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  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Does your feedback help people change?
    Does your feedback help people change?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?

An interview on BBC Radio Jersey based on material on this course

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Summary

Phil Gould talks with Sara Palmer on her lunchtime talk show on BBC Radio Jersey.  He explains how to complain effectively without getting embarrassed.  They discuss how to complain effectively so that other people take you more seriously, and how to respond when under pressure more gracefully, honestly and speak with integrity rather than preparing for a conflict or argument.

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Video Introduction