Skills That Can Improve Workplace Culture
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This training is designed to develop your employee engagement skills. It is for managers seeking to improve their employee engagement levels. The training covers various strategies for improving engagement levels as a key factors in improving business performance and creating a more productive and motivated team.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
How to be more successful at employee engagement
- a London UK management training course & leadership development programme
called Skills with People?
How to win employees trust,
How to inspire and motive employees,
How to offer employees feedback WITHOUT antagonising,
How to confront difficult employees WITHOUT making them defensive,
How to show your appreciation for employees without sounding fake or patronising.
On this employee engagement course you'll learn strategies for developing better quality relationships with your workforce, how to become a highly engaging leader and manager, how to create the right atmosphere and environment for a team to trust and thrive, and how to give employees a voice so you can help them express themselves more satisfyingly. You can make a start on improving the quality and effectiveness of your communication. Here's how:-
To give praise, think of something specific that the person has said or done that you feel good about, and give three pieces of specific information about it:-
Then pause and pay close attention. Allow time for your praise to sink in and for the other person to respond. Do not be in a hurry to start the criticism. Go on to the criticism only when you are sure he is in a receptive state of mind.
Here's how. Think of one thing you feel bad about, and give 3 specific pieces of information:-
Then pause and pay close attention. Allow time for your criticism to sink in and for the other person to respond.
When you try out this method of engaging with employees, pay close attention to how the other person is receiving it. Make your praise so specific, honest and generous that he feels genuinely approved of, and do your utmost to make the whole experience highly motivating for them.
Most people are amazed at how well this method works when they put it to the test. However, this kind of assertiveness training is hard to learn quickly. Practise in easy situations before moving on to difficult ones. On the Skills with People course we'll give you a great deal of coaching and feedback to help you develop your confidence you can use this approach effectively.
Not if you are generous. If you do a generous enough job with the praise, the criticism will also be received as positive. It will not be necessary to follow it with praise.
Yes, it's a pretty good rule of thumb. Otherwise your constructive criticism, however kindly meant and well done, is likely to put them on the defensive, and then it is much harder to get through to them.
The answer is, when they feel genuinely approved of. So be generous. Don't stop at one piece of praise when you can find two. Don't stop at two when you can find three. Convince them you are genuinely in their fan club. The result is electric. Imagine how it would feel if someone genuinely treated you like this. These are powerful employee engagement skills.
Only when you suspend critical thoughts can you see the other person in a more generous light. You can you do this by making a conscious effort to separate their weaknesses from their strengths.
You can't think generously while carrying a grudge. Grudges, or grievances, weigh heavily on us. However, no one can make us carry them.
Yes you probably will sound patronising unless you make the praise very specific, and say only what you sincerely mean. If you do these two things there's no danger of being patronising.
It gives time for your words to sink in, and for the other person to respond. Most people are in a rush. Don't be. This way of communicating works better slowly.
No, of course not. It works better if you give more praise than criticism. It also works well to praise often with no criticism attached.
Employee engagement refers to the emotional connection between employees and their work, which influences their motivation, commitment, and performance. In order to create a positive workplace culture that encourages collaboration, innovation and drives organisational success it is crucial for people to feel respected, valued, cherished and that their efforts and sacrifices are noticed and that their employer is grateful for their dedication.
Employee engagement training comes in various forms such as soft skills training, leadership development, team-building exercises and diversity and inclusion training.
Soft skills are crucial to employee engagement and performance in the workplace. These skills are the interpersonal attributes that enable people to communicate effectively, work well with others, and manage relationships with colleagues, customers, and clients.
Here are some of the most important soft skills that can be developed through employee engagement training. All these skills are taught on this training course:
By providing soft-skills training as part of an employee engagement initiative businesses have discovered improved productivity across its workforce leading to higher productivity and superior company performance overall.
Employee engagement training can bring several advantages to your business, including enhanced workplace culture, improved employee productivity and performance, and higher retention rates.
Measuring employee engagement is crucial for businesses to understand how engaged their workforce is and identify areas of improvement.
Measuring employee engagement is crucial for organisations that want to improve their people management processes. Using data and analytics can help employers gain insight into employee satisfaction levels, identify areas where they may be falling short and implementing strategies to make improvements.
Surveys and feedback are commonly used methods of measuring engagement, providing a way for employees to voice their opinions anonymously. Analysing this data can also help track changes over time and provide metrics that enable employers to evaluate the effectiveness of their training programs.
When conducting employee engagement training, it is important to communicate clear expectations, design engaging and interactive sessions, and provide ongoing support and feedback for learners to remain engaged and motivated.
One of the key aspects of successful employee engagement training is providing ongoing support and feedback. Here are some important ways to ensure that your employees remain engaged:
By providing ongoing support and feedback throughout the employee engagement training process, you can create an environment that fosters continuous learning, growth and development which ultimately leads to greater engagement levels amongst staff resulting in higher workplace productivity rates.
Employee engagement training focuses on strategies and techniques to empower and engage employees, encourage collaboration, build a positive company culture, increase job satisfaction and drive productivity within an organisation.
Engaged employees tend to be more productive, motivated and loyal to their employer which can lead to increased profitability, reduced turnover rates and better overall business performance.
All levels of staff from CEO's, managers, supervisors & entry level workers can benefits from such trainings; it is important for everyone across the organisation to have a good understanding of how they can contribute to creating a strong culture of engagement.
The duration of Employee Engagement Training varies depending on the needs of the business but generally lasts between one day up-to several weeks or months. It may take longer if organisations would like continuous support after initial program has concluded in order maintain momentum towards achieving goals set at beginning stages.