Conflict Resolution for Leaders
Navigate Conflicts with Confidence
Boost Your Confidence
Overcome nerves in difficult discussions and handle others' reactions with grace, while maintaining dignity.
Develop Your Assertiveness
Learn how to stand up for yourself without triggering arguments or compromising your integrity.
Enhance Your Teamwork
Develop your skills so you can address and resolve team issues, and foster more collaboration and harmony.Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
Why Choose This Training?
More Than Just A Course Of Lectures
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What Makes This Training Stand Out?
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Testimonials
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
Clients We Have Worked With
Well-known companies who have used this course again and again, over many years
Course Summary
Training Objectives
This course is designed to help you develop your ability to resolve conflicts, reduce arguments, lower stress levels, to respond constructively when faced with resistance, and stand up for yourself assertively. This training not only covers the theory, but also provides the practical skills and the confidence you'll need to handle conflicts in a professional manner. You'll enjoy creating a more harmonious work environment, with less friction, tension and stress.
Develop Your Emotional Intelligence
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
Transferable Skills
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
Develop Skills
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
Repeated Practice and Feedback
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
Video Analysis
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
Sustained Change
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
Course Dates and Price
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
Free Initial Session
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
What makes this conflict resolution training so effective?
Conflict Management Training: An Investment in Success
For more than 40 years this conflict resolution training course has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands. Many have said it's one of the best conflict managemnt training courses they ever attended. We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives.
Conflict is a common occurrence in life, especially at work when people frequently clash over competing priorities, but it doesn't have to result in negative consequences. With this Conflict Management Training, you and your team can learn effective ways to handle conflicts, leading to reduced tension, fewer arguments, strengthened relationships, and increased productivity.
Investing in this Conflict Management Training is a wise decision for your team as it provides everyone with the necessary skills to handle the inevitable disagreements constructively. Let us help you achieve success.
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Course Feature |
Benefit For You |
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Develop your EQ |
Developing emotional intelligence skills can greatly enhance your ability to effectively resolve conflicts. By improving your ability to understand and manage emotions, both your own and others, you'll transform your interactions with others and find more harmonious solutions to conflicts. |
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Recognising and Regulating Emotions |
Your ability to recognise and regulate your own emotions and understand and navigate the emotions of others is essential for effective conflict resolution. By being attuned to the emotional state of those involved in a conflict, you'll better understand their perspectives and find mutually agreeable solutions. |
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Self-Awareness |
You'll developing a deeper level of self-awareness and confidence by being more attuned to the impact of your emotions on your own behaviour is crucial for successful conflict resolution. Knowing how your emotions affect your actions can help you make better choices and handle conflicts in a successful way, leading to better results. |
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Active Listening |
Improving your listening skills by practicing paraphrasing, summarising, and displaying empathy can greatly enhance your ability to effectively resolve conflicts. Getting better at listening by using empathy and understanding others' views can help solve and deal with conflicts and create better relationships. |
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Assertiveness |
Being able to express yourself clearly and honestly, without worrying about causing tension, can help resolve conflicts and lead to better results. |
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Video Camera Feedback |
A video camera can help you improve your conflict resolution skills by showing you how others see and hear you, allowing you to make changes and do better. |
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Your Expert Coach |
Getting trained by an expert coach in a safe and supportive environment can help you handle conflicts better. This training has become our life's work. |
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Cultural Issues |
Learning about cultural differences can help you effectively integrate into a western business environment and avoid conflicts. If you need help understanding cultural norms and expectations it can prevent conflict and misunderstandings and promote positive relationships, making it easier to resolve conflicts and successfully integrate into western business environments (this may not be relevant for everyone). |
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One-to-One Coaching |
Receiving personalised guidance and support through one-on-one coaching sessions and enhance your ability to effectively resolve conflicts. |
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Guaranteed Satisfaction |
We're so confident in the effectiveness of our training that we guarantee you won't stop the coaching until you're completely satisfied you're learnt how to effectively handle conflicts, at no additional charge. |
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Free Initial Coaching Session |
Take advantage of a free initial coaching session to determine if this conflict resolution training course is a good fit for their needs. |
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Stronger Team Building |
If several of you at work wish to receive this training together, you'll find it a fun team building experience. By learning how to effectively communicate and resolve conflicts, you'll improve your interactions with one another and prevent misunderstandings, leading to a more harmonious team atmosphere. |
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Increased Cost-Effectiveness |
Undergoing this conflict resolution training as a group can be a more cost-effective option. By pooling your resources and receiving training together, you'll benefit from economies of scale and lower per-person costs. |
Is this the right conflict resolution training course for you?
Yes, if any of the following sound like you;-
Unresolved conflict gets in the way of you achieving our goals.
You seem to have a lot of arguments.
You'd like to improve your relationships at work and make them more harmonious and cooperative. But you hold back because you don't know how to go about it and I don't want to make matters worse.
Your job is to make things happen. When people resist you feel that if you don't push hard nothing will happen, but sometimes this creates conflict even though that's not your intention.
You're in a position to help resolve conflicts between individuals or departments, but you're not confident you know a professional way to go about it.
What you'll take away from this conflict resolution training course for managers
You'll have the understanding, skills and confidence to resolve conflict, manage difficulties and improve relationships at work.
You'll be able to discuss difficult issues and promote an atmosphere of mutual respect and understanding.
In disputes you'll be able to reach win-win agreements.
You'll be able to save money, increase productivity and reduce staff turnover.
You'll be able to encourage better team-work, preventing disgruntled staff becoming angry.
You'll be able to look after the public perception of your team, department, business or organisation.
A practical guide - How emotional intelligence can make you more successful at conflict resolution?
How to be more successful at conflict resolution - a London UK management training course and Leadership development programme called Skills with People?
The role of emotional intelligence in conflict resolution
People become irrational when their emotions are aroused. We are more successful in life and at work if we are aware of, can admit, and can talk about feelings. However, this goes against the grain because many of us have got used to suppress feelings. Because our feelings can sometime be painful we learnt to protect ourselves (and others) by denying them with phrases like, "There, there, don't cry", "Pull yourself together", "Let's be rational - let's not get emotional". We learnt that if we express a bad feeling the worse we feel, so we learnt to stop expressing it so we can feel better.
But ignoring or suppressing emotions is a mistake. Bottling up feelings makes us tense, defensive, unreasonable, close-minded, rigid, inhibited and this often leads to conflict and anger. The more we are able to can admit and express feelings and let off steam the more we are able to be relaxed, reasonable, open-minded, flexible, uninhibited which can lead to a greater willingness to cooperate and look for more peacefull solutions. When we learn to talk about feelings in a safe way it enables us to connect better with others and recover the full use of our rational faculties. Empathy and assertiveness are the skills that help us do this.
This conflict resolution management coaching and leadership training course can teach you how to become really good at these managing and resolving conflict situations. Here is an example. The approach you'll learn on this course can be just as effective in the workplace, with friends and family. Conflict resolution is not easy. It helps if you have a clear understanding of the difficulties and pitfalls. Here's a way of thinking about it.
What goes wrong when there's conflict in a relationship at work?
When we sense that a relationship at work is not going well and we want to try to resolve the conflict, how can we tell where to begin? A practical way of approaching this is to think about the three separate but linked dimensions that are always present in the different stages of a relationship, and do a quick health check on each:-
- One is the dimension of thinking. How rational and creative is it? In other words, how effectively are we thinking about and tackling the goals and problems we face together?
- Another is the emotional dimension, the way we feel. How much do we trust one-another, respect one-another and enjoy working together?
- The third is the dimension of connecting – in other words, how successfully are we communicating, how well do we understand one-another?
The links between the three dimensions are very strong – a change in any one of them immediately affects the other two. This idea is central to what you'll learn on this conflict resolution training course.
Spotting what aspect of the relationship needs our attention when our aim is conflict resolution
We're suggesting that it's of practical value to assess our satisfaction with each of the three dimensions separately (we can assess our level of satisfaction on a 0-10 scale):-
- THINKING – how rational and creative are our decisions and problem-solving (0-10)?
- FEELINGS – how much trust and willingness to cooperate do we have (0-10)?
- CONNECTION – how well do we listen to and understand each other (0-10)?
Because they're so intimately connected it's very unlikely our assessment on the three scales will be far apart. For example, if we're very dissatisfied with the quality of thinking and the quality of the connection, it is unlikely that we'll be feeling very good about the relationship as a whole. If we're satisfied with the way we think together and with the way we connect, our feeling about the relationship is likely to be good, too.
What happens under pressure when a relationship deteriorates and conflict develops?
A downward spiral all too easily develops when the relationship comes under pressure in a conflict. Deterioration in any one of the three dimensions immediately drags the other two down, too. Here's how bad it gets at the bottom of the downward spiral, as you probably know from your own experience:-
- Thinking Our thinking is confused and defensive. We forget the goals we have in common. We get stuck in entrenched, embattled positions. Our minds play irrational tricks on us. Our perception of our ‘opponents' is distorted. We see them as enemies attacking us, and we endow them with an enemy's worst characteristics. The gulf between us seems to widen to the point where it becomes unbridgeable. It's not possible in this frame of mind to come together for rational thinking and problem solving. Conflict resolution is impossible when people are in this state of mind.
- Feelings We have a mixture of emotions: fear, vulnerability, anger, resentment, hatred and contempt. We may also feel misunderstood, attacked, judged and guilty. The brain is flooded with chemicals putting us in a state of high alert. In this state it's no use being told to ‘calm down'; we can't – not just like that. Again, this emotional state makes conflict resolution impossible.
- Connecting We can't listen with empathy to one-another, and the way we speak to one-another becomes openly or secretly hostile. We misunderstand and are misunderstood by one-another. We'd rather have nothing to do with one-another because it's so stressful. Again, this kind of connection breakdown makes conflict resolution impossible.
Practical implication - how to reverse the vicious spiral and improve the atmosphere so that conflict resolution becomes possible
The main practical implication is that reversing the spiral has to be done step by step. It's no use expecting people to be able to think and work and deal successfully together while they are still feeling bad and are failing to connect with one-another. They can't focus. Premature peace negotiations are usually doomed to failure.
Work has to be done first on the quality of the connection and the emotional atmosphere. When and only when people feel better understood by each other, safer with each other, more respected and appreciated by each other, and can let off steam and calm down, can they come together for rational thinking and problem-solving.
The skills you need for conflict resolution and improving relationships?
There are two skills that are crucial for conflict resolution, and which make it possible to reverse the spiral and heal a fractured relationship. These are the two core skills this course will help you master. They are:-
- Listening with empathy
- Speaking assertively.
When used in combination these two skills are very powerful and effective at creating an atmosphere of mutual respect, understanding and trust. It's very difficult to improve relationships without them. The underlying reason why they make this possible is that they give us a safe way of communicating about feelings. This enables us to connect better with one-another. This in turn enables us to think more rationally and work more successfully together.
The benefit of a bifocal vision in managing conflict
There is a psychological technique that invites people to see others with wide vision called bifocal vision. Bifocal vision invites us to see others not just they present themselves i.e. angry, rude or impatient, but also as a whole person capable of a much richer range of emotions. While engaging conflict resolution it is more productive to assume that although the other person may want to complain and display their irritation right now, at other times they may also be calm, considerate, gentle and kind. This ability to hold bifocal vision involves a willingness to see beyond the difficult behaviour. If we are able to understand that there is likely to a legitimate reason they feel unsatisfied, unhappy or angry, and are able to make the subtle distinction in our own minds between a person and their behaviour, it makes it easier for us to just dismiss them as a problem person, but instead see them as a person in distress because they are unhappy about something.
Practical guidelines - steps you can take in conflict resolution
The two basic skills, listening with empathy and speaking assertively, are crucial ingredients in this approach to conflict resolution. As well as following these steps when trying to resolve a conflict of your own, they can also be followed when you're helping others resolve theirconflicts.
Do resist the temptation to rush in and knock people's heads together. No conflict can be resolved until people are ready. The steps below, by creating an atmosphere of mutual understanding and respect, will help them be ready. Without this atmosphere it's unlikely the conflict can be resolved:-
- Look for common ground - something that matters to you both that you can agree on, e.g., a goal or value you share - and agree to accept no solution unless you're BOTH satisfied your needs are being taken seriously.
- Listen with empathy, "What outcome or solution do YOU want? Right now my sole aim isn't to agree or disagree with you but to satisfy you I fully understand and respect where you're coming from."
- Speak assertively, "Now it's YOUR turn to listen to ME. I'm not asking you to agree with me ... just to satisfy me you understand what I want and why."
- Finally look for agreement using a quid-pro-quo approach:- "Now we understand and respect one-another, let's see if we can find a way to resolve the conflict.""I'm prepared to concede this if you're prepared to concede that.""Let's each take care neither of us feels we're being taken advantage of."
- If argument breaks out again be patient, go right back to the beginning, and try again.
For more information on this website relevant to conflict resolution you might also find our pages on emotional intelligence and building rapport relevant and helpful.
How to resolve conflict and disagreement,
How to calm people down when they are aggressive or complaining,
How to create an atmosphere of mutual respect and understanding.
Conflict resolution is an essential skill set to develop as it can help resolve disputes, reduce tensions and improve relationships. Conflict resolution training courses also provides strategies for managing conflict for various different groups including healthcare professionals, customer service personnel, school staff, and others.
This type of professional development focuses on providing the assessment tools needed to identify the source of conflicts so that all involved parties can come to a mutually agreeable solution.
Through this online training however, individuals will gain insight into communication models and practical tips that they can use in any situation. With online conflict resolution trainings easily available at our own pace with instant access we are able to further prevent conflicts amongst two or more people in the workplace or even within organizations.
Understanding Conflict Resolution Training
Learning about conflict resolution can help managers and employees better navigate complex workplace issues, manage conflict and resolve disagreements peacefully.
Definition And Importance Of Conflict Resolution Training
Conflict resolution training is a way to help you increase your skills in resolving disputes peaceably, as an alternative to the more confrontational method of litigation.
It is important for you if you find yourself in situations that require negotiation and collaboration in order to reach an agreeable outcome. The aim of this conflict resolution training course is to equip you with techniques for recognising, understanding and effectively managing conflicts so that disagreements can be resolved without escalation or negative consequences.
Learning the essential communication tools enables you to better understand the other person's perspectives while facilitating more productive conversations which result in satisfactory agreements.
Conflict resolution has been demonstrated to improve open and adequate communication between colleagues, promote interpersonal growth, build trust among staff members, strengthen teamwork and resolve differences quickly without any disruptions or emotional harm being done.
Benefits Of This Conflict Resolution Training
This conflict resolution training helps you to identify, understand, and manage conflict and escalating conflict situations effectively. It promotes proactive rather than reactive problem-solving techniques, allowing you to achieve more satisfactory resolution outcomes. This conflict resolution training can help build your self-awareness and encourages an understanding of the different types of people and their reactions to conflicts. The benefits of this training are many;
- It helps improve communication skills,
- encourages empathy for others,
- boosts productivity and morale,
- minimises the use of power or threats in addressing issues,
- increases cooperation among team members,
- reduces organisational stress levels,
- prevents workplace disputes from turning into formal legal progressions.
In a professional environment like the workplace, this conflict resolution training can provide you with the skills needed to manage interpersonal conflicts efficiently and promote collaboration. It enables you to recognise potential problems related to communication or different work styles at an early stage by using negotiation skills and finding innovative solutions for resolving them.
Similarly to law, healthcare professionals can benefit greatly from inculcating effective conflict management techniques as there may often be a need to deal with difficult patients in potentially volatile situations. With the right kind of training they are able to walk away from a disagreement having been heard while also nurturing positive relationships with others.
For customer service staff who are on the front lines dealing with customer's inquiries and complaints all day long, equipping them with leadership skills related to resolving conflicts is essential as this role becomes increasingly crucial in ensuring customer satisfaction.
Conflict resolution training for schools and educational institutions can also help support faculty members responsible for managing student discipline cases or internal disputes that arise between different stakeholders (e.g., parents). This course allow anyone involved in these cases to find and offer creative solutions that keep behavior issues under control while promoting a culture of respect among students as well as creating collaborative environments for learners that enrich teaching staff's practice while inspiring their positive contributions in school communities.
Deliver options for this Conflict Resolution Training Course
This conflict resolution training course is designed to help both individuals and teams develop in-depth knowledge of conflict management and resolution. There are a range of course delivery options available, both online and offline, ranging from basic introductory programmes to advanced.
When considering which format is most appropriate for this conflict resolution training course to go for, it is important to consider the participant's existing level of knowledge and any specific training needs. Some factors that may influence the decision of which type of course to choose include the size and nature of the team or organisation, level of availability and cost.
The Online Conflict Resolution Training Course Option (a combination of e-learning one-to-one coaching and small group training):
- This is easier to fit into busy schedules
- Availble as quick refresher programmes
- Involves self-paced learning with the aid of a specialist coach
- Facilitates meaningful discussion between participants
- Role play and other real life scenarios included for better understanding
- No travel or hotel expenses
Offline Conflict Resolution Training Courses (a combination of one-to-one coaching online and face-to-face small group training):
- Includes a sylabus which involve personalised instruction
- Allowing for individual attention from an experts in this field
- Convenient for small teams and group (of up to 6)
- Facilitates meaningful discussion between participants
- Role play and other real life scenarios included for better understanding
Techniques And Strategies Taught As Part Of Conflict Resolution
Learning effective conflict resolution strategies can help people manage disagreements, resolve conflict, and build collaborative relationships.
Active Listening And Effective Communication
Active listening and effective communication are two essential skills for conflict resolution training courses. Understanding how to employ active listening techniques and the importance of good communication is an integral part of this course.
By being able to accurately listen to someone else's point of view without interrupting them and really taking the time to understand everything they want to say, you can develop a greater shared understanding while developing trust.
This is something especially important when discussing inherently emotional issues like those arising from workplace conflicts or disagreements between parents/guardians and students at school environments.
Not only can this benefit the parties involved but it also builds up respect towards each other which will help avoid future disputes altogether.
Apart from actively listening, learning how to communicate properly is another skill often used in such courses: by using restraint when responding; limiting criticisms during verbal exchanges; understanding nonverbal cues such as facial expressions and body language; expressing your emotions safely through controlled dialogue instead of passive-aggression all these approaches will take one further ahead on resolving disputes successfully.
Empathy And Understanding
Empathy and understanding are fundamental components in achieving an effective resolution to conflict. They involve looking at the issue from the other person's perspective and attempting to understand their feelings, needs, and opinions without judgement.
The benefits of empathy during dispute resolution go beyond just better communication. It allows people to engage cooperatively in problem solving rather than engaging in destructive arguing or hot tempers which could damage relationships further. There are plenty of examples where fostering greater amounts of understanding towards opposing sides helped resolve deep-rooted divisions.
This course provides practical tips that can be used in various settings. It offers useful insights on how you can employ principles such as active listening, cooperation and consideration into responding positively within a conflict situation. Investing time into developing greater empathy is essential part of successful long-term conflict resolution strategy both the personal life level organizational level.
Problem-solving Techniques
Problem-solving techniques are one of the key strategies used in this conflict resolution training. They provide you with tools and skills to successfully identify and manage potential conflicts, before they escalate into serious disputes. Learning these techniques will allow you to avoid further disagreement by creating a common understanding through effective communication, identifying shared interests that all parties can benefit from, and creating pathways forward instead of clinging onto negative narrative habits.
Problem-solving techniques include;-
- active listening, whereby you restate what has been expressed in order to show that their concerns have been heard;
- using empathy to understand the struggles of another person or group;
- expressing ideas clearly in order to bring out suitable solutions;
- problem breaking down which entails categorising components of a particular issue as well as finding underlying causes rather than superficial ones;
- negotiating tactics such as compromise where two sides are willing to give slightly in mutual interest delivering wins for everyone at stake;
- mediation when needed by an external mediator who creates a platform for people or groups involved pointing out strengths towards constructive efforts on issues concerning them mutually so conversations thrive;
- de-escalatory approaches often involving delayed responses since this is fundamental prior responding impulsively calming oneself has tangible benefits including more clearheadedness and better judgement thereafter
These various methods help build relationships between conflicting stakeholders. They are based on respect and trust while fostering collaborations leading towards improved productivity.
Negotiation And Compromise
Negotiation and compromise are essential elements of a successful conflict resolution process. Negotiating involves finding a way for parties to settle differences and reach agreement, without direct hostility or dispute.
Effective negotiation requires skillful communication and an empathetic approach in order to ensure that everyone's perspectives are heard and understood. Active listening is key listening with understanding to both sides of the disagreement, instead of immediately jumping into proposing solutions or defending one side over another.
Compromise means finding some middle ground between two differing positions, so as not to anger or offend either side, while still reaching a satisfactory conclusion. We often see examples of successful negotiation and compromise in crisis situations. It often comes down to skilled negotiators creating an atmosphere where empathy from all sides amounts in them being able to come up with creative solutions that work for everyone involved.
Mediation And Arbitration
Both mediation and arbitration are types of conflict resolution techniques that involve a third-party individual or organisation who helps parties communicate and resolve the dispute.
The key difference between them lies in the outcome; while arbitrators make a binding decision, mediators assist involved parties to come to an agreement on their own terms.
Mediation also typically allows each participant more freedom to discuss issues and voice their opinions before an agreement is made compared to arbitration.
Mediation can be employed for many different kinds of conflicts, including personal disputes like divorce or custody battles, as well as commercial issues such as business partner disagreements or contractual matters.
It is most suitable when everyone involved is willing to negotiate in good faith to reach compromises satisfactory for all stakeholders unanimously given the voluntary nature of its process.
Arbitration can be used for any situation where compromise might not be possible; this approach requires a more detached judgement since decisions must often depend on relevant laws which may not necessarily take into consideration all perspectives at hand.
Both mediation and arbitration present useful options when attempting to resolve conflicts efficiently and fairly while protecting investor's interests without the risk of resorting to costly court proceedings - whether it comes down deciding how family assets should be divided equitably after marriage separation (in the case of divorce) or agree on warranted repercussions stemming from culpable breaches by one party regarding pre-defined contract clauses (for corporate matters).
De-escalation And Calming Techniques
On this conflict resolution training key tools are taught to help reduce the intensity of a conflict, and potentially diffuse violent or aggressive behaviour if they arise. They can be invaluable when confronted with challenging situations that may escalate quickly. De-escalation techniques emphasise stress management, active listening, empathy and communication skills. When using calming techniques it is important to remain aware of non-verbal signs such as facial expressions, gestures and body language as these cues can sometimes have more influence than words alone.
In order to de-escalate a situation effectively it helps to consider the motivations of both parties involved. Through understanding how emotions can fuel a situation by demonstrating respect for one another's feelings this can bring about calm discussions instead of arguments resulting in strong disagreements which eventually could lead to physical contact.
Conflict Resolution Training In Different Environments
Conflict resolution training is relevevant to a variety of environments - from the workplace and customer service, to law, to healthcare, health care professionals and educational institutions.
Learning these strategies can help equip employees with the necessary tools for conflict management in any setting.
Conflict Resolution Training For The Workplace
This conflict resolution training is very helpful in the workplace, as it can help reduce tensions between employees and colleagues and encourage better communication. This type of training emphasises the use of non-aggressive tactics to resolve conflicts, helping you and your team cultivate a healthier work environment.
Through this program, you learn how to practice active listening in order to gain a greater understanding of each other's perspectives, diffuse tension through de escalation techniques, and ultimately work together towards settlement or compromise.
This training also gives you valuable problem-solving skills which can be used by teams or departments when faced with challenging situations.
Conflict Resolution Training For Healthcare Professionals
Healthcare professionals must handle conflicts between patients, families and doctors every day. To effectively resolve these conflicts, they need specific skills in communication, conflict management and resolution.
This conflict resolution training provides healthcare and health care professionals with the necessary skills to manage conflict and the stressful situations that arise from working in a healthcare environment.
We teach essential techniques to identify common causes of conflict, how to recognise early signs of escalating tensions and interpret others' behavior so as to prevent potential flare-ups before they begin.
The most popular approaches for resolving conflicts in healthcare are mediation and negotiation. These are two powerful tools for resolving conflict and improving outcomes for both parties involved by finding collaborative solutions that benefit everyone involved without resorting to legal proceedings.
By mastering the methods taught on this conflict resolution training course which is tailored toward your needs, you can gain greater confidence when it comes time to actually sit down at the negotiating table.
Conflict Resolution Training For Customer Service
Customer service agents need to develop a range of skills to effectively handle challenging customer interactions. Conflict resolution training is one such tool that can help equip them with the necessary tools and techniques for dealing with angry and upset customers.
This type of training provides an understanding of how to de-escalate difficult conversations, practice empathy, and use problem-solving or negotiation skills in order to reach mutually beneficial outcomes from conflicts with customers.
Conflict resolution training involves teaching customer service agents communication models and practical tips for resolving conflict situations based on active listening and effective communication.
For example, this could include developing emotional awareness in order to respond more appropriately, as well as training in calming other peope down so that both parties come towards agreement more easily.
We also teach verbal de-escalation techniques as part of the course in order to reduce tensions between employees and customers during heated exchanges while still being mindful to maintain professionalism at all times.
Being able to recognise common causes of conflict ahead of time can help stop disagreements escalating into more serious disputes, something which can be achieved via role playing exercises, further emphasised through feedback.
Conflict Resolution Training For Schools And Educational Institutions
Conflict is inevitable, and schools are no exception. Conflict resolution training can help teachers and school administrators equip students with the skills to develop positive relationships with those around them by improving understanding of differences in opinion and beliefs, developing open communication styles, providing problem-solving techniques that take into account all perspectives of a disagreement, and teaching empathy.
The result? Students become more engaged in their studies due to better classroom dynamics bullying rates go down while academic performance goes up.
Case studies show successful results when implementing tailored conflict resolution courses for groups of adults or young people alike. For example, one study found that implementing conflict resolution and emotional intelligence education programmes was associated with fewer reported cases of bullying by students among themselves as well as between staff members and students.
Another case reveals that the social climate at a school improved significantly following an eight week dispute resolution course which taught strategies such as active listening skills and deeper understanding of other points-of-view. It resulted in improved concentration from both pupils and teachers across various classes. It helped people engage more effectively on conflicts based on issues rather than personalities or biased opinions.
Advantages Of Our Online Conflict Resolution Training
The advantage of doing our training with an online coach include convenience and flexibility, cost-effectiveness, and providing easy access to quality course content.
Convenience And Flexibility
Our online conflict resolution training offers significant convenience and flexibility for those who need or want it. With our online training, you can access speak with your coach course at a mutually convenient time and work are your own pace.
Our online coaching program provide a convenient solution to conflicts with work or other activities. It's versatility means it comes down to timings so that everyone involved can manage daily responsibilities while attending sessions without having the worry about taking time off from work.
Cost-effectiveness
Our conflict resolution training can be an incredibly cost-effective solution for resolving conflicts in the workplace, healthcare and other settings. By learning effective techniques for handling disagreements before they escalate into full-blown disputes, organisations can save money that would otherwise be spent on costly litigation or employee downtime due to unresolved conflicts.
Successful management of conflicts can also result in increased productivity from happier employees and improved customer relationships due to better customer service.
Consequently, investing in this conflict resolution training for key personnel can significantly reduce long term costs associated with managing disputes.
Best Practices Used On This Conflict Resolution Training
We ensure to customise the training to your organisation and specific needs, incorporating real-life scenarios and role-playing exercises, providing ongoing support and reinforcement, and measuring the effectiveness and completion of the training.
Customising The Training To Your Specific Needs
Customising conflict resolution training to meet your specific needs is an important part of what we do. It ensures you have the necessary tools and skills for effective communication, negotiation, mediation, de-escalation and calming techniques.
A one-size-fits-all approach to resolving conflicts can be inflexible in addressing different circumstances or unique ways of communicating and may lead to unnecessary misunderstandings or further escalations which could have been avoided with careful customization.
Particularly in a work setting where teams are diverse in background, experiences or culture, customising our conflict resolution training course will help build understanding between team members by teaching different approaches that are more attuned to various perspectives.
Incorporating Real-life Scenarios And Role-playing Exercises
Another important element of our conflict resolution training is helping participants to develop strong, practical skills to dealing with difficult situations. By simulating and acting out real-life scenarios with different negotiation strategies, you can become aware of your own emotions when faced with a dispute.
You will also learn how to proactively manage the conflict through persuasive communication techniques, dynamic problem solving approaches, and effective decision making skills.
Role playing enable more meaningful learning by allowing for hands-on application and understanding of abstract concepts like empathy, communication styles, anger management techniques etc. Through these exercises, participants are provided an opportunity to use theories learned in the classroom in practice building greater trust and leading to better outcomes during negotiations or disputes over complex matters.
Real life scenarios also let you discover your own capacity for managing conflicts as you navigate tricky conversations from a safe space facilitated by role play giving you more confidence to approach future difficult discussions successfully.
Providing Ongoing Support And Reinforcement
Another bit part of our conflict resolution training is how you take your newly acquired knowledge and turn it into embedded habits. Ongoing support helps further develop new skills, enabling advantage to be gained and ensuring you maintain a sense of progress with your learning and development.
To suppor you we offer a generous amount of coaching sessions, where you are given personal guidance in the form of follow-up training sessions which aim to keep the topics relevant while reviewing previous material.
Measuring The Effectiveness Of The Training
It is important to measure the effectiveness of conflict resolution training, as organisations strive to determine whether their organisations current program is working and if changes need to occur or be made.
Different metrics can be used to evaluate the success of such programs, including pre- and post-training assessments, manager interviews and surveys.
Pre- and post-training assessments measure individual levels of understanding on topics related to managing conflicts before they enrolled in the training program as well as after completing it.
We typically ask participants to nominate a trusted manager who can provide feedback about their training needs, pre- and post-training. This feedback is often reffered to throughout the training, and used as a guide to measure the effectiveness of the training at the end.
Conflict Resolution FAQs
1. What is conflict resolution training?
Conflict resolution training is a type of professional development which teaches individuals how to identify, understand and resolve conflicts in an efficient manner using various strategies and communication techniques such as active listening and reflective speaking. It is often used by organizations looking to improve team dynamics or strengthen relationships with clients.
2. Who should attend this conflict resolution training?
This conflict resolution training can be beneficial for both anyone dealing with disputes within the workplace, along with teams that need assistance managing differences between members effectively and efficiently to reach outcomes favorable for all involved parties.
3. How is this type of professional development beneficial?
From decreasing stress levels among coworkers while improving morale across departments, applying these skills helps foster positive working environments beneficial to everyone who becomes exposed throughout their day-to-day operations leading into future functions they may pursue while assigned at the company enhanced through understanding & investing into these principles.