Communication Skills Training for Managers and Professionals

Speak With Confidence & Sharpen Your Skills


Improve Communication

Develop your emotional intelligence to gain trust, respect, and cooperation without jeopardising relationships.

Speak Confidently

Learn to deliver constructive, honest feedback and foster an encouraging, supportive atmosphere.

Receive Support

Benefit from one-to-one coaching alongside group learning to help you develop confidence and skills.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new and effective communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate a range of real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This training course is designed to help develop your communication skills and build relationships with stakeholders, team members, and clients. You will learn how to actively listen without judgement and read non-verbal cues in order to truly understand what people are saying. You'll explore how best to respond with honest and authentic feedback when someone disagrees with you or has an opposing opinion, which is an invaluable skill for any effective leader or project manager. The emphasis of the course is on honing your empathy skills while still being assertive enough to get your point across respectfully.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional and personal life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Assertiveness, Listening Skills & Emotional Intelligence Training

What Makes This Communication Skills Training So Effective?

For more than 40 years this communication skills training course has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands on communication courses. Many have said it's one of the best online communication skills courses they ever attended. We have helped our clients develop their confidence to communicate more effectively, and succeed in both their personal and professional lives.

We're experts at helping particants focus on developing self-awareness, understanding how to read body language, developing active listening skills, and learning how to communicate effectively in different scenarios. Our training methods are interactive and provide feedback to help you practice and refine your communication skills.

Course Topics

Benefit of this Communication Skills Course


You'll learn the difference between assertiveness and aggression so that others don't misinterpret you as you practice your communication skills.


Emapthy isn't as simple as saying, "I know how you feel". You'll learn how to display empathy propperly, while being diplomatic and compassionate, so that you won't be rejected out of hand. You'll learn the difference between empathy and sympathy, and get so good at it you'll be able to show empathy at the drop of a hat.

Effective communication skills

You'll develop your active listening skills. Once you've mastered this you'll be able to tune in on other people's wavelength so they feel completely understood. This is handy when you're negotiating ideas and providing feedback, as it puts them in the right frame of mind to pay attention to what you want to say.

Conflict management

You'll get good at figuring out the underlying cause of your conflicts. You will practice empathising, and then de-escalating conflicts. Once you've managed to calm the other person down you'll know practice how to use your assertive communication skills in a gentle but firm way. You'll be tough on the issue while remaining kind to the person.

Self-awareness and self-esteem

You'll need to develop your self-awareness in order to be able to tell others what's going on inside your head. This is a skill that can be learnt. Once you get better at it, your self-esteem and self-confidence will grow.

Emotional management

You'll learn to be quicker at recognising and managing your own emotions. We'll show you how on this communication skills development training course.

Personal boundaries

You'll be able hold your boundaries, address other people's behaviour, and standing up for yourself. Lots of people need to find an elegant way to turn down unreasonable requests for extra work. This takes practice. This communication skills training course will provide you with lot of practice, between the group training sessions, and the generous amount of private and confidential one-to-one coaching.

Handling conflicts and objections

When other people's emotions are running hot, you'll be able to calm them down. This takes practice to do well. The more you practice it the more confident you'll become. This is another skill. Anyone can learn it. This particular communcation skills training course will provide you with tons of pratice so you can get really good at it.

Practical application

You won't just learn from generic exercises somebody else has put together in a video or manual. You'll have plenty of opportunities to practice and apply assertiveness skills in realistic situations, scenarios and relationships that matter to you the most to get right (and cause you the most distress when things go wrong).

One-to-one coaching

As mentioned above - Individual coaching is a big part of this communication skills training course. You'll have several months worth live online. As a matter of fact we're so confident in the effectiveness of this good communication skills training course your sessions won't end until you're completely satisfied you've got what you came for.


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Learn how to tune in to others and enable them to tune in to you

Communication Skills Courses

Good communication skills are essential in both our personal and professional lives. They enable us to effectively express ourselves, understand others and build effective relationships.

Communication Skills Training can help boost confidence and improve conversation techniques, providing the tools needed for career progression or better interpersonal connections.

With an understanding of different communication styles as well as learning how to listen, persuade and negotiate effectively, there's plenty of advantages that come with having effective verbal communication and non-verbal written communication skills.

Key Takeaways

Communication skills training enables employees to build better workplace relationships based on trustworthiness and improved productivity.

Developing interpersonal skills help foster positive working relationships between management, staff, and colleagues.

Improved communication yields clearer recall of conversations leading to informed decision making enhancing overall performance in businesses.

Tailoring our communication needs leads to greater self awareness enabling confidence when communicating with others or seeking out programs that fit individual goals like managerial positions.

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Learn to get taken more seriously

Benefits Of Our Effective Communication Skills Training Courses

Communication skills training is an important part of career development and business success. It allows you to build vital interpersonal and leadership skills, while improving their workplace communication and productivity.

The most effective way to choose the right type of communication skills training is first to identify specific needs, research different options, look for experienced trainers with a good reputation, and consider one's budget before making any decisions.

The benefits of this communication skills training include enhanced interpersonal skills, increased productivity and efficiency, as well as improved workplace communication.

Improve Your Workplace Communication

Improved workplace communication is an essential part of any successful organisation. Good communication can ensure that an organisation and team members are on the same page, tasks are completed efficiently, and goals are met.

This communication skills training provides you with the tools and knowledge to effectively communicate in both professional and personal situations. It covers topics such as active listening, empathy building, non-verbal cues, public speaking, conflict resolution, writing methods for various mediums written communication (social media/emails/reports etc.), how to handle difficult conversations & interactions with coworkers or customers, understanding personality types & communication styles when interacting with others. These key communication training components help build better workplace relationships based around trustworthiness which leads to increased productivity and efficiency within companies.

Enhanced Your Interpersonal Skills

Interpersonal skills are essential for success in both our personal and professional lives. They can be developed through training and include elements such as active listening, clear communication, non-verbal cues, negotiation, problem-solving, staying open to feedback from others, understanding body language and being able to relate on an emotional level.

Having strong interpersonal skills can vastly improve workplace communication by allowing us to show respect for colleague's opinions while also promoting constructive dialogue.

Good communication is important in business communication order to reach common goals and make decisions more effectively. It provides clarity when discussing complex projects or tasks within a team environment.

For example, employers have reported savings of up to 50% in time spent during meetings after implementing effective interaction techniques with their staff members.

Also enhanced interpersonal skills benefit businesses because they help foster positive working relationships between employees themselves but also between management and staff. This increases engagement which often leads to higher productivity levels due in part to the facilitator's ability build trust with employees. Additionally having improved social intelligence makes life much easier when dealing with difficult conversations or conflict resolution scenarios that may arise at work which if managed well result in reduced stress levels among colleagues improving job satisfaction overall.

Increased Productivity And Efficiency

Communication skills training helps to develop the vital abilities needed for efficient and effective public relations and workplace communication. From understanding how to communicate effectively, listen and respect different views, to how to write clear emails quickly and make comprehensive presentations these are just some of the invaluable communication techniques that can be learnt through a dedicated course.

Participants benefit from improved problem-solving capabilities since they learn ways of expressing their ideas in an understandable format as well as better collaboration opportunities when working together with colleagues or clients.

Communication skills enable employees to work more productively, discuss relevant topics with confidence, improve team morale by engaging in conversations positively and proactively, obtain higher job satisfaction attained through the mastering of crucial business communications, thus leading to increased productivity levels either alone or in teams (up to 25% according to research ).

Increased efficiency is also observed due useful observation tools such as visual aids while listening or providing input.

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He's now far more aware of his impact on others

Types Of Communication Skills Training

Types of communication skills training include in-person training courses, online training courses, and personal coaching.

In-person Training Courses

Our in-person communication skills training courses can be an excellent way to improve workplace communication and interpersonal skills. During these courses, learners have the benefit of working with an experienced trainer in a physical setting, interacting with other learners and receiving informative feedback on their progress.

The topics covered in these types of communications classes can vary widely, but some common subject areas include assertiveness techniques for difficult conversations, emotional intelligence development strategies and mastering public speaking.

Online Training Courses

The convenience of our online communication skills training has enabled the development of a flexible schedule, accessible, and cost-effective options for professionals across industries.

From healthcare workers to sales professionals, online communication courses provide a comprehensive range of tools, techniques and strategies to help build your confidence in communicating effectively in any professional situation.

You can choose from a variety of formats including short bitesized sessions with actionable advice, visual presentations and communications courses and workshops to learn how to present ideas more persuasively.

Most importantly you will be able to study at your own pace without needing physical office attendance. This is vital when looking into developing communication skills while working full time or trying to balance family life too.

With greater accessibility comes the ability pick up on conversations sent over emails quickly and understand body language better prior making difficult decisions in interpersonal relationships.

Personal Coaching

Our personal coaching provides an individualised approach to development in communication skills. You personal coach can work one-on-one with you, helping you identify areas of improvement and setting achievable goals.

Through personalised training sessions, coaches provide direct feedback and guidance tailored to your unique needs enabling you to focus on acquiring the most relevant skills and knowledge needed for enhancing performance in both personal and professional situations.

By identifying specific areas that need attention like language choice, body language, your tone of voice when speaking or writing emails as well as other important communication skills courses cover, such as public speaking, networking or conflict resolution they are able to target these issues more efficiently than is possible through traditional methods of training.

It also allows room for customisation based on your goals. For example for those who pursue managerial positions being able to understand various ways people make decisions or interpret information in conversation can be an invaluable asset.

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Now by involving people he takes them with him

Choosing The Right Communication Skills Training

This requires understanding your own needs and researching the different available options to identify which works best for you to save time on.

Identify Your Specific Needs

Having well-developed communication skills is vital for success in personal, professional and business situations. Before considering a communication skills training program, identifying your specific needs can help tailor the communication skills training courses to optimise its effectiveness. We'll tailor the course to your individual requirements so you can access the advice, techniques and activities that support your personal progress.

Our bespoke approach can help you to:

  1. Improve your confidence when communicating with others by focusing on developing your existing strengths rather than trying to improve weak or challenging aspects first;
  2. Enable greater self-awareness of how you come across through body language, tone and other non-verbal methods;
  3. Help you identify future goals so realistic measurements can be taken towards improvement ;
  4. Helps ensure you focus on developing your abilities as opposed to attending a general session which may not target issues you struggle with and is therefore more relevant;
  5. Provide you more practical tips on solving day-to-day problems at work or home due so you can make better decisions;
  6. Both give good quality feedback, and learn how to respond gracefully when receiving poorly articulated or aggressive feedback from others;

By taking the time upfront reviewing our current needs against those offered by an array of courses available cuts down wasted time researching unnecessary exercise packages later.

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Learn how to be soft on the person yet tough on the issue

Additional Reasons You Might Benefit From This Communication Skills Training Course

  • You work in customer services and want to improve your communication skills because you find it very difficult having to handle customers' complaints when things go wrong.
  • You're not confident enough and at your best when dealing with very senior people, so you worry about your communication skills when dealing with management.
  • You'd like to be able to speak with more personal authority even when you're not in a position to tell people what to do, so need to find an alternative way to communicate more successfully.
  • You'd like to be able to make your conversations at work more purposeful and productive, and to communicate more succinctly.
  • You often find yourself being misunderstood. You'd like to be able to reduce misunderstandings by improving your communication skills with others.
  • You're not very successful in dealing with difficult people, you get flustered, or triggered and your communication skills go out the window.
  • You'd like to be more aware of non-verbal communication and be more alert and responsive to non-verbal signals when other people are trying to communicate with you.

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Now he listens before jumping to conclusions

This course in a nutshell

As a trainer with over 20 years of experience training business managers in effective communication, I am thrilled to offer our comprehensive communication skills training course. This course is an excellent option for managers who are looking to develop your communication skills and improve your working relationships with others. We cover a range of important business communication skills topics, including communication styles, active listening, presentation techniques, body language, communication process, interpersonal skills, and communication strategies.

Our communication skills courses are designed to be flexible and fit your pace. We don't offer one-day training, because both our open courses as well as in-house training tend to go into more depth with several additional one-to-one sessions as well as the group training sessions. Our training is delivered by experienced speaker and trainers who have a proven track record in helping people improve their communication skills and build their professional development and career prospects.

Our course is based on a communication cycle that helps learners understand the key elements of effective communication. We use a range of tools, exercises, and communication techniques to help learners develop the skills they need to succeed in the modern business world. We also focus on the importance of eye contact, tone, language, and other factors that influence persuasion to help learners build better working relationships with your customers, colleagues, and other stakeholders, and to help learners take your communication skills to the next level.

We believe that our communication skills course is a valuable training method for managers who want to improve their communication skills and build better working relationships with others. Our course includes case studies and role plays, and one-to-one coaching to help you practice your communication skills in a safe and supportive environment. We also provide continuing professional development plans, but communication courses unfortunately not training course accreditation.

This communication skills training course is a comprehensive and effective option for anyone looking to improve your communication skills and build better working relationships with others. This course covers a range of important communication skills topics and provides learners with the tools, techniques, and knowledge you need to succeed in the modern business world. Whether you are looking to improve your personal communication skills or your business communication skills, this communication skills courses offer you the opportunity to achieve your career goals and build stronger working relationships with others.

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People used to be scared of him - no longer

Further Reading Relevant To Communication Skills

You might also find our pages on assertiveness, feedback skills and managing conflict relevant and helpful.


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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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