Tune In To Others More Successfully
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to develop your ability at tuning in other people's wavelength. You'll learn how to listen with empathy, non-verbal communication, questioning techniques, and how to give and receive feedback. The aim is to help you build trust, improve performance, and increase your understanding of people.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
For more than 40 years this listening skills training course has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands. Many have said it's one of the best training courses they ever attended.
Good listening skills are essential for any manager at work. You need to be able to listen carefully and understand what your employees, colleagues, managers and clients are saying in order to make decisions and lead effectively. On this course you'll become an expert at tuning in on the other person's wave-length, so you can truly satisfy them they have been understood (regardless of whether you agree with what they are saying). Here's how;-
Benefit of this course
Gain a comprehensive understanding of emotional intelligence and its importance in effective listening.
Types of Listening Skills
Learn about paraphrasing, reflecting back, and empathy, and apply these skills in different contexts.
Use video analysis for instant feedback on the impact of your listening on others, helping you improve quickly.
Patient, Compassionate, Non-judgmental Listening
Develop the ability to listen patiently, compassionately, and non-judgmentally, while reading body language and non-verbal cues.
Promoting a Listening Culture
Foster a listening culture within your team to create a safe space for expression, leading to better guidance, leadership, and feedback.
Practice your new listening skills with colleagues, managers, team members, or clients to enhance both practical skills and understanding.
You'll gain a comprehensive understanding of emotional intelligence and practical tips and techniques on how to become a better listener. You'll be able to apply your new listening skills to the different contexts and scenarios that matter to you the most.
By attending this training, you will gain an understanding of the various types of listening skills, such as paraphrasing, reflecting back, and empathy. You will be able to apply these skills in practical ways, and use video analysis to gain instant feedback on the impact your listening has on others. This way, you can quickly learn how to become a better listener.
You'll learn how to listen patiently, compassionately and non-judgementally. Being present and engaged in the conversation, as well as being able to read body language and interpret non-verbal cues all play a part in how to encourage the other person to open up and reveal more of what they are trying to say.
You'll learn how to promote a listening culture within your team. By building a culture of active listening within your team, you can lead from the front and create a safe space where employees feel comfortable to express themselves. This will help them become more receptive to your guidance and leadership, as well as to your feedback. When you demonstrate that you are genuinely listening and taking them seriously, your team will be more inspired and motivated by your nurturing management style.
On this course you'll have lots of rehearsal so you can practice applying your new listening skills with your colleagues, managers, team members or clients. This will help you not only develop your practical skills, but also your comprehensive understanding of how to listen more effectively. By focusing on practical exercises, and providing you with regular feedback and guidance you will be able to quickly improve your listening skills, becoming a better listener and more successful leader.
London UK-based listening skills course
This listening skills training is has a long and reputable track record. We're experts at helping particants focus on understanding the key elements of active listening, such as paying attention, showing empathy, giving feedback, and asking questions. It also covers techniques for improving concentration, managing distractions, and maintaining a respectful attitude.
This training also involves practice opportunities for participants to practice and receive feedback on your listening skills and is tailored to the individual’s needs and the specific context in which they will be using the skills.
You'll be able to win the trust and cooperation of people at all levels. The ability to listen in a way that makes people feel understood is as crucial for managing upwards as for managing downwards or working with peers. A manager who fails to achieve this inevitably meets with a lot of resistance, gets into a lot of arguments, and is probably unaware of the reason why.
Listening with empathy is one of the two basic skills that will make an enormous difference to your success as a manager. The equally crucial companion skill is speaking assertively. On this course we'll help you master both the listening skill and the speaking skill, and to use them together. Together they give you a simple but powerful way of connecting better with people and having more influencing. There are few situations you'll be unable to manage successfully with these two skills.
Having great listening skills is not enough on its own to make you a successful manager of people. You need to be equally successful at getting others to listen to you. What most of us need is to get the balance right between listening and talking. Here's the reason why:-
We’ll train you in the two crucial skills, and then help you combine them and use them in the tense and emotional situations where you encounter your greatest challenges at work. We’ll also help you spot and unlearn some of the lifetime habits that may be getting in the way.
What better way to assess the effectiveness of your listening skills than to ask how understood the person you're listening to feels? If they feel misunderstood you're unlikely to win their trust and cooperation even if you do understand privately everything they say. There are two ways of knowing how understood you're making people feel, and on this course we'll help you become familiar with both:-
Active listening is reflecting or mirroring back in your own words what someone seems to be telling you. Sometimes, but not always, it helps to have a verbal handle for this, e.g., “Let me make sure I've understood you .. ”, “What you seem to be saying is ..”, “From what you say I get the impression that ..”. Behind an active listening statement is an implied invitation to correct you if you're wrong.
Of course takes less effort just to ask, “How do you feel?”. But there are three advantages in taking the trouble to listen actively:-
How is listening with empathy different from the way we usually listen to people? To understand the difference let's indulge in a spot of introspection. What goes on in your mind when another person is telling you something about what's going on in their world, or asking you a question?
For most of us our minds instantly get busy with our own thoughts ... thoughts about how similar or different their experience is from our own ... memories of our own ... advice we would like to give them ... or, perhaps, thoughts that have nothing to do with them at all. Our attention is mainly absorbed with what's going on in our own mind. We've very little to spare for what might be going on in theirs.
And that's the difference. You can't listen with empathy without turning your attention from your own thoughts to the other person's. It's like flicking a switch. It's a deliberate decision to switch attention for a moment from your own thoughts to theirs. To many people the possibility you can do this is a surprise. But you can, and this empathy training for managers will enable you to master it.
In a nutshell, here's the technique you'll learn and practise on this listening skills course:-
In this brief conversation the man, instead of capping the woman’s story with one of his own or giving her quick advice, pays attention to her thoughts and feelings. He puts a big mental effort into trying to imagine what it must be like in her shoes. He uses the skill of with active listening with empathy. This makes her feel understood and enables her to let off steam. This rapidly calms her down and gets her into a rational frame of mind for dealing with her problem. The conversation doesn't take him long, but it's an enormous help to her. This illustrates how you'll learn to listen on this course:-
But this time he's totally self-absorbed with no attention for her at all and no listening skills. This way of carrying on a conversation is extremely unrewarding for both parties:-
Connecting well with others isn't easy. You may encounter obstacles. Here are some common ones - mental habits that prevent us from using our listening skills - that make it hard for us to listen with an open mind and pay full attention to other people's thoughts and feelings. The trouble with habits we are unaware of is they exert hidden power over us. The first step in overcoming them is becoming aware of them. This listening skills course will help you be more aware of them and think about how you can overcome them:-