Might the skills you can learn on this London UK training course
give a significant boost to your performance as a manager?
YES if you want to be more successful at
- using emotional intelligence to manage tense situations when both you and other people are under pressure,
- connecting with people, creating rapport, winning their trust, respect and co-operation,
- leadership, motivating and getting the best out of people,
- influencing and persuading,
- managing conflict and disagreement,
- coaching, delegating and developing people.
What you'll take away from this communication skills training course?
You'll have a simple and easy to remember set of crucial communication skills. Practising these particular skills can't fail to develop your emotional intelligence. You'll be able to treat others with respect and understanding while speaking up for yourself with firmness, clarity and integrity. You'll be able to apply these skills to your most challenging relationships, conversations and meetings, and when dealing with difficult people. As you practise these skills your respect and understanding for others will grow, as will theirs for you. These skills will also help you with your written communications.
If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.
How to accept this offer
Simply contact us for a preliminary chat and to arrange your free exploratory coaching session.
What this session will do for you
In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.
You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).
Want to know more
about our communication skills training?
What's our communication skills training objective?
You're unlikely to achieve your goals at work without cooperation from others. But people's cooperation is no accident. It depends on how you communicate with them. On this course we aim to help you do it in ways that win their cooperation, and stop doing it in ways that lose their cooperation.
What specific feedback will you get on this communication skills training course?
A central ingredient in our approach to communication skills training is the quality of the feedback we help you collect on the course, feedback about your behaviour as a manager or leader and it's effect on others. You'll find the answers to four very practical questions about your personal impact and effectiveness when communicating with both individuals and groups. This feedback will make a significant contribution to the development of your emotional intelligence:-
- Precisely what emotional effect am I having on others? When am I switching them on and when am I switching them off?
- Precisely how am I achieving this? What am I saying or doing, even unintentionally, that might be having this effect?
- Exactly how do I need to change my approach if I want to have a different effect and get a different response from people?
- What inner obstacle will make it hard for me to keep up my new approach? What old attitudes and old patterns of thought and behaviour do I need to unlearn if the change in my approach is to be genuine and lasting?
To assist you in this process we give you lots of opportunities to experiment, practise, and ask for more feedback. You get clear and specific suggestions about what to say and how to say it, and plenty of individual coaching. You go round the cycle of practice and feedback again and again until you're confident you're able to come across as you intend.
What key basic communication skills does this training course help you master?
Treating others with respect and understanding calls for empathy. Speaking up with firmness, clarity and integrity calls for assertiveness. These two crucial communicating skills, blended together, will enable you to create a robust but harmonious atmosphere of courtesy, mutual respect, trust and understanding. Such an atmosphere is not only very good for business, it works wonders in other walks of life, too. We'll help you master these two crucial skills and use them together when you need them most. They are the two basic skills at the heart of emotional intelligence:-
- Assertiveness - getting others to recognise and acknowledge your concerns. It's hard to get others to take you seriously unless you can speak assertively. It's how you give them access to what's really going on in your mind.
- Empathy - recognising, acknowledging and trying to understand other people's concerns. It's a listening skill. It's hard to gain their trust and make them receptive to your influence without empathy. With empathy you gain access to what's going on in other people’s minds.
What specific kinds of situation will this communication skills training empower me to handle more successfully?
Here’s a list of situations most people find challenging. They're challenging because they're the situations in which people's emotions are aroused. That's why you need emotional intelligence to handle them. You can pick the most relevant items on the list, and we’ll help you practise them as much as you like in safety and with expert coaching:-
- turn unproductive business relationships into powerful and successful partnerships,
- gain people's co-operation and win their confidence when they’re resisting or objecting,
- calm people down when they are aggressive or complaining,
- persuade, sell or negotiate strongly but in a positive atmosphere without becoming entrenched in fruitless argument or appearing arrogant,
- resolve conflict and disagreement in an atmosphere of mutual respect and understanding,
- confront difficult issues without being aggressive or over-familiar,
- stand up for what I think or want without getting a reputation for being arrogant or difficult,
- disagree without getting into conflict,
- say "no" without causing resentment,
- give constructive criticism – being firm but fair – "tough on the issue but soft on the person",
- give really bad news without appearing arrogant or heartless,
- give genuine praise without being over-familiar or making people feel patronised,
- criticise without making people feel attacked,
- receive criticism positively and with resilience without appearing defensive or arrogant,
- appraise, counsel, coach or mentor helpfully,
- handle resistance and negativity with confidence and grace when you’re chairing a meeting.
But doesn’t all this talk of communication skills make this a rather mechanical process?
Not at all. These are not like manual skills, such as driving a car, which once developed you can use automatically while your mind and heart may be somewhere else. They require your full attention. They are skills of the heart, ways of expressing your whole self honestly and helping the other person do the same. They enable you to speak up for yourself and at the same time be generous and considerate to others. They're extremely valuable both at work and outside work.
What is emotional intelligence and why does it play so crucial a part in communication skills training?
In his book, "Emotional Intelligence", Daniel Goleman surveys human brain research and explains why people become irrational when their emotions are aroused. He explains why we are more successful in life and at work if we are aware of, can admit, and can talk about feelings. He puts forward the concept of emotional intelligence, and defines it as a set of learnable skills. The heart of it is the awareness of and ability to verbalise feelings, and the two central skills in his set are listening with empathy and speaking assertively. These are the two skills at the heart of this communication skills course.
Feelings are our life force – our vitality. Provided we can admit and express them they can be the source of our personal authority, freedom and integrity. Bottling them up or suppressing them when we are under stress causes a loss of vitality, confuses our thinking, and keeps us in a disconnected, defensive, uncreative, self-limiting and restricted state of mind. Talking about feelings is a safe way of expressing them. It enables us to connect with others and recover the full use of our rational faculties. Empathy and assertiveness are the two communication skills that, in combination, help us do this. That’s why they’re so high-powered.
We've said our approach to communication skills training is "simple but not easy". What’s difficult about it?
What makes learning these skills difficult is old habits – old patterns of thought and speech, deeply ingrained through a lifetime’s practice. This course is designed not only to give you new communicating skills and techniques but also to help you lay aside old habits. This means not only becoming aware of them but also unlearning them. That’s why the course includes four private and confidential one-to-one coaching sessions by phone or Skype. These are to help you make sure you don’t revert under pressure back at work. The whole learning experience is spread over 6 months.
If a number of people in the company need this kind of communication skills training, can it be brought to us and be done in-company?
Yes. We first talk to some of the individuals who need it in order to do a specific communication skills training needs analysis, and then make sure the training is geared precisely to their needs.
Yet more reasons why you might benefit
from this communication skills training course
- You work in customer services and find it very difficult having to handle customers’ complaints when things go wrong.
- You’re not confident enough and at your best when dealing with very senior people.
- You’d like to be able to speak with more personal authority even when you're not in a position to tell people what to do.
- You'd like to be able to make your conversations at work more purposeful and productive.
- You often find yourself being misunderstood. You'd like to be able to reduce misunderstandings.
- You're not very successful in dealing with difficult people.
- You'd like to be more aware of non-verbal communication and be more alert and responsive to non-verbal signals.