Personal Impact Skills Training for Managers and Professionals

Transform your communication skills


Leadership Transformation

Build relationships, enhance confidence, leave lasting positive impressions through improved leadership presence.

Skills Enhancement

Develop emotional intelligence, active listening, assertiveness, and empathy for superior communication skills.

Comprehensive Support

Gain from personalized coaching, group training, and practical application for measurable skill development.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to help you develop your ability to communicate, influence and present effectively. You'll learn exactly how you come across, what needs to be improved, how to create a better atmosphere, get noticed, win respect, be heard, communicate with urgency. Along the way you'll develop your emotional intelligence and practice skills that will improve your empathy, assertiveness, teamworking and leadership. You won't just learn about these concepts, you'll have lots of practice and rehearsal until you're better at them.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Assertiveness, Listening Skills & Emotional Intelligence Training

Why Is This Personal Impact Training So Effective?

Power Up Your Leadership Presence

For more than 40 years this training course on connecting with people has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers and professionals through our hands. We help individuals develop their skills so they can communicate more effectively, have stronger relationships and succeed in both their personal and professional lives. Here's how we could help you leave the course with the ability to have a lasting positive impact both inside and outside of work.


Benefits of this Personal Impact Training

What will you learn?

Tools and techniques to enhance your leadership presence, communicate effectively, and build better relationships

Topics covered

Meeting participation, coaching, delegation, emotional intelligence, assertiveness, empathy, managing upwards, performance management, and team leadership

How will you learn?

Engage in discussions, role-plays, and receive personal coaching sessions


Tailored to your specific needs and goals

Practical tips

Receive emotional intelligence tips that you can immediately apply at work

Ongoing support

Follow-up coaching and support to continue developing your skills

Measurable outcomes

Clear and measurable outcomes to demonstrate the value and impact of the training


Improved communication skills, better relationships, increased confidence as a leader


What will you learn?

You'll learn the emotional intelligence tools and techniques you'll need to enhance your leadership presence, communicate more effectively, and build better relationships with your teams, colleagues, and stakeholders. By practicing regularly and consistently, you can increase your chances of success in gaining more influence at work.

Topics covered

This training covers relevant topics such as how to take part in meetings, how to coach colleagues, how to delegate effectively, how to empathise at work, how to push people, how to manage upwards successfully, how to performance manage, and team leadership. To become an effective leader who is adept at influencing others, it is essential to feel comfortable in these kinds of everyday situations.

Training method

Rather than passively listening to lectures, you'll be invited to engage in stimulating discussions and role-plays, and receive personal attention during private and confidential one-to-one coaching sessions. People often find the training so engrossing and enjoyable that the time seems to fly by.


On this course your trainer is knowledgeable, experienced, and skilled in delivering personal impact training. We are a family training firm. This course started back in 1979. Since then person who will be running the course has spent most of his life steeped in this material, and has become extremely experienced at being able to support clients as they develop skills and gain confidence. If this sounds like something you could benefit from, then you too could become confident.

All the training is customised to meet your specific needs and goals. This can be achieved through pre-training discussions, briefings and feedback. You won't just get some off-the-shelf generic training programme. You'll be truly satisfied that what you're getting is relevant for you personally.

Practical help

You'll receive practical emotional intelligence tips and techniques that they can immediately apply at work to improve your personal impact. You won't just know how to spout theory. You'll actually practice how to navigate difficult conversations and challenging scenarios, or uncomfortable relationships.

Ongoing support

You'll receive follow-up coaching with ongoing support to help you continue to develop and enhance your personal impact skills. In fact you won't be compete until you're confident you know what you're doing.

Measurable outcomes

Your training will have clear and measurable outcomes that demonstrate the value and impact of the training you and your organisations. You'll know the training has made a difference because you'll feel more confident. Other people will notice you've had training because you'll sound different. It'll be obvious that the training has worked. With enough practice and rehearsal you'll be able to master these skills.

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He's now far more aware of his impact on others

Is This Training Course Right For You?

Are you sick and tired of worrying about your reputation?

  • You're concerned about how you come across to others, because personal impact on people matters in your job.
  • What you need is honest feedback.
  • Specifically what you'd like to know is whether you're doing anything that puts people off.
  • And of course you also need to know what if anything you're doing that switches them on.
  • But the trouble is it's rare for people at work to give you sufficiently honest and specific feedback.
  • A crucial ingredient in improving my personal impact is getting better feedback, finding out precisely how I come across,
  • I need to be able to make more of an impact on people in meetings.
  • I've been told my impact on people is sometimes negative. I need to make it more positive.
  • I'd like to know how to make more impact on my boss.
  • I find it difficult getting through to people, especially when they're preoccupied or worried about something.
  • I would like to be able to create a better atmosphere around me at work.
  • I need to be more successful at getting noticed, winning respect, being heard, communicating urgency.

Discover the two crucial emotional intelligence skills every successful leader needs know to make them get noticed (for the right reasons)

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She now feels more confident in tackling people

What You'll Take Away From This Course

Might your need to develop your personal impact skills be met by this London based management training course called Skills with People?

This personal impact skills training course will significantly improve your knowledge of your personal impact on people. To make this possible we'll help you discover the answers to four very personal impact course questions:-

  1. Precisely what personal impact are you having on others and is it the impact you mean to have?
  2. Precisely how are you achieving this? In other words, what are you saying and doing that has this impact?
  3. Precisely how would you need to change your approach in order to make a more favourable impact?
  4. What old habits of thought and behaviour do you need to lay aside if the change is to last?

Are you a manager, leader or a professional hoping for more confidence with people?

Welcome to the world of personal impact training - a dynamic approach that helps you enhance your presence, communication style and emotional intelligence. Whether in our personal or professional life, the way we speak, communicate and present ourselves can have a profound impact on those around us.

Personal impact training is all about unlocking your true potential by developing key skills such as effective communication, building relationships and giving impactful presentations. First impressions matter. Investing in personal impact courses can make those first impressions make all the difference to your success.

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Learn how to tune in to others and enable them to tune in to you

What Is Personal Impact Training?

Personal Impact Training is a specialised course designed to help your develop key communication skills, increase their confidence and build stronger relationships in both personal and professional life.

Defining Personal Impact Training

Personal Impact Training is a method of developing crucial skills that enable you to communicate with impact, build stronger relationships and achieve their goals. It involves learning to be aware of one's own emotions, body language, communication style and the behaviours that others perceive in us. In business, Personal Impact Training can make a significant difference by creating positive first impressions, inspiring confidence and allowing individuals to adapt their approach when dealing with colleagues or clients.

The key elements of Personal Impact Training include effective communication techniques such as voice control, eye contact and facial expressions. By increasing these skills, you can become more engaging presenters who are able to project positivity while also understanding how your behaviours may have negative impacts on the feelings of others.

Another important aspect is emotional intelligence which includes raising self-esteem levels and being aware of personal strengths.

When face-to-face interactions are limited but still vital for building strong relationships in business settings it is essential for people to learn effective communication skills through courses like this Personal Impact Training if you want to stand out from the crowd and be successful.

Importance Of Personal Impact Training In Personal And Professional Life

The way you come across to others can have a significant impact on your relationships, career growth, and reputation. In a good personal impact course like this one can help you develop key elements such as effective communication skills, emotional intelligence, empathy, body language, voice control and more.

When face-to-face conversations are often replaced by emails or video calls, having strong communication skills has become increasingly important. With the right training course focused on personal impact development, you can learn to adapt your communication style and influence how they are perceived by colleagues and clients positively.

By raising your self-esteem, increasing confidence and creating stronger relationships through practical activities like active listening with empathy, speaking with assertiveness and emotional intelligence, this Personal Impact Training course helps you develop more confidence so you can stand out from the crowd.

Benefits For Workplaces

This personal impact training offers a number of benefits for workplaces. You'll do a better job of creating a positive impact on the company culture and productivity. Communication is central to all processes at work and personal impact training helps employees develop effective communication skills. This includes verbal and non-verbal communication such as body language, voice modulation, eye contact, and facial expressions. Effective communicators build stronger relationships with colleagues and clients alike.

Increased confidence is another key advantage of Personal Impact Training in the workplace. Employees learn to adapt quickly to different situations, project positivity regardless of their own emotions, and raise self-esteem levels which translates into higher performance outcomes. Confidence-building exercises also help individuals manage negative impacts like stress or anxiety better when dealing with challenging tasks or situations in real-time scenarios.

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Learn how to be soft on the person yet tough on the issue

Key Skills Developed In Personal Impact Training

Personal Impact Training develops effective communication, confidence building, relationship building, impactful presentations, and leadership skills.

Effective Communication

Effective communication is a vital skill that can make or break any business. All of our Personal Impact Training courses are customised to help you develop excellent communication skills, which ensures you're understood in the workplace and beyond.

It helps you understand your audience so that your message is effectively conveyed, whether it's presenting complex data or delivering a pitch. Developing effective communicators in businesses creates an atmosphere of transparency, openness and collaboration that leads to exceptional results.

Personal impact training courses provide practical techniques for improving presentation skills, making eye contact and using voice control to emphasise points during presentations. One of the essential elements of effective communication is being able to perceive and read body language better than before - this allows one to modify their own behaviour towards positive responses from others.

Communication through virtual platforms has become more common since COVID-19 began. Understanding how best to communicate in these situations will benefit both employees and clients alike in communicating well, ensuring credibility and avoiding misunderstandings between parties involved.

Increased Confidence

Our personal impact training courses are designed to help you achieve greater levels of confidence and personal fulfilment, both in their personal and professional life. One key benefit of undergoing personal impact training is increased confidence, which can be one of the most transformational outcomes of htis personal impact course. Confidence-building skills taught in a training course can empower you to take ownership, speak up for themselves, and project positivity effectively.

With higher self-esteem comes a better ability to influence others positively - this is vital for business leaders who need to persuade others or negotiate deals on behalf of the company they work with. It's essential when dealing with your colleagues from different departments or external stakeholders such as clients or suppliers because communication via email might not always convey intended meanings behind typed words accurately.

Through practical learning activities that focus on communication styles, projecting authority through body language and voice control as well as the importance of making eye contact while speaking you'll develop your own individual leadership presence and become effective communicators within any team environment - whether this is in-person or virtual meetings!

Building Relationships

Building strong relationships is a key aspect of personal impact training. By improving your communication skills, understanding body language and emotions, you can become more adept at building stronger connections with colleagues and clients alike. Effective communicators know how to convey ideas in a clear and concise manner, which helps to create deeper bonds between team members.

It can be challenging to maintain personal connections without face-to-face interaction. However, by adapting communication styles and developing emotional intelligence, you can create positive impacts on those around you regardless of the platform you use.

Through practical exercises that teach voice control, emotional connections, and tone of voice and facial expressions - you will learn how to project positivity while dealing with difficult situations in business settings. Such skills are essential for anyone looking to achieve success in their professional life or build stronger relationships personally in person too.

Developing Leadership Skills

Our personal impact training course provides a roadmap for developing leadership skills, which is an essential component of any successful business or enterprise. Through personalised training programs, you can gain invaluable knowledge and cultivate the confidence necessary to lead others effectively. These courses are designed to help participants understand their communication style, develop a stronger sense of emotional intelligence, and improve their ability to adapt to different situations.

Leadership skills developed in this personal impact training provides you with the tools they need to make a lasting impact on your team, clients and stakeholders within the organisation. The programme teaches how good personal impact can create stronger relationships, build trust and influence colleagues positively.

It will also raise your self-esteem, giving you the courage needed to stand up for yourself and present ideas in an inspiring manner that captures everyone's attention even in virtual environments. By mastering these key elements of effective communication through this personal impact training programmes, you can become a more confident leader who can excel at creating positive change within yourself as well as at work.

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Learn to get taken more seriously

A Practical guide - Boost Your Personal Impact

How emotional intelligence can help you make more of an impact with others

Here's an example of someone who's personal impact wasn't as she wanted it to be.

She was a marketing manager with lots of good ideas and enthusiasm but a tendency to get into arguments. She would argue her case and then get impatient if people didn't see reason. She was becoming very frustrated with her colleagues because they almost always seemed to resist her ideas, which meant that her actual contribution to the business fell far short of her potential contribution. Others perceived her as arrogant, which made the problem worse because it meant that she was putting people off, and this was making them unwilling to co-operate.

Her director was concerned both about her personal impact on others and also about her own reaction. He didn't want to lose her but he was worried that she was becoming so discouraged that she might be looking for another job. He tried to suggest she be a little less forceful in making her points, but she didn't seem very receptive to the suggestion.

An old mental habit that was hindering her performance

She was a clear thinker and always lucid when making her points. Whenever someone resisted a point she would calmly and politely reason with them. She would often say, “Yes, but …”, or, “I hear what you say, however …”. If the resistance continued her frustration would increase and she would quite rapidly become less calm and less polite.

She was passionate about her ideas - they were usually very good ones - and so she was deeply disappointed when she failed to get others to go along with them. But since one of her strengths was that she was a persistent and determined person, her conversations would often degenerate into quite bitter arguments.

Underlying assumptions she had to become aware of and let go of

There were two mental obstacles to change, and both would have to be overcome if the change was to be genuine and lasting. The first was that although she had never thought consciously about it, her strongly held assumption was that persuasion works by reasoning with people - giving them facts and logic. If they resist, they need more facts and logic. This belief led inevitably to a “Yes but” style of conversation.

Another consequence of this was that when she was in disagreement with someone she never seemed to be aware of their concerns. This inevitably put them on the defensive. Actually she was aware of other people's concerns. The roblem was she didn't seem to be because she never acknowledged them. All they ever heard her do was argue her own case.

The second mental obstacle was that she was always in a hurry to get people to agree with her, which meant that she didn't allow herself time to show that she was taking other people's concerns seriously. In a nut-shell her problem was that when trying to persuade people she did too much talking and not enough listening.

New skills, a new approach, and much improved personal impact

She first needed to be made aware that her habitual method of persuasion, i.e., reasoning with facts and logic, was causing her a serious problem, because it showed no appreciation of other people's concerns. She had to become aware that it's inevitable that people will be defensive and unreceptive if they don't perceive feel their concerns are being taken seriously.

At first she resisted this idea, but finally accepted it when she saw it for herself on a video recording of one of her own conversations. It shocked her how little interest she seemed to show in the concerns that lay behind their resistance to her ideas.

Then she needed to be shown, with coaching and practice, how to slow down and listen with empathy to other people's concerns when they resist an idea. In this way she learned to get the balance right between putting her own ideas forward and listening with understanding and respect to other people's issues.

What she learned she was able to keep hold of, and it transformed her relationships at work. Quite quickly complaints about her perceived arrogance, as well as other people's resistance to her, evaporated. Small but significant changes in her voice and approach to persuasion totally transformed how others experienced her and saw her, in other words, her person impact.

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Learn how to be both firm and fair

Proven Training

This training gives managers, leaders and professionals the exact steps you need to maximise your impact on others

For more information on this website relevant to learning personal impact skills you might also find our pages on management style, assertiveness and meetings relevant engaging and helpful.

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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