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  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?

Marketing director aiming to bring about a change of outlook in the company. She would argue her case and then get impatient if people didn't see reason. The way she argued made them feel attacked. Her management training need was to learn to stop saying "Yes, but" and listen with empathy to their concerns - in other words, change her approach from an adversarial one to a more emotionally intelligent one leading to mutual respect and understanding.

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Video Introduction