Master the Art of Connecting With Others
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you develop a clear understanding of what rapport is, and how to use it to improve your relationships and communication. You will learn emotional intelligence techniques and strategies that will help you build stronger rapport, such as active listening, empathy, and assertiveness. This training addresses common challenges faced when building rapport, such as miscommunication, misunderstanding, and preconceptions and provide you with some practical tips and strategies for overcoming them.
This course is designed to help you become more confident in delivering bad news effectively. You'll develop empathy and assertiveness skills to make giving bad news easier. This includes warning the receiver, admitting discomfort, giving the news straight, and being prepared with empathy and assertiveness.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Unlock the Power of Building Rapport
For more than 40 years this training course on how to create rapport has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands. Many have said it's one of the best rapport building training courses they ever attended. We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives.
Here's how we could help you develop range of practical skills and strategies you could use to improve your communication skills, and build stronger relationships.
Benefits of this Course
Develop strong relationships and communication with team members, clients, and colleagues.
Examples of Rapport Building
Analyze successful and failed attempts at building rapport.
Recognising & Improving Rapport
Identify jeopardised rapport and learn how to improve connections.
Rapport Building Techniques
Practice techniques like active listening, empathy, and assertiveness for reliable rapport building.
Enjoy practical, engaging presentations of rapport-building techniques and strategies.
Addressing Rapport Challenges
Learn to handle difficult people, cross-cultural relationships, and misunderstandings.
Customised training to address specific needs and challenges in relevant situations and relationships.
Practical Tips & Strategies
Gain a toolkit for daily use in overcoming workplace challenges.
One-to-One Support & Collaborative Group Learning
Receive private coaching and engage in supportive group discussions.
You'll develop better, stronger relationships and communication more easily with your team members, clients, and colleagues.
You'll be better at recognising when rapport when rapport is jeopardised, and learn how to improve the connection if you notice something's not quite right.
You'll learn a range of techniques for building rapport, including active listening, empathy, and assertiveness. You'll not just be taught theory, you'll practice until you can do it repeatedly and reliably.
Most people say they find this course extremely engaging. They often say they don't know where the time went, it was so good. Even if it was a bit exhausting.
Learn how to deal with difficult people, manage cross-cultural relationships, and overcome misunderstandings.
Training customised to address the specific needs and challenges of the participants. You won't just be practicing generic examples, you'll rehearse creating and building rapport in the situations, scenarios and relationships that matter to you the most.
You will gain a practical toolkit you can use on a daily basis in the workplace to overcome the challenges you face.
You'll receive a generous amount to of private and confidential one-to-one coaching, on top of the opportunity to discuss your challenges in a supportive group environment.
We go to great effort to help you feel comfortable sharing your thoughts and ideas, and experimenting with your new skills.
Discover how two crucial emotional intelligence skills every successful leader needs for creating or building rapport
You'll create rapport, and be more successful with people.
You'll give and get honest feedback, so that everybody learns.
You'll be able to disagree without argument and conflict, so there'll be a better atmosphere.
You'll achieve more, and avoid fights.
Are you frustrated about how long it takes to develop relationships?
Are you a manager, leader or a professional needing to win people round more convincingly?
Some people call these rapport-building skills 'soft' skills, though we think this is a misnomer because they actually make it much harder for people to resist your influence and say no to you. These 'soft' skills actually make you tougher and yet more satisfying to deal with.
People are difficult to handle when their negative emotions are aroused. If you don't know how to handle emotion you're likely to lose rapport. Trust deteriorates. Misunderstandings arise. Relationships get damaged. In this atmosphere it is very hard to achieve what you want. The key regaining rapport is emotional intelligence, which boils down to mastering two crucial emotional intelligence skills, empathy and assertiveness. Helping you master these two skills is our main objective on the Skills with People course.
To illustrate the two rapport-building skills here are two examples of a brief phone conversation. The first is without the two crucial skills. The second is with them. The comparison shows how much more honest and yet harmonious and successful these skills enable you to be in building rapport and creating affinity.
Anita is phoning Steve because she urgently needs his help. Steve is normally cooperative, but right now he is in the middle of a crisis. As you read the dialogue try to sense how successful Anita was being at building rapport:-
Anita's aware she's just failed to build rapport with Steve. She's aware that as a result of this conversation their relationship is even more distant than it was before. She's also aware of feelings beneath the surface of the conversation, but she's held back by an old mental habit, a belief she has held deep down for as long as she can remember: "My feelings are not to be trusted. I must hide them or people won't like me." As a result she keeps her distance and fails to build rapport with Steve.
But suppose she could replace that belief with this one: "I can trust my feelings because they alert me when something's wrong, and if I express them honestly others will take me seriously."
Below is the conversation again. This time she uses the rapport-building skills taught on this course. Once again, as you read the dialogue try to sense how successful she is being in building rapport:-
Poor ability to create rapport is a handicap both in life and at work. This course gives you the two crucial emotional intelligence skills you need for creating or building rapport. We help you examine what you say and the way you say it, the extent to which it builds or detracts from your rapport with others, and what changes you could make that would increase your rapport. Then we help you practise until you're confident you succeed in building rapport. The course includes a great deal of private and confidential one-to-one coaching.
Proven training that gives managers, leaders and professionals the exact steps you need to build rapport - quickly