The Key to a Calmer, Happier (and More Productive) You! - A Better Leader
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
Feeling angry at work is more common than you might think. Did you know workers report feeling anger in the workplace each week? This training course guides you on managing that anger, making your work life smoother.
You'll learn tricks to keep cool and build a happier office environment for everyone.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Understanding anger is key at work. It's all about knowing why we feel angry and how it affects us and others around us.
Anger is a strong feeling of annoyance, displeasure, or hostility. This emotion can spark from both external and internal events to specific person. You might feel angry when someone cuts you off in traffic or when you think about problems at work.
It's a natural adaptive response to threats and can cause us to defend ourselves if needed.
Managing anger is key, especially in the workplace. Letting anger control you can lead to trouble - like saying things we regret or even losing our jobs. So, it's important to handle this powerful emotion with care and understanding.
Lots of things can make people angry at work. Sometimes, it's about feeling too much pressure or having too much to do. This stress can come from tight deadlines or trying to do tasks that don't fit well with someone’s skills.
Feeling unappreciated or overlooked for promotions also stirs up anger. People might feel their hard work goes unnoticed while others get all the credit.
Conflicts with co-workers or bosses are big reasons, too. These fights could be over different views on how things should be done. Or, maybe it's unfair treatment from a boss that triggers angry feelings in someone.
Changes in the workplace - like new rules or shifts in job roles - can also lead to frustration and anger because they upset the normal way of doing things for many employees.
Unmanaged anger in the workplace can lead to lots of problems. It might cause tension among colleagues, making it hard for everyone to work together. A calm office can turn into a place where people are afraid to speak up or share ideas.
This fear comes from not wanting to be the next person or next target of someone's outburst.
Anger that is not looked after well might result in mistakes and lower quality work. People spend too much energy being upset instead of focusing on their tasks. This means deadlines get missed, and clients become unhappy.
Plus, it's bad for one's health; stress levels go up, along with blood pressure.
Holding onto anger is like drinking poison and expecting the other person to die.
Managing the workplace managing anger while at work is key to keeping a happy and smooth workplace. It helps everyone get along better and do their jobs well, without stress getting in the way.
A positive work environment is key for everyone to do their best. Anger management plays a big role in making the workplace more friendly and less stressful. It helps people feel safe to share ideas and talk about problems without fear of angry outbursts.
This can lead to better teamwork and more creative solutions.
Keeping anger in the workplace in check means fewer disagreements turn into big issues. Everyone stays focused on their goals instead of getting caught up in negative emotions. This makes the office a place where people want to be, boosting happiness and lowering stress across the board.
Managing anger at work helps everyone speak openly and honestly. It breaks down barriers, making it easier for teams to share ideas and concerns without fear. People learn to listen, really hear what others are saying, and respond kindly.
Effective communication is the bridge between confusion and clarity.
This way of dealing with anger leads to stronger bonds among colleagues. They trust each other more and can work together smoothly. Relationships grow when people feel respected and part of a supportive team.
Managing anger at work leads to more work done in less time. People focus better without angry feelings around. They solve problems quicker and make fewer mistakes. Happy teams work faster and smarter.
Clear minds come up with creative ideas easily. Sharing thoughts feels safe, so everyone contributes their best. This teamwork speeds up projects and improves results across the board.
Spotting what sets off your anger and finding smart ways to deal with it can make a big difference at work. Keep reading to discover how.
Anger at work can come from many places. It's key to know what sets it off so we can handle it better. Here are some usual triggers:
Understanding these triggers helps everyone make the workplace nicer for all of us.
Identifying what sets off your anger at work is the first step. Next, you need to learn how to deal with these triggers. Here's a helpful list:
Each of these steps requires practice and patience but can lead to significant improvements in how you handle anger triggers at work.
Dealing with anger at work needs a smart approach. You can't just physically lash out or bottle it up. Here are some healthy ways to manage those feelings:
Learning how to talk things out and stand up for yourself at work can make a big difference. It's about saying what you need in a clear way, without upsetting others or letting them push you around.
Talking with emotional intelligence at work means being aware of how we and others feel. It helps in sharing thoughts without making things worse. We learn to listen, really listen, to what coworkers say.
This way, conversations become helpful, not hurtful.
Using kind words and understanding body language can stop anger before it starts. We find ways to solve problems together by staying calm and clear. This makes everyone feel heard and valued.
So, teamwork improves because people share ideas without fear or stress.
Being assertive helps a lot in managing anger at work. It means you can express your feelings and needs clearly, without being mean or passive. This keeps anger from getting worse.
For example, if someone does something that makes you feel angry, telling them directly but kindly can solve the problem faster. You avoid grudges this way.
Assertiveness also stops misunderstandings. At times, people don't know they're causing trouble. By speaking up, you help them see what's wrong and how to fix it. This builds better teamwork and keeps everyone happy at work.
Role-playing exercises are great for learning how to express anger positively at work. They help you practice real-life situations without the stress.
These steps show how role-playing can build skills in managing angry responses and promoting positive interactions in any work environment.
Dealing with tough spots and tricky people at work? It's all about keeping cool and setting clear lines.
Staying professional in tough times is key at work. It means keeping cool, even when things get hot. You handle anger without losing your temper. This shows you can face hard situations without falling apart.
It's all about setting boundaries too. Say someone keeps pushing your buttons on purpose. You stay calm and explain how their actions make you feel, firmly but kindly. This approach keeps respect alive and teaches others how to treat you right.
Setting boundaries at work keeps everyone happy and safe. It means telling others what's okay and what's not. This can stop problems before they start. For example, saying no to extra work when you're already busy helps manage your workload and stress.
Good fences make good neighbors.
Having clear rules helps teams work better together. It makes sure people treat each other well and respect personal space. When everyone knows the limits, there's less conflict and more peace in the workplace.
Sometimes, talking to colleagues or bosses about anger issues isn't enough. At that point, finding a professional who can help might be the best step forward.
Asking for help from workmates and bosses is crucial. It shows you're ready to tackle anger issues head-on. Your colleagues might have faced similar feelings and can share ways to cope.
They offer emotional support too, making you feel less alone.
Bosses play a key role here as well. They can suggest professional resources like therapy or training sessions. These steps lead to a calmer workplace where everyone gets along better.
So, speaking up about what's bothering you at work is smart. It opens doors to solving problems together, strengthening the team bond.
Sometimes, managing anger needs more than just strategies and tips. Feeling overwhelmed, facing constant workplace conflicts, or noticing that anger is affecting your job might mean it's time for professional help.
This step can offer new ways to handle emotions and improve mental health.
Seeking professional help is a sign of strength, not weakness.
Therapy and training can give you tools to manage intense fury and develop better coping mechanisms. It helps when usual control methods don't reduce the anger or if aggressive responses become more frequent.
This support changes how we respond aggressively react to stressful events in a positive way.
Managing anger isn't just good for you; it's great for everyone at work. Finding the right help makes a big difference.
Therapy options:
Training options:
Each option has its place in turning down the heat on workplace anger, helping you respond rather than react aggressively.
To tackle tough spots at work, keep calm, think things through, and pick the best action. Check out more ways to sail smoothly through tricky times.
Empathy and assertiveness seem different but are closely linked, like two sides of the same coin. Empathy lets you understand other people's feelings and viewpoints. It helps in creating a peaceful work environment.
Being empathetic means you listen and respect how others feel. This makes solving problems easier because everyone feels heard.
Assertiveness is about expressing your own needs and standing up for yourself respectfully. It's not about being a passive aggressive behavior, or passive. Instead, it involves clear communication without upsetting others or letting them upset you.
Combining empathy with assertiveness allows for healthy conversations at work. You can manage difficult situations without hurting anyone's feelings or ignoring your own needs.
Solving problems at work can help manage anger. It turns big issues into small steps we can handle. Here's how to do it:
This method helps you see problems as challenges you can overcome, not just things that make you angry.
Taking short breaks during work helps manage anger and keeps you calm. Practising self-care is key to maintaining a good mood and staying productive. Here’s how you can make it work:
These steps encourage taking care of yourself first so that managing workplace challenges becomes easier over time without letting anger win the battle.
Setting boundaries and saying no at work is vital for your well-being and productivity. Here's how you can do it effectively.
This approach will make managing tasks more manageable and keep stress and anxiety levels in check, helping everyone at work perform better and feel happier.
Getting a grip on anger at work can lead to feeling better and working smarter. It's like planting seeds for good mental health and happy times with your team in the future.
Managing anger at work leads to better mental and physical health. Feelings of anger and stress can hurt your body and mind. Calming these feelings helps you feel happier and healthier.
You'll notice fewer headaches, sleep better, and have more energy during the day.
Peace is not the absence of conflict but the ability to cope with it.
Learning how to handle tough situations without getting angry means less stress for you. This good change lowers risks of heart disease and improves your overall mood. Plus, feeling calm makes it easier for you to enjoy life both in and out of work.
Handling anger at work in the right way makes most people happier with their jobs. They feel respected and valued. This leads to enjoying work more and staying with the company longer. Workers also get along better with each other, which makes for a friendlier place to be every day.
Feeling good about where you work boosts how much effort everyone puts in. Teams become stronger and achieve more together. Everyone wins - from employees to bosses, leading to a workplace where people look forward to coming in every morning.
Managing anger well at work makes everyone get along better. People talk more openly and trust each other. This leads to a happier place where folks feel safe to share ideas or worries.
Friends at work mean fewer problems and more fun times.
Good vibes spread when we all keep cool and show respect. Teams work like magic together, solving big problems without getting upset. Everyone feels heard and valued, making the workplace a top spot to be every day.
Keeping anger in check at work makes a big difference. It leads to better teamwork, less stress, and more productivity. Learning how to handle tough situations calmly can transform the workplace vibe.
It's all about finding the right balance between being firm and kind. So, let’s all aim for that - for a happier, healthier work environment.
It's about learning how to handle emotional feelings and reactions, like irritation, aggression or threatening behaviour, in a professional way without responding aggressively. This helps avoid threatening behaviour or lashing out.
Many reasons... A traffic jam might start your day off wrong, then a small issue can set you off. It seems people's behaviour, often not just one thing but a mix of personal lives and workplace stress.
Develop strategies that work for you... Maybe take deep breaths, step away from the tense situation, or think of potential solutions before responding aggressively.
Feeling angry and mild irritation is natural and but showing it through passive aggressive behaviour or unpredictable actions isn't okay according to social norms and for example could lead to disciplinary action.
Yes! Understanding how external and internal events affect your emotional state and finding ways to respond to tense situations without aggression can make a big difference in the long run - less anxiety for you and better vibes all around.