Enhance Your Communication Skills
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you develop your ability to confidently handling objections. Dealing with people's objections can be difficult and emotional, especially when they feel like personal attacks. You'll learn how to stay professional, remain calm and focus on demonstrating your empathy before attempting to resolve the customer's concerns. With proper training and practice, you'll be better equipped to anticipate, understand and respond to objections with compassion and understanding. This training will help you to become confident in your communication skills, with actively listening to the customer, and practicing the art of working out what it is they're not saying, but is holding them back.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Mastering the Art of Objection Handling
For more than 40 years this objection handling training course has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands. Many have said it's one of the best training courses they ever attended. We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives.
Objection handling training is a good way to supplement traditional hard skills training. But how do you know if the training you are considering attending is actually any good? The most important way to determine if the training is effective is to look at its results.
On this training course can help you to feel confident and in control when handling objections. This will ensure you have better outcomes and increased customer satisfaction. Here are some examples of the difficulties some of our clients had, which led them to this course.
Might your need to be better at handling objections be met on this London UK management training course called Skills with People?
This course will transform your approach to handling objections. You'll find this hugely valuable whenever you're trying to influence or persuade people. Instead of rushing to give answers you'll be tuning in first to the worry behind their objection. Instead of bombarding them with facts and logic before they're ready to take it in, you'll be encouraging them let off steam and get all their worries off their chest.
Although the approach we'll teach you requires more patience and listening skill, it's an investment in making people more receptive, and it will greatly increase your success at winning them round when they resist and raise objections.
What steps you can take right now to see if this training in handling objections is right for you?
You'll find under FAQs (in the main menu above) answers to many of your questions about the content and method of this course.
How the skills you'll practise on this course will make you much more successful at handling objections
Handling objections is difficult. Objections when you first hear them often sound like firmly closed doors you'll never be able to open. The person's mind sounds closed. But often the objection conceals another door you could open. If you could find this other door you'd stand a chance of turning what sounds like a no into a yes.
So when you're handling objections, why not assume that behind the objection is an underlying concern and if you can uncover it you may be able to satisfy it. Instead of rushing to answer the objection you'd then listen more patiently and find the underlying concern. Then not only would you be more likely to win the confidence of the person raising the objection, but also you'd be likely to see how to satisfy their concern.
Imagine you're putting forward an idea to your boss. He says, "It's not in the budget. We can't afford it. Sorry, the answer's no."
Instead of accepting that the door is closed and giving up, or trying to shave the cost and put forward a compromise proposal, you keep the conversation going by listening very closely to uncover the real concern behind the objection:
By listening with empathy to the concern behind the objection you've found a door you may be able to open. You'll be able to master the art of listening with empathy on this course.