Understanding People - Management Training Course

Learn to Read People


Improve Communication

Develop your skills to become a better communicator and leader with colleagues, customers, clients or family.
Understand others

Understand Others

Tune in to other people's wants, needs, and underlying motivations by recognising subtle nuances.

Emotional Intelligence

Learn to identifying and preemptively deal with potential conflicts, so you can build stronger relationships.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to help you develop your ability to tune in on other people's wavelength with empathy and demonstrate a true understanding of what is going on with them. You'll also help them tune in on your wavelength.  You will learn two crucial emotional intelligence skills, how to listen with empathy and speak with clarity and assertiveness. Together these skills can help you build better relationships, win people's trust and cooperation, and handle difficult conversations.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

Reserve Your Taster Session


Learn how to tune in to others and enable them to tune in to you

Why Is This Course On Understanding People So Effective?

Get a Handle on Human Dynamics

For more than 40 years this communication skills training course has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands. Many have said it's one of the best empathy training courses they ever attended. We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives. Here's how we can help you develop your skills to effectively manage difficult situations and conversations, and help you create a positive work environment.

Understanding people is an important, yet often difficult, skill to develop. You may find it hard to truly understand someone else's feelings and thoughts. To be good at it requires patience, empathy, and open-mindedness. However, with guidance and practice and the right kind of training understanding people can become easier.

Emotional intelligence training is a good way to help develop your skills at being able to tell what's going through another person's mind. But how do you know if the training is actually any good? The most important way to determine if the emotional intelligence training is effective is to look at its results.

With this "Skills with People" training course you'll receive the support you need to develop your skills so that you can understand and interact with people in the situations that matter to you the mostwith more skills and success. You'll develop your listening skills, tune into non-verbal communication, learn nuances of interpersonal communication, practice strategies to become a better communicator, and learn how to provide supportive and honest feedback. Apply knowledge and skills learned in everyday situations, scenario and relationships will help you handle difficult conversations with confidence.

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He's now far more aware of his impact on others

Why Understanding People At Work Can Be Difficult?

For many people, the workplace can be an intimidating and challenging environment. You may find it difficult to understand the motivations and intentions of the people you work with, particularly in larger organisations where contact is limited. This can frequenlty lead to misunderstandings, miscommunications, frustration, and a lack of trust among your colleagues.

The difficulty of understanding people at work can be attributed to a variety of factors. For example, you may have difficulty reading other people's body language and tone of voice. It can be hard to tell if someone is joking or serious, or to gauge how they are feeling. There may also be cultural and language barriers, which can make it hard to communicate effectively.

People can have different communication styles, which may make it difficult for you to understand each other. Some people prefer brief, to-the-point exchanges, while others prefer more detailed conversations. You may also have different preferences for how you like to receive information. Some want to hear details, while you may just want the gist of the message.

People also have different ways of expressing themselves. Some are more direct and assertive, while you may be more indirect and passive. This can make it hard to understand what they are actually trying to say. Understanding other people at work can be difficult.

If you are a manager you have a duty of responsibility to learn how to communicate effectively with your team. Taking the time to get to know each member of your team, developing a mutual understanding, and respecting each other's differences can go a long way in creating a harmonious work environment. Let us show you how to do it on this training course.

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Learn to get taken more seriously

Is This The Right Course For You?

Might this London UK-based management training course on how to understand other people be the right course for you?

Yes, if you wish to learn the powerful skill of empathy

One way to better understand people is to develop your skill at active listening with empathy. On this course you will learn to listen to what people are saying, and to try to imagine how they are feelings behind what they are saying. If ou can then reflect that back to them, they'll begin to feel properly understood. This can have a powerful effect on your relationship with the other person.

It helps if you can remain open-minded, non-judgmental and respectful of the other person's point of view. You don't have to agree with them to be able to demonstrate you get where they are coming from. By putting yourself in the other person's shoes you can try to think about how you would feel in their situation and how you would respond. We all have different backgrounds, beliefs, and values, so it's important to be respectful and accepting of another person's perspectives, even if you don't share them. Otherwise, you are likely to "leak" your disapproval, and your attempt at empathising will fail.

You need to be patient and understanding. We all have different ways of expressing ourselves, and it can take time to truly understand someone else. For example, if you use empathy to speculate how you imagine someone else might be feeling about something, by saying,

  • You: "I imagine you're worried about such-and-such",

It is quite likely that the response you get is ...

  • Them: "Yes, that's true ... although I hadn't actually realised that until you said it. But the instant you said it, I knew it was true".

On this course you'll learn how to be patient and to take your time. Understanding people can be a challenging process. It's important to remain open-minded, patient, and empathetic when trying to understand someone else. With guidance, practice, patience, understanding people is a skill you can develop which you can learn to incorporate so that it becomes a natural part of your life.

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Learn how to be soft on the person yet tough on the issue

How Can You Begin To Understand People?

Understanding people is essential to being an effective manager or leader. It means you'll be able to empathise with them, to listen to them, and to see things from their perspective. It is a skill that takes time and practice to develop.

The importance of understanding people cannot be overstated. It is the foundation of building trust and rapport with clients. It is also key in providing effective managerial support, as it allows a leader to assess the team members needs, identify their goals, and develop the most appropriate course of action.

To understand people, it is important to be open-minded and non-judgmental. On this course we'll teach you how to listen actively so you can better understand the other person's perspective. Ask questions and be curious, and by speculating about their emotions. Be patient and sensitive to their feelings and concerns.

To understand people's behaviour, it is important to look at the context. Consider the person's background, their current situation, and any other factors that could be influencing their behaviour. Try to identify underlying motivations, and look for patterns or trends in their behaviour.

If you are having trouble understanding people, it may be helpful to take a step back and reassess the situation. Make sure you are asking the right questions and that you are listening actively. Consider whether any of your own biases or preconceived notions may be getting in the way of understanding.

The ability to understand people is often referred to as emotional intelligence, or the ability to understand and interact with others effectively. It is an essential skill for manages, as well as any other professions that involves working with, or dealing with people. With practice and experience, understanding people can become second nature.

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Assertiveness, Listening Skills & Emotional Intelligence Training

What You'll Take Away From This Training Course

If you are a manager looking to develop a better understanding of your team's needs, we'll help you tune in on their wave-length so you can swiftly foster a positive work environment, which will help you to as a way to increase productivity.

You'll learn the importance of emotional intelligence, specifically two crucial skills. Empathy will help you to foster a healthy and successful work environment by helping demonstrate your understanding of other people. Assertiveness will provide you with an elegant way to help other people understand you more easily.

Through interactive activities group discussions, role-play and one-to-one coaching learn how to apply your new skills in your natural everyday management style during the situations, scenarios and relationships that matter to you the most to get right. It'll help you improve morale, strengthen relationships, and encourage collaboration.

You'll then have lots of follow-up one-to-one coaching so you can feel confident you know how to use your empathy for getting the best out of people. You'll be able to demonstrate how much you understand them even if you don't agree with them.

If you are interested in taking you managerial communication skills to the next level, by building trust and understanding other people, this is the course for you.

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Get Started Now

Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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