An Assertiveness Training Course for Introverts

Embracing Your Quiet Strength


Generous Support

Receive personalised coaching and continuous feedback, focusing on changing behaviours.
Practical Skills

Practical Skills

Hands-on skill development in communication, with practical exercises, feedback, and video analysis.

Emotional Intelligence

Learn emotional intelligence techniques for managing difficult conversations and building relationships.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to help you develop your assertive communication skills to ensure their needs and boundaries are respected. You'll learn to leverage your strengths such as listening skills, empathy, and introspection to achieve personal and professional success. You'll building confidence, practicing self-compassion, and setting healthy boundaries are important for introverts to maintain emotional well-being and achieve success in personal relationships, workplace interactions, and social situations.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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He's now far more aware of his impact on others

Learning Objectives

  • Assertiveness is essential for introverts to ensure their needs and boundaries are respected in various areas of life.
  • Introversion is a personality trait characterised by a preference for solitude and introspection, and it differs from shyness, which is a social anxiety.
  • Introverts have unique strengths such as exceptional listening skills, deep empathy, and introspection that can be leveraged for personal and professional success.
  • Developing assertive communication skills involves active listening, empathy, clear verbal and non-verbal communication, and overcoming the fear of confrontation.
  • Introverts can benefit from setting healthy boundaries in personal and professional settings, as well as leveraging their quiet strengths for effective assertive communication.
  • Building confidence, practicing self-compassion, and developing a growth mindset can help introverts improve their assertiveness skills.
  • Assertiveness is important in personal relationships, workplace interactions, and social situations for introverts to maintain emotional well-being and achieve success.
  • Embracing a unique combination of introversion and assertiveness allows introverts to thrive while maintaining their distinct identities and well-being.

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She now feels more confident in tackling people

What is assertiveness?

Being assertive means being able to firmly and clearly state one's demands and wants while also respecting the rights of others. It is important to not to confuse assertiveness with aggressiveness or bullying. It is essential for sustaining good relationships, both personally and professionally as a good assertive leader, and is a critical part of efficient communication.

Why is assertiveness important for introverts?

Because you favour alone and reflection, assertiveness may be particularly difficult for introverts. Yet for introverts, using assertiveness techniques is essential if they want to make sure their demands and limits are upheld and succeed in a variety of spheres of life. Once you learn how to communicate authetically without fear of ruggling other people's feathers it can be a truly liberating experience. 

Overcoming misconceptions about introverts and assertiveness

Many people believe that introverts lack assertiveness because they are inherently quiet or shy. This is a false belief that may restrict introverts' potential. It is not only feasible for introverts to embrace assertiveness, but it can also help you use your special abilities to succeed on both a personal and professional level. The science of assertiveness may also provide helpful explanation about the psychology of what can sometimes be going on inside people's heads.

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Learn ho sto tune in to others and enable them to tune in to you

Understanding Introversion

Defining introversion

Introversion is a personality trait characterised by a preference for solitude, introspection, and a focus on one's inner world. Introverts often find social situations draining and recharge your energy through alone time.

Common traits of introverts

Some common traits of introverts include a preference for deep, meaningful conversations over small talk, heightened sensitivity to external stimuli, and a strong sense of self-awareness. As an introvert you may also prefer to process information internally before sharing your thoughts and ideas.

The difference between introversion and shyness

While introversion and shyness are sometimes conflated, they are not the same. Introversion is a personality trait related to energy and stimulation preferences, whereas shyness is a social anxiety characterised by a fear of judgment or rejection in social situations.

Appreciating the strengths of introversion

Introverts possess unique strengths, such as exceptional listening skills, deep empathy, and the ability to engage in thoughtful introspection. By embracing these strengths, introverts can leverage your quiet power to achieve personal and professional success.

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Learn how to be both firm and fair

The Importance of Assertiveness for Introverts

Balancing self-care and social interactions

As introverts, it's essential to find a balance between self-care and engaging in social interactions. Assertiveness allows you as an introvert to communicate your needs and set boundaries, ensuring you can maintain your well-being while still participating in social activities. 

Overcoming the fear of confrontation

Confrontation can be uncomfortable for anyone, but if you’re an introvert you may find it particularly challenging. Developing assertiveness skills can help introverts overcome your fear and handle conflicts effectively.

Setting boundaries for personal and professional success

Boundaries are essential for maintaining healthy relationships and ensuring one's needs are met. For introverts, setting boundaries can be crucial for managing energy levels and maintaining a sense of well-being in both personal and professional settings.

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Now he listens before jumping to conclusions

Developing Assertive Communication Skills

Active listening and empathy

Active listening is the practice of fully focusing on the speaker, understanding their message, and responding thoughtfully. Empathy involves understanding and sharing the feelings of others. Most people don’t say how they are feeling, but if you know what to look for then you’ll see it leaking out of people all the time.  On this course you can learn what the tell-tale signs are, and how to reflect them back.  Both active listening and empathy are essential components of assertive communication, as they enable introverts to connect with others and express their needs with respect and understanding. 

Communicating your thoughts and feelings effectively

To communicate assertively, introverts need to be clear and concise in expressing your thoughts and feelings. This involves using clear language, maintaining a confident tone, and providing specific examples or reasons for your requests or opinions.

Non-verbal assertiveness cues

In addition to verbal communication, non-verbal cues play a significant role in assertiveness. Introverts should be mindful of your body language, eye contact, and facial expressions when communicating assertively.  However, concentrating on these things to the exclusion of what you want to communicate is a little like putting the cart before the horse.  On this course you’ll learn how to confidently and assertively discuss what you really think, and how you really feel.  When you are congruent then your body language will fall neatly into place and you won’t confuse anyone with mixed messaging. 

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Learn to get taken more seriously

Overcoming the Fear of Confrontation

Identifying the root of confrontation anxiety

Understanding the underlying causes of confrontation anxiety is essential for overcoming this fear. As an introvert you may experience anxiety due to a fear of rejection, judgment, or negative outcomes. By identifying the root cause, you can develop strategies to manage your anxiety and approach confrontations with confidence.

Managing negative thoughts and self-doubt

Negative thoughts and self-doubt can hinder introverts from asserting yourself effectively. To overcome this, introverts should practice self-awareness and challenge negative thought patterns by focusing on your strengths and abilities.  Easier said than done.  You may require some professional help to master this.

Practicing assertiveness in low-stakes situations

To build confidence in your assertiveness skills, an introvert can practice in low-stakes situations, such as expressing preferences with friends or making statements in a casual setting. Over time, this practice will help you feel more comfortable and confident in your assertiveness.  It’s easier when you know how.  If you’d like some help, please get in touch.

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Are you helping them think for themselves?

Setting Healthy Boundaries

Recognising when boundaries are needed

Boundaries are essential for maintaining a sense of well-being and ensuring one's needs are met. If you are an introvert you need to be aware of situations where boundaries are necessary, such as when your energy levels are depleted or when you feel overwhelmed in social situations.

Communicating boundaries with assertiveness

Introverts can assertively communicate your boundaries by using clear, firm language, and providing reasons for your requests. If you don’t say how you’re feeling, and why it matters to you, the other person is unlikely to be able to guess.  It's important to communicate boundaries respectfully and consistently to ensure they are understood and respected by others.  Most of the time other people are more than willing to give you what you need, if they knew what effect their crossing of a boundary has on you. 

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How aware are you of your effect on others?

Embracing Your Quiet Strengths

Leverage your listening skills

Introverts tend to have exceptional listening skills, which can be a powerful asset in assertive communication. By actively listening to others, especially when you use empathy introverts can gain a deeper understanding of other people’s needs and concerns, enabling you to respond more effectively.

Utilise your introspection

Introverts' natural tendency for introspection can help you identify your own feelings, needs, and boundaries more effectively. By engaging in regular self-reflection, you can develop a clearer understanding of yourself and improve their assertiveness skills. 

Focusing on meaningful connections

Introverts often prefer deep, meaningful connections over shallow interactions. By focusing on building strong relationships with a select few, you can develop a  support network that encourages their growth in assertiveness.

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Now by involving people he takes them with him

Building Confidence

Celebrating small wins

Acknowledging and celebrating small wins can help introverts build confidence in their assertiveness skills. By recognising progress and achievements, you can reinforce your sense of self-worth and competence.

Practicing self-compassion

Self-compassion involves treating oneself with kindness, understanding, and acceptance, especially during difficult times or when confronted with personal shortcomings. Introverts can practice self-compassion to nurture your self-esteem and encourage personal growth.

Developing a growth mindset

A growth mindset is the belief that abilities and skills can be developed and improved through dedication and hard work. Introverts can cultivate a growth mindset by embracing challenges, learning from setbacks, and consistently working on their assertiveness skills.  You could consider learning how to be good at becoming more assertive using this training course. 

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Assertiveness, Listening Skills & Emotional Intelligence Training

Assertiveness in Personal Relationships 

Navigating conflicts in friendships and family

Conflicts are inevitable in personal relationships, and introverts need to learn to navigate these situations assertively. By using effective communication tools, such as active listening and empathy you can address conflicts in a constructive manner while maintaining your integrity in your relationships.

Being assertive in romantic relationships

In romantic relationships, assertiveness is essential for establishing and maintaining healthy boundaries, as well as effectively communicating needs and desires. You can benefit from practicing assertiveness in your romantic relationships to ensure both partners' needs are met and to foster a strong, supportive partnership.

Establishing boundaries for emotional well-being

Setting boundaries in personal relationships is crucial for maintaining emotional well-being. Introverts should communicate their boundaries assertively to protect their energy levels, mental health, and overall well-being.

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People used to be scared of him - no longer

Assertiveness in the Workplace

Negotiating for your needs and wants

Assertiveness is essential for negotiating in the workplace, whether it's for a promotion, a raise, or flexible work arrangements. If you can practice your assertiveness skills your are far more likely to have your needs and wants communicated and considered by employers.  If you want other people to understand you, you need to become comfortable transmitting what is in your mind. 

Assertiveness in meetings and presentations

Introverts often need to learn to become more assertive in meetings and presentations so they can more clearly articulating ideas and contributing to discussions. By doing so, you can showcase your knowledge and expertise, while also contributing more.  Sometime people feel inhibited about speaking up in meetings if they are not the subject matter expert.  However, you can support someone else who is more expert by offering your feedback about one of their ideas,  If you say something supportive and appreciative like “I love your idea”, then they’ll begin to see you as a member of their fan-club and they’ll enjoy working with you more.

Networking and building connections as an introvert

Networking can be challenging for introverts, but it's necessary for professional development. If you are an introvert you can practice your assertiveness skills while networking learning how to express your feelings and preferences during your conversations using some emotional intelligence.  If you also pay attention to the other person then they’ll really enjoy the experience and are likely to warm to your insights.

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Learn how to be soft on the person yet tough on the issue

Assertiveness in Social Situations

Overcoming social anxiety

Social anxiety is a common challenge for introverts, but it can be managed through assertiveness techniques. By practicing assertiveness in social situations, you can learn to build your confidence, manage your anxiety, and create meaningful connections with others. 

Assertiveness at parties and events

Introverts can use assertiveness techniques at parties and events to manage your energy levels and ensure your needs are met. This may involve setting boundaries, such as limiting the time spent at the event, or mainly speaking with other people who share similar interests.

Handling difficult people with grace

Introverts who are assertive may handle tough situations with difficult individuals. You may learn to manage challenging situations with elegance and poise by maintaining composed, employing emotionally intelligent communication techniques, and setting appropriate limits. 

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People who feel understood are more receptive


Embracing your unique combination of introversion and assertiveness

By embracing your own blend of introversion and assertiveness, introverts may tap into your inner strength. This entails establishing clear limits, practising good communication, and growing in self-assurance.

Continuing your journey toward personal growth

Introverts should keep practising and honing their assertiveness abilities in order to succeed on both a personal and professional level. Introverts may prosper in all facets of life while keeping their distinct identities and well-being by embracing their quiet power.

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Get Started Now

Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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