How to "say no" without jeopardising your reputation or damaging your relationships
- a London UK management training and leadership coaching programme
Emotional intelligence communication skills that will develop your ability to say no assertively but unaggressively ... get away with it without upsetting people
Is this training right for you? Yes if any of the following sound like you;-
- Saying no is so difficult that you sometimes say yes when you don't want to.
- You may receive an urgent request for more work, but you find it so difficult to say no, especially when it's to someone who matters to you because you feel guilty about letting them down.
- Somebody more senior commits you to work without consulting you first. If you say no you worry other people might question your competence, willingness or ability to organise and priorities your workload.
- When you're saying no you wonder whether you're believable.
- When you mean no you sometimes send a weak maybe signal. So you want to be able to be firmer and clearer when you say no, so that people really get the message. You’d love to be able to say no effectively and politely.
- Sometimes a senior person pulls rank to pressure you into prioritising their work. You don’t know how to say no firmly, assertively, once only, and have it accepted - but without sounding discourteous, rude, defiant, unprofessional.
- Sometimes a more senior person at work misses a deadline and then complains that you aren’t being more helpful. It's sometimes necessary to put your foot down to draw a clear line, but you find this difficult because you don’t want to sound belligerent, rude or uncooperative, so you end up saying yes simply because you feel so bad about saying no.
- Or, sometimes you do manage to stand up for yourself, but it comes out clumsily. You'd like to be able to put foot down without stepping on people's toes, and wish you knew a way you could be both tough on the issue and kind to the person.
- You find yourself with a dilema - on the one hand you want to develop your reputation for being a reliable supplier of a valuable service … while on the other hand if you say yes all the time you run the risk of becoming overloaded … and the quality of your work may suffer, or you might not be able to deliver other work on time that you’ve already promised.