure and when making difficult decisions that affect not only executives but also the entire organisation. It builds trust with direct reports since they feel heard and understood emotionally rather than just managed technically; this leads to more job satisfaction amongst staff members which goes a long way towards achieving successful leadership outcomes.

An effective leader will be better able to connect emotionally with their team in order to inspire loyalty among followers; strong relationships will often drive team performance as well as aid communication channels throughout the workplace.

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He's now far more aware of his impact on others

The Four Components of Emotional Intelligence

Self-Awareness, Self-Management, Social Awareness and Relationship Management are essential for an individual to become a successful leader.


Self-awareness is a foundational component of emotional intelligence and helps leaders understand their own emotions, behavior, and decision-making. It is the ability to recognise and take responsibility for one’s thoughts, feelings, motivations, strengths and weaknesses.

Self-awareness allows leaders to accurately perceive emotion in their direct reports and team members which makes it easier for them to manage change or difficult situations more effectively with less fear or stress.

Research conducted by psychologists John Mayer & Peter Solomon have revealed that self-aware individuals are better performers than those who lack this trait as they can stay calmer during times of bad news or events that require cautionary actions.


Self-management is an integral component of emotional intelligence (EI) for leaders. It involves the ability to control impulsive feelings and behaviours, particularly when under stress or in a difficult situation.

According to researcher John Mayer, self-management contributes 35 percent towards a leader's success. Being well versed in these skills helps leaders accurately perceive their own emotions as well as those of others, stay calm and make clear decisions even when faced with challenging dynamics or bad news.

Moreover, mastering self-management requires heightened awareness which can be used by leaders to understand how their actions affect the emotions of team members - making way for more meaningful connections.

Social Awareness

Social awareness is a key component of emotional intelligence for leaders. It involves understanding and empathising with the emotions of others, allowing leaders to better understand their team members.

Leaders who possess social awareness have heightened perception which enables them to accurately perceive how their actions can affect those around them, from colleagues to direct reports.

As well as having an understanding of other’s feelings and emotions, they also appreciate the impact that different dynamics within teams can have on group performance. Good leadership requires more than just technical knowledge or experience; developing social awareness gives leaders an added advantage in managing relationships effectively and fostering collaboration among team members – helping to increase job satisfaction too.

Relationship Management

Making sure that relationships are managed effectively is one of the key components in emotional intelligence for leaders. Effective relationship management involves being able to communicate clearly and resolve conflicts effectively, as well as influencing those around you.

It helps leaders build strong and productive ties with their team members and can be a powerful weapon against obstacles like low motivation or lack of cooperation within the group.

A leader who understands emotions, has a balanced outlook, listens before speaking can have an immense impact on their team’s morale and collaboration when it comes to goal setting, problem solving or creative tasks.

Moreover, they are better equipped to tackle difficult conversations with ease - and even respond positively to bad news without letting it affect their mood—while staying calm enough to navigate through tense situations by understanding different perspectives involved in every conflict situation that may arise along workplace paths.

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Learn how to be both firm and fair

How Emotional Intelligence Makes Leaders More Effective

Emotional intelligence is the key to transforming from a leader into an effective one, so dive in and start leveraging it to maximise your potential!

Improved decision-making

Emotional intelligence can significantly enhance the decision-making skills of leaders and their ability to make sound judgements in any context. This is because emotional intelligence provides the tools for greater self-awareness, leading to an in-depth understanding of one’s emotions and how they could potentially influence particular actions or decisions.

Through developing heightened self-awareness, leaders can cultivate critical thinking which allows them to weigh up possibilities and solutions based on a wide range of factors. In addition, emotionally intelligent leaders have strong interpersonal connections with members of their team which enables them to create trusting bonds and consider different perspectives when making decisions - this opens up more working options that could be beneficial for the whole organisation.

A great example is a manager who successfully implemented new features to their service after listening carefully to the needs of his customers first hand engaging in social networks. Had he not been attuned and responsive to feedback due high emotional intelligence levels, implementation may not have been as successful nor well received by users globally.

Better communication and conflict resolution

Emotional intelligence plays an important role in the communication and conflict resolution skills of leaders. Leaders with high emotional intelligence are better able to understand their team members' feelings, perspectives, and needs; they can effectively communicate expectations and objectives while providing positive feedback in regards to results.

This improved understanding allows them to have a great sense of self-awareness which helps to stay mindful of how one speaks, listens, behaves etc., that increases transparency between all parties involved.

Effective interpersonal relationships are also based on being reactive instead of proactive towards stressful situations; by demonstrating this ability through calmness, thoughtfulness or positivity under distress hence resulting in fewer misunderstandings or issues at hand along with faster resolution time for any conflicts between teams.

Increased empathy and team collaboration

Empathy is an essential leadership skill that enables leaders to communicate effectively, inspire trust, and create a supportive environment. By using empathy, a leader can foster an atmosphere of mutual understanding, respect and cooperation in the team.

Through this strong level of connection with people’s feelings and perspectives, effective leadership can help influence others to take ownership of their tasks. Team collaboration is also an important consequence of having such a strong understanding for one another by valuing other people’s opinions.

Not only does it encourage creativity within the team dynamic but also boosts productivity from collective problem solving approaches and innovative ideas generated through collaboration rather than individual brainstorming efforts.

When working as part of a team connected by shared emotional intelligence each member understands their role contributions more clearly which fosters trust among them which further encourages innovation and motivation growth in each individual as well as group development dynamics too.

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Learn how to tune in to others and enable them to tune in to you

 How to Identify a Lack of Emotional Intelligence in Leaders

Leaders who exhibit lack of emotional intelligence can be spotted easily, as they often demonstrate a lack of self-awareness, inability to control emotions, poor interpersonal skills and an overall lack of empathy towards others.

Lack of self-awareness

A leader’s emotional intelligence is greatly impacted by their self-awareness; the ability to recognise and understand one’s own thoughts, feelings, and emotions. Without self-awareness, leaders often struggle with understanding how their actions affect themselves as well as those around them.

This lack of insight can lead to poor decision-making, communication breakdowns, conflicts in the workplace that go unresolved and a general misunderstanding between people due to an inability of connecting emotionally.

It also hinders job satisfaction for those working under the leader who lacks these skills. Building emotional intelligence requires an understanding of one’s own emotions first and foremost – something which cannot be done without being highly self-aware.

Consequently, it is vital for successful leadership that individuals practice active reflection on their behavior so that they are able to accurately perceive how their actions will affect others within a given situation or context.

Doing so allows them to develop strong relationships necessary for motivating direct reports as well as resolving conflicts in a manner that both parties may find beneficial instead of harmful.

Inability to control emotions

An inability to manage and regulate emotions is a sign of low emotional intelligence among leaders. When individuals are unable to control their own emotions, it will create an environment of chaos that can be difficult to deal with, both for the leader and those who work under them.

Leaders need strong self-regulation skills in order to stay composed in high-stress or emotionally charged situations, yet if they show a lack of control over their feelings then this could cause disruption amongst team members and ultimately lead to poor productivity.

For example, if the leader cannot stay calm during conflict resolution between two employees they may display aggression which can immediately add fuel to an already intense situation; sending out a clear message that such behaviour is acceptable only serves as encouragement for future episodes of unacceptable conduct within the workplace.

Low emotional intelligence leaders also fail to recognise critical nuances in social interactions and subtle nonverbal cues from others leading them down incorrect paths when making decisions or engaging in conversations.

Developing self control skills will help managers minimise detrimental behaviours such as speaking without thinking and become better equipped at calming themselves when feeling overwhelmed by emotion.

Lack of empathy towards others

A lack of empathy towards others can lead to many negative consequences for leaders, as it hinders their ability to effectively build strong relationships with their team, understand the needs of those they are leading, and resolve conflicts.

By failing to recognise and respond appropriately to the emotions of others, a leader will exhibit less understanding which results in poor relationship management. For example, research has found that when managers lack empathy towards staff members this leads to lower job satisfaction due to feeling emotionally unsupported or even belittled by their superior.

Negativity from the manager can also spread quickly throughout an organisation if unchecked - which can negatively impacting employee morale and performance in both individual tasks as well as collaborative activities.

Poor interpersonal skills

The ability to build positive relationships and communicate effectively are essential components of any leader’s emotional intelligence. Leaders with poor interpersonal skills can find it difficult to navigate conversations without causing offence or creating disconnection between them and those they lead.

Their lack of understanding about how others feel may cause difficulty when managing disputes or collaborations within a team as the leader could be blindsided by how other people experience an interaction.

This lack of empathy on behalf of the leader can impede their ability to resolve conflict harmoniously, have meaningful dialogue, manage change successfully involving direct reports or encourage people in a productive way for problem-solving activities within teams.

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People used to be scared of him - no longer

 Developing Emotional Intelligence For Leaders

Leaders can foster their emotional intelligence through various self reflection and control exercises, in order to understand and connect with others while keeping their own wellbeing intact.

Self-reflection and self-awareness exercises

Self-reflection and self-awareness exercises are important for emotional intelligence and personal growth. Practising these exercises can help leaders develop a solid understanding of their own emotions, strengths, weaknesses, as well as accurately perceive the emotions of those around them. Here are three key exercises that leaders can use to enhance their empathy and improve their emotional intelligence:

  1. Journaling: Writing in a journal helps promote introspection, by allowing you to express your thoughts freely without external judgment. It also allows you to track patterns in behavior over time and gain an awareness of what triggers different emotions within yourself.
  2. Actualisation Assessment: This is an exercise developed by researchers John Mayer, Peter Salovey, René Caro­relli, Christopher Poratti whereby participants complete self-assessments on scales ranging from values they aspire towards (such as honesty or humility) to traits they lack (such as being argumentative). These assessments serve as feedback on how successful you are at achieving each quality or trait across various contexts; enabling increased self-understanding.
  3. Mindfulness Meditation: Regular mindfulness meditation acts to decrease stress hormones such s cortisol whilst simultaneously increasing grey matter volume in areas responsible for processing emotion - improving individual’s capability with managing one’s own feelings/thoughts more constructively during times of stress or change. Furthermore this practice fosters better decision making through increased objectivity - allowing practitioners distance away from reactive choices driven purely on emotion.

Emotional regulation techniques

Self-reflection is a key part of emotional regulation for leaders. Through this process, you can identify your own triggers and be better equipped to manage your emotions in challenging situations or when facing difficult decisions. Leaders can practice mindful meditation to become more aware of themselves and learn how to observe their feelings without judgement or reactivity.

Empathy and active listening skills training

Empathy and active listening skills training are important for leaders in order to develop emotional intelligence. Through empathy, which is the ability to accurately perceive and understand the thoughts and feelings of others, leaders can gain a deeper understanding of others around you and better relate with them. By actively listening to people, including direct reports, customers or more senior managers, you can be better equipped to manage change while also staying calm in potentially difficult conversations.

Building strong relationships and fostering teamwork

Building strong relationships and fostering teamwork is a key part of emotional intelligence for leaders and essential to developing high performance teams. Effective leaders understand and acknowledge the power of relationships between team members and use those connections to motivate and inspire their team members to collaborate, innovate and attain success. Leaders build strong relationships by establishing trust, understanding team dynamics, engaging in active listening, demonstrating empathy, and remaining open-minded. These powerful relationship-building skills can lead to improved communication, increased job satisfaction, better decision-making and higher morale among teams.

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Learn how to be soft on the person yet tough on the issue

Case Studies and Examples of Successful Leaders with High Emotional Intelligence

Here are some examples of successful leaders who have used their emotional intelligence skills as an integral part in the success of their leadership.

Examples of leaders who demonstrate high emotional intelligence skills

  1. Jeff Bezos, founder of Amazon: he is extremely self-aware and uses his emotional intelligence to stay focused on customer needs while managing a complex and quickly changing business. His success stems from his strong emotional intelligence which allows him to identify opportunities in the marketplace for new products in order to keep up with customer demands.
  2. Richard Branson, founder of Virgin Group: Richard has been marked as one of the most recognisable entrepreneurs today because of his extraordinary ability to respond positively by putting others at ease during difficult moments or instances where emotions run high. He possesses a great understanding into how people feel and responds resolutely even after facing major challenges that can have an effect on team morale without bias or personal preference dictating interactions.
  3. Satya Nadella, CEO Of Microsoft: As current CEO Of Microsoft, Satya has gained attraction due to his positive attitude following numerous changes within the company during recent years such as rebranding efforts, operating system updates and collaborations with competing companies like LinkedIn prime examples are evidence of Nadella’s highly developed abilities when it comes toward regulation of emotions across various units among upper management personnel along with non-executives alike resulting in successes that enabled continuous corporate growth throughout these recent key transitions thanks largely attributed primarily towards strobe deployed approach incorporating ideal amounts empathy combined with wisdom thought leadership initiatives enabling organisation remain professional all times despite surrounding market turbulence situations challenging able other CEOs world over this day age.

How their EI contributes to their leadership success

Leaders with high emotional intelligence understand how their actions affect the emotions of those around them, and are better equipped to build an effective team dynamic. They can inspire others through motivation techniques such as active listening, appreciation for hard work, offering honest feedback and recognition.

Developing strong relationships not only improves job satisfaction but also encourages follower loyalty. Leaders with high EI have a sharp insight into dynamics within teams that allows them to create environments for team growth by communicating clearly and setting reasonable goals.

Moreover, emotionally intelligent leaders are able to successfully navigate conflicts in which they remain calm while recognising the other party's perspective before making decisions or providing advice that satisfies all parties involved.

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People can't help arguing when they feel misunderstood


Emotional intelligence is an invaluable asset in building successful leaders and their teams. Leaders who develop a strong level of EI have the ability to practice empathy towards those around them, positively influencing team collaboration and job satisfaction.

By accurately perceiving how their actions affect others’ emotions, they are able to make well-informed decisions more efficiently and effectively manage workplace conflicts as well as changes in business strategy or environment.

Finally, mastering emotional intelligence motivates leaders with confidence, clarity of purpose, self-awareness and a positive outlook on life that extends far beyond gaining personal gain from their current role - making them better performing executives within any organisation.

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Now he listens before jumping to conclusions

 Emotional Intelligence for Leaders FAQs

1. What is emotional intelligence for leaders?

Emotional intelligence for leaders is the ability to understand, manage, and influence your own emotions as well as those of others in a leadership role.

2. How can emotional intelligence help leaders become more effective?

Emotional intelligence can help leaders increase self-awareness, build trust with their team, respond effectively to criticism and stress, and demonstrate empathy towards their team members.

3. Do I need any special training to develop my emotional intelligence skills?

It depends on what kind of training you are looking for – there are plenty of workshops available online or in person that could provide additional guidance on how to develop your emotional intelligence skills as a leader. However, it's also possible to cultivate these skills without extra training through regular self-reflection and practice with relationships at work.

4. What tactics can I use to improve my emotional intelligence as a leader?

Tactics you can use include active listening techniques such as summarising back information that you have heard; strengthening your understanding of nonverbal behavioirs such as facial expressions or tonality; noticing when emotions arise within yourself and choosing how best to respond; considering the perspectives of others; focusing on building trust by being authentic about feelings rather than trying hard not too show them; setting clear expectations around behavior while allowing creativity in problem solving tasks etc.

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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