Employee Engagement Training

Skills That Can Improve Workplace Culture


Boost Productivity

Enhance work environment positivity and productivity by improving culture and raising overall productivity levels.

Empower Teams

Strengthen work relationships for better communication, collaboration, motivation, and learning to inspire.

Unleashing Potential

Harness employee potential by cultivating a positive culture, and boost satisfaction and commitment.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This training is designed to develop your employee engagement skills. It is for managers seeking to improve their employee engagement levels. The training covers various strategies for improving engagement levels as a key factors in improving business performance and creating a more productive and motivated team.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Learn how to tune in to others and enable them to tune in to you

Is this the right employee engagement training for you?

Yes, if any of the following sound like you;-

  • I'm not sure I'm getting the best out of my people.
  • Some of them don't seem to be as motivated as I need them to be.
  • There seems to be a barrier between us and I don't know how to get through it and make a real connection with them.
  • You have an employee retention problem and would like to be better at keeping hold of good people.

How to be more successful at employee engagement
- a London UK management training course & leadership development programme
called Skills with People?

How to win employees trust,
How to inspire and motive employees,
How to offer employees feedback WITHOUT antagonising,
How to confront difficult employees WITHOUT making them defensive,
How to show your appreciation for employees without sounding fake or patronising.

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She now feels more confident in tackling people

What you'll take away from this employee engagement training

  • How to be much more connected with people and learn some employee engagement strategies.
  • How to develop skills that will enable you to engaging in much better on their wavelength and get them tuned in and engage much better on yours.
  • How to talk straight and be more engaging by give them really effective feedback.
  • How to win their trust and get them to take you more into their confidence when they're struggling to do what you want them to do. As soon as you feel their level of engagement is slipping you'll be able to discuss it openly with them and resolve the problem.
  • How to develop skills that will give you the power to succeed with your bosses, peers, friends and relations ... indeed, with anyone you interact with. They're a simple set of basic employee engagement skills with universal usefulness.
  • You'll learn is a powerful blend of the two most crucial employee engagement skills. These skills are listening with empathy and speaking assertively. The course aims to help you master them. It is a practical how-do-you-actually-say-it course, with lots of clear guidance and coaching on how you can apply the skills to your own difficult conversations.
  • We'll help you master the skills. You'll receive lots of one-to-one coaching so you can put them into practice when you most need them. We'll also help you identify common mental habits that get in the way of successful employee engagement. Mental habits matter. They're the reason why these skills are not necessarily easy. Becoming aware of them is a step towards laying them aside.

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Assertiveness, Listening Skills & Emotional Intelligence Training

A practical guide - how to improve employee engagement

How to use emotionally intelligence to inspire and motive employees

On this employee engagement course you'll learn strategies for developing better quality relationships with your workforce, how to become a highly engaging leader and manager, how to create the right atmosphere and environment for a team to trust and thrive, and how to give employees a voice so you can help them express themselves more satisfyingly. You can make a start on improving the quality and effectiveness of your communication. Here's how:-

How to inspire and motive employees with praise that isn't over the top

To give praise, think of something specific that the person has said or done that you feel good about, and give three pieces of specific information about it:-

  1. The fact that you feel good, e.g., pleased, satisfied, impressed, full of admiration.
  2. Specifically what you feel good about.
  3. Why it makes you feel good.

Then pause and pay close attention. Allow time for your praise to sink in and for the other person to respond. Do not be in a hurry to start the criticism. Go on to the criticism only when you are sure he is in a receptive state of mind.

How to criticise employees without making them defensive

Here's how. Think of one thing you feel bad about, and give 3 specific pieces of information:-

  1. The fact that you feel bad, e.g., frustrated, concerned, dissatisfied, alarmed.
  2. What you feel bad about.
  3. Why it makes you feel bad.

Then pause and pay close attention. Allow time for your criticism to sink in and for the other person to respond.

When you try out this method of engaging with employees, pay close attention to how the other person is receiving it. Make your praise so specific, honest and generous that he feels genuinely approved of, and do your utmost to make the whole experience highly motivating for them.

Most people are amazed at how well this method works when they put it to the test. However, this kind of assertiveness training is hard to learn quickly. Practise in easy situations before moving on to difficult ones. On the Skills with People course we'll give you a great deal of coaching and feedback to help you develop your confidence you can use this approach effectively.

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Now by involving people he takes them with him

Employee engagement - practical tips

If I follow praise with criticism will I end being negative?

Not if you are generous. If you do a generous enough job with the praise, the criticism will also be received as positive. It will not be necessary to follow it with praise.

Is it necessary to start with praise?

Yes, it's a pretty good rule of thumb. Otherwise your constructive criticism, however kindly meant and well done, is likely to put them on the defensive, and then it is much harder to get through to them.

How do I know when I have given enough praise?

The answer is, when they feel genuinely approved of. So be generous. Don't stop at one piece of praise when you can find two. Don't stop at two when you can find three. Convince them you are genuinely in their fan club. The result is electric. Imagine how it would feel if someone genuinely treated you like this. These are powerful employee engagement skills.

What if I can't think of anything to praise them for?

Only when you suspend critical thoughts can you see the other person in a more generous light. You can you do this by making a conscious effort to separate their weaknesses from their strengths.

What if I resent them too much to think generously about them?

You can't think generously while carrying a grudge. Grudges, or grievances, weigh heavily on us. However, no one can make us carry them.

Am I not in danger of being patronising when I give praise?

Yes you probably will sound patronising unless you make the praise very specific, and say only what you sincerely mean. If you do these two things there's no danger of being patronising.

Why is the PAUSE so necessary when using this method?

It gives time for your words to sink in, and for the other person to respond. Most people are in a rush. Don't be. This way of communicating works better slowly.

Must I always follow praise with criticism?

No, of course not. It works better if you give more praise than criticism. It also works well to praise often with no criticism attached.

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People used to be scared of him - no longer

Understanding the importance of Employee Engagement Training

Employee engagement refers to the emotional connection between employees and their work, which influences their motivation, commitment, and performance. In order to create a positive workplace culture that encourages collaboration, innovation and drives organisational success it is crucial for people to feel respected, valued, cherished and that their efforts and sacrifices are noticed and that their employer is grateful for their dedication.

What is Employee Engagement?

  • The definition of employee engagement is the emotional commitment and involvement an employee makes towards their organisation and its goals. It includes not only the employees' satisfaction with their job, but also how passionate and motivated they are to contribute to organisational success.
  • For example, imagine a sales representative in a tech company who is genuinely interested in understanding customer needs, staying updated on product advancements, and offering valuable solutions that benefit both the client and their own team or organisation.
  • Because the representative takes pride in providing exceptional service while actively working towards achieving business objectives they are more likely to demonstrate an engaged attitude. This is especially obvious when compared to someone else who is just working their hours, clock watching until they can go home and forget about work.

Key Themes: Employee Involvement And Collective Aspects Of Employee Relations

  • A critical aspects of employee engagement is facilitating employee involvement in decision-making processes and fostering a sense of value and belonging within an organisation.
  • To achieve this an organisation needs open communication channels that allow employees to voice their opinions, ideas, and concerns without fear of retribution if they express any criticism.
  • Cultivating an atmosphere of where teamwork and collaboration are encouraged also improves productivity and helps create a supportive work environment where employees feel valued and connected with their colleagues.
  • Some organisations use this training course to help facilitate team-building exercises or workshops focusing on conflict resolution skills as part of their regular ongoing learning opportunities. This strengthens workplace relationships while improving job satisfaction levels among workers. It also gives people a skill-set they find helpful when they inevitably clash over competing priorities, or best practices about how to achieve common goals.

The Importance Of Engaged Employees

  • The importance of employee engagement training cannot be overstated. A highly engaged workforce not only contributes to an organisation's overall success, but it also has a direct impact on its bottom line.
  • Engaged employees are more productive, enthusiastic and committed to their work. This will inevitably lead to improved performance, higher engagement levels and increased profitability, and is far better than the alternative, which is a grudging workforce who is clock-watching and counting down the hours until the weekend when they can go home and do other things.
  • To encourage a culture of engagement within an organisation, businesses need to invest in employee engagement training strategies that motivate and empower team members. Offering ongoing learning opportunities can help improve job satisfaction. The majority of employees report feeling more more loyal towards employers who provide more learning experience and better professional development prospects.
  • Employee mental health is another aspect that greatly affects employee engagement levels. When employees feel valued and supported in their employee health well-being they are likely to remain engaged at work for longer periods.

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Now he listens before jumping to conclusions

Different Types Of Employee Engagement Training

Employee engagement training comes in various forms such as soft skills training, leadership development, team-building exercises and diversity and inclusion training.

Soft Skills Training

Soft skills are crucial to employee engagement and performance in the workplace. These skills are the interpersonal attributes that enable people to communicate effectively, work well with others, and manage relationships with colleagues, customers, and clients.

Here are some of the most important soft skills that can be developed through employee engagement training. All these skills are taught on this training course:

  1. Communication Skills - Effective communication is essential in any workplace. Employees can learn to communicate clearly, actively listen, and respond appropriately to feedback through various training methods. Having good communication skills will enable people to feel much more confident about problem-solving, and negotiating how to manage competing priorities.
  2. Emotional Intelligence - Emotional intelligence involves understanding emotions. Both your own and other people's, and being able to navigate them effectively. Training employees in emotional intelligence will help them build stronger relationships at work.
  3. Leadership Skills - Strong leaders inspire their teams to achieve great things while also developing their own leadership potential for growth opportunities within the organisation. Employee engagement training can foster leadership development by teaching team building, delegation techniques and conflict resolution strategies.

By providing soft-skills training as part of an employee engagement initiative businesses have discovered improved productivity across its workforce leading to higher productivity and superior company performance overall.

Leadership Development

  • Leadership development is a critical component of employee engagement training. Effective leaders are essential to creating engaged and motivated teams, driving business success, and retaining top talent.
  • Through leadership development training, managers learn how to identify the strengths of their employees and leverage them for the benefit of the whole team together. They also gain insight into their own leadership style and how it can affect employee motivation and productivity.
  • For example, research shows that transformational leaders who inspire trust among their team members tend to have more engaged employees than authoritarian or laissez-faire types of leaders.

Team Building Exercises

  • Team building exercises are an essential part of employee engagement training. They are a fun way to build relationships, improve communication and collaboration skills, and foster a sense of unity among team members. Examples of team-building exercises include, playing games to solve puzzles together, taking turn to guide blindfolded colleagues around an obstacle course, scavenger hunting, cooking challenge and outdoor adventure activities.
  • However, what where these activities fall down is that although they may be fun to participate in, what they don't do is teach the skills participants will need once they return to work, and find themselves coming into conflict about their competing priorities, or different options about how to collaborate to achieve their work goals or targets.

How is this training course different?

  • This training course is different because it not only gives participants a set of skills they can use to discuss their thoughts and feelings, it provides plenty of practice so they can repeatedly try to communicate with other team members, then view a video replay, so they can see how they came across, and then adjust their approach if the effect they achieved is not the one they were going for. With repeated practice and rehearsal they can rinse and repeat until they are confident they are able to come across they way they intend.
  • A team building course like this can lead to numerous benefits for an organisation such as improved communication and collaboration between employees leading to better productivity at work. Up-skilling you team with this training program will improve loyalty among your employees leading towards organisational success.

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Learn how to be both firm and fair

The Benefits Of Employee Engagement Training

Employee engagement training can bring several advantages to your business, including enhanced workplace culture, improved employee productivity and performance, and higher retention rates.

Improved Employee Productivity And Performance

  • Employee engagement training is crucial in improving productivity and performance within an organisation. Engaged employees are more likely to be productive, efficient, and creative when performing their job duties.
  • Studies revealed that highly engaged business units experience a reduction in absenteeism and an increase in productivity compared to those with lower engagement levels.
  • In fact, companies with engaged employees outperformed those without. Proper training can help employees develop new skills, learn new technologies or techniques, have better communication throughout the team, which ultimately leads to improved work quality and results.

Higher Employee Retention Rates

  • Employee retention is one of the biggest challenges faced by organisations today. The cost associated with replacing a single employee can be staggering, especially when taking into account recruiting fees and training costs.
  • Fortunately, investing in employee engagement training can help to mitigate this issue significantly. When employees feel valued, supported and engaged through targeted training programs that improve their skills, job satisfaction increases exponentially.
  • This leads to higher levels of loyalty and commitment among staff members as well as increased productivity which are all critical factors in creating an engaging work environment where employees want to stay long-term.
  • According to important facts about employee engagement, a majority of employees said they would be more loyal if they had access to better professional development opportunities while disengaged workers can cost organisations a lot of lost revenue every year.

Enhanced Workplace Culture And Morale

  • Enhancing workplace culture and morale is a crucial aspect of employee engagement training. This involves creating an environment where employees feel valued, respected, and supported.
  • It starts with clear communication and expectations from managers, as well as opportunities for open dialogue and feedback.
  • A positive work culture not only boosts employee morale but also improves productivity levels. Employees who enjoy their work environment are more likely to remain engaged in their roles long-term, reducing turnover rates.
  • Additionally, organisations with high levels of employee engagement report increased creativity and innovation among their workforce, leading to improved business outcomes.

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Learn how to be soft on the person yet tough on the issue

Choose one of the longest running employee engagement training course

  • This is one of the top employee engagement training programs in the UK.
  • We offer custom-made courses aimed at helping managers understand how to create an environment that inspires creativity and innovation among teams.
  • Additionally, we offer our clients the chance to engage in interactive learning experiences designed to remain engaged with each other throughout the course duration no matter where you are located or what your own level is.

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How aware are you of your effect on others?

Measuring Employee Engagement

Measuring employee engagement is crucial for businesses to understand how engaged their workforce is and identify areas of improvement.

Surveys And Feedback

  • Measuring employee engagement is crucial to understanding the effectiveness of training programs. Surveys and feedback are key tools in gauging the level of employee engagement within an organisation.
  • Employee surveys provide insight into what employees think about their roles, colleagues, and work environment. In addition to providing a snapshot of overall engagement levels, they also offer valuable information for managers looking to improve specific areas that may be negatively affecting engagement.
  • Data analysis can help identify trends, such as high rates of turnover or low scores on particular aspects of job satisfaction which can inform future training initiatives.
  • The majority of employees say that better professional development opportunities would make them more loyal to their employer.

Data And Analytics

Measuring employee engagement is crucial for organisations that want to improve their people management processes. Using data and analytics can help employers gain insight into employee satisfaction levels, identify areas where they may be falling short and implementing strategies to make improvements.

Surveys and feedback are commonly used methods of measuring engagement, providing a way for employees to voice their opinions anonymously. Analysing this data can also help track changes over time and provide metrics that enable employers to evaluate the effectiveness of their training programs.

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People who feel understood are more receptive

Tips For Successful Employee Engagement Training

When conducting employee engagement training, it is important to communicate clear expectations, design engaging and interactive sessions, and provide ongoing support and feedback for learners to remain engaged and motivated.

Why is this training so engaging?

  • Engaging and interactive training sessions are essential elements of any employee engagement program. As one of the best training programs we accommodate different learners' styles, allowing them to participate fully in the process.
  • From discussions and role-playing exercises to case studies and simulations, interactive training sessions can help employees understand how their skills impact their work experience. This is supplemented by a generous amount of one-to-one coaching sessions so participants can become confident they know what they're doing, and how to achieve their goals.
  • According to research, most people retain information better through participation than by reading or hearing it passively. Our interactive training sessions provide opportunities for employees to ask questions, share experiences with colleagues and receive personalised feedback from their trainer easily.

Ongoing Support And Feedback

One of the key aspects of successful employee engagement training is providing ongoing support and feedback. Here are some important ways to ensure that your employees remain engaged:

  1. Regular check-ins: Managers should schedule regular meetings with their team members to discuss their progress, goals, and any concerns they may have.
  2. Continuous learning opportunities: Encourage ongoing learning by providing access to online courses, workshops or training sessions that help employees improve their skills and develop new ones.
  3. Recognition and appreciation: Recognise and appreciate employee achievements regularly. A simple thank you note or a shout-out during a team meeting can go a long way in boosting morale.
  4. Performance reviews: Conduct regular employee performance reviews to give employees feedback on areas where they excel, as well as areas where there is potential for improvement.
  5. Two-way communication: Encourage open communication between managers and employees, giving them the opportunity to share their opinions, ideas, and concerns freely.
  6. Clear expectations: Make sure that employees understand what is expected of them in terms of job responsibilities, productivity targets, accountability etc., so they can focus on achieving these objectives.

By providing ongoing support and feedback throughout the employee engagement training process, you can create an environment that fosters continuous learning, growth and development which ultimately leads to greater engagement levels amongst staff resulting in higher workplace productivity rates.

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People can't help arguing when they feel misunderstood

Employee Engagement Training FAQs

1. What is employee engagement training?

Employee engagement training focuses on strategies and techniques to empower and engage employees, encourage collaboration, build a positive company culture, increase job satisfaction and drive productivity within an organisation.

2. How can employee engagement training benefit my business?

Engaged employees tend to be more productive, motivated and loyal to their employer which can lead to increased profitability, reduced turnover rates and better overall business performance.

3. Who should participate in employee engagement training?

All levels of staff from CEO's, managers, supervisors & entry level workers can benefits from such trainings; it is important for everyone across the organisation to have a good understanding of how they can contribute to creating a strong culture of engagement.

4. How long does employee engagement training usually last?

The duration of Employee Engagement Training varies depending on the needs of the business but generally lasts between one day up-to several weeks or months. It may take longer if organisations would like continuous support after initial program has concluded in order maintain momentum towards achieving goals set at beginning stages.

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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