I can't recommend this course enough.
It has genuinely been the most impactful course I have ever completed.
Understanding that I can be assertive whilst still being warm and friendly was a revelation.
I use the techniques Alex taught me every week.
Showing empathy in both my verbal and written communication is having a positive effect on the way people respond to me and is helping to develop better more honest relationships.
Understanding that it is ok to say how I feel and what I need has changed my communication style and my working relationships.