Relationship Building
A Comprehensive Guide to Communication
Effective Communication
Develop your communication and interpersonal skills to build better relationships at work and home.
Emotional Intelligence
Learn emotional intelligence techniques to manage difficult conversations and build strong, respectful relationships.
Practical Application
Practice repeatedly with feedback and video analysis to develop sustained relationship-building skills.Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
Why Choose This Training?
More Than Just A Course Of Lectures
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What Makes This Training Stand Out?
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Testimonials
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
Clients We Have Worked With
Well-known companies who have used this course again and again, over many years
Course Summary
Training Objectives
This course is designed to develop your communication and interpersonal skills to build better relationships with colleagues, clients, and stakeholders. The training covers various topics such as effective communication, active listening, and conflict resolution, and to apply practical techniques so you can more confidently express your feelings and opinions in an open, honest, authentic and sincere way, without jeopardising your relationships, starting a fight, or offending other people.
Develop Your Emotional Intelligence
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
Transferable Skills
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
Develop Skills
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
Repeated Practice and Feedback
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
Video Analysis
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
Sustained Change
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
Course Dates and Price
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
Free Initial Session
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
Understanding the Importance of Relationships
What makes people tick?
To excel in both personal and professional relationships, it's crucial to understand what motivates people. Uncovering "what makes people tick" involves getting to know their values, desires, fears, and aspirations. By gaining insight into someone's core, we can better relate to them and build stronger connections.
Understanding People
Developing "relationship building skills" starts with "understanding people." This means recognising the unique perspectives, emotions, and experiences that each person brings to a relationship. By showing genuine interest in others and practicing active listening, we can foster deeper connections that lead to mutual understanding and respect.
Relationship building skills
Communication
Effective communication is the foundation of any healthy relationship. It's essential to express ourselves clearly, listen attentively, and be receptive to feedback. Good communication helps to establish trust, resolve conflicts, and ensure that everyone's needs are met.
Empathy
Empathy is the ability to put ourselves in another person's shoes and understand their feelings and perspective. It's a crucial component of "relationship building skills," as it allows us to connect with others on a deeper level and offer support during challenging times.
Trust
Trust is the bedrock of any strong relationship. It's built through consistency, honesty, and reliability. When we trust others and are trustworthy ourselves, we create an environment where everyone feels safe to share their thoughts, feelings, and concerns.
Building Rapport Training
The Basics of Building Rapport
"Building Rapport Training" focuses on teaching the skills necessary to establish and maintain positive connections with others. These skills include finding common ground, using open body language, and mirroring the other person's communication style. Building rapport helps to create a strong foundation for any relationship.
Advanced Techniques
Advanced rapport-building techniques involve using more sophisticated strategies, such as leveraging the power of storytelling, understanding the other person's values, and employing tactical empathy. These skills can help to deepen connections, resolve conflicts, and create lasting relationships.
Navigating Difficult Situations
Tips for Managing Difficult Conversations at Work
Managing difficult conversations at work is an essential part of building strong professional relationships. Some tips include:
- Prepare beforehand: Think about your goals and the possible outcomes of the conversation.
- Stay calm and focused: Keep your emotions in check and concentrate on the issue at hand.
- Listen actively: Show genuine interest in the other person's perspective and avoid interrupting.
- Use "I" statements: Frame your concerns from your point of view to avoid sounding accusatory.
- Seek a resolution: Work together to find a solution that benefits everyone involved.
Dealing with Difficult Behaviour
"Dealing with Difficult Behaviour" involves addressing problematic actions in a constructive manner. Some strategies include setting boundaries, staying calm, and using open communication to address the issue. It's essential to maintain empathy and avoid taking the behavior personally, as it may stem from underlying factors unrelated to the relationship.
Developing Influential and Persuasive Abilities
Influencing and Persuasion Skills Training
Influencing and Persuasion Skills Training teaches techniques for effectively persuading others and guiding them towards a desired outcome. These skills are valuable in both personal and professional settings, as they can help to resolve conflicts, negotiate deals, and build consensus among groups.
How to Win Friends and Influence People
Dale Carnegie's classic book, "How to Win Friends and Influence People," offers timeless advice for building strong relationships and influencing others. Some key principles include showing genuine interest in others, giving honest and sincere appreciation, and making the other person feel important.
Enhancing Customer Service, Liaison and Satisfaction
Customer Liaison Skills Training
Customer Liaison Skills Training focuses on improving the way we interact with customers, clients, and other stakeholders. This training typically covers effective communication, problem-solving, and conflict resolution. By honing these skills, we can provide exceptional service and foster lasting, positive relationships with our customers.
Customer Service Training
Customer Service Training helps individuals develop the necessary skills to provide excellent service to customers. This training covers a wide range of topics, such as active listening, empathy, and dealing with difficult customers. By mastering these skills, we can enhance customer satisfaction and build strong, lasting relationships.
Best Practices for Customer Service Professionals
For customer service staff we also focus on the best practices for customer service professionals. It emphasises developing emotional intelligence and communication skills to handle challenging customer interactions effectively. The training includes practical exercises, video analysis, and continuous feedback to foster lasting improvement in customer service skills. There's also a strong emphasis on personal coaching to ensure that learners can effectively apply new skills in real situations.
Customer Satisfaction Training
Customer Satisfaction Training focuses on enhancing customer satisfaction through a training course that develop skills in empathy, effective communication, and emotional intelligence. It emphasises the importance of understanding customer needs, exceeding expectations, and personalising service to build loyalty and improve business performance. The training includes practical exercises, video analysis, and one-to-one coaching to ensure sustained improvement in service quality.
Handling Objections, Negotiations, and Complaints
Handling Objections
In order to be able to address concern and successfully answer peoples question raised in a respectful and persuasive manner you need to be able to handle people’s objections. Rather than avoiding their questions, or redirecting their attention as a politician might, the other person isn’t going to be truly satisfied unless you acknowledge the objection and empathise with the their concerns, before attempting to present a counter-argument. On this course you’ll learn how to successfully and rapidly tune in on their wavelength, without having to concede the argument.
Negotiating Skills Training
Negotiating Skills Training teaches how to reach agreement when you’re not seeing eye-to-eye. The key skills include active listening, assertiveness, empathy and problem-solving. By mastering the techniques taught on this course you can navigate challenging situations and achieve better outcomes more easily without becoming entrenched in fruitless arguments.
Handling Complaints
Handling Complaints is similar to handling objections, in that you need to rapidly address the issues that have been raised by customers or other stakeholders. This involves listening to the person's concerns and empathising with their situation, before proposing a solution. By handling complaints effectively, we can preserve relationships and demonstrate our commitment to excellent service.
Conclusion
Relationship building is a multifaceted skill that involves understanding people, building rapport, navigating difficult situations, developing influential and persuasive abilities, and enhancing customer service and liaison skills. By mastering these aspects of relationship building, we can forge strong connections, resolve conflicts, and create lasting relationships that enrich our personal and professional lives. Remember, the key to success in relationship building is to practice empathy, maintain open communication, and continually strive to improve our skills.
Relationship Building FAQs
1. What are some key relationship building skills to focus on?
Some important relationship building skills include effective communication, empathy, trust, understanding people, and building rapport. By focusing on these skills, we can create strong and lasting connections with others.
2. What is the importance of understanding people in relationship building?
Understanding People is crucial in relationship building, as it helps us appreciate each person's unique perspective, emotions, and experiences. By recognising these differences, we can foster mutual understanding and respect, leading to stronger connections.
3. How can building rapport training help improve our relationships?
Building Rapport Training teaches us how to establish and maintain positive connections with others by finding common ground, using open body language, and mirroring the other person's communication style. These skills help to create a strong foundation for any relationship.
4. What are some effective strategies for dealing with difficult behaviour?
When dealing with difficult behaviour, some useful strategies include setting boundaries, staying calm, using open communication to address the issue, and maintaining empathy. It's essential to avoid taking the behavior personally, as it may be caused by underlying factors unrelated to the relationship.
5. How can we develop influential and persuasive abilities?
To develop influential and persuasive abilities, consider seeking out influencing and persuasion skills training or studying books like "How to Win Friends and Influence People." These resources can help you learn effective strategies for persuading others and guiding them towards a desired outcome.