Develop Your Social Savvy
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
A Project Quality Engineer
Well-known companies who have used this course again and again, over many years
This course is designed to help you increase your social and emotional intelligence skills. Through this training, our aim is to help you better understand the dynamics of relationships and build stronger connections. You will learn how to better communicate with others and become more assertive, more empathetic, handle difficult conversations, and win the cooperation of those who may not entirely agree with you. You will build your ability to foster rapport, listen, lead, persuade, provide feedback, manage upwards, and coach a colleague. All of these skills can be developed on this course, as helping you become a more inspiring leader and manager.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Emotional intelligence and social intelligence are two related but distinct concepts in psychology.
Emotional intelligence refers to the ability to recognise, understand, and manage one's own emotions and the emotions of others. It involves being aware of and in control of one's own emotional states, and being able to use this knowledge to effectively communicate and interact with others.
Social intelligence, on the other hand, refers to the ability to effectively navigate and navigate social situations and relationships. It involves the ability to understand and respond to the social cues, norms, and expectations of a given situation, as well as to read and respond to the emotions, motivations, and intentions of others.
While there is some overlap between the two concepts, emotional intelligence tends to focus more on the individual's own emotions and self-awareness, while social intelligence focuses more on the individual's ability to understand and navigate social dynamics and relationships.
For more than 40 years this social intelligence training course has proven to be one of the most highly acclaimed. Over the years we've had thousands of managers, leaders and professionals through our hands. Many have said it's one of the best social intelligence training courses they ever attended. We have helped our clients develop their skills so they can communicate more effectively, and succeed in both their personal and professional lives. Here's how we could help you develop range of practical skills and strategies you develop their skills, build strong relationships, and succeed in both their personal and professional lives.
Might your need to develop your social intelligence be met by this management training course called Skills with People?
As the workplace continues to evolve, the need for managers to have social intelligence has never been more important. Social intelligence is the combination of emotional and social skills that allow people to interact with one another effectively, and is an essential component for managers to possess in order to be successful.
You need social intelligence to understand how to effectively communicate with your team members, build relationships, and lead effectively. You need to be able to read body language and pick up on social cues. You must be able to understand how to read people's feelings and motivations, and to use this knowledge to effectively motivate your team.
Being able to build strong relationships with employees is key for any successful manager, and social intelligence can be a great tool to help you do this. By being able to build rapport with your employees and build relationships based on trust and mutual understanding, you can foster a positive working environment and help ensure that everyone is working together as a team.
Social intelligence can help you better understand your own emotions and those of your team. This allows you to be more self-aware, and better able to regulate your own emotions and not allow them to interfere with your ability to make sound decisions. It also helps you to develop better relationships with your team members, as you have a better understanding of how to respond to their emotions.
Ultimately, you need social intelligence to be able to effectively lead your team. It is an essential skill for any successful manager, and with the proper training, you can become better equipped to handle the interpersonal challenges that come with the job.
This social intelligence training can provide you with the skills and knowledge they need to become a more effective leader. Through this training, they can learn how to better understand the emotions of your team and how to respond appropriately. You can also learn how to build better relationships with their employees and how to create a positive working environment.
This course will give you the understanding, skills and confidence to connect better with people. We'll help you master the two crucial communication skills at the heart of social intelligence. These will greatly enhance your ability to build successful relationships.
Empathy is the art of giving your attention, respect and understanding to others. Assertiveness is the art of winning theirs. They can make a huge difference to your success.
A tried and tested way of connecting with people
There's an ancient wisdom known around the world as the Golden Rule. It's about how to get on with others. It says, very simply, treat them as you like to be treated. This course on the skills of social intelligence focuses on the skills that'll enable you to apply this wisdom at work and develop it into a powerful source of success in building harmonious and successful relationships.
Here's a case study of someone who came on the course to improve his social intelligence. It shows how the course enabled him to lay aside some of the habits that were hindering his performance, and replace them with new social skills that greatly enhanced his performance.
He was a capable accountant with sound ideas and lots of energy. But because he talked a great deal and didn’t listen much, people complained that he didn’t seem to understand them. They had little confidence in his advice and were reluctant to take it. This made him very impatient because he knew he was usually right. He couldn’t understand people’s reaction, and put it down to their stupidity. His boss, who thought highly of him, was very concerned about his reputation and tried to make him aware that he was putting people off by not listening. But nothing changed.
In his own specialist field there was no-one else in the organisation who knew as much as he did or who was as likely as he was to come up with the right answers. And that is what he felt he was being paid for – to provide answers that no-one else could provide. His mental self-reliance was an asset. It enabled him to contribute a great deal to the business. But unfortunately he had taken it to such an extreme it had become a dysfunctional habit. He had become so preoccupied with his own thoughts that he was unable to pay attention to anyone else’s. This meant that all he was able to do in conversations was say what he was thinking. Consequently his conversations were seriously out of balance - they were almost completely one-sided.
He was going to find it very hard to change. There were two serious obstacles. The first was that he was behaving as though there was only one set of thoughts in the world, his own. He'd forgotten (if he ever knew it) that other people had thoughts and feelings quite different from his own. And he'd forgotten (if he ever knew it) that it is possible to decide to switch the focus of one’s attention from one’s own thoughts to someone else’s. He exercised no choice in the matter. Whenever he had a thought he had to say it. It never occurred to him that he was free not to say it and instead to try to focus his attention on what the other person was thinking.
The second mental obstacle was time pressure. He was very busy and felt under pressure to give the answers. He felt he had no time to waste considering the thoughts of people who knew much less about the subject under discussion than he did. But in spite of these obstacles he accepted that unless he changed his approach he could damage his career, and though he knew it would be very difficult and uncomfortable to change he was keen to try.
It’s no use vaguely advising a poor listener to listen better. What he needed was first to be shown how to do it, in other words, precisely how to phrase a listening response. Then he needed to be made to practise it instead of his habitual telling response. And he needed to practise it again and again until his extreme discomfort began to subside and he began to feel at home with a more balanced conversational style. In the months that followed the training he persisted and discovered that winning back his colleagues’ confidence in him did not require a total summersault from him. He didn’t have to do it all the time. It was satisfying enough for them if he listened just some of the time. A small change in his behaviour made a very big difference to how other perceived him.