Team Leader & Supervisor Skills

How To Become An Inspiring Team Leader


Develop Leadership Skills

Enhance leadership through improved communication, inspiration, and understanding team motivations.

Earn Trust & Confidence

Cultivate trust, offer constructive criticism, and manage conflicts to enhance team unity and efficiency.

Management Techniques

Gain tools and insights for leading your team to success, enhancing productivity, engagement, and performance.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to help you develop your skills as a team leader and maximise your effectiveness within your organisation. It focuses on the qualities and abilities necessary to excel in this role, emphasising the importance of strong communication, motivation, and a clear understanding of team goals. By participating in this course, you will gain valuable insights into building trust among team members, providing constructive feedback, and effectively resolving conflicts. The benefits of effective team leadership, including increased productivity, higher employee engagement, and improved team cohesion, will be explored. We offer this course as a means to enhance and refine your team leadership skills, equipping you with the tools and knowledge needed to lead your team to success.

Effective team leadership and supervision are crucial for success for anyone who has been promoted to run a team. This Team Leader/Supervisor Skills Training Course is designed to equip you with the essential skills needed to excel in these roles, covering a wide range of topics such as leadership styles, coaching, and performance management techniques.

Whether you're an aspiring manager or an experienced supervisor looking to enhance your abilities further, this comprehensive guide will help you look after your career.

Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

Reserve Your Taster Session


She now feels more confident in tackling people

The Role Of A Team Leader / Supervisor

  • This Team Leader/Supervisor Skills Training Course equips you with the essential skills required to excel as leaders.
  • Key responsibilities of team leaders/supervisors include setting clear goals, monitoring and managing team performance, providing guidance and feedback to individual team members, resolving conflicts, delegating tasks efficiently, motivating team members and ensuring compliance with legal requirements.
  • Benefits of attending a Team Leader/Supervisor Skills Training Course include improved team performance, enhanced communication skills, increased employee engagement and effective conflict resolution. This training is an intensive course, an advanced workshop with online options tailored to meet the needs of aspiring leaders seeking new challenges.

A great team leader and/supervisor is responsible for guiding and motivating people towards the responsibility of achieving a common goal, ensuring that the team members are productive, efficient, and content in their roles.

Most people behave the same way towards their manager the way they were taught to behave towards other authority figures in their lives when they were growing up. The most common types of authority figures we encountered when were were children were our parents and teachers.  Therefore, it is pretty common for your team to begin to see you like work “mummy”. work “daddy”, or a bit like a head teacher. This means they’ll often look up to you, and expect you to perform certain functions, and when you don’t get it right, they’ll resent being let down by a person they expected to be able to rely on.

Key Responsibilities

As a team leader or supervisor and good team leader, there are various key responsibilities that need to be effectively managed to ensure the success of the associate member of the team. These include:

  1. Setting and communicating clear goals and objectives for the team.
  2. Monitoring and managing team performance to ensure they meet set targets.
  3. Providing guidance, support, and feedback to individual team members for their professional development.
  4. Resolving conflicts and addressing issues within the team swiftly and effectively.
  5. Delegating tasks efficiently while ensuring fair distribution of workload among team members.
  6. Motivating team members to maintain high levels of engagement and productivity.
  7. Ensuring seamless communication within the team as well as with stakeholders from other departments or external parties.
  8. Managing resources, including personnel, budgets, and materials required for successful project execution.
  9. Upholding legal requirements, organisational policies, and ensuring compliance with industry standards.
  10. Fostering an inclusive work environment by promoting equality and diversity in all aspects of the team's functioning.

By fulfilling these key responsibilities adeptly, a competent team leader shift manager, project officer, or supervisor can drive their team towards achieving operational goals while also supporting individual growth and development amongst its members.

Reserve Your Taster Session


Learn how to be soft on the person yet tough on the issue

Skills Required To Be A Successful Team Leader

Becoming an effective team leader junior manager or supervisor demands a diverse set of skills and qualities that contribute to successful leadership. Some essential, knowledge skills and behaviours required for success in these roles include:

  1. Excellent communication skills, both verbal and written
  2. Ability to inspire and motivate team members
  3. Strong decision-making and problem-solving abilities
  4. Emotional intelligence, with the capacity to understand and manage emotions in oneself and others
  5. Conflict resolution and negotiation techniques to handle challenging situations
  6. Time management skills for balancing multiple tasks and prioritising effectively
  7. Delegation skills to assign work appropriately across the team
  8. Adaptability to respond positively to change while supporting the team through transitions
  9. Strategic thinking for aligning team goals with organisational objectives
  10. Coaching and mentoring abilities for encouraging staff development
  11. Understanding of HR systems, legal requirements, and performance management techniques
  12. Knowledge of data management, project management tools, resource, risk management, organisational governance, compliance standards
  13. Commitment to promoting equality, diversity, inclusion, unconscious bias awareness within the team
  14. Building strong stakeholder relationships while managing cross - team working dynamics

By developing these key skills through Team Leader/Supervisor Skills Training Courses, aspiring leaders can significantly enhance their capabilities in leading teams managing their teams successfully towards achieving operational goals and fostering a positive working environment.

Reserve Your Taster Session


Learn how to be both firm and fair

Benefits Of This Team Leader/Supervisor Skills Training Course

This Team Leader / Supervisor Skills Training Courses offer a range of benefits, including improved team performance, enhanced communication skills, increased employee engagement, and effective conflict resolution.

Improved Team Performance

well-trained and skilled team leader plays a crucial role in boosting the overall performance of their team. By attending a Team Leader/Supervisor Skills Training Course, individuals learn essential leadership stylescoaching techniques, and strategies for developing team members and establishing clear organisational goals.

For example, through effective communication styles and supportive team development strategies learned during training courses, leaders can create an inclusive work environment that nurtures growth.

As a result, employees feel motivated to contribute positively towards achieving the great team leader's targets. A direct outcome of this improved collaboration is increased productivity and success within the organisation.

Enhanced Communication Skills

Effective communication is crucial for the success of any team leader or supervisor. Team leader/supervisor skills training courses aim to enhance communication skills by providing tools and techniques that support effective communication, such as active listening, clear expression of ideas, and constructive feedback.

Increased Employee Engagement

A key benefit of Team Leader/Supervisor Skills Training Courses is that they can help to increase employee engagement. By providing team leaders and supervisors with the necessary skills, tools, and knowledge to effectively manage their teams, employees are more likely to feel valued and supported.

For example, courses on coachingpeople managementperformance management techniques, stakeholder relationship management, emotional intelligence and conflict resolution enable team leaders/supervisors to provide feedback (both positive and negative), motivate achievement while also managing underperformance without losing sight of individual development plans.

Effective Conflict Resolution

One of the key benefits of team leader/supervisor skills training courses is gaining effective conflict resolution skills. Conflict can arise in any workplace, but it's how it's handled that makes the difference between a productive team and a dysfunctional one.

Conflict resolution training teaches leaders how to identify, manage and resolve conflicts in a constructive way that promotes healthy communication, teamwork and positive outcomes.

For instance on this course we offer core skills for team leaders that cover conflict resolution techniques such as holding difficult conversations and stakeholder communication.

Effective conflict resolution can prevent escalated tensions from impacting organisational productivity or employee engagement negatively.

Reserve Your Taster Session


Assertiveness, Listening Skills and Emotional Intelligence Training

Different Types Of Training Courses

There are various types of team leader/supervisor skills training courses, including intensive team leader courses, advanced workshops and online options, private courses and corporate training.

Intensive Team Leader Course

This intensive team leader course is a comprehensive training program designed to equip new team leaders and existing team leaders and supervisors with the necessary skills to excel in their roles.

This course covers a wide range of topics, including leadership styles, coaching, communication, emotional intelligence, feedback, building and creating rapport, and listening. It is available both online and in-person through virtual classrooms or on-site sessions.

There are no formal entry requirements for this course, but participants can receive a certificate of completion after finishing it.

Advanced Team Leader Courses & Workshops

In addition to the intensive team leader course and online options, there are also Advanced Team Leader Courses & Workshops available for those looking to take their leadership skills to the next level.

These courses cover topics such as managing former colleaguesbalancing 1:1 and group meetingsdeveloping stakeholder communication skills, and boosting confidence.

For example, we offer a three-day core skills for team leaders course in three formats: classroom, virtual, and in-house. This comprehensive course covers everything from team leader roles and responsibilities to performance management techniques and staff development strategies.

Online Courses For Team Leaders

Online team leader courses are becoming increasingly popular for those who wish to develop their leadership skills. These courses offer flexibility, allowing learners to study at their own pace and often from the comfort of their own homes or workplace.

For example, we provides a range of online team leader courses that cover topics such as coaching, communication styles, emotional intelligence, empathy training, feedback and more.

We have been recognised as a leading provider that offers online team leader courses with both practical exercises and traditional teaching methods. Participants have given positive feedback about the informative content which includes useful tools for real-life scenarios.

Private Courses & Corporate Training

Private courses and corporate training are available for the team leading and core skills for team leaders courses. These options allow you to tailor the content of the course to your specific needs, ensuring that your employees receive training on areas that will provide maximum benefit to your business.

Private courses can be held in-house or virtually, making it more convenient for businesses with teams across different locations or those looking to save on travel costs.

Reserve Your Taster Session


Now by involving people he takes them with him

Choosing The Right Training Course

To ensure you choose the right training and assessment course, consider identifying your needs, assessing the course content, and comparing providers and delivery and assessment methods.

Identifying Your Needs

To choose the right team leader/supervisor skills training course, it is essential to identify your needs. Here are some factors to consider:

  1. Identify your current job role and responsibilities.
  2. Consider your strengths and weaknesses as a leader/supervisor.
  3. Determine the specific skills you want to improve, such as communication or conflict resolution.
  4. Assess the size and complexity of your team and organisation.
  5. Define your goals for attending the training course, such as career progression or improving team performance.
  6. Consider any industry - specific requirements or legal compliance issues relevant to your role.

By identifying your needs before choosing a training course, you can ensure that you select a programme that meets your expectations and provides the necessary skills and knowledge to succeed in your role as a top team member and leader/supervisor. This will help you get the most out of the training experience and ensure that it aligns with both your operational and personal goals and organisational goals.

Assessing Course Content

Assessing the content of a team leader/supervisor skills training course is crucial to ensure that it meets your organisation's needs and goals. Look for courses that cover key areas such as leadership styles, communication skills, conflict resolution, performance management techniques, and stakeholder relationship management.

Consider if the course offers specific modules or workshops on topics relevant to your industry or department. Evaluate the level of detail in which each topic is covered and ensure that the material aligns with your organisational objectives.

We offer an online team leading course covering various topics, including core skills for team leaders course with no entry requirements available in three formats: virtual classroom, Microsoft Teams, or face-to-face delivery.

Reserve Your Taster Session


People used to be scared of him - no longer

Comparing Training Providers

Before deciding on a team leader or shift supervisor skills training course, you’ll want to compare different providers and their delivery methods to ensure you choose the best fit for your needs. Here are some of the key factors you’ll no doubt be considering when comparing providers and delivery methods.

Course Content

Does the provider offers a comprehensive range of topics related to leadership, management, communication, and more.

Delivery Method

Does the provider offers flexible delivery methods such as online, classroom, or in-house training to suit your preferences and schedule.

Reputation and Experience

Research the provider's reputation, client list, and the experience of their trainers to ensure they are a trusted and proven provider with a track record and credibility.

Customer Reviews and Awards

Look for positive customer reviews and awards like to confirm the provider's commitment to quality service.

Course Fee

Does the course fee include all learning resources, tests, and certificates without any hidden costs.

Post-Course Support

Does the provider offer support for career progression after completing the course.

By comparing providers and delivery methods, you can ensure you choose the right team leader or supervisor skills training course tailored to your specific needs and preferences.

Frequently Asked Questions

Got questions about the Team Leader/Supervisor Skills Training Course? Check out our FAQ section to get answers and learn more about what this course can do for your career.

Course Certificates

All attendees of the Team Leader/Supervisor Skills Training Course receive a certificate upon completion. The course certificate is provided to acknowledge each learner's participation and successful completion of the program.

It serves as evidence that they have acquired new skills and knowledge in: leadership and management, coaching, communication, conflict resolution, and more. The certificate can be used by learners to demonstrate their commitment to professional development to current or future employers.

Online/Remote Training Options

Online/remote training options are available for the Team Leader/Supervisor Skills Training Course, making it easier and more convenient for learners to access the course from anywhere.

The virtual classroom offers a real-time interactive learning experience that allows learners to ask questions and participate in group discussions.

With online training, there's no need to worry about travel expenses or time away from work. Learners can complete the course at their own pace, as long as they have access to a computer or tablet with an internet connection.

Facilities And Logistics

The facilities and logistics of the Team Leader/Supervisor Skills Training Course are well-planned and catered for. The course is delivered online, and participants need access to a computer, laptop or tablet with Internet access to successfully complete the course.

Meeting rooms are also set up for the full two day course's training sessions. Additionally, sweets, cookies, and chocolates are available for delegates during the training course. All attendees receive course certificates upon completion of the training course.

Investing in a Team Leader/Supervisor Skills Training Course can benefit both individuals and organisations. Through understanding the role and responsibilities of team leaders/supervisors, developing essential skills such as communication and conflict resolution, and obtaining recognised qualifications, individuals can enhance their performance and progress in their careers.

At the same time, employers can improve team performance, employee engagement, stakeholder relationships, compliance with legal requirements by providing tailored training courses to their teams.

By choosing the right course that meets your needs from accredited providers offering various delivery methods such as virtual classroom or in-person courses locally or UK-wide at competitive prices.

Reserve Your Taster Session


Learn how to be soft on the person yet tough on the issue

Team Leader / Supervisor Skills Training Course FAQs

What is included in a Team Leader / Supervisor Skills Training Course?

A comprehensive training course for team leaders and supervisors covers areas such as communication, performance management, conflict resolution, decision making and delegation of tasks. It also emphasises the importance of their role in maintaining a positive work culture and motivating employees.

How long does it take to complete a Team Leader/Supervisor Skills Training Course?

The duration of a Team Leader/Supervisor Skills Training Course can vary, per course information but typically ranges from two-three days, with some a generous amount of one-to-one coaching spanning several months.

Who should attend a Team Leader / Supervisor Skills Training Course?

Anyone who is currently working or aspiring to work in leadership positions such as team leaders or supervisors can benefit from attending this course. This includes those who have recently been promoted into managerial positions, experienced managers looking to develop new skills and even those seeking career advancement opportunities within their own employer or organisation.

How will attending a Team Leader / Supervisor Skills Training Course benefit my career?

By completing this training program, you'll gain valuable knowledge and skills that are essential for effective leadership roles across various industries. Your improved abilities will enhance your overall work performance by improving communication with staff members, delegating duties more effectively, managing conflicts better leading towards personal growth & satisfaction coupled with increased recognition/opportunities further down line with potential salary increases too.

What is the duration of Gould Training's team leader and supervisor skills course?

Gould Training offers a comprehensive two-day or three-day course that focuses on enhancing team leader and supervisor skills. Each participant will receive a generous amount of one-to-one coaching aside from the classroom training.

Can I access the training online?

Yes, Gould Training provides the convenience of online learning for their team leader and supervisor skills course. Participants can access the course materials and resources remotely, allowing for flexible learning.

How does Gould Training emphasise building relationships in their course?

We recognise the importance of building relationships as a team leader or supervisor. Our course emphasises effective communication, fostering trust, and developing strong connections with team members to enhance collaboration and productivity.

Where can I find information about Gould Training's team leader and supervisor skills course?

Detailed information about Gould Training's team leader and management role and supervisor skills course can be found on our website. The course description, learning outcomes, and enrollment details are readily available for interested individuals.

How does Gould Training focus on developing individuals in their course?

This team leader and supervisor skills course placess a strong emphasis on individual development. Through practical exercises and personalised feedback, participants learn how to identify and nurture the strengths of their team members, fostering personal and professional growth.

Does Gould Training cater to individuals in various management roles?

Yes, our team leader and supervisor skills course is designed to benefit professionals in different management roles. Whether you're a new team leader or an experienced supervisor, the course offers valuable insights and strategies applicable to various management positions.

Does this course incorporate good practice examples?

Absolutely. Our team leader and supervisor skills course integrates industry best practices and real-life case studies to provide participants with practical knowledge and examples. This ensures that learners can apply their newfound skills effectively in their own work environments.

How can Gould Training's team leader and supervisor skills course have a positive impact?

A: By equipping participants with essential leadership and management competencies, this course has a positive impact on your professional development. The acquired skills enhance your ability to lead teams, make informed decisions, and drive overall team performance.

What qualification level does Gould Training's team leader and supervisor skills course offer?

Our team leader and supervisor skills course provides participants training at an intermediate and advanced level, depending on their prior experience and knowledge.

Does Gould Training consider practical experience in their team leader and supervisor skills course?

Yes, we value practical experience and incorporates it into our course. The training sessions encourage participants to share their experiences, enabling them to learn from each other and gain insights into handling different situations effectively.

Can employers benefit from Gould Training's team leader and supervisor skills course?

Absolutely. Our course offers employers the opportunity to invest in your team leaders and supervisors, empowering you with the necessary skills and knowledge to lead your team successfully. This, in turn, positively impacts team dynamics and overall organisational performance.

Reserve Your Taster Session


Get Started Now

Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

Invalid Input
Invalid Input
Invalid Input