Mastering Assertiveness: Confident & Effective
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to helps you become more confident in saying "no" without fear of negative consequences. You will learn how to say "no" in a positive and respectful manner. You'll be able to set boundaries without jeopardising your career or your reputation. You'll learn emotional intelligence communication strategies for handling difficult conversations, and how to set a collaborative tone for moving forward after having said no. You'll be able to build and maintain strong, lasting relationships even when you say no.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Say "No" with Confidence
For more than 40 years this assertiveness training course has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands. Many have said it's one of the best assertiveness training courses they ever attended. We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives.
Investing in this training course in how to say "no" is a wise decision as it will provide you with the skills necessary to handle the inevitable demands made on you without being either rude, or a push-over. Let us help you achieve success.
People feel guilty for saying no to a request or opportunity. This makes it hard to stand up for yourself
Learn an emotionally intelligent method of tuning into the other person's desire behind their request, and a powerful method of declining their request in a socially acceptable way. You'll receive plenty of feedback until you're confident what you're saying really works.
Fear of confrontation
People may be afraid of potential confrontations if they say no.
Receive one-to-one coaching and training in a small group so you can respond diplomatically when faced with confrontations. Rehearse until satisfied.
People with low self-esteem may not believe in their own worth, and say yes in order to be liked.
Learn to set boundaries, so you can prioritise work and avoid developing a reputation for being friendly but ineffective. Learn how to say "no" so that others will respect and trust you more by being clear about your commitments.
Are you sick and tired of worrying about upsetting people?
Are you a manager, leader or a professional keen to hone persuasion skills?
How emotional intelligence can help you say no without upsetting people
The reason why saying no is difficult is that it admits a clash of wills and risks confrontation. When it's a relationship we care about the fear of conflict is always hard to handle. But if we can bring those feelings into the conversation they'll help us find the courage and integrity we need. Learning to say no is easier once we've seen it work sucessfully. The power of saying no politely both in business and with family can be liberating.
Here is a set of practical guidelines about how to say no that isn't rude or unprofessional. There's no need to feel guilty. Learning the art of saying no is a form of self care.
Wait for their response.
People become irrational when their emotions are aroused. We are more successful in life and at work if we are aware of, can admit, and can talk about feelings.
However, this goes against the grain because many of us have got used to suppress feelings. Because our feelings can sometime be painful we learnt to protect ourselves (and others) by denying them with phrases like, "There, there, don't cry", "Pull yourself together", "Let's be rational - let's not get emotional". We learnt that if we express a bad feeling the worse we feel, so we learnt to stop expressing it so we can feel better.
But this is a mistake. The truth is that bottling up feelings makes us tense, defensive, unreasonable, close-minded, rigid and inhibited. The more we are able to can admit and express feelings and let off steam the more we are able to be relaxed, reasonable, open-minded, flexible and uninhibited. When we learn to talk about feelings in a safe way it enables us to connect better with others and recover the full use of our rational faculties. Empathy and assertiveness are the skills that help us do this.
This management training course and leadership coaching programme can teach you how to become really good at these skills. Here are some examples. The approach they illustrate is just as effective in the workplace, with friends and family.