Soft Skills Training - A Management & Leadership Course

Empowering Communication Skills


Leadership Skills

Learn to be a trusted, firm, and effective leader, managing stress during challenging situations in the workplace.
Soft Skills

Soft Skills

Improve your communication, emotional intelligence, conflict resolution, and leadership to build trust and drive results.

Positive Atmosphere

Create a supportive environment, motivate others with constructive feedback that boosts confidence.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Persuade WITHOUT arguing,
Criticise WITHOUT antagonising,
Confront difficult issues confidently,
Be tough on the issue and soft on the person.

Training Objectives

This course will be good for you if you're looking to bolster your soft skills and become more trusted and successful in your role. You'll get hands-on practice dealing with difficult people, managing conflict, developing empathy and assertiveness - all while knowing how to provide honest feedback without damaging relationships. You'll learn how to tackle tough issues whilst being considerate of others.

Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Assertiveness, Listening Skills & Emotional Intelligence Training

What Makes This Soft Skills Training So Effective?

Develop Your Soft Skills

Launched 45 years ago it's been very highly acclaimed and thousands of managers and professionals have been through our hands. For many it has transformed their relationships and performance at work, and quite a large number have told us that it has also had a beneficial effect on life outside of work. If you're interested in developing soft skills, an online soft skills training, so you can effective communication your core skills to effectively manage difficult situations and conversations, and help you create a positive work environment.

Soft skill development is a great way to supplement traditional hard skill learning, but how do you know if its working for YOU? This soft skills trainings focus on helping employees recognise how they interact with other people at work and in everyday life. By providing lots of practical examples, role-play simulations with video analysis and a generous amount of one-to-one coahcing it enables participants to foster more productive interpersonal relationships within their team while increasing confidence all around — both key ingredients for improved efficiency at work no matter what industry you're talking about!

Benefit of this Soft Skills Training Course

Here are a few reasons why this soft skills training course is so effective.


Benefit of this Soft Skills Training Course

Emotional intelligence

Learn to listen with empathy, speak assertively, and strategies for delivering honest feedback.

Training methods

Group discussions, role-playing exercises, and individual coaching in a safe and supportive environment.

Lots of practice

Apply your new skills in real-world situations tailored to your individual needs. Practice until confident.

Video Camera

Receive video analysis and immediate feedback so you can adjust your approach.


Receive lots of private and confidential one-to-one coaching in multiple follow-up sessions over several months.

Our expertise

The course is led by an experienced trainer who's been teach this course for more than 20 years.


Emotional intelligence

You'll learn two crucial communication soft skills (listening with empathy and speaking assertively). You'll learn strategies they need to deliver honest feedback without worrying whether they way you put it might upset people.

Training methods

We use several training methods include group discussions, role-playing exercises, and individual coaching. We make it very easy for you to learn and practice your new skills in a safe and supportive environment. You will also to learn from about the effect you are having on other people in your group, as well as receiving lots of feedback from your trainer, so you can quickly develop your soft skills.

Lots of practice

Instead of passively sitting and listening to lectures you'll have a chance to apply what you are learning in a real-world situations. A big part of this soft skills training course is that it is tailored to you. You'll rehearse the conversations, scenarios and relationships that matter to you the most to get right. You'll keep practicing until you're confident you know what you're doing.

Video Camera

We use a camera so you can receive immediate feedback and analysis about how you are coming across with your soft skills. You'll then be able to adjust your approach accordingly. You'll quickly come to realise how useful it can be for seeing what other people see when they look at you.


A big part of the effectiveness of this soft skills training course is the repeated practice you'll receive with the help of private and confidential one-to-one coaching sessions. You'll be supported and encouraged to put your new skills into practice. We can then discuss your results at follow-up coaching sessions as part of the course. You'll have several months worth live online. As a matter of fact we're so confident in the effectiveness of this soft skills training course your sessions won't end until you're completely satisfied you've got what you came for (at no additional charge).

Our expertise

This soft skills training course is led by a extremely experienced trainer or whom this training course has become his life's work.

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Now he listens before jumping to conclusions

How Can You Have Confidence This Soft Skills Training Is One Of The Best?

Positive Effects of Soft Skills Training

Our clients tell us that they consistently see positive changes in their employees after the training – increased collaboration, communication and problem-solving skills, plus uplifted motivation, morale and enthusiasm. On top of this, line managers are usually very satisfied with the results - so much so that many happily recommend our services to others! To make sure these effects last longterm we regularly follow up with customers post-training to understand what impact it has had on them.

Personalised Coaching and Real-World Learning

We make a big effort to create an atmosphere of trust and support that allows you to learn through real-world examples. You'll have your own personal coach, so you can receive tailored advice that builds confidence in applying skills as you're learning them.

Value of Practical Skills and Customer Satisfaction

Our clients love the courses we offer. They tell us time and again that practical skills are more valuable than theoretical knowledge. We're especially delighted to hear that our assertiveness training and empathy training always exceeds their expectations!

Free Coaching Session for Professional Development

Are you curious about how we can help you sharpen up your soft skills? Our free initial coaching session will give you a taste of the incredible benefits that these trainings can offer. Don't miss out - take this opportunity for professional development and experience firsthand what could be an awesome transformation in no time!

Core Competencies and Interpersonal Skills for Success

This particular soft skills training course has been running for more than 40 years. It is designed to equip employees with the core competencies, interpersonal and communication skills needed for success in your everyday roles. With a focus on understanding people and problem solving, it provides an opportunity to hone essential skill-sets that can be transferred between teams, functions and job roles. Dedicating an entire course solely to soft skills helps establish a culture of professionalism and colaboration within the workplace that promotes employee retention, improved efficiency and heightened productivity.

Tailored Course for Different Job Functions

From personality traits such as resilience and empathy, through to practical examples of managing difficult people this soft skills help employees better understand how they can contribute towards both individual tasks and larger company goals. The course is tailored specifically to different job functions helping participants recognise problems quickly while also improving their ability to communicate effectively with colleagues or customers when delivering solutions.

Focus on Real-Life Scenarios and Self-Awareness

This type of training focuses heavily on real life scenarios versus theoretical frameworks allowing you to develop self-awareness which then enables you to approach difficult conversations or build new relationships confidently in order for you to deliver better results for your employer.

Cost-Effective Online Training for Desired Outcomes

Cost effectiveness is an important factor too since most employers do not have large budgets nor time available for team members to be off for a long time, so the use of online courses provides alternative options while still equipping employees with desired outcomes from the course itself.

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Now by involving people he takes them with him

Is This The Right Soft Skills Training Course For You?

Yes, if any of the following sound like you;-

  • I'd like a training course that will enable you to speak my mind and stand up for what I think and want without getting a reputation for being difficult.
  • I'd like the people skills to be able to say no firmly but without causing offence.
  • I'd like the interpersonal skills to be able to give honest feedback and criticism without putting others on the defensive.
  • I'd like to develop my listening skills.
  • I'd like to improve my conflict resolution skills.
  • You'd like to know how to develop soft skills to become a really powerful communicator
  • I'd like to be able to receive criticism without being defensive.
  • I'd like to be more successful at persuading others to my point of view.
  • I'd like to be more helpful when others come to me for help.
  • I'd like to be more successful using leadership skills with people at all levels.

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He's now far more aware of his impact on others

Choosing The Right Soft Skills Training Course - For You

This soft skills course is designed to help you gain the necessary skills for success in the workplace. It equips you with communication and interpersonal abilities which can make a real difference. Whether looking at team building or problem-solving, this course is dedicated solely to the subject of soft skills development. We offer a combination of face-to-face workshops as well as online coaching, there's something available that will fit your needs and budget.

The course content is tailored to match your company goals and objectives to ensure long term success. It includes practical assignments such as navigating difficult meetings, taking part in difficult conversations and building rapport so that your team can put their new knowledge into practice right away.

This training package covers topics such as active listening with empathy, communication essentials, leadership strategies and teamwork skills which are all vital soft skills that each employee should know how to use effectively. We'll ask each participant to nominate a person they'd like to invite us to contact for a breifing about their training needs, both before and after the training has begun, so that your bosses perspective can be taken into consideration when authoring the tools you'll use on the course, and the scenarios you'll practice. This will ensure each person is equipped with the necessary tools for completing specific tasks accurately and efficiently.

When choosing a course you'll want to be reassured that it provides cost effective solutions for boosting morale across departments while heightening productivity levels - this helps avoid any potential pitfalls associated with poor decision making or lack of motivation within teams needed for successful implementations of solutions. By selecting this particular soft skills training program for your business you can be confident it will have a positive impact on both individual performance outcomes as well as organisational growth overall!

On this course you'll learn the fundamentals of soft skills and how to apply them in practical situations. These include core skills such as communication, collaboration, coaching and feedback. You'll also cultivate important interpersonal skills like empathy, assertiveness and emotional intelligence that'll help you build meaningful relationships with colleagues and customers alike.

On this soft skills training program you'll be invited to participants to engage in practical role-play situations and relationships so you'll develop hands-on experience in real life scenarios instead of just theoretical instruction.

You'll leave the course feeling more equipped to handle difficult conversations in a professional manner while staying true to your values. Overall, you can expect improved performance from employees becasue this whole course is dedicated and solely focused on developing your soft skills!

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Learn how to be soft on the person yet tough on the issue

What You'll Take Away From This Soft Skills Training

What makes this one of the best London UK management training courses & leadership development programmes?

Don't be misled by the word, 'soft" in soft skills development'

  • These soft skills can make you tougher and more honest which can be empowering.
  • On this training course you'll be able to connect better with soft skills for better teamwork, customer service, problem-solving, productivity.
  • You'll be able to use soft skills to gain people's co-operation, win their confidence, and persuade without appearing arrogant.
  • You'll take away from this soft skills training a simple but very powerful set of social skills that you'll be able to apply together in all your most challenging interactions, both in the workplace and outside work.
  • Your emotional intelligence will be enhanced. This isn't just a technical training or a theoretical education. With the help of one of the most experienced trainers in this field you'll learn the psychology techniques and soft skills behind interpersonal relationships, as well as providing you with lots of practice.
  • With the help of a trainer you can become skilled at applying the soft skills you've learned in the exact situations, scenarios and relationships you're struggling with the most. You'll rehearse practical strategies that will make you more successful, and receive lots of feedback so you can improve your results.
  • Your confidence will grow when using soft skills for handling difficult people, difficult situations, uncomfortable or awkward conversations and clashing personalities.
  • You'll be able to calm others down and use soft skills to resolve conflict if they complain or become aggressive.
  • You'll be able to stand up for yourself without starting a fight.
  • You'll be able to put your foot down without causing resentment.
  • You'll be able to take responsibility for handling delicate conversations with more sensitivity.
  • You'll be able to praise without patronising.
  • You'll be able to offer constructive criticism without making others feel attacked.
  • You'll be able to mentor supportively like some of the best leaders.
  • You'll be able to confidently handle resistance in meetings and gracefully address objections.

What are the benefits of these particular soft skills in the workplace?

This soft skills training is an extremely effective way to develop soft skills that can make a significant difference to your job success and your long term success. Because of a soft skills gap that can sometimes become apparent at work it may be necessary for you to invest in soft skills courses or soft skill training that will help you overcome difficulties. While hard skills such as data are crucial, interpersonal skills, people skills, and understanding how to manage particular personality traits are just as important, if not more so. On this training course you'll learn the importance of soft skills development and practice using your skills in real-life scenarios you in your job functions and everyday life.

Our existing course content is personality-focused, and it aims to develop the best soft skills for you. We understand the importance of job-specific soft skills, such as sales team communication, difficult conversations, and recognising problems to implement solutions that align with company goals. This course is a good way to delivering soft skills training and to help you achieve your desired results. The course uses an authoring tool making it easier to learn and apply your new skills your job in the workplace.

Teaching soft skills shows us that the transferable skills are useful in a wide variety of situations. The skills you'll learn including, effective communication, (not so much presentation skills time management skills which are beyond the scope of this course), have many applications. Soft skills such as critical thinking, writing skills, social skills, public speaking, and building rapport are important soft skills are relevant for most people. On this course you'll learn about improved efficiency, heightened productivity, employee retention, positive impact, and cost-effective solutions to pain points and recognising problems that you'll be facing every day.

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She now feels more confident in tackling people

A Practical Guide To Soft Skills

What soft skills can do for you

What are soft skills?

These are the interpersonal relationship skills that make organisations function collaboratively and cooperatively, where employees are encourage to talk to one another and to negotiate whenever there is disagreement about how best to solve problems that inevitably arise. The content of a thorough soft skills curriculum include, communication skills, problem-solving, leadership, interpersonal, team-work, conflict resolution, feedback and constructive criticism. Improving any of these can make an enormous difference to an employees moral, productivity of a workforce and employee retention.

What is the difference between soft skills and hard skills?

Hard skills refer to technical skills. For many there comes a point in their career where the drive, knowledge, skill and technical ability that made them successful in their organisations and career in the past are no longer enough to carry them much further. We frequently deal with those who have highly developed hard skills, and have become experts in their field. They are very experienced in their specialist subject. However, as they get older and become more senior their roles change as they gradually move further away from the coal-face. They take on more responsibility in their new job role for managing others, over-seeing budgets and projects and resolving conflicts between others who have competing priorities. The more senior managers become the less time and attention they are able to dedicate to the kind of technical work that got them there in the first place, and instead they have to manage other people who are doing the detailed technical work.

What matters now more than ever before is how successful you are at dealing with people, and may include their abilities to win people round when they don't see eye-to-eye. What they now need to focus on is developing their non technical soft skills, their communication skills so they can support the organisation with strong leadership. If they can learn to facilitate better quality teamwork it can lead to more efficient decision making processes and a knock on effect to productivity.

What makes this soft skills training so effective?

One of the reasons why this approach to soft skills training is so successful is because it's so memorable. It's based on a very simple idea (of course, simple doesn't necessarily mean easy). There are just two basic, essential soft skills. If the way others respond to you matters to your success at work, these two skills can make an enormous difference. Once you've mastered them there'll be few situations you can't handle successfully. On this course as well as mastering these two basic soft skills you receive a great deal of coaching in how to apply them to the situations you find most challenging. That is what makes this one of the most successful training courses on this topic.

What can make these soft skills hard to learn is that for many people they clash with deep-seated habits, often learned early in life, particularly in the area of how we handle feelings. But the good news is that these are not personality traits can't be undone. With determination and careful attention it is usually possible to break free of our deep-seated habits. That's why so much individual coaching is provided, making this one of the best value soft skills training courses you can do.

Why is emotional intelligence such a powerful soft skill?

We become irrational when our emotions are aroused. We are more successful in life and at work if we are aware of, can admit, and can talk about feelings. However, this goes against the grain because many of us have got used to suppress feelings. Because our feelings can sometime be painful we learnt to protect ourselves (and others) by denying them with phrases like, "There, there, don't cry", "Pull yourself together", "Let's be rational - let's not get emotional". We learnt that if we express a bad feeling the worse we feel, so we learnt to stop expressing it so we can feel better.

But ignoring or suppressing emotions is a mistake. Bottling up feelings makes us tense, defensive, unreasonable, close-minded, rigid and inhibited. The more we are able to can admit and express feelings and let off steam the more we are able to be relaxed, reasonable, open-minded, flexible and uninhibited. The learning here is that when we talk about feelings in a safe way it enables us to connect better with others and recover the full use of our rational faculties. Empathy and assertiveness are the skills that help us do this.

This soft skills coaching and leadership training course can teach you how to become really good at these soft skills. Here is an example. The approach illustrated can be just as effective in the workplace, with friends and family, and has the potential to transform your relationships.

Emotional intelligence is a powerful soft skill that can be used in everyday life and at work. It helps you understand youself and build meaningful relationships with others, while also improving communication skills and problem-solving abilities. This skill allows you to anticipate how other people may react, respond appropriately to their needs, manage difficult conversations effectively and build empathy.

Having good emotional intelligence also gives you the ability to stay focused on tasks when faced with obstacles or challenging situations. This makes it easier for you to remain calm under pressure, allowing you to think more logically about solutions rather than become overwhelmed by emotions. Having this kind of knowledge can help your team work better together since they are able to recognise each other's feelings and motivations faster which leads to improved efficiency across the board.

Strong emotional intelligence enables you to make fully informed decisions instead of those based purely on instinct or gut feeling, as well as develop alternative fixes should your initial efforts fail due meet company goals or desired outcomes. Having higher levels of emotional intelligence brings a level of heightened productivity which greatly impacts job functions like sales teams who rely heavily on building rapport with customers in order for success rates improve over time

Gain the skills you need to become a more effective leader

We make sure the training is relevant to you day-to-day work and address the specific challenges you face in your role. This way, they can immediately apply what they learn in the training to their work.

All our training is designed to be interactive and engaging. Whether it's through group discussions, role-playing, or one-to-one coaching you'll be completely engaged and actively participating.

Our course does not only provide information through theoretical lectures, but also develops your skills by offering opportunities for you to practice what you are learning. Either through simulations, case studies, and rehearsals that allow you to apply your newfound skills in a safe and controlled environment.

This training is based on the research and best practices in soft skills development, specifically emotional intelligence. This ensures you'll develop your skills at being able to empathise and be assertive.

The trainer is an expert in the field of soft skills development with a track record of delivering effective training programs for 20 years. This ensures that you'll receive high-quality training from someone who has the knowledge and experience to help you achieve your goals.

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People who feel understood are more receptive

What Are The Benefits Of These Particular Soft Skills In The Workplace?

An example - how soft skills training saved a manager's job

Here is an example of a problem we often see from people who come to our soft skills course. It leads them to want to be much better at showing more empathy to others at work, as well as more skill at putting their foot down without upsetting others. Does this ring any bells for you or someone you know?

The problem – how soft skills could save your career?

A capable accountant with sound ideas and lots of energy. But because he talked a great deal and didn't listen, people complained that he didn't seem to understand them, because he never showed any empathy. They had little confidence in his advice and were reluctant to take it. This made him very impatient because he knew he was usually right. He couldn't understand people's reaction. He didn't take responsibility. He put it down to their stupidity. His boss, who thought highly of him, was very concerned about his reputation and tried to make him aware that he was putting others off by not listening. Without being able to get the best of people it jeopardised the efficiency and productivity of the organisation. Without effective teamwork others wouldn't feel comfortable being creative together if they experienced him as impatient and gruff. But nothing changed, so he was offered an opportunity to have some soft skills training with us.

Diagnosis – what gets in the way of applying soft skill training?

In his own specialist field there was no-one else in the organisation who knew as much as he did or who was as likely as he was to come up with the right answers. This is what he felt he was being paid for - to provide answers that no-one else could provide. His mental self-reliance was an asset. It enabled him to contribute a great deal to the business. But unfortunately he had taken it to such an extreme it had become a dysfunctional habit, so using non technical soft skills with others never crossed his mind. He had become so preoccupied with his own thoughts that he was unable to pay attention to anyone else's, let alone show them more empathy. This meant that all he was able to do in conversations was say what he was thinking, rather than empathising or paying any attention to what the other person was saying or thinking. Consequently, his conversations were seriously out of balance - they were almost completely one-sided, with no attempt to tune in on other people's wavelength or offer them any proper attention. Soft skills training was therefore required to help him with his communication.

The obstacle – what needs to change before being able to apply soft skills at work?

He was going to find it very hard to change. There were two serious obstacles. The first of this challenges was that he was behaving as though there was only one set of thoughts in the world, his own. He had forgotten (if he ever knew it) that other people had thoughts and feelings quite different from his own. And he had forgotten (if he ever knew it) that it is possible to decide to switch the focus of one's attention from one's own thoughts to being able to empathise with someone else's. He exercised no choice in the matter, and never chose to take responsibility for showing more interest in anyone else. Whenever he had a thought he had to say it. It never occurred to him that he was free not to say it and instead to park it and try to appreciate what the other person was thinking, showing more attention to them.

The second mental obstacle was time pressure. He was very busy and felt under pressure to give the answers. He believed he had no time to waste considering the thoughts of people who knew much less about the subject under discussion than he did. Consequently, he was impatient and unwilling to slow down to anyone else's pace.

In spite of these obstacles he accepted that unless he changed his approach he could damage his career, and though he knew it would be very difficult and uncomfortable to change he was keen to try, so was very interested in learning from our soft skills training course.

The remedy - using more soft skills at work.

It's no use vaguely advising a poor listener to improve their listening skills by just listening better. What he needed was first to be shown how to do it, in other words, precisely how to phrase a listening response. Then he needed to be made to practise showing more empathy instead of his habitual telling response. He then needed to practise it again and again until his discomfort began to subside, and he began to feel at home with a more balanced conversational style. He found this difficult to begin with, but In the months that followed the training he persisted using more soft skills at work and discovered that winning back his colleagues' confidence in him did more not require a total summersault from him. He didn't have to do it all the time. It was satisfying enough for them if he listened just some of the time, showing more attention for them, some of the time. A small change in his behaviour made a very big difference to how other perceived him.

It also had a significant in his private life, as using soft skills with those around him made for a totally different atmosphere at home too. The learning of his soft skills training was a successful investment.

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People used to be scared of him - no longer

Soft Skills Training FAQs

Soft skills training is an important way for businesses to equip employees with the core skills needed to be successful in their roles. This particular soft skills course was originally designed back in 1979 to help staff communicate effectively, build relationships and improve efficiency through problem-solving and decision making. Commonly asked questions about soft skill training include how companies can deliver it, whether they should dedicate entire courses solely focused on soft skills, what type of content should feature in a course and more.

Organisations that have used this course again and again opt to purchase this online course because each time it runs it is tailored to meet specific job functions of those attending. This allows companies to ensure that all existing course content is relevant and up-to-date, focusing on valuable topics such as emotional intelligence, team work collaboration and people skills. Practical assignments outside of the classroom coupled with interviews with participant's line managers before and after the training, and a generous amount of one-to-one coaching which suppliment the group training in small groups give participants the opportunity to apply what they have learnt in real life scenarios.

The benefits of using this particular dedicated soft skills training program greatly outweigh the cost involved in authoring tools or purchasing readymade online courses. With the improved efficiency across departments due to heightened productivity resulting from better team dynamics leads not only toward achieving company goals but also encourages employee retention while improving customer experiences overall.

What are soft skills?

Soft skills are personal skills, abilities and behaviours that enable you to communicate and interact effectively with others in the workplace. Soft skills are important skills and abilities such as communication, collaboration, problem solving, critical thinking, teamwork and leadership.

These are are all transferable skills and abilities that can be developed and honed to improve overall performance in the workplace. Soft skills complement hard skills (technical knowledge related to a particular job or field) and together create a strong suite of useful capabilities for every situation.

Why is it important to have good soft skills?

Having strong soft skills helps you, your team and other employees build positive relationships with colleagues while also improving your ability to complete tasks efficiently and effectively. Good soft skills can help boost morale among team members as well as increase job satisfaction for both employers and employees.

Why is emotional intelligence such a powerful soft skill?

The emotional intelligence taught on this course is an essential part of achieving success in business today. It is the ability to understand one's own emotions and those of others which allows individuals to work through difficult situations with thoughtfulness and empathy. Emotional intelligence also helps leaders make decisions based on deeper insights into people's motivations, enabling you to better connect with your team members and develop meaningful relationships within the organisation.

How can I improve my professional communication?

As part of this soft skills training course active listening with empathy is key when engaging in professional conversations - as this allows you to identify potential areas of misunderstanding and miscommunication early on so you can take steps towards resolving any issues quickly and productively.

The other companion skill on this soft skills training course speaking with assertiveness, although you could also call this "self-empathy". This will help you transmit what's going on in your head more firmly, without becoming difficult or aggressive. On this course you'll learn how to tune into the unspoken emotions throughout conversations or presentations, as this helps you focus on what's being said, what's not being said, but is clearly motivating the other person, and helps to create rapport between you.

What are some tips for effective teamwork?

On this course you'll learn how to tune into the unspoken emotions throughout conversations or presentations, as this helps you focus on what's being said, what's not being said, but is clearly motivating the other person, and helps to create rapport between you. Communicating regularly with your team during projects can promote valuable feedback loops amongst teammates which will allow them glean insights & ideas quicker than if everyone was working separately or autonomously on tasks assigned individually. On this course you'll learn how to deliver honest feedback that inspires and motivates, without running the risk of demoralising or demotivating others.

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Persuade WITHOUT arguing,
Criticise WITHOUT antagonising,
Confront difficult issues confidently,
Be tough on the issue and soft on the person.

Training Objectives

This course will be good for you if you're looking to bolster your soft skills and become more trusted and successful in your role. You'll get hands-on practice dealing with difficult people, managing conflict, developing empathy and assertiveness - all while knowing how to provide honest feedback without damaging relationships. You'll learn how to tackle tough issues whilst being considerate of others.


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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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