Master the Art of Civilised Disagreement
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
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"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you become more confident in agreeably disagreeing. This is an important skill in life that can be utilised to maintain relationships and foster meaningful conversations. Knowing how to effectively express differing views whilst still showing respect for the other person's opinion is a powerful tool that can lead to better understanding, trust, creativity, and innovation.
Are you stuck in difficult conversations, not knowing how to disagree or how to agreeably disagree? On this course you'll learn exctly what to say so you can agreeably disagree, while maintaining relationships, encouraging open communication and avoid conflicts.
This training will offer helpful tips on navigating disagreements constructively, from understanding opposing perspectives, listening actively with empathy and learning ways on how to say no effectively.
We are here to provide you strategies that will help you learn how to disagree well while preserving respect, and then give you lots of practice, until you’re confident you know what to say, how to say, and can rely on being able to use the tool any time you need to pull it out of your tool-bag.
On this course we will ensure you know how to successfully disagreeing by acknowledging what the other person has said before expressing your own point of view, listen carefully with empathy until they finish speaking fully, gather as much information about where everyone stands on the matter without cutting off discussion prematurely or becoming aggressive in tone.
You'll learn how to stay calm and use positive language, which can help diffuse anger-inducing situations, whilst avoiding personal attacks which can lessens any hostility. You'll learn how to negotiate mutual compromise through agreeably disagreeing, and allow everyone involved to move towards common ground, which further strengthens and builds strong interpersonal connections.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Disagreeing agreeably is essential for maintaining relationships, encouraging open communication and avoiding conflicts. Developing the skills to do it well can make all the difference in personal and professional life.
Maintaining healthy relationships depends heavily on our ability to agreeably disagree. Disagreeing agreeably helps strengthen the bond of understanding and trust, while also encouraging deeper insight between individuals.
Respect is central in being able to disagree without damaging the relationship; showing respect towards family members or colleagues not only illuminates your poise, but also demonstrates that you value both points of view instead of simply silencing one unheard.
Demonstrating this kind of respect allows for a civilised dialogue that promotes cooperation by allowing each person room to express their ideas freely without fear or being ridiculed, humiliated, embarrassed or punished. When attempting to understand a difficult situation it can help if we see each other’s opposing views - a strategy often referred to as “switching perspectives".
This requires the ability to be able to empathise with someone even if you don’t agree with them. When you are willing to switch perspectives there is far less potential conflict because you’ll have a better understanding before engaging in an argument.
Understanding different brain chemistry reactions can also help. For examples, it is normal for people to react irrationally when they feel threatened. The flight or flight mechanism that kicks in can override their ability to think straight about controversial topics. If you can recognise the signs that the other person is able to think rationally, and you can learn to calm them down with some generous empathy before attempting to put your point of view across, then they are much more likely to be willing reciprocate and to see the issue from your point of view.
Open communication is key in order for disagreeing to take place agreeably. By cultivating an open mind, honest dialogue about the topics you are discussing, and truly listening to another person’s point of view, constructive conversations can take place without conflict or inflaming tensions.
When engaging in a conversation with differing opinions, it is important to be aware of your own body language as much as you are aware of the other person's. For instance, actively listening and maintaining eye contact with the other person will encourage them to feel comfortable discussing their views while also give you an indication of how they feel about certain subject matter; this then allows both people involved to better understand each others' points.
Open communication leads to better understanding overall making it easier for people to come away from a disagreement feeling heard and respected even if there remains tension between them.
By encouraging open communication when it comes time for someone else’s viewpoint we can avoid unnecessary clashes due unrestricted access into one another’s thoughts should create a culture in an environment free from needless disagreements or hostile arguments over limited resources, ideas and opinions at hand which might otherwise lead into unhealthy conflicts further down the line given stronger opinions clash within same sided circles when no compromise is reached.
Conflicts in the workplace can be detrimental to team morale, success and productivity. There are a few different ways one can go about avoiding conflicts from escalating. Firstly, you can help everyone to understands each other’s perspectives. This can be accomplished with some generously spirited empathy.
Remaining open minded is also helpful. If everyone can be assumed to be operating from a position of good faith, and that they mean well, and want the best for everyone, then attempting to get on the same page is easier. Setting aside some extra time to listen actively with empathy during tough or difficult conversations coupled with taking ownership over one's emotions can ensure both sides understand each other better. You can achieve this by learning how to express yourself assertively, without needing to get aggressive. This will help you regulate your feelings of frustration or anger that could potentially derail negotiations down another path entirely. You can do this by being able to safely express your concerns, instead of bottling them up, or allowing them to leak out destructively.
The are several potential risks associated with disagreeing without tact and understanding, such as damaging relationships, creating tension and hostility, as well as decreasing productivity.
Unresolved disagreements can have a serious negative impact on both personal and professional relationships, especially when dealt with in a disagreeable manner. Disregard for the other person's point of view, belittlement or insult towards their beliefs and ideas, attempting to control conversations, yelling or using aggressive language; all of these will lead to tension and hostility that could ultimately damage relationships irreparably.
In fact, when people are faced with communication problems such as strong opinions they often want unlimited access to uttering them without taking into account the possible consequences this may have.
Simply stating one’s opinion in an impulsive way or speaking without listening with empathy first leads people to harsh words which hurt sentiments and negatively affect those around us.
Therefore it is essential that we step back from our own perspective before expressing disagreement and learn how to make sense of where others are coming from too – acknowledging their feelings whilst still being able speak our truth in the right way with proper choice of words so that it does not come across like aggression or superiority.
Similarly in work contexts before explaining your thoughts, opinions and presenting your arguments, you instead listen to the other person’s perspective it can have a beneficial impact.
When two people disagree, if the difference is not resolved they can begin to feel a sense of tension and hostility towards each other which may ultimately cause long term damage to their relationship.
This could be within a family, with friends, or even in the workplace between colleagues. Conflict can lead to negative emotions such as resentment and anger, leading people into unproductive disagreements instead of finding ways to collaborate and move forward together.
In fact, unresolved conflicts have been seen to negatively impact job satisfaction levels among employees resulting in lower motivation and engagement at work - something that all employers would want to avoid.
The key takeaway here is that disagreements in politics often occur because people have different perspectives. The way to handle it when these arise is to show your understanding of why one person has taken an alternate stance. This will reduce tensions, and prevent them from flaring up too quickly or badly.
By actively listening with empathy, both sides can gain valuable insight into why there's disagreement without having things turn ugly due simply from misunderstandings.
Unresolved disagreements can have a severe negative impact on productivity, leading to decreased team dynamics and a detriment of quality work output. When people lack the skills necessary to disagree agreeably, this can lead to tension and hostility among group members which can derail any collaborative efforts.
Without an effective process for resolving conflicts or managing disagreements between different people within a team, it's impossible for everyone to be working effectively toward the same goal at all times.
For example, if two co-workers don't respect each other's opinions or perspectives then communication becomes strained and arguments arise more frequently. This means time that could be spent actually doing productive work is instead being wasted trying to solve interpersonal problems - not only hurting whatever project has been set out by management but also destroying morale as well.
Embracing the art of disagreeing agreeably requires practice and commitment to understanding each other's point of view.
Getting on the same page is an essential first step when disagreeing with someone. It involves making sure that everyone has a common understanding and are having the same conversation, otherwise disagreements can quickly escalate into misunderstandings and even heated debates.
Establishing a shared base of knowledge about what everyone is discussing enables everyone to contribute their own experiences or expertise into finding solutions which pleases both sides of any discussion.
For example, when dealing with an unhappy customer who have unrealistic expectations about a service they are buying, it's important that they are allowed to properly express their individual concerns fully before you attempt to come to some agreement.
Switching perspectives is essential when it comes to disagreeing agreeably. It helps in understanding the other person’s point of view and see if there are any aspects that may have been missed out or overlooked in pursuit of our own interests.
The ability to consider different perspectives even while disagreeing can also help maintain better relationships, as it shows respect for the other person's opinion and allows us to find common ground without compromising on our values.
Active listening with empathy is a powerful tool that can help achieve meaningful conversations which create opportunity for collaboration instead of confrontation. This also requires openness towards an assumption about their underlying motives. It helps if you can adopt an attitude where you assume they are not deliberately being obstructive or difficult just for the fun of it. Instead, it is much more respectful if you can make the assumption that they mean well, and are frustrated because they are worried about something legitimate, but might be expressing themselves a bit clumsily. This provides an environment where trust builds, and over time leading to improved communication dynamics and strengthened relationships.
Fostering respectful disagreement involves advocating for the neutral good – an approach that encourages all parties to come together, draw on both shared and divergent experiences before building a collective understanding.
This process allows people to consider ideas beyond their own personal biases and sees mutual respect as key to success. It’s important when discussing differing approaches that everyone is heard and given space to explain not just their opinion but also why they hold it.
As a result of this process, ideas can be objectively assessed in order to reach the best outcome or solution for all involved, emphasising the importance of viewing each case with open-mindedness and collaborative spirit rather than forcing one side’s view onto another.
Successful communication between two or more people, often involves active listening with empathy. Listening actively with empathy means giving others the room to communicate their thoughts, feelings, and emotions while demonstrating that you understand them by validating what they're saying. You don’t have to agree with them in order to be able to demonstrate you get where they are coming from.
This form of empathetic listening can help de-escalate conflicts and provide an agreed resolution as both people are heard clearly and effectively. It also allows for room to make amendments if necessary without escalating any further tension.
When disagreeing, it's common for people to become passionate about their stance or opinion which may lead to heated disagreements due to misunderstandings or strong contrasts in opinions.
One effective way to disagree agreeably is to speak through using “I feel..” statements. This technique allows you to express your emotions and perspectives respectfully without placing blame on the other person.
Instead of attacking or criticising the other person's actions or beliefs, those involved in a disagreement can shift the focus towards acknowledging each other’s feelings and experiences. For example, you could say, “I’m worried that we might make a mistake that we might later come to regret”.
By expressing these thoughts in a non-confrontational manner, this communication style contributes to creating an atmosphere that leads to a more productive and respectful discussion between parties involved in a disagreement.
Listening actively with empathy is an incredibly powerful tool for agreeing or disagreeing and helps to bridge understanding in many situations.
It is important to understand the other person’s point of view when disagreeing agreeably. Being mindful enough to pause, reflect and show empathy towards the perspective of another can help prevent arguments from escalating and offer insight on how best to move forward.
Practicing active listening - listening without judgement or trying to get one’s own point across - can help you gain a better understanding of someone else's thoughts and feelings in order for both parties in a disagreement come together successfully.
This kind of dialogue results in fostering mutual respect even while arguing different opinions, laying down long-term building blocks for successful relationships and collaborations.
Understanding the other person's perspective is a cornerstone of disagreeing agreeably. Showing empathy and respect while actively listening involves avoiding distractions, using nonverbal cues, asking open-ended questions, paraphrasing and summarising, and expressing empathy and support.
It’s important to remember that though other people might perceive the situation differently or even disagree with someone else on how best to move forward, both sides need to feel respected for their input.
By demonstrating respect for someone who has an opposing opinion or outlook, we can make it easier for them to stay calm and reach a solution which ultimately benefits all.
Active Listening with Empathy requires us to really pay attention not just hear what they are saying but also understanding the motives behind why they feel strongly about something - really putting yourself in their shoes.
By actively listening you develop an understanding of why people think or feel variations from your own opinion. By leaving out judgemental language you create more space for mutual trust when talking through disagreements even if no agreement is reached because opinions differ greatly.
Finding common ground is an important step in disagreeing agreeably; it involves being upfront about the importance of both the disagreement and relationship. By communicating our feelings openly, we show that everyone's opinion matters, and this encourages mutual respect.
It is essential to remain respectful throughout disagreements by acknowledging when the other person has valid points or concerns. Listening actively with empathy helps us understand their point-of-view - without judgement – which not only allows for more productive conversations but also boosts understanding between individuals.
Tips for finding common ground through empathy include active listening, asking open-ended questions, paraphrasing and summarising to reflect somebody else’s position back to them in order to ensure accuracy, and practicing patience as your advice may take a while until it lands correctly with your listener.
Active listening requires attention towards nonverbal cues such as body language or facial expressions in order inform how best you can respond accordingly during conflict resolution scenarios.
Knowing how to say 'no' in an assertive yet respectful manner is a key part of disagreeing agreeably. It takes courage and understanding to be able to respectfully decline propositions or requests without hurting people's feelings.
Assertive communication has become increasingly important for ensuring healthy relationships, both personal and professional. When it comes to disagreeing with someone, the key is to be assertive while also being respectful of their perspective, as well as your own. Another way to describe assertiveness is self-empathy.
This means communicating your point of view while still recognising and validating theirs. It requires the ability to remain calm when discussing sensitive topics or issues that may be in conflict with one another.
Being assertive does not guarantee that people will agree with you. Instead, it is a way to express your thoughts and feelings without causing any tension or hostility between those involved in the disagreement.
While being able to say "No" respectfully can help set clear boundaries, learning how to properly articulate this can make or break a relationship - especially when dealing with work colleagues or superiors.
It is important to keep in mind that when disagreeing with someone, it can be easy to focus solely on differences rather than similarities. Offering alternatives and solutions shows the other person that they are respected and listened to.
This involves suggesting ideas by offering different points of view or potential outcomes in a respectful way without overpowering the other person’s opinion. It allows both parties to look at the situation objectively from another point of view or approach which helps reach better understanding, common ground and ultimately resolutions.
By understanding each other's perspectives we avoid unnecessarily intensifying disagreements and respect each others' opinions even if do not necessarily agree with them all the time.
When attempting to disagree agreeably, it is important to provide clear and valid reasons for one's stance. This approach can help in preventing conflicts as well as tensions between the two parties involved in debate.
It also allows turning disagreements into constructive discussion opportunities by offering both alternatives and explanation of why certain decisions should be taken the same side instead of another.
Effective communication is key when learning how to disagree agreeably - without saying too much or too little on behalf of your opinion and understanding how best to explain why that opinion exists in the first place.
In many cases, being able to offer clear reasoning could be motivated simply by a fear realised within yourself is wrong, or a desire to advocate for something rather than just claim it like an absolute truth.
Providing reasons for whatever position you take will enable other people who might think differently from you about the matter get an insight into your perspective better, thus potentially avoiding any unnecessary confrontations or disdainful exchanges due to ignorance or misunderstanding.
When it comes to disagreeing agreeably, understanding and acknowledging the anger and emotions of other parties is very important for healthy conversations. Learning how to stay calm, use positive language, and avoid personal attacks can help create a respectful dialogue.
Disagreements, especially heated ones, can result in a negative outcome if handled improperly. It is vital to maintain composure and stay calm throughout the discussion to ensure that emotions do not take over and prevent resolution of conflicts.
Staying calm during disagreements helps gather thoughts and present ideas constructively. Anger is often linked to anxiety, depression, and past trauma, so keeping cool-headed can go a long way towards preventing negative emotions from escalating.
There are several methods for regaining control of one’s emotional state such as deep breathing or progressive muscle relaxation exercises or calming exercises which involve speaking positively to yourself while shaking your head gently back and forth like saying ‘no'.
Such self-care techniques help people manage their emotions and stay focused on the conversation at hand by helping them clear their mind from any potentially distracting worries or concerns that they might be feeling prior to engaging in dialogue with someone else.
When communicating a disagreement, having a positive mindset can be the first step to working through the issue. Being aware of how we talk and expressing ourselves in ways that are respectfully assertive is crucial if we want our conversations to be productive.
It's important to remember that although it may seem difficult in the moment, using polite and kind language can de-escalate disagreements more quickly and greatly reduce tension between both parties involved.
For example, instead of saying “That’s wrong!," try "I understand why you think this way. You’re obviously unhappy about such-and-such, for this legitimate reason …”
When addressing tense matters with positivity, keeping emotions from getting too high becomes easier which allows for dialogue to happen without direct confrontation or aggression on either side.
Offering constructive criticism helps defuse potentially confrontational situations – even when disagreeing or voicing an opposing viewpoint – by showing respect for other people’s perspectives as well as engaging thoughtfully while still maintaining an opinionated stance on your takeaways.
This type of communication also aids people in reconfirming their boundaries since they are less likely to feel personally attacked when anger doesn't come into play due to thoughtful language being used rather than heated words that might disrupt further interactions.
During disagreements, it is essential to understand the importance of avoiding personal attacks. Personal attacks are phrases and words that target an individual's character instead of their point or opinion.
They do nothing to contribute productively to a conversation and can often have detrimental effects on connections and relationships. Emotionally charged language only serves to strengthen your opponent’s argument while weakening yours; as emotions take precedence over facts in such cases.
To maintain productive conversations when disagreeing, people should focus on remaining professional. People should make sure they use proposals rather than accusations aimed at character flaws - this will allow them to engage with those who disagree thoughtfully without invalidating their feelings or attacking them personally for having a different viewpoint.
The key here is emotional intelligence: recognising how best caught up in one's own perspective they become too entrenched in arguing against others opinions whilst still being able create sophisticated points actively listening and responding respectfully even if you don't agree with the other person’s beliefs or strategies.
Learning how to handle disagreements in work environments is an essential skill for professionals and can help foster open communication and positive relationships with colleagues.
Effective communication plays an essential role in managing conflicts in the workplace. Working together with colleagues and superiors requires typical interpersonal skills such as active listening, understanding each other's perspectives, showing respect and empathy to one another, avoiding personal attacks, being assertive but respectful when disagreeing or saying no.
Most people acknowledge that communicating well is key to achieving outcomes without damaging relationships - which can quickly lead to hostile environments at work. Exceptional communication skills allow for positive collaborationamong team members–as it encourages creativity and innovation while strengthening relationships.
The ability to advocate for the neutral good helps bring out solutions where everyone has benefited and not immediately disagreeing with someone’s statement establishes a level of trust and comprehension between coworkers which fosters better teamwork dynamics leading to improved conflict resolution – as answering proactively instead of arguing over disagreements can prevent potential escalation from happening in the first place.
Being able to voice concerns diplomatically also facilitates conversations by providing clear reasons through examples rather than making assumptions or jumping into conclusions fast.
When facing disputes, it is essential to handle the situation with professional conduct. This means staying focused on solutions that can ultimately benefit both parties and maintain a healthy working relationship.
To achieve this, effective communication is key as there needs to be an understanding of why the conflict exists in the first place. By switching perspectives and advocating for the common good instead of airing grievances directly, one can view conflicts from multiple angles while avoiding escalation or hostility between involved individuals.
Practising active listening with empathy emphasises understanding towards other’s point-of-view rather than rebutting immediately as disagreements unfold. Active listening allows us to observe nuances among people’s statements which can reveal contextual information vital for finding a resolution beneficial to all sides more quickly and amicably compared to derailing the conversation into arguments filled with personal attacks and maligning intentions.
It is essential to remember the common goal when handling disagreements in the workplace, as this encourages employees to leave with emotions abated and feeling respected. When dealing with conflicts of any kind, finding alignment with a shared objective or understanding helps guide conversations around disagreement from negative territory into positive ones.
Aligning differences of opinions towards an ultimate collective outcome will help maintain peace and morale in the workplace and prevent disruptions in productivity that can be caused by unhealthy division amongst colleagues.
Unified cooperation enables working relationships to stay intact while allowing for individual contributions which will contribute significantly towards better work outcomes and improved relationships.
There can be many positive consequences of disagreeing with someone agreeably; it helps build trust, mutual understanding and even encourages creative thinking. Discover how to handle disagreements effectively and gain insight into the various advantages that come along with them.
Agreeably disagreeing is essential for fostering deep-seated trust and mutual understanding between people. It involves the acknowledgement of the other person's stance as valid while respectfully disagreeing with them, without getting into personal conflicts or hurtful language.
Developing this skill can be key to strengthening relationships both personally and professionally; in fact, acknowledging someone's point of view as legitimate encourages an open dialogue based on mutual respect.
This helps demonstrate empathy towards others and a willingness to understand their concerns even when we might not agree with them completely.
Learn how to disagree agreeably is critical in maintaining good working relationships between colleagues or subordinates and superiors.
Agreeably disagreeing is a powerful tool for strongly fostering creativity and innovation. When disagreements are had, it can open up the door to unravel unique and creative solutions; individual perspectives must be embraced as each person’s point of view contributes different ideas and pushes boundaries in finding a viable answer or idea.
Open communication between team members who feel comfortable sharing their opinions helps generate new insights based on diverse perspectives. With an atmosphere like this, individuals can bring forth out-of-the-box concepts that may not have been explored were everyone to think and talk alike.
Respectful dialogue encourages further thought process, allowing collective consideration in how these ideas can move forward together – even when they appear one-sided or unviable by conventional standards at first glance.
Disagreeing and talking agreeably is an essential part of strengthening relationships. When people take the time to gain mutual understanding and exchange opinions respectfully, it builds trust and encourages collaboration.
A workplace is much healthier when disagreements are dealt with calmly and civilly rather than with lashing out or shutting down communication entirely. Respectful disagreement allows everyone involved to express their thoughts and feelings without hurt or resentment seeping into a relationship.
When differences arise, one key way to prevent hostilities from escalating is to actively listen with empathy— acknowledging what your conversation partner has said before stating what you believe as well as attempting to understand how they might be feeling about the situation at hand.
Good people skills for disagreeing with someone include listening carefully to their opinion, responding thoughtfully and avoiding insults or aggressive behaviour.
A respectful argument will involve considering the other person's viewpoint before articulating your own ideas and opinions in an assertive but non-threatening way.
Yes! Agreeable disagreement involves expressing disagreement without degrading yourself or the other person while ensuring that everyone is heard respectfully and any differences of opinion are respected by both parties involved in the discussion.