Compassionate Communication Skills Training For Managers

Bridge Gaps By Enhancing Your Empathy


Boost Your Empathy

Gain confidence and clarity in communication, leading to stronger, more empathetic relationships.

Conflict Resolution

Learn to navigate and resolve conflicts with compassion, fostering peaceful interactions.

Lasting Change

Experience transformative and sustained improvement in communication, through feedback and coaching.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

Ever found yourself at a loss for words in the midst of a challenging chat? You're certainly not alone. Many have tread that path, and we've unearthed something rather enlightening – compassionate communication training can truly work wonders.

It's turned numerous clashes into meaningful bonds. Our training course is designed to give you the wisdom to steer you towards becoming adept at this skill. Fancy taking your dialogues to new heights of understanding

  • Compassionate communication is about understanding each other better. It helps people at home, work, or in healthcare talk without fighting.
  • You can learn this skill through online courses, workshops, and year - long training with experts. These teach you to listen well and express your own needs kindly.
  • The training is good for managers and professionals at all levels. When people talk with empathy, they feel happier and closer to each other.
  • For businesses and teams at work, there are special tools and tips. They help make the workplace nicer for all staff members.
  • There's no cost for your initial session. This makes it easy for more people to join in and learn how to speak from the heart with authenticity.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Emotional Intelligence Training

What is Compassionate Communication?

Compassionate communication is all about connecting from the heart. It helps us hear each other and ourselves in a way that makes understanding easier. We focus on what's alive in people - what they might be feeling or needing right now.

This kind of chat doesn't blame or criticise but listens for the real message behind the words.

We use this method to build better relationships, at home and at work. Instead of old ways that lead to conflict, we teach skills similar to those found on a nonviolent communication (NVC) skills course, except we our focus is more related to the world of work and business. With these tools, we express our feelings and needs clearly without hurting anyone else.

It changes lives when everyone feels respected and understood!

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Learn how to be soft on the person yet tough on the issue

Benefits of Compassionate Communication

We believe in the power of kindness and understanding when we talk to each other. Our training helps bring out these qualities in everyone.

  • Builds strong connections: Talking with care makes us feel closer. It's like a bridge that lets us reach each other's hearts.
  • Eases tough talks: Sometimes we need to chat about hard stuff. Compassionate words make it smoother, so everyone feels okay.
  • Less stress, more happiness: Speaking gently calms us down. It can chase away worries and bring smiles.
  • Improves teamwork: When we're nice in our words, working together goes well. Everyone feels part of the team.
  • Helps at home: Families that chat with kindness find it easier to get along. Even small kids feel heard and important.
  • Makes healthcare warmer: Nurses and doctors talking softly can help patients feel better faster.
  • Spreads empathy: Learning to understand feelings makes the world friendlier. We start caring more for others.
  • Encourages honesty: If we talk from the heart, people trust us more. They share their true feelings too.
  • Supports learning: In school or workshops, when teachers speak with warmth, students learn better and enjoy it more.
  • Calms anger: Angry words can hurt. But calm chit-chat can cool things down fast.
  • Grows self-awareness: The more we practice talking with compassion, the better we know ourselves.

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She now feels more confident in tackling people

Our Team and Approach

Our team deeply understands that each person and situation is unique, especially in healthcare. We work hard to support the communication needs of patients and their families. Your trainer bringings a wealth of knowledge and compassion to every session.

We make our training lively and hands-on. You get plenty of chances to practice what you learn with us. Everyone learns better by doing, so we create experiences that stick in your mind.

Think less lecture, more real-life examples and activities that build your skills step by step!

Upcoming Events and Courses

We've got exciting course options for anyone interested in learning about compassionate communication. Here’s a peek at what we’re offering:

  • Online and In-Person Courses: We're rolling out teaching sessions both on the web and face-to-face. These sessions cover everything from the basics applications to advanced skills.
  • Teamwork: We understand tough conversations happen at work. So, we've created a course to help teams talk with kindness and understanding, without any fees.
  • Coaching online: Our one-to-one coaching sessions online lay down the essentials you need, all from the comfort of your home.
  • Two-day or Three-day Conflict Resolution Workshop: Join us for two days packed with tools like honest talking, solving fights, setting limits, understanding feelings better, giving empathy, and taking good care of yourself.

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How aware are you of your effect on others?

Training for Individuals

We're thrilled to offer a range of personal growth opportunities, tailored just for you. Dive into our training and watch your communication flourish, or join us as we explore the power of empathy within relationships – it might just be that extra love language you've been searching for.

Training in 2024

In 2024 it's all about creating a strong community using compassionate communication principles. You'll get to develop skills like empathy and self-awareness, boosting your confidence in how you connect with others.

This course is perfect if you're looking to enhance your relationships by changing up the way you communicate. We will make sure that everyone gets the personal growth they need through compassionate communication training.

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People who feel understood are more receptive

Training for Organisations

In our Training for Organisations, we go beyond the basics - equipping teams with skills to navigate complex interactions and foster a collaborative environment. Imagine transforming your workplace culture through the power of compassion; that's what we're here to help you achieve.

Handling Difficult Situations with Compassion

We know how tough it can be to handle difficult conversations at work. They often have to face yelling, mean words, and scary threats. That's why we teach them special ways to talk that are kind and caring.

It helps them deal with these hard times without getting too stressed out or sad.

In our training, you'll learn how to stay calm and show kindness even when things get rough at work. This keeps everyone happier and more excited about their jobs. Plus, it makes the whole place nicer for everyone.

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Are you helping them think for themselves?

A Focus on management training skills

We've homed in on management training, understanding the challenges faced when communicating in with colleagues and clients at work. Our training touches hearts, equipping professionals with the skills to interact with other people effectively during tough times.

Supporting Communication with during difficult conversations

We know talking with team members who need to feel heard and understood, especially when they're facing difficulties can be hard. That's why we focus on teaching managers and supervisors how to be great at this part of their job.

The skills we teach come from the an emotionally intelligent approach to communcation, which uses real evidence to show it works.

Our training helps managers, supervisors, and other professionals improve how they talk with people who are underperforming. We give them tools for better discussions - like active listening and empathy.

These tools make a huge difference in the workplace. When everyone in the team is part of the conversation, everyone feels better supported through tough times.

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Now he listens before jumping to conclusions

Resources and Additional Support

We've got you covered after your training with a treasure trove of online coaching and support – bursting with tips and tricks to keep your compassionate communication strong and to the point.

And if you're on the hunt for tailor-made materials for your business or organisation, this is the place to come.

Resources for Businesses and Organisations

We know that businesses and organisations need strong communication skills. We offer lots of resources to help you talk with kindness and care.

  • Empathy: We will show you lots of good ways to show compassion at work using empathy.
  • Assertiveness: We will give you the tools for talking well and nicely in your business, even when you need to put your foot down. You'll be able to be kind to the person, yet tough on the issue.
  • Emotional Intellilgence: If someone at work is sad because of something personal, we teach bosses how to talk sensitively and helpfully.
  • Compassionate Leadership Benefits: Research says leaders who are kind do great things for their teams and the whole company. They help make less stress and more caring.
  • Supporting team members: If you look after people in your team, being compassionate stops you from getting too tired or upset. Your heart stays ready to care. 

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Now by involving people he takes them with him


So, we're all set to dive into the world of compassionate communication together. We offer training that builds empathy and helps everyone get along better—without any cost. Imagine chatting with colleagues, friends, or family in a way that brings you closer.

With our courses and resources, it's possible! Let's start speaking from the heart and make every conversation count.

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Learn how to tune in to others and enable them to tune in to you

Compassionate Communication Skills Training FAQs

1. What is compassionate communication skills training?

It's a course, where you learn how to talk to people in kinder ways. Based around emotional intelligence and sometimes called nonviolent communication or NVC. You get good at understanding others and sharing what you feel without causing hurt.

2. Why should I learn about nonviolent communication (NVC)?

Learning NVC - it’s like adding tools to your kit! Helps with figuring out unmet needs in tricky chats, cuts down on arguments, and can make a big positive impact in all sorts of groups. From friends and family to workmates—and yes, even children!

3. Can anyone join the training programs?

Sure thing! Anyone keen on upping their chat game can jump into these trainings events – from total newbies learning the basics... all the way through to those aiming for CNVC certification.

4. Does compassionate communication help with self-care too?

Absolutely - it's not just outward; it's inward as well! When you start practicing self-compassion by doing this inner work, anxiety tends to take a back seat... makes sense? Plus, your own cup stays full so you can care for others better.

5. How do facilitators teach compassionate communication?

Every facilitator has their own flair—different teaching styles galore! But they all lead folks toward fluency in NVC by coaching them through exercises and concepts that click.

6. Is this suitable if someone’s dealing with serious illnesses?

You betcha! For folks tied up with life-limiting illness or integrated care systems like NHS England—learning NVC helps loads when talking about heavy stuff. It brings empathy front and center which is super important, isn't it?

7. What is the significance of nonviolent communication (NVC) foundation training in developing compassionate communication skills?

Nonviolent Communication (NVC) foundation training serves as the key to unlocking compassionate communication skills. It provides the necessary groundwork to build NVC fluency, led by CNVC certified trainers, such as Tracy Seed, who facilitate training events. This foundation training lays the groundwork for a future of improved relationships, unity, and respect within any group or individual.

8. How does Marshall Rosenberg's work influence the foundation of compassionate communication skills?

Marshall Rosenberg's groundbreaking work in nonviolent communication forms the foundation for compassionate communication skills training. CNVC certified trainers often reference his insights and teachings in their classes and training events. By learning from his wisdom, participants gain a deeper understanding of the principles that underlie effective communication, fostering connection and unity in any relationship or group.

9. What role do CNVC certified trainers play in creating a safe and respectful space for learning opportunities in compassionate communication?

CNVC certified trainers play a crucial role in creating a safe and respectful learning space during NVC foundation training and other training events. They guide participants in taking responsibility for their words and actions, minimising criticism, and promoting respect among group members. Through their facilitation, trainers lead participants to insights that enhance their NVC fluency and connection with others.

10. How can attending nonviolent communication foundation training lead to a more harmonious and connected future in relationships?

Attending nonviolent communication foundation training paves the way for a more harmonious and connected future in relationships. Participants learn the key principles of NVC, which empowers them to navigate conflicts with empathy and respect. This newfound fluency in compassionate communication leads to greater understanding and unity within relationships, ultimately creating a more compassionate future.

11. What are the key benefits of incorporating nonviolent communication foundation training into group dynamics?

Nonviolent communication foundation training offers several key benefits when integrated into group dynamics. It enhances NVC fluency, encourages mutual respect, and reduces criticism within the group. By applying the principles learned from CNVC certified trainers in training events, groups can foster a sense of unity and responsibility among members, creating a space where compassionate communication thrives.

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People used to be sacred of him - no longer

Get Started Now

Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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