Master The Art of Connecting With People
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you develop your emotional intelligence skills. The training focusses on improving your self-awareness, emotional awareness and relationship management, so that you embed emotional intelligence into your every-day interactions with other people in your workplace.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
We cover different aspects of emotional intelligence (EQ) training. Each page explores a different aspect of emotional intelligence.
We've been developed our approach to emotional intelligence training for over 40 years (since before it was called emotional intelligence). This course has been acclaimed many times a “highspot” in the field of UK management communications training. We have been of benefit to thousands of managers and professionals in many countries.
Out clients tell us that this is one of the most effective emotional intelligence course they've atteneded because our interactive learning environment combines lectures with practical activities such as role playing games and simulations. In addition, pre-course questionnaires and a free initial coaching session is used to determine each learner’s level of understanding before you begin training. This allows your trainer to tailor the content according to your individual needs to ensure a better learning experience.
This emotional intelligence course is designed to teach you critical skills such as self-awareness, interpersonal relationships and stress management. The pre-course questionnaire and free initial coaching session ensures that the specific needs of each learner are identified prior to training, so that the programme can be tailored to your particular business environment. Through interactive sessions and real life scenarios, the course provides guidance on how emotions influence behaviour and how this knowledge can be applied in certain situations in order to enhance performance.
The training also focuses on developing essential soft skills such as leadership abilities, conflict resolution, communication techniques and empathy building. Each module builds upon each other enabling you to gain a better understanding of your own personal development while learning new ways of thinking by expanding perspectives across different subject areas. It allows you to identify people’s feelings or determine how they feel themselves in certain settings which helps develop relationships at both professional and personal levels.
Throughout all modules printed resources are provided for further assistance. After the group part of the course is complete you will receive follow-up ongoing coaching support with one-to-one coaching spanning several months. This allows learners to continue developing through coaching which can also beneift your teams or departments. All the tools you use will contribute towards high performance when managing teams at any level. You'll learn to understand different perspectives leading towards a more successful outcome overall.
Benefit of this Emotional Intelligence Course
Focus of the emotional intelligence training
This training focuses on developing skills for recognising and discussing emotions in oneself and others.
Active listening, empathy, assertiveness, relationship management, and conflict resolution, among other skills.
Managing your own emotions
Learn how to manage your emotions, recognise their impact on behaviour, and handle difficult conversations.
Become more self-aware, with self-management skills, including goal-setting to more communicate confidently.
You will have ample opportunities to apply your new skills in real-life situations.
The training is tailored to each participant's specific needs and objectives.
The training offers a generous amount of ongoing support and coaching to sustain new skills beyond the course.
You can see yourself on camera for immediate feedback and analysis, then adjust your approach accordingly.
What makes this emotional intelligence training so effective is that we focus not just on theory, but on developing your skills. By the end of the course you will understand and recognise emotions in yourself and others, including non-verbal cues and body language, and be able to bring that into your conversations naturally. You'll know what to say, and how to say it.
You learn active listening, building empathy, speaking assertively, communication, relationship management, trust building, praise and positive reinforcement, constructive feedback, negotiation, conflict resolution, emotional control, and appropriate response to others' emotions. You'll receive coaching so you can be better at building trust and empathy with your team members by understanding how their own emotions can impact them at work. You'll be taught how to use praise and positive reinforcement to motivate your team members and how to provide constructive feedback and criticism to help them grow.
You will also learn how to be better at managing your own emotions. You’ll learn to recognise your how your own emotions impact your behaviour. You'll be are taught skills such as problem-solving, negotiation, and conflict resolution so that they can handle difficult conversations without getting overwhelmed by powerful emotions.
By developing self-awareness and self-management skills, including goal setting, problem solving, decision making and confident communication skills you'll be able to recognise your own emotions and how they impact on behaviour. Self-reflection can help you become more self-aware. Although mindfulness and meditation can help people gain greater insight into thoughts and feelings it isn't necessarily to become much more emotionally intelligent. Most people's ordinary everyday language and vocabulary is sufficient to successfully communicate whether you are happy about something, or worried about it not going well. We can teach you how to express it.
The training provides ample opportunities for you to apply your new people skills in real-life situations, so that you can handle difficult conversations without getting overwhelmed by powerful emotions.
The training is tailored to each participant's specific needs and objectives rather than generic examples.
The training offers a generous amount of ongoing support and one-to-one coaching to ensure that your new skills are applied in the real world and can be sustained long after the course is finished.
You'll be able to see yourself on camera so you can receive immediate feedback and analysis. You'll be able to see the impact you have on others, and can adjust your approach accordingly. It may be daunting at first, but many come around after a while, and find it an extremely helpful tool for seeing what other people see when they look at you.
At the end of this emotional intelligence training, you will have obtained a better understanding of emotions and their influence. You'll be able to identify how certain situations effect them emotionally and determine how best to control these emotions.
You'll learn new personal skills to help manage interpersonal relationships with colleagues, customers and team members more effectively. This course aims to develop soft management skills such as empathy, conflict resolution and stress management that can enhance professional behaviour in the workplace.
The learning experience also teaches you how to build relationships based on trust and craft strong leadership styles, enabling you to think differently about people ideas or subject matters for improved performance in business or career growth.
You will gain valuable insights into your own behaviour by having your manager complete a pre-course questionnaires so we can compare it to the post course questionnaire, and you'll have a free initial coaching session online which will enable you to make a connection between their knowledge, capability and well being on an emotional level; giving greater insight when making decisions or taking action in various circumstances.
This particular emotional intelligence training is a great way for businesses to enhance the emotional skills of their staff. It helps you better identify, understand, and control your own emotions as well as those of others. Through improved self-awareness and understanding of emotions, employees can develop higher levels of communication and interpersonal skills, allowing you to build relationships more effectively both inside and outside the workplace.
Aside from helping business professionals grow professionally, taking a course on emotional intelligence also has personal benefits. It can help you learn how to manage stress at work in ways that increase wellbeing and productivity, ultimately achieving a healthier balance between work life and other areas of life such as family time or leisure activities.
This particular emotional intelligence course offers you practical tools for different situations that involve conflict resolution or working out disagreements among team members in order to achieve high performance results. This training will help leaders become even better coaches within your teams by teaching new techniques based on determining what emotion people could be feeling in certain scenarios.
While traditional courses teach only theoretical knowledge about emotions influence on professional behaviour performance, this particular emotional Intelligence course teaches how these concepts should be applied in real-life contexts leading you towards an improved understanding across the board - whether it’s ideas held by colleagues or through developing relationships with clients - allowing talent to reach its full potential so teams are run efficiently under one leadership mind set.
This course provides a comprehensive overview into how our emotions influence our thoughts and behaviour in certain situations. Learners will gain new skills for managing their emotions under pressure which can improve performance at work or school significantly. Additionally, developing greater awareness of how we impact those around us will increase the quality of our relationships with co-workers, friends or family members. You'll benefit from this training if any of the following sound familiar to you;-
Emotional intelligence is the ability to identify and manage one’s own emotions, as well as the emotions of others. It is essential for success in life and in business due to its influence on decision making, problem solving, communication, and relationships. Emotional intelligence courses can help learners develop key skills such as self-awareness, empathy and emotional control that are important for both personal growth and career advancement. It helps you succeed in all aspects of life, from your work and relationships to your mental health. That's because it enables us to better understand how our emotions shape our thoughts, decisions and actions, as well as others around us.
Practicing emotional intelligence skills will develop your awareness needed to be able to recognise when you or someone else are feeling an emotion, and to manage these feelings constructively rather than destructively. On this EQ training course you'll learn how to communicate with them effectively, ultimately paving the way for greater success and satisfaction.
The scientific research behind emotional intelligence breaks it down into several separate components, including;-
You can develop and practice skills such as self-awareness, empathy, and self-regulation. You can also practice and develop your active listening and communication skills. This will help you become more mindful of how your emotions impact others and take responsibility for your emotions and behaviour. This is exactly what this emotional intelligence training course is all about.
In the workplace, emotional intelligence matters. Employers now recognise emotional intelligence (EI) as an essential component of the workplace. High Emotional Intelligence (EI) can be a huge benefit to professionals and organisations. By combining both cognitive and social skills, emotional intelligence can help you manage your relationships and help you meet your targets more successfully. Lots of organisations now see emotional intelligence training as as a necessity in today's competitive work climate.
By honing your EI skills you'll have a better chances of succeeding at work. People with higher levels of EI tend to be more creative, better able at thinking of outside-the-box solutions in certain situations, are smarter when it comes to decision making, have high performance, and better stress management and greater well being.
As well as performing better, higher emotional intelligence leads to building lasting relationships with customers and colleagues. Managers with higher emotional intelligence have proven to be better leaders. By effectively motivating and inspiring your team, setting clear expectations from the get-go, offering meaningful feedback that builds trust, you'll be able to create an environment of mutual respect and understanding. You'll also be more resilient when it comes to adapting to change, and tackling conflicts head-on.
Leaders with higher emotional intelligence often enjoy work more. You'll be better able to acknowledge your own successes and recognise the contributions of others. You're more likely to be able to cope with the challenges at work, and you'll develop more meaningful connections with your colleagues.
On this emotional intelligence course all this isn't just theoretical knowledge. Here on this personal development course you'll not only have a better understanding of what to say, you'll practice how to say it, and rinse and repeat until you're confident you can do it.
A practical guide
Undergoing this emotional intelligence course is more than just acquiring knowledge about sentiment; it has two other important benefits:
The lasting impacts on self development & professional progress make taking part in this kind of training highly recommended!
In his well-known book on this subject in 1996 Daniel Goleman brought Emotional Intelligence to the attention of the public and defined it as an array of skills and characteristics that drive leadership performance. On this course we help you improve your communication and leadership performance by developing your emotional intelligence. Here's why emotional intelligence matters:-
We'll train you to use the practical skills of emotional intelligence (EQ) when handling your most challenging situations. The reason why they're challenging is precisely because of the emotions they arouse. It vital that people focus on emotional education.
You can pick the best items from the list below, and you'll be able to practise applying your EQ skills to them as much as you like in safety and with expert coaching:-
Our intention as trainers is to help you develop and improve your emotional intelligence education in as relaxed and practical a way as possible. We're not trying to change you as a person, though this training will almost certainly make a difference to how you're perceived by others. Nor do we tell you how you ought to behave, though we do aim to give you a wider choice of ways of behaving than you previously thought you had.
A central part of this emotional intelligence training is the feedback you receive. All the feedback is geared to increasing your emotional intelligence. The course is a kind of safe laboratory in which you're encouraged to experiment as much as you like and collect feedback. The feedback is about your behaviour, i.e., what you say and the way you say it, and its emotional effect on people. The feedback is factual, specific and constructive - it's all about how others feel when you're communicating with them.
Yes. We take a lot of trouble to identify precisely what the need is by speaking first on a private and confidential basis, with both individuals concerned and also with their managers. Our aim is to make sure the training is totally relevant to the needs both of the organisation and the individuals. Here are three examples of common organisational needs for which emotional intelligence training is highly relevant:-
The need for senior managers to be able to give effective feedback to staff There are few things with more power to motivate others to improve their performance than genuinely constructive feedback. Unfortunately many managers are afraid to talk straight to their staff. Their approach is either too soft, in which case it fails to get through. Or it's too tough, in which case it also fails because it puts others on the defensive. What works is to be simultaneously tough on the issue and soft on the person. This calls for emotional intelligence education. It's not beyond the reach of most managers to develop these skills.
The need to improve the quality of the customer experience. This is now a highly competitive issue for many companies. Customers quickly sense whether or not they're being handled with emotional intelligence when things go wrong (although they probably call it emotional intelligence). When they are handled with emotional intelligence their experience is positive. When they're not it's negative. Training in emotional intelligence for customer liaison or technical support others can therefore be a very worthwhile investment.
The need to be more successful at the management of organisational change It's not uncommon for others to become irrationally resistant. Managers' instinct is often to try to suppress resistance, but this only makes it stronger. It requires emotional intelligence training to alter managers' approach to a more understanding and less repressive one - but the results can be dramatic.
Emotional intelligence training is a form of personal development that helps you to understand and manage your own emotions, as well as the feelings of those around you. This kind of training can help improve relationships at home and in the workplace by providing strategies for effective communication, conflict resolution and self-motivation.
Emotional intelligence training provides practical skills to identify, assess and manage emotions in yourself and others, which can positively influence decision making processes both professionally and personally through improved interpersonal understanding. It also provides techniques to increase confidence, resilience as well as overall wellbeing.
Yes! The main benefit associated with this particular program is increased empathy and increased assertiveness. Empathy is an important quality of successful leaders, teams or organisations enabling effective problem solving through collaboration between all parties involved using reflective listening techniques. Assertiveness is the ability to be firm but kind and helps other peopel take you more seriously. It leads ultimately towards improved productivity & performance on an individual level, whilst strengthening each person's connection within the whole organisation and team dynamics.
You can contact us to arrange a free initial coaching session online via Zoom, Teams, Skype or Google. Your experienced professional trainer will offer you a tailored program allowing you to explore how this course can benefit you based on your specific needs and preferences from the comfort of your own home!