Soft Skills

Building Long-Lasting Relationships


Effective Communication

Develop advanced communication skills with emotional intelligence for real-world challenges and relationship building.
Behavioural Change

Behavioural Change

Learn from personalised coaching and practice for breaking old habits, ensuring lasting behavioral improvements.

Skill Transferability

Learn transferable soft skills enhancing both professional and personal relationships for career growth.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
  • Heinz Logo 3
  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
  • avon logo png
  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

This course is designed to help you develop your soft skills. This includes listening skills, effective feedback, and interpersonal skills training. You'll learn active listening techniques, which leads to better communication and collaboration, personal impact skills such as confidence and assertiveness, so you can make a good impression on colleagues and clients, interpersonal skills so you can build trust and resolve conflicts. You'll also learn to say no so you can set boundaries and protects yourself.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Assertiveness, Listening Skills & Emotional Intelligence Training

Learning Objectives

Having technical skills alone is not enough to ensure success. Employers are increasingly placing importance on soft skills- the personal qualities and attitudes that enable individuals to effectively communicate, collaborate, problem solve and adapt within their work environment.

As such, Soft Skills Training has become an integral part of employee development programs across various industries. From Listening Skills Training to Showing Enthusiasm and Communication Skills Training through Effective Feedback and Constructive Criticism Training, Personal Impact Skills Development, Interpersonal Skills Training, Saying No - refining these soft skills can be a game-changer in terms of employability and career progression for any individual striving towards professional growth. On this traning course we will explore some useful insights into Developing & Enhancing Soft Skills in the Workplace as well as understanding its Benefits.

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Learn how to tune in to others and enable them to tune in to you

Understanding Soft Skills

Soft Skills are the personal attributes that determine an individual's ability to interact effectively with others in the workplace.

Definition Of Soft Skills

Soft skills refer to a set of personal attributes that enable individuals to interact effectively with others in the workplace. Unlike hard or technical skills, soft skills are not specific to any particular field or industry but are essential for success in almost every profession. Examples of soft skills include communication, teamwork, problem-solving, time management, critical thinking, leadership and adaptability. These interpersonal qualities help employees work collaboratively, communicate more efficiently and handle difficult situations with ease.

Importance of Soft Skills in the Workplace

Soft skills are becoming increasingly important as businesses recognise the value they bring to their organisations. Employers now realise that simply having technical expertise is not enough; employees must be able to work well within teams and across departments if businesses are going to succeed. Apart from this, employers also want workers who can easily adapt and embrace change while contributing positively towards their organization's overall culture. In today’s modern workplaces where innovation takes center stage – companies need thinkers who can collaborate respectfully throughout different sectors within an organization while considering new perspectives from other places in order for it all come together cohesively.

Examples Of Soft Skills

Ccommunication, Teamwork, Problem-solving, Time Management, Critical Thinking, Leadership, Adaptability, Creativity

Soft skills are the personal attributes that enable individuals to communicate effectively, build relationships with others, and solve problems. These skills include communication, teamwork, problem-solving, time management, critical thinking, leadership, adaptability and creativity among many others. Employees who possess soft skills tend to be more effective in their roles as they can work well with colleagues and clients.

Training employees on soft skills is essential for businesses looking to improve employee performance levels. Soft Skills Training programmes such as Listening Skills Training and Communication Skills Training can help employees learn how to receive feedback constructively from their peers or customers while keeping a positive attitude. Effective Feedback & Constructive Criticism training also helps team members understand the value of good feedback delivery techniques like balancing criticism with praise. Additionally, learning Personal Impact Skills such as saying No appropriately will also prove beneficial when faced with difficult situations in the workplace.

Importance Of Soft Skills In The Workplace

Soft skills are becoming increasingly important in the workplace today. While technical expertise and qualifications may open doors, it's soft skills that keep them open. This is because these vital interpersonal abilities help us communicate effectively, work efficiently as part of a team, adapt to changing circumstances and handle difficult situations.

Businesses across all industries now recognize that employees with strong soft skill sets can improve their bottom line. In fact, Forbes magazine reports that 75 percent of long-term job success depends on personal people skills rather than technical ability alone. It's not just about meeting deadlines or completing tasks; companies are looking for individuals who can demonstrate diplomacy, leadership potential and empathy to understand customer needs as well as those of their colleagues. Therefore it's essential to develop your soft skills if you want to succeed in the modern business world.

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She now feels more confident in tackling people

Developing Soft Skills

Soft skills can be developed through various forms of training, such as listening skills training, effective feedback and constructive criticism training, and interpersonal skills training.

Soft Skills Training

Soft skills training is a vital aspect of developing the necessary interpersonal and communication skills required in the workplace. It enhances your ability to work efficiently with others, solve problems creatively, and adapt to changing circumstances. Listening skills training can help you master active listening techniques that ensure effective communication in any setting, while personal impact skill workshops can assist you in boosting confidence levels and presenting yourself professionally.

Effective feedback and constructive criticism training is also an essential aspect of soft skill development. Giving and receiving feedback effectively can be challenging but it's a crucial element for improving performance, promoting collaboration among team members, fostering productive relationships between employees and employers or customers, which all leads towards your goal of career advancement opportunities.

Listening Skills Training

Listening Skills Training is essential for businesses as it helps employees improve their listening abilities, leading to better communication and collaboration. This training focuses on active listening, which involves paying attention to the speaker's words and non-verbal cues. It also teaches techniques such as summarising what was said and asking clarifying questions to ensure that the listener has understood correctly.

This type of training can benefit all employees, no matter their role or level in the organisation. By improving their listening skills, they will be able to build stronger relationships with colleagues and customers alike. Furthermore, effective communication through active listening means there is less room for misunderstandings or mistakes in tasks completion. In summary, Listening Skills Training should be an integral part of any business looking to foster a positive work environment that values strong interpersonal skills among its workforce.

Showing Enthusiasm

Showing enthusiasm is a significant soft skill that portrays one's interest in the work they do. When an employee shows excitement about their job, it motivates others around them to feel the same way. Enthusiasm can be displayed in several ways, such as being prompt for meetings or deadlines, engaging actively during brainstorming sessions and offering input when required.

Displaying enthusiasm also aids in creating a positive company culture. Employees who show enthusiasm often project a sense of optimism and positivity that can help motivate other colleagues even amid challenging times. Employers treasure enthusiastic employees because they are more productive and frequently deliver better results than those who lack motivation or passion for what they do. Overall, showing enthusiasm creates waves of energy throughout the workplace- which positively impacts productivity levels while simultaneously adding value to a company's reputation over time.

Communication Skills Training

Communication is an essential skill in any business. It allows teams to work together effectively and for customers to feel heard and valued. Communication Skills Training focuses on enhancing the communication abilities of employees by teaching them how to listen actively, convey their ideas clearly, and respond appropriately.

The training includes activities such as practicing effective listening skills, providing clear messages through body language and tone of voice, understanding different communication styles, addressing conflicts constructively, and giving feedback that motivates individuals. By improving these skills in your workforce, you are likely to create a more productive workplace environment with better relationships between employees and clients.

Effective Feedback And Constructive Criticism Training

For businesses, providing effective feedback and constructive criticism is essential for the development of their employees' soft skills. Through training sessions on this topic, managers can learn how to provide feedback that comes across as motivational rather than critical. This training often involves teaching techniques such as highlighting specific areas in which an employee excels and offering actionable tips for improvement.

By incorporating effective feedback and constructive criticism methods into the workplace, businesses can increase productivity and encourage a positive company culture. Employees who receive clear guidance are better equipped to understand what is expected of them, leading to more tangible results. Additionally, providing regular feedback helps build trust between managers and their teams, creating a sense of unity within the organisation.

Personal Impact Skills

Personal impact skills are the behaviours and attitudes that we consciously or unconsciously exhibit to other people. These skills have an enormous bearing on how others perceive us, which is essential in any business setting. Personal impact skills consist of personal appearance, gestures and posture, eye contact,

confidence and assertiveness.

The way you present yourself has a significant effect on how people see you in the workplace. Being mindful of your appearance can make a good impression on your colleagues and clients as it suggests professionalism and attention to detail. Additionally, being confident yet assertive when communicating with others shows that you know what you're talking about while at the same time letting others know that their opinions matter too.

Interpersonal Skills Training

Interpersonal skills are essential in the workplace for effective communication, building trust and relationships with colleagues, and resolving conflicts. Interpersonal Skills Training can provide employees with practical techniques that they can use to better understand others’ perspectives, establish rapport, and communicate effectively.

During Interpersonal Skills Training sessions, participants can learn about listening actively without interrupting or being distracted by irrelevant issues; identifying non-verbal cues such as body language or tone of voice used during conversations. Also, training can teach individuals how to manage difficult situations which often arise due to differences in opinions between people from diverse backgrounds who work together on projects or tasks.

Saying No

Learning to say no is an essential soft skill in the business world. However, many individuals struggle with this due to the fear of being seen as uncooperative or letting their colleagues down. Saying no requires tact and diplomacy to ensure that it's conveyed in a respectful manner without causing offense.

It's crucial to understand why you should say no when necessary. Over-committing can lead to burnout and prevent you from accomplishing your responsibilities effectively. Learning how to decline politely requires practice, but it can be done by being clear about your limitations, suggesting alternatives where possible and emphasizing your commitment to deliver quality work on time. Ultimately, saying no sets boundaries that protect both yourself and those around you.

Making Use Of Feedback And Criticism

Receiving feedback and constructive criticism is an essential part of developing one's soft skills in the workplace. It may not always be easy to hear, but taking on board feedback can help you identify areas for improvement and refine your skillset. To make use of such valuable insights, it’s important to approach feedback with an open mind and focus on specific actionable points.

It’s also vital to take responsibility for any mistakes or shortcomings highlighted by colleagues, managers, or customers. Instead of becoming defensive or making excuses, actively seek ways to improve and incorporate the feedback into your daily work routine. By doing so, you demonstrate a growth mindset and commitment to personal development which will showcase your soft skills in action while ultimately benefitting both yourself and your organisation as a whole.

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He's now far more aware of his impact on others

Enhancing Soft Skills In The Workplace

Showcasing soft skills is crucial in the workplace as it involves actively listening, collaborating with team members, staying organised and being proactive.

Importance Of Showcasing Soft Skills

Soft skills are essential for success in the workplace, and they play a significant role in determining an individual's career advancement. It is not enough to possess these skills; it is equally important to showcase them effectively. Showcasing your soft skills helps you stand out from others and communicate your strengths to potential employers, clients or partners. 

Employers actively seek candidates who show evidence of strong communication, collaboration, leadership and problem-solving abilities through their performance on the job. By highlighting your soft skills both during interviews and daily interactions with colleagues, you demonstrate what makes you unique as an employee while increasing your chances of being recognized for promotions or new opportunities within the company. 

Ultimately, showcasing soft skills opens doors for meaningful relationships at work that lead to growth opportunities for individuals and businesses alike. This approach fosters a more productive work environment where everyone feels valued for their contributions while positively impacting bottom-line results over time.

Ways To Enhance Soft Skills (actively Listening, Collaborating With Team Members, Staying Organised, Being Proactive etc.)

Enhancing soft skills is an essential aspect for any employee seeking to advance their career. Actively listening, which involves paying attention to what others are saying and responding effectively, is a crucial skill in the workplace. To enhance collaboration with colleagues, employees need to learn how to share ideas and work together towards achieving common objectives. Staying organised by keeping track of deadlines and prioritising tasks is another fundamental soft skill that can enhance productivity.

Being proactive is also critical when it comes to enhancing soft skills in the workplace. It requires taking initiative and anticipating potential problems before they occur while offering creative solutions. With these skills combined, employees can build successful working relationships that create positive outcomes both individually and collectively within the business environment.

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People used to be scared of him - no longer

Benefits Of Soft Skills

Soft skills play a crucial role in the workplace, from improved job performance to stronger relationships with colleagues and customers - read on to discover more about the benefits of honing your soft skills.

Improved Job Performance

Developing strong soft skills can lead to an improvement in job performance. Employees who possess excellent communication and time management skills, for example, are more likely to meet deadlines and work collaboratively with other team members. Additionally, those who are adept at problem-solving or critical thinking are better equipped to tackle challenges that arise in the workplace.

Furthermore, showcasing a range of soft skills can also improve job performance by demonstrating a well-rounded approach to work. For instance, individuals who exhibit adaptability and creativity may be able to come up with innovative solutions and adapt quickly to changing circumstances. Ultimately, developing these soft skills can help employees stand out as valuable assets within their organisations and contribute positively towards business success.

Higher Job Satisfaction

Employees who possess strong soft skills are more likely to experience higher job satisfaction. This is because they are better equipped to handle challenges and communicate effectively with colleagues and clients. Those who feel confident in their problem-solving, leadership, and interpersonal skills tend to be happier at work as they strive towards achieving common goals with their team members.

Furthermore, when employees feel appreciated for their soft skills, they are more likely to feel valued within the workplace. By actively developing these traits through training programmes or initiatives, businesses can create a culture of performance-driven collaboration that ultimately leads to higher levels of job satisfaction amongst its workforce. Ultimately, happy employees lead to positive outcomes such as increased productivity and lower staff turnover rates – making it highly beneficial for businesses to invest in improving soft skills across all levels of the organisation.

Stronger Relationships With Colleagues And Customers

Building strong relationships with colleagues and customers is an essential aspect of success in the workplace. Soft skills can enable individuals to communicate effectively, listen actively, and collaborate efficiently with others. By enhancing interpersonal skills such as empathy, problem-solving, and adaptability, employees can form meaningful connections with their team members and clients.

Strong relationships built on trust and respect can lead to improved job performance and higher job satisfaction levels. It also opens up opportunities for career advancement as employees with excellent soft skills are often recognised by their peers and management for their ability to work well within a team successfully. In addition to this, satisfying customer interactions contribute greatly to reputation building for businesses resulting in increased revenue generation for that business.

Opportunities For Career Advancement

Having strong soft skills can open doors to many career advancement opportunities. Employers are always on the lookout for individuals who possess excellent communication, leadership, and interpersonal skills. These individuals are perceived as being able to work well within a team and handle different situations with ease.

Moreover, possessing good problem-solving, critical thinking, and adaptability skills can also put you in a favorable position when it comes to job promotion. As companies become more complex and dynamic in their operations, there is an increasing demand for employees who can think on their feet and come up with innovative solutions to problems.

In conclusion, investing time in developing your soft skills is essential if you want to move up the career ladder. By showcasing these abilities consistently at work, you increase your chances of getting noticed by higher-ups who could nominate or recommend you for promotions or new roles within your organization.

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Are you helping them think for themselves?

The Future Outlook For Soft Skills Development

Soft skills are the fundamental building blocks of a successful career in any industry. Mastering these skills not only enhances one's job performance but also creates a more positive and productive work environment.

As the world becomes increasingly digitalised, maintaining human connections through effective communication, teamwork and problem-solving is critical for organisational success. The future outlook for soft skills development remains promising as businesses realise the significant impact they have on employee job satisfaction and customer relationships. So invest in yourself today by enhancing your soft skills and reap the benefits of personal growth and career advancement tomorrow!

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People who feel understood are more receptive

Soft Skills FAQs

1. What are soft skills?

Soft skills refer to attributes that allow individuals to effectively communicate, collaborate, and work well with others. These can include strong interpersonal communication, effective time management and organizational abilities, adaptability to changing situations, critical thinking and problem-solving capabilities, as well as leadership or teamwork-based competencies.

2. Why are soft skills important in the workplace?

Employers often look for employees with strong soft skills because they contribute to a productive and successful workplace culture by improving collaboration amongst team members or simplifying complex processes through enhanced planning & coordination across multiple departments/stakeholders. Soft skill traits also demonstrate an individual's ability to navigate challenging situations that arise in the course of regular business operations.

3. How can I develop my soft skills?

Improving your soft skills requires consistent practice and self-reflection over time. You may benefit from attending workshops or training sessions specifically focused on these areas while actively seeking out feedback from colleagues/peers who can help you identify areas requiring improvement as well providing constructive guidance on how best cultivate them.

4. Can I learn soft skills online?

Yes - Ongoing advancement of educational technology has placed great emphasis on delivering traditional classroom style training materials for students via Internet platforms right here.

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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