Interpersonal Skills - Management Training & Leadership Coaching

Strengthen Your Social Connections


Effective Communication

Learn key communication skills to lead effectively, enhance teamwork, and improve work atmosphere.

Emotional Intelligence

Develop emotional intelligence for managing difficult conversations and building strong, lasting relationships.
Conflict resolution

Conflict Resolution

Learn conflict resolution techniques for improved problem-solving, efficiency, and collaborative workplace culture.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to improve your communication, team building, and leadership skills. You'll be provided with a combination of one-to-one coaching and a small group setting help you improve communication team building leadership skills. You'll learn be more emotionally intelligent you can empathise ease and be assertive without worrying about hurting anyone's feelings. You'll be able to be completely honest, authentic and sincere in saying what you really think without having to worry whether they way you're putting it over might ruffle any feathers. In fact, other people will love you for it.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Now by involving people he takes them with him

What Makes This Interpersonal Skills Training So Effective?

Crucial skills for getting the best out of others

Interpersonal skills that inspire and motive,
Confidently confront others,
Criticise WITHOUT antagonising,
Be tough on the issue and soft on the person,
Persuade, influence and negotiate without arguing.


For more than 40 years this interpersonal skills training course has proven to be one of the most highly acclaimed.  Over the years we've had thousands of managers and professionals through our hands.  Many have said it's one of the best relationship building training courses they ever attended.  We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives.

Having strong interpersonal skills is essential for career success. Communication, empathy, conflict resolution and teamwork are just a few of the abilities that make up good interpersonal skills.

Whether you're a manager or an employee, developing these critical competencies can help you build lasting relationships with clients and colleagues alike. The good news is that these are skills, and just like any skill you can improve with the right kind of interpersonal skills training course.

Why are interpersonal skills so important?  Here are some highlights of the key benefits this training provides.  If you're looking to develop your communication and collaboration abilities further, read on!

Interpersonal skills are essential abilities that enable you to interact effectively with others in a variety of settings. Whether it's communicating professionally, collaborating on projects, or building strong relationships, possessing these skills can determine your success in the workplace.

The importance of interpersonal skills cannot be overstated. With advancements in technology and communication tools, the ability to connect with colleagues, clients and customers has become critical for organisations to thrive. Having an understanding of how different personalities work together and how best to communicate ideas is fundamental when navigating complex work environments.

By investing time into developing your interpersonal skills, for example using this emotional intelligence workshop or our conflict resolution techniques courses, businesses can aid their employees' personal development while also enhancing workplace interaction and productivity.  Ultimately you’ll creat better working relationships amongst staff members leading to long-term career growth and overall business success.

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Learn how to be both firm and fair

Benefits Of This Interpersonal Skills Training

This course will help you become more successful learners, and become a more effective leaders who creates a positive, productive work environment.  Here's how;-

Course Topic Benefit of this course

Communication Skills

Learn how to communicate clearly and effectively in one-on-one conversations and group settings, focusing on listening with empathy and speaking assertively. Practice these skills in various scenarios, including giving honest feedback without jeopardizing relationships.

Emotional Intelligence

Develop your emotional intelligence to effectively manage your own emotions and respond appropriately to the emotions of others.

Conflict Resolution

Acquire skills to resolve conflicts with elegance, including understanding the causes of conflict, active listening with empathy, demonstrating understanding of others' perspectives, and working collaboratively towards acceptable solutions.

Building Strong Relationships

Learn how to build and maintain positive relationships with colleagues, subordinates, and superiors, even in difficult or stressful situations.

Leadership Skills

Understand your own personality and leadership style, create a culture of trust and collaboration, and learn how to take on the role of a mentor or coach to better support your team.


Increase self-awareness by tuning into your own drives, understanding your values and beliefs, and practicing articulating what matters to you in order to get your needs met.

Team Building

 Team building workshops are like fun classes at work that help people learn how to work better together. They make communication, problem-solving, and working together easier. Companies like to do these workshops because they help make their staff better at their jobs.


Effective communication skills

Effective communication skills are the foundation of strong interpersonal skills.  On this course you'll learn how to communicate clearly and effectively, both in one-on-one conversations and in group settings.  This course concentrates on two crucial skills which are essential for connecting with other people well, how to listen with empathy, and how to speak assertively.  There are many applications for these communication skills that might be relevant to you personally.  You'll have plenty of opportunity to practice them in as many scenarios as you like.  For example, one of the most commonly requested topics is "how to give honest feedback without jeopardising my relationships".

Interpersonal skills training can enhance communication in the workplace. Effective communication is essential for creating a positive working environment and building strong relationships with clients, colleagues and managers. By participating in this interpersonal skills course, you will develop the ability to communicate clearly and effectively, both verbally and non-verbally. This includes mastering body language, active listening skills and effective interpersonal communication techniques.

Improved communication leads to better feedback mechanisms and stronger working relationships which ultimately underpin business success. This training programme covers effective negotiation techniques that help build confidence in dealing with conflict situations within the workplace - these are key life skills that can be developed by participating in various types of interpersonal skills development course exercises.

Emotional Intelligence - Increased Empathy And Understanding

Emotional intelligence involves understanding and managing one's own emotions and the emotions of others.  On this course you'll develop your emotional intelligence, so they can effectively manage your own emotions and respond appropriately to the emotions of others.


This particular interpersonal skills training programme can greatly increase the empathy and understanding among team members in the workplace. When employees are trained on how to put themselves in someone else's shoes, it fosters a sense of compassion and collaboration that is essential for effective teamwork. This skill allows you to appreciate different perspectives which enhances communication and reduces misunderstandings.


Empathy helps improve customer service as well as employee relations by enabling staff to understand their clients' needs better. Through interactive activities such as role-playing exercises, practical feedback sessions, and listening exercises, employees can learn this soft skill effectively during this interpersonal skills courses. It teaches you how to engage with internal stakeholders as well as external customers so they can provide more personalised assistance while avoiding conflict when communicating with people from various backgrounds or cultures.

Improved Conflict Resolution

Conflicts are inevitable in any workplace.  As part of this training you'll be equipped the skills you need to resolve conflicts with elegance.  This includes understanding the causes of conflict, active listening with empathy, demonstrating your understanding of their point of view (even if you disagree with it), and reassuring them about your motives so you can work collaboratively towards acceptable solutions.

This interpersonal skills training course can significantly impact your team's conflict resolution abilities. The ability to handle conflicts effectively and efficiently is an essential skill for any business. With this interpersonal skills training, you can learn how to understand your own reactions in conflict situations and work towards solutions that satisfy everyone involved.

Through role-play exercises and simulations, you’ll learn how to communicate better and manage both your own and the other person’s emotions during stressful situations. You’ll develop the necessary communication techniques needed to address issues proactively before they escalate into greater problems. Our conflict resolution workshops also teach people how to use effective listening skills, empathise with others' perspectives, and negotiate win-win outcomes - all vital aspects of successful conflict resolution within a business setting.

Conflict resolution is an essential component of any successful workplace, and this interpersonal skills training can provide you with a range of techniques to help you manage disputes in your professional life. Techniques such as active listening, mediation, and negotiation are explored during training programmes that aim to empower you to find constructive solutions to conflicts. By developing these skills, you are more likely to reduce stress levels and improve collaboration with colleagues.

At work every conflict has potential negative effects on relationships between different parties involved. This interpersonal skill course offers practical conflict resolution techniques equip you with the ability not only to handle situations more efficiently but also recognise signs of arising issues before they escalate. The use of effective communication goes hand-in-hand with this type of training - making it imperative for participants to learn how best they can articulate their concerns while still fostering mutually respectful working relationships with peers or clients.

Building strong relationships

Building strong relationships with colleagues, subordinates, and superiors is a critical component of effective leadership.  On this course you'll learn how to build and maintain positive relationships, even in difficult or stressful situations.

Strengthened Leadership Skills

Effective leadership involves inspiring and motivating others.  On this course you'll learn how to be an effective leader.  This includes understanding their own leadership style, and creating a culture of trust and collaboration.  On this course you'll learn how to take on the role of a mentor or a coach so you can better support your team.

This interpersonal skills training is a powerful tool for any business looking to strengthen their leadership team. By developing strong interpersonal skills, leaders are better equipped to communicate with and motivate their teams towards success. With training in conflict resolution and emotional intelligence, you can more easily manage conflicts within your team and lead with empathy.

This leadership training also helps you learn how to effectively delegate tasks, provide feedback, and make decisions that will benefit the company as a whole. Through workshops and courses focused on improving communication skills, leaders can build stronger relationships with both clients and colleagues alike. Strengthened your leadership skills result in increased productivity, higher employee satisfaction rates, and overall success for the business.

Communication Skills Development

As communication is a vital aspect of any business or organisation communication skills development is essential. It involves improving the way you communicate with your colleagues, clients, and customers to ensure that your message is understood effectively. By having strong communication skills, businesses can avoid misunderstandings that could hinder your success.

Effective interpersonal communication includes verbal and non-verbal communication. With this interpersonal skills training courses, you can develop your active listening skills, understand body language and maintain eye contact during conversations, and really tune in on the other person’s wavelength. You will also learn how to tailor your communications to different scenarios and audiences by using appropriate tone and language for different situations. 

These skills are crucial in building strong working relationships within a team, increasing customer satisfaction levels and creating a more positive work environment overall.

Team Building Workshops

Our team building workshops are an excellent way of improving interpersonal skills in the workplace. These types of training sessions can be tailored to meet specific business needs and goals, while also providing a fun and engaging learning experience for employees.

During team building workshops, you participate in activities designed to enhance communication, problem-solving, and collaboration skills. This helps you develop a greater understanding of each other's strengths and weaknesses, leading to more effective working relationships that positively impact overall productivity and success. With these benefits in mind, it's clear why team building workshops often play a central role in many company's approach to ongoing staff development.


Self-awareness is necessary for effective interpersonal skills.  On this course you'll learn to tune in to yourself, so you can better understand your own drives.  This includes understanding the own values and beliefs that are important to you.  You'll then practice how to articulate what matters to you, so you can make it more likely you'll get your needs met.

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She now feels more confident in tackling people

Is This The Right Interpersonal Skills Training Course For You?

Master interpersonal skills to become a powerful communicator

Yes, if any of the following sound like you;-

  • I'd like to be able to stand up for myself, speak my mind and say what I think without developing a reputation for being mouthy or difficult.
  • I'd like to be able to 'say no' firmly but without being rude or offending anyone.
  • I sometimes feel as though I'm pleading with people instead of persuading them.  I'd love to know a better way to win their enthusiastic co-operation.
  • I need to set high standards in the workplace and make sure people meet them, but I find this a challenge because I don't enjoy confrontation.
  • I am sometime tense at work because I find it difficult to be firm with people.  If would like to know a more elegant way to put my foot down.
  • I find appraisals difficult because I find it hard to be honest if it means disappointing people.
  • I'd like to be able to give honest feedback and constructive criticism without putting people on the defensive.
  • I would like to be able to be more generous with praise, but I don’t like to praise too much in case other people might think I sound insincere or patronising.
  • I'd like to be able to receive criticism from other people without being defensive not matter how clumsily it's offered.
  • I'd like to be more successful at persuading other people to round to my point of view.
  • I'd like to develop my emotional intelligence and am curious about what difference it might make.

Do any of these ring a bell?

If so then you've come to the right place ...

  • You struggle to communicate effectively with colleagues.
  • You struggle to delegate tasks appropriatly..
  • You have difficulty building strong relationships with co-workers.
  • You don't know how to handle conflict or criticism from peers, colleagues or managers.
  • You are finding it difficult to effectively manage your team.
  • You having difficulty expressing emotions or feelings in a productively.
  • You struggle to remain open-minded and listen to others’ opinions.
  • You are unable to work well with others in a group setting.
  • You are uncomfortable taking on projects outside of your comfort zone.
  • You find it hard taking responsibility for mistakes or errors.
  • You can have difficulty identifying and resolving problems.
  • You don't know how to give or receive constructive feedback.
  • You don't know when to ask for help or guidance.
  • You are unwilling to compromise or negotiate with others.
  • You strugge to prioritize tasks and manage your time.
  • You have difficulty adapting to changes or new environments.
  • You become overly emotional or reactive in tense situations.
  • You have some difficulty recognising and understanding the needs of others.

London UK management training course & leadership development programme called Skills with People?

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Learn how to tune in to others and enable them to tune in to you

What You'll Take Away From This Interpersonal Skills Training

  • How to praise generously without patronising,
  • How to offer constructive criticism without attacking,
  • How to confront people WITHOUT putting them on the defensive,
  • How to create rapport instead of conflict.
  • How to tune in on other people's wavelength.
  • How to get other people to tune in on your wavelength.
  • How to handle difficult conversations with sensitivity.
  • How to develop your emotional intelligence.
  • How to earn people's confidence and win their co-operation without sounding arrogant.
  • How to successfully navigate your way through uncomfortable or awkward situations.

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Assertiveness, Listening Skills & Emotional Intelligence Training

A Practical Guide

What emotionally intelligent interpersonal skills can do for you

What are interpersonal skills?

These are examples of the soft skills that make organisations function collaboratively and cooperatively, where employees are encourage to talk to one another and to negotiate whenever there is disagreement about how best to solve problems that inevitably arise.

On this training course the first part of the training session concentrates on just two fundamental skills (listening with empathy, and speaking assertively).  The second part of the training concentrates on how to apply those skills.  Instead of setting fictitious role-playing exercises we help participants re-create the situations that are hardest to handle at work.  Participants’ generally identify one or two of the following areas to work on.  The course content and curriculum consists of concentrating on the specific situations participants find most useful, including communication skills, problem-solving, leadership, soft skills, team-work, conflict resolution, feedback and constructive criticism, both verbal communication and non-verbal communication, listening skills, negotiation, persuasion, influencing, conflict resolution, mediation, problem solving, decision making, interpersonal skills both at work and at home, effective speaking, public speaking and barriers to communication, emotional intelligence and it's impact on stress management, self-awareness, self-regulation, motivation and social skills.  Improving any of these can make an enormous difference to the moral and productivity of a workforce.

Rather than a dry academic list of topics some people prefer it expressed with less jargon in the following way;-

  • winning people's co-operation when they object, 

  • calming people down when they complain, 

  • persuading or negotiating without becoming entrenched in fruitless argument 

  • resolving conflict and disagreement in an atmosphere of mutual respect, 

  • confronting difficult issues without being aggressive, 

  • standing up for what you think and be taken seriously without getting a reputation for being difficult, 

  • disagreeing without conflict, 

  • saying no without causing resentment, 

  • being firm but fair - "tough on the issue but soft on the person”, 

  • giving really bad news without appearing heartless, 

  • giving genuine praise without making people feel patronised, 

  • criticising without making people feel attacked, 

  • receiving criticism without being defensive, 

  • coaching and mentoring helpfully, 

  • handling resistance in a meeting with confidence.

The key leadership skills you'll develop on this course

Treating others with respect and understanding calls for empathy.  Speaking up with firmness, clarity and integrity calls for assertiveness.  These two crucial leadership skills, blended together, will enable you to create a robust but harmonious atmosphere of courtesy, mutual respect, trust and understanding.  Such an atmosphere is not only very good for business, it works wonders in other walks of life, too.  We'll help you master these two crucial leadership skills and use them together when you need them most.  They are the two basic communication skills at the heart of emotional intelligence:-

  • Assertiveness - communicating in a way that gets others to recognise and acknowledge your concerns.  It's hard to get others to take you seriously unless you can speak assertively.  It's how you give them access to what's really going on in your mind.
  • Empathy - recognising, acknowledging and trying to understand other people's concerns.  It's a listening skill.  It's hard to gain their complete trust and make them receptive to your influence without empathy.  With empathy you gain access to what's going on in other people’s minds, whether they are communicating it clearly or not.

Why is emotional intelligence such a powerful interpersonal skill?

People become irrational when their emotions are aroused.  We are more successful in life and at work if we are aware of, can admit, and can talk about feelings.  However, this goes against the grain because many of us have got used to suppress feelings.  Because our feelings can sometime be painful we learnt to protect ourselves (and others) by denying them with phrases like, "There, there, don't cry", "Pull yourself together", "Let's be rational - let's not get emotional".  We learnt that if we express a bad feeling the worse we feel, so we learnt to stop expressing it so we can feel better.

But ignoring or suppressing emotions is a mistake.  Bottling up feelings makes us tense, defensive, unreasonable, close-minded, rigid and inhibited.  The more we are able to can admit and express feelings and let off steam the more we are able to be relaxed, reasonable, open-minded, flexible and uninhibited.  When we learn to talk about feelings in a safe way it enables us to connect better with others and recover the full use of our rational faculties.  Empathy and assertiveness are the skills that help us do this.

This interpersonal skills coaching and leadership training course can teach you how to become really good at these soft skills.  Here is an example illustrating the usefulness of emotionally intelligent interpersonal skills. 

What makes this interpersonal skills training so effective?

One of the reasons why this approach to interpersonal skills so successful is because it's so memorable.  It's based on a very simple idea (of course, simple doesn't necessarily mean easy).  There are just two essential interpersonal skills.  If the way people respond to you matters to your success at work, these two emotional intelligence skills can make an enormous difference.  Once you've mastered them there'll be few situations you can't handle successfully.  On this course as well as mastering these two basic interpersonal skills you receive a great deal of coaching in how to apply them to the situations you find most challenging.  These two skills are listening with empathy and speaking assertively.

What can make these interpersonal skills hard to learn is that for many people they clash with deep-seated habits, often learned early in life, particularly in the area of how we handle feelings.  But the good news is that with determination and careful attention it is usually possible to break free of our deep-seated habits. That's why so much individual coaching is provided on this course.

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People used to be scared of him - no longer

An Example

A manager baffling people with too much detail

How emotional intelligence improves interpersonal skills

Here is a typical example of the kinds of people who take this training because they need to develop their interpersonal skills.

Problem - how lacking interpersonal skills almost halted a career

A manager who was seen by colleagues as a muddled thinker.  In meetings people became impatient with him and dismissive of him because it was hard to follow what he was trying to say.  He would go on and on and never seemed to get to the point.  He had the same effect on his boss, who was frustrated about it for two reasons, first, because it wasted a lot of time, and second, because he thought the manager would fail to achieve his potential unless he became a better communicator. 

Diagnosis - typical difficulties in using interpersonal skills

The habit he had developed, whenever he had a point to make, was to start with facts and reasons and only get to the point at the end.  So extreme was the habit that he seemed never satisfied he had given enough facts and reasons, and he seemed reluctant to get to the point.  He talked the opposite way round from the way a newspaper reporter writes.  A good reporter knows the reader’s attention span is limited.  They  know that they must put the main point succinctly at the beginning, otherwise it will never be read.  The manager had to learn to present his points succinctly up front - then stop talking and wait for a reaction.

Obstacle to change - what needed to change to use interpersonal skills

When invited to explore what went on in his mind when making a point the manager realised that he was always mentally very busy trying to pre-empt people’s objections.  He wanted to foresee and answer all possible objections before putting his point.  That was the best way, he believed, to get his point accepted.   So strong was the habit that it had become very hard for him to make a simple point succinctly, because he was always being distracted by thoughts about how people might argue against him.  He hated silences because in the silence he imagined people were thinking negative thoughts.  He had developed a fear of making a simple, succinct point and then waiting for the response.   So not only did he appear to be in a muddled – he actually was in a muddle.

Remedy - the benefit of developing interpersonal skills

To escape from the muddle he needed to be shown how to do two things, both equally crucial.  First, he needed to be given a method of marshalling the point he wanted to put across and expressing it succinctly without trying to answer possible objections.  Second, he needed to be given in a way of responding to people’s objections after they had made them rather than trying to pre-empt them.  The harder one for him was the first, because he felt very vulnerable making a simple point succinctly and then keeping quiet and waiting for a response.  So he needed lots of practice in a safe setting before he felt comfortable with this new way of communicating.   He also needed a friendly colleague at work who would nudge him from time to time when he reverted to his old habit.  In the early days he inevitably reverted from time to time, but the feedback he received from his boss and others was encouraging and he was able in the end to put the communication difficulty behind him.

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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