An Emotional Intelligence Case Study

Training for managers under pressure

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to help you develop your EQ by learning characteristics that are correlated with effective leadership performance. You'll learn how to handle relationships and conversations. This course provides a set of skills that can be learned and practiced to better handle difficult conversations, particularly in emotionally charged situations. By communicating firmly, clearly, and with integrity, you can connect better with others and make conversations calm, rational, and safe.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

Reserve Your Taster Session


Assertiveness, Listening Skills & Emotional Intelligence Training

Crucial skills for getting the best out of others

Might this London UK EQ training course be relevant for you?

Discover the exact steps you need to speak with emotional intelligence (empathy and assertiveness) in a variety of situations, scenarios and relationships that matter to you the most.

So you can confidently & reliably create a positive, encouraging & supportive atmosphere, motivate with constructive & honest feedback, calm down difficult people, inspire enthusiasm, handle disagreements, be taken seriously, earn trust, respect & cooperation.

Which means you'll AVOID painful awkwardness, embarrassment, anxiety & frustration by being clumsy, blunt, offensive, discouraging or antagonising, won't jeopardise morale, get derailed by resistance & objections, or trigger defensive argument, conflict & friction.

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Stand up for your ideas and also respect theirs

What is EQ training?

Emotional intelligence (EQ) is a set of skills and characteristics that are closely correlated to leadership performance. They include the way people handle relationships and conversations which can be dramatically handicapped if handled clumsily becuase of a lack of awareness of the other person's state of mind. This EQ training course provides a set of skills that can be learnt and rehearsed. Just like any other skill, the more one practices the better one becomes at handlling difficult conversations.

The skills of emotional intelligence (EQ) taught on this EQ training course can help people to connect better more successfully with others, which is particularly challenging when one or more people involved are under emotional pressure. Emotionally charged situations, scenarios or relationships can trigger either person in an interaction to become defensive and irrational. Utilising the skills taught on this EQ training course you can learn to speak firmly, clearly, with integrity so that other people take what you are saying seriously, while at the same time can feel respected and understood.

Our EQ training offers the ability to be able to communicate in a way that helps conversations become calm, rational and safe even in emotionally charged situations.

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Now he listens before jumping to conclusions

An example of where EQ training could be useful at work

Here is a typical example of someone who attended our EQ training course because they were having difficulties putting people's backs up when they didn't agree. This may resonate with you, or may remind you of someone else who might benefit from EQ training.

The problem (why was EQ training being recommended / suggested)

A manager with a reputation for being a hard man. Had a reputation for being able to achieve results in a tough industry. The trouble was that his aggressive approach did not go down well with colleagues in the management team, and when an opportunity for promotion came up the job was given to someone more diplomatic who already had plenty of EQ. He took this to heart and tried to be less aggressive. The trouble then was that he felt inhibited about expressing himself and so he began to feel disheartened. His manager thought that some EQ training might help him connect better with other people.

The diagnosis (how was the manager's lack of EQ getting in his way?)

He was a courageous man who set a high value on telling the truth without compromise. He had plenty of good ideas and most of what he said made good sense. But when disagreeing with someone he would say, for example, "You're wrong,”, "What you should do is . . . .” And he rarely showed any interest in other people's ideas. The result was that he was putting his colleagues' backs up and they found it easy to dismiss what he said on the grounds that, "he was just being argumentative”. It was easy for them not to take him seriously. What he needed was to replace the habit of expressing opinions in a divisive and argumentative manner with a different more emotionally intelligence approach. With some EQ training he'd be much more likely to be able to create an atmosphere of mutual understanding and respect in which it would be much easier for him to achieve a meeting of minds with his colleagues.

The remedy (how was EQ training able to support this manager)

He first needed to be helped to see for himself the fruitlessness of the aggressive approach – in other words, that by putting people's backs up his was making it easy for them to dismiss his ideas. This was done by showing him a video recording of one of his typical conversations. He quickly took the point. Then he needed to be shown and to practise two EQ skills that would enable him to be even more forceful than before but without putting his colleagues on the defensive. The first was to be assertive instead of aggressive. Instead of using an aggressive way of speaking, for example, "your suggestion is rubbish”, he needed to learn (with the help of EQ training) a no less forceful but much less argumentative way of speaking, for example, "what alarms me about your suggestion is . . . .” This would make it harder for people to dismiss what he had to say because it wouldn't seem like an attack. The second skill was equally crucial, namely, the skill of listening with empathy to his colleagues concerns. As well as saying, for example, "what alarms me about your suggestion is …,” he needed to show he was trying to understanding and empathise with his colleagues, for example, "I imagine the reason you made that suggestion is that you are worried about . . . .”

What were the mental obstacles to change (i.e. what makes EQ training challenging)

It was not easy for him to learn these EQ communication skills on this EQ training course because it was so fundamentally different from the approach he was in the habit of using. Two long-held assumptions were in the way. The first was his belief that feelings are weaknesses and that if you reveal them people will take advantage of you. This is untrue but until he was able to let go of the belief he couldn't use the kind of assertive language practiced on this EQ training course (illustrated in the paragraph above). The second mental obstacle was his belief that to show understanding or "empathy” to someone is also a sign of weakness because it is the same thing as agreeing with them. This is also incorrect, but he had to learn for himself in the process of going through the programme on this EQ training course that it is possible to try to understand someone without agreeing with them and without compromising your own position.

Was the EQ training successful?

In spite of the obstacles and the initial strangeness of the new approach, after a few months of practice he began to feel at home with it and it began to made a big difference to his relationships and his effectiveness at work. The EQ training had been a success. He was able to connect better with others, stand up for what he believed, say exactly what he thought, was able to be honest about how he felt, and all whilst maintaining a healthy rapport with other people, and not putting their backs up.

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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