Frustrated Manager Training

Control Temper with Emotional Intelligence


Emotional Growth

Harness emotional intelligence, leading with confidence and empathy, feeling inspired and capable.

Skill Enhancement

Master communication, navigate complex relationships with ease, achieving a sense of accomplishment.

Personal Development

Break old habits, foster innovation, feel liberated, creating a supportive team environment.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

Are you a manager feeling the heat of workplace challenges? It's no secret that leadership roles often come with their fair share of anger and frustration. This training course is designed to equip managers like you with strategies for staying cool under pressure.  You’ll discover how to turn tension into productive energy.

  • Learn to spot what makes you angry at work and use tools to talk about it professionally so you stay calm.
  • Get skills for better talking with your team, so everyone gets along and can do their best work.
  • The training lasts three days, filled with real - life activities, and you can join from home or in person.
  • Your trainer is a therapist with over 20 years of teaching people how to manage their emotions.
  • After the course, expect stronger teamwork and more work getting done without extra hours.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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People who feel understood are more receptive

Understanding Anger and Frustration in the Workplace

Navigating the choppy waters of workplace emotions, "Understanding Anger and Frustration in the Workplace" is your compass to demystifying those tense moments of stress that can ripple through teams.

It's about getting to the heart of what ticks us off at work and why it matters - a pivotal step for any manager looking not just to cope but truly excel amidst daily pressures.

Definition of anger and frustration

Anger is like a fire inside us. Sometimes it's just a small flame, but other times it can grow huge and scary. When we're angry, our heart beats faster with adrenaline, and we might feel ready to explode.

Frustration is when we can't get what we want or things don't go as planned or expected. It's like wanting to play outside but finding out it's raining – that sinking feeling in your tummy, that's frustration.

In the workplace, these feelings pop up now and then. Deadlines are tight or something arise or maybe two people just can't agree. We all deal with anger and frustration at work – they're normal emotions but they sure can make things tough if not handled right!

Causes of anger and frustration at work

Feeling frustrated at work can really throw you off your game. It's key to know what might cause these negative feelings so you can handle them better.

  • Loads of work
  • Not enough control
  • Broken communication
  • Bad gear and space

Impact of anger and frustration on productivity

Anger and frustration are like thieves. They can sneak into a workplace and steal good vibes. When people get angry or frustrated, they don't do their best work. They might waste time being upset instead of solving problems.

If someone stays mad for too long, it's even worse. Their motivation may drop, and they won't want to try hard anymore.

Feeling cross or wound up can also make a team fall apart. People stop talking to each other nicely and start fights over small things. This can make everyone stressed out and the whole place feels bad to be in.

Work doesn't get done as well when anger takes over because minds aren't clear for thinking about how to do things right.

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People can't help arguing when they feel misunderstood

Importance of Managing Anger and Frustration in the Workplace

When anger and frustration bubble up in the workplace, they don't just strain relationships - they hit where it hurts most: the bottom line. Tackling these emotions head-on is crucial; not only for the well-being of your team but also to safeguard your company’s performance and culture.

Effects on individual and team dynamics

Anger and frustration in the workplace can hurt how well individuals work together. If someone on your team can't control their anger, this might cause trouble and break the trust within the group.

They may start to see each other as threats rather than teammates or a trusted friend. This makes it hard for teams to solve problems and support one another.

A manager who feels angry or frustrated might make quick decisions without thinking them through or ignore what other team members suggest. This could lead to mistakes and less creativity in finding solutions.

It also makes people less willing to share ideas or speak up because they're scared of getting a bad reaction. Teams need everyone's best efforts, but unmanaged anger can get in the way of working well together and reaching goals.

Cost to the business

Anger and frustration at work can be costly. They lead to wasted time as people try to fix conflicts or when employees feel too upset to do their best. Sometimes, this trouble in the workplace means that good workers leave because they don't like how things are going.

This can make it hard for your team to get along and do well together.

Dealing with these emotions is not just about feelings - it hits the bottom line. Morale drops if staff think they're always being criticised or feeling left out. And let's face it, unhappy teams just don't produce top-notch work.

As a manager, you want everyone pulling in the same direction - not wasting energy on arguments!

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Assertiveness vs Bullying

Learning Outcomes

In our Frustrated Manager Training Course, you'll crack the code on what's setting off your workplace woes - and nope, it isn't just "one of those days". You’ll learn how to transform tension into productive energy that actually gets stuff done.

Identify triggers of anger and frustration

You might find yourself getting angry or annoyed at work. It's normal, but not fun. To feel better and act wisely, you need to know what makes you mad. Our training helps with that.

You'll learn to spot the little signs that your temper is about to flare up.

Maybe a co-worker takes too long on tasks or people keep interrupting you – whatever it is, we'll help you identify it. Once you do, you can use some advanced communication skills to safely breath and express your concerns, that will enable you to calm down.

This way, instead of losing your cool, you'll handle things in a smart way that's good for everyone at work.

Build coping mechanisms

Once you spot what sparks your anger, it’s time to tackle it head-on. Coping mechanisms are like having a set of tools. They help you deal with those tough moments without losing your cool.

Think of the exercise as taking deep breaths. It's simple and can calm you down fast. Or try squeezing and relaxing your muscles one by one – that’s progressive muscle relaxation, and it eases tension.

Talking things through with someone you trust can clear your mind too. If sitting still isn't for you, physical activityworks wonders for blowing off steam after a rough day. And let’s not forget setting boundaries; they’re key to keeping work stress in check so it doesn’t eat into your life outside the office.

All these strategies give managers the know-how to handle frustration in healthy ways, cutting down on those negative consequences big time!

Develop effective communication skills

Talking well matters. For managers, it's key to share tough news without making people upset or breaking trust. Good talk skills stop folks from feeling mad or doing a bad job. They help you catch chances and keep the team strong.

Your words can shape what others think of you. Learn to be real and honest and assertive as a manager – it’ll show in how you lead. Plus, being seen is part of talking too! When your team sees you, they listen more.

Improving how you talk at work makes everyone better off.

Practice these skills where it’s safe – like in role plays that feel real, with others telling you how well you did. In time, what comes out of your mouth will make everyone nod along instead of frown.

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He's now far more aware of his impact on others

Course Overview

Our three-day manager training course is designed to tackle the beast of workplace frustration with a blend of interactive exercises and actionable strategies – an experience that promises to transform your managerial approach, whether in the boardroom or on your favourite couch at home.

Three-day training programme

Get ready to boost your management skills with our high-energy, three-day training programme. This course packs a punch, filled with hands-on activities and real situations that you'll face as a manager.

You'll dive deep into managing change and keeping your cool during stressful times. Whether you're leading a customer service team or behind the scenes in back-office operations, these three days are all about turning frustration into positive action.

The programme is an intensive workout for your leadership muscles – perfect for managers and supervisors of all levels. You’ll learn how to spot a crisis before it happens and deal with it in a way that puts people first.

We’ll show you how to improve your communication skills, know get to know your team inside-out, and resolve conflicts like a pro. It’s not just talk; expect to engage fully from day one till the finish line!

You'll learn exactly what to say if you're finding something frustrating, and we'll help you practice saying it over and over until you can relax and feel more comfortable, instead how in the past you just react unhelpfully. You'll learn how to speak assertively without it being confused for aggressiveness, and how to respond gracefully if other people don't give you the results you expect from them. 

Interactive and practical approach

After diving into the three-day training program, you'll get hands-on experience that's not just talk. This course throws you right into real-life scenarios where your new skills are put to the test.

You'll engage in activities that mimic workplace situations, helping you handle anger and frustration right on the spot. Practice makes perfect, and with modules built around step-by-step breathing exercises and group discussions, you’ll learn how to stay calm under pressure.

You can join from anywhere; whether at home or in the office – flexibility is key! The interactive parts of this programme make sure it sticks with you: through role-plays, working with others, and instant feedback on your progress.

Sharpen those management abilities by actually doing what we talk about - managing stress effectively and responding smartly when things heat up.

Available in-person and online

You can join the frustrated manager training course wherever you are. If you like to learn with others and meet face-to-face, pick an in-person class. Or maybe you prefer to learn from home or work? Then go for the online option.

Online coaching is great because you can arrange to log in anytime, from any place. It doesn't matter if it’s early morning or late at night; just when it suits you and your coach best. No need to travel! And don't worry, even though it's online, these courses are still full of activities and chances to talk with other learners.

You'll get all the know-how and skills without stepping out your door!

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She now feels more confident in tackling people

Course Contents

At the heart of our frustrations, the course content is designed to unravel the inner workings of anger, laying out a path for recognising and managing those heated moments.

It's brimming with real-life strategies - think conflict resolution techniques and self-regulation tools - to nip workplace tensions in the bud before they bloom into full-blown storms.

Understanding the biology of anger

Anger starts deep in our brain, and it's a bit like an alarm going off when we feel a threat. It can make our heart beat faster and our muscles tense up. This is all about the fight or flight response – it's your body getting ready to deal with a moment of trouble.

When you get angry, chemicals like adrenaline are released, making you more focused but sometimes less in control.

It’s good to know what sets off this alarm in your head. Some people might get mad if they think someone is not respecting them or if things don't go as planned. Understanding how anger works in your body helps you stay calm and handle situations better.

Breathing exercises can be a great tool here by giving you time to cool down before reacting.

Recognising and regulating anger

Feeling angry at work can sneak up on you. It might be from a failed deal or even just too many emails. Recognising it early is key. You'll learn the common signs, like talking faster or a pounding of heart rate.

Catching these hints gives you time to relax and use calming tricks before things get worse.

Regulating anger is about more than staying calm though. It involves changing how you think and act in tough and frustrating times. Courses teach ways to handle frustration by focusing on solutions instead of problems.

This means speaking up without upsetting others and cooling down without walking away from the challenge at hand.

Resolving conflicts and frustrations

Conflicts at work can be tough. You might feel stuck or upset when people don't agree. But, there's a way to fix this. Our course shows you how to see the signs of trouble early on.

You'll learn what makes conflicts start and how your feelings play a part in them. We've got some smart ways for you to deal with problems and sort things out.

One key skill is talking well with others, even when it's hard. This means really listening and not just waiting for your turn to speak. It also involves understanding why the other person feels a certain way.

With these tools, you won’t just put an end to arguments; you’ll stop them before they begin! And that’s good news because working together without conflict leads to better teamwork and gets more done.

Now, let's talk about the person who will guide you through this learning journey - your instructor.

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Are you helping them think for themselves?

About the Instructor

Picture this - an expert in transforming workplace turmoil into tranquillity. Your trainer doesn't just preach textbook tactics but lives and breathes effective communication skills - thanks to a rich blend of professional therapy background and real-world experience.

Expect engaging personal anecdotes that pack a punch, bringing theory to life.

A counsellor and psychotherapist

Our instructor is a psychotherapist. This means they've had lots of training and know tons about helping people deal with anger and tough times. Think of it as having an expert guide who can help you understand your feelings at work, so things run smoother and everyone feels better.

With over 20 years in this field, your trainer has helped lots of people learn to handle their temper. They use cool ways to teach you how to stay calm and tackle problems without getting all wound up.

It's all about making positive changes that stick – for you, your team, and the whole business.

Specialises in anger and trauma

Managing anger and trauma is key for any manager. The trainer leading this course knows a lot about these topics. They've spent over 15 years helping people learn how to handle their anger.

This includes one-to-one sessions aimed at professionals just like you. You'll get the skills to keep your cool and deal with stress.

The course also digs into conflict at work, offering tips on staying calm. If things are making you mad or snappy, the instructor has advice for that too. They give real help after tough events so you can lead better and feel stronger at work.

Over 20 years of experience in delivering communication skills training for managers who can get frustrated easily

You're in good hands with our instructor Alex, who comes with a wealth of knowledge and skill. He’s spent over 20 years helping people like you to master their anger and improve communication.

This isn't just about theory; it's real-world know-how that turns tense situations into positive outcomes. Alex’s experience shines through in the course, giving you tools and strategies that have been honed over time.

His expertise means he understand exactly what triggers anger and frustration at work. He knows the best ways to deal with these emotions. You'll learn how to stay calm, even when everything around you is chaotic.

With their guidance, expect your self-confidence to grow as you become more adept at handling conflicts in a healthy manner.

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Assertiveness, Listening Skills and Emotional Intelligence Training

Benefits of the Training Course

On this dynamic course, and you'll see your team dynamics transform – better communication, stronger relationships, and efficiency like never before await just beyond the click!

Improved employee relationships

Good relationships at work are key. When you get along well with your team, everyone feels better and works better. This course helps you learn how to build trust and understand your employees.

Trust doesn't happen overnight. It needs time and effort.

You'll see the results in higher performance too. When people know their managers care, they put in more energy into their tasks. They share ideas and talk about problems openly. That means less conflict, more happiness, and better resultsfor everyone.

This training gives you tools to make those strong connections with your staff. You become aware of what makes a solid team tick. Managers like you can turn a good team into a great one with the right skills!

Enhanced communication skills

Managers, imagine a team that works together like a well-oiled machine. Good communication is the oil that keeps this machine running smoothly. Through our training course, you'll learn how to send clear messages and listen well.

This means fewer mix-ups and more trust between you and your team.

You already know talking well is vital as a manager. Yet, it's not just about what you say—it’s also how you say it. Body language speaks volumes too. Our course will show you how to use words and actions together in the best way possible for top results at work.

Plus, being able to handle tough talks without making people upset is another skill we focus on—keeping everyone moving forward instead of feeling frustrated or stuck or angry.

Increased productivity and efficiency

Training gives your team the skills they need to work better. It's like giving them super tools to get more done in less time. When employees know how to handle their feelings at work, especially anger and stress, they stay calm and focused.

They solve problems faster and make fewer mistakes. This means your team can do a lot more without working extra hours.

A course that teaches how to manage emotions can make everyone get along better too. Happier teams with less arguing mean they help each other out instead of wasting time being upset or mad.

This kind of teamwork leads to amazing work getting done quickly and well, which is great for your business!

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Learn how to be both firm and fair

Related Articles

Here are some insights with our hand-picked selection of related articles; these pieces throw the spotlight on soft skills, delve into conflict costs and offer strategies to keep workplace peace – essential complements to your management toolkit.

Importance of soft skills in the workplace

Soft skills in the workplace can turn a good team into a great one. They are about how you work with others and handle work challenges. Think of them as people skills—you use them to listen, communicate, and lead.

With strong soft skills, you can motivate your team and make sure everyone is working toward the same goals. This leads to better job performance and higher productivity.

Having these abilities means managers can adapt when plans change or problems pop up. Look at time management - t’s not just about making schedules but also staying on top of tasks when everything doesn't go as planned.

It’s all part of being a strong leader that others trust and respect. Managers with solid soft skills keep their teams engaged and confident in facing new situations together.

Cost of conflicts in the workplace

Conflicts at work are more than just headaches – they hit the wallet hard. UK businesses feel this pinch, with a hefty £28.5bn yearly cost due to clashes among staff. It's not just about hurt feelings; think lost time, people leaving jobs, and even health troubles that all stack up the bills.

Money goes to waste when teams can't get along. Expenses climb from high staff turnover to legal tangles no one wants to deal with. Managers must tackle these issues head-on or watch as costs soar and workplace vibes crumble.

How to avoid generating conflict in the workplace

To stop fights at work, know what starts them. Look for signs like high-stress levels or folks getting mad quickly. If you see these, it's time to step in and help cool things down.

Teach your team how to talk well and listen even better. Give them ways to deal with anger like taking deep breaths or counting to ten before they speak.

Make sure everyone knows the rules of how to act at work. Set clear goals so people don't get mixed up about who should do what. When someone does a good job, tell them! It makes them feel good and stops bad feelings from growing.

If trouble comes up, deal with it fast and fair. That way, small problems won't turn into big ones. Remember, you're there to guide your team - be firm but kind, and lead by example.

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How aware are you of your effect on others?


So, bosses, why not give the Frustrated Manager Training Course a go? It's all about making work life smoother for everyone. With this training, you'll get better at sorting out those tough feelings and keeping your cool.

Plus, happier teams mean better work gets done. Trust us; it's worth taking a few days to learn these savvy skills!

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Now he listens before jumping to conclusions

Frustrated Manager Training Course FAQs

1. What is a Frustrated Manager Training Course?

It's a course designed to teach managers who often feel frustrated how to handle their feelings of frustration and overwhelm during work. It includes anger management, emotional intelligence training, and goal setting.

2. How can this course improve my well-being?

The course offers techniques such as guided meditation and self-talk to reduce anxiety, manage blood pressure, and boost self-awareness – all good for your health.

3. Can taking breaks help when I feel overwhelmed at work?

Yes! Taking short breaks in the moment or engaging your brain in relaxing activities like splashing cold water on your face for a few minutes helps lower heart rate and calm aggression.

4. Will learning about emotions in the workplace benefit me?

Absolutely – understanding non-verbal behaviour, improving negotiation skills, and controlling your body and emotional states are critical parts of the training that can enhance job performance.

5. Is remote learning an option for this type of training?

Yes indeed – webinars and online courses offer convenient distance learning opportunities that include experiential elements just like instructor-led sessions.

6. Does the course offer ways to deal with unexpected challenges?

For sure, you'll learn about setting realistic expectations versus reality while developing habits to better respond when things don't go as planned.

7. What are the primary benefits of enrolling in a frustrated manager training course?

A frustrated manager training course offers a holistic approach to addressing common managerial challenges. By providing strategies to manage stress and frustration, participants can experience notable health benefits. Through exercises focusing on relaxation and mindfulness, managers can learn to navigate moments of tension with greater sense of ease, ultimately improving their overall well-being. Additionally, by developing trusted friendships within the course, managers can share frustrations and receive support, which can be beneficial for enhancing their ability to cope with low tolerance and disappointment as they arise.

8. How does a frustrated manager training course impact a manager's working hours and future performanceexpectations?

Answer: Enrolling in a frustrated manager training course can significantly influence a manager's working hours and future performance. By learning effective coping mechanisms, managers can better manage their reactions in challenging situations, leading to a more relaxed approach to their work process. This, in turn, can result in improved productivity and job satisfaction. Furthermore, by developing skills to anticipate and manage frustrations with intent, managers can expect enhanced performance not only in their current roles but also in future leadership positions.

9. How does a frustrated manager training course address common challenges such as dealing with frustration and disappointment?

Answer: A frustrated manager training course provides practical tools to help managers navigate common challenges effectively. Through exercises aimed at building resilience and increasing tolerance levels, participants learn to manage moments, feelings of frustration, and disappointment more constructively. By incorporating trusted friends into the process, managers can share experiences and receive valuable feedback, facilitating personal growth and development. Additionally, the course emphasises the importance of rest and exercise in maintaining mental and emotional well-being, ensuring that managers are better equipped to handle the demands of their roles both now and in the future.

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People used to be scared of him - no longer

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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