"Skills with People" - a management
training course in communication skills
Could this be true for you?...
- The skills, knowledge and enthusiasm that have served you well and brought you to this point in your career are no longer enough.
- To progress further you need something else as well - to be good at handling difficult conversations and meetings, influencing people, winning their cooperation, getting the best out of them, resolving conflict, giving strong leadership.
- For this aspect of your work your communication skills and emotional intelligence - in other words, your skills with people - are not quite as good as you now need them to be.
If so, our very personalised three-day communication skills training course, "Skills with People" (London UK), could be the one for you. The skills you'll develop on this course are simple, powerful and memorable, and you'll be supported in putting them into practice at work by a series of telephone coaching sessions spread over six months.
It's been acclaimed many times a "high spot" among UK management communication skills courses. Thousands of managers and professionals from many countries have been through it.
![]()
But how can you be sure this communication skills course is for you?
The 'Skills with People' Course
- Site map
- A
- Abrasive manner
- Achieving better teamwork
- Acquiring emotional intelligence
- Active listening skill
- Active listening training
- Advanced management skills training
- Adversarial debate
- Adversarial relationships
- Advice
- Advise
- Affinity
- Aggression at work
- Agreement
- Agree to disagree
- Anger
- Anger management
- Annoying people
- Answering the boss's questions
- Anxiety
- Apathetic people
- Apathy
- Appeal to the best in people
- Appraisal
- Appraisal training
- Approval
- Argue a point
- Argument
- Argumentative people
- Assert oneself
- Assertion
- Assertive behaviour
- Assertive listening
- Assertive speaking
- Assertiveness skills training
- Assertiveness technique training
- Assertiveness training
- Assertion skills training
- Assured behaviour
- Assured manner
- Atmosphere of mutual respect
- Attention
- Attention skills
- Authenticity
- Authenticity at work
- Authenticity skills
- Authentic leadership
- Authority
- Authoritative or authoritarian
- Avoid conflict
- Avoid over-familiarity
- Avoiding being bossy
- Avoiding being verbose
- Avoiding coming across as arrogant
- Avoiding confusion
- Avoiding discord
- Avoiding misunderstandings
- B - Be
- Be approachable
- Be at ease with people
- Be believable
- Be congruent
- Be congruent and authentic
- Be decisive
- Be diplomatic
- Be frank
- Be less annoyed
- Be more cogent
- Be tactful
- Be transparent about feelings
- Bear bad news
- Bear bad news helpfully
- Beat in argument
- Behavioural skills
- Behavioural training
- Being a better delegator
- Being a better manager
- Being a strong leader
- Being authentic at work
- Being better at handling disagreements
- Being cheeky
- Being economical with words
- Being encouraging
- Being firm but fair
- Being forceful
- Being good with people
- Being hard on the issue and soft on the person
- Being honest with your boss
- Being less bossy
- Being more authentic
- Being more assertive
- Being more demanding
- Being more encouraging
- Being more forceful
- Being more understanding
- Being more sensitive to people's feelings
- Being pushy
- Being supportive at work
- Being taken seriously
- Being tough on the issue and soft on the person
- Being tough but considerate
- Being tough but kind
- Being tough to be kind
- Being understood by others
- Believability skills
- Better briefings
- Better communications at work
- Better cooperation
- Better leadership
- Better listening
- Better management development
- Better mentoring
- Better problem-solving
- Better project management
- Bo - Bu
- Boost confidence
- Breaking bad news
- Briefing
- Briefing skills
- Broach a difficult subject
- Brusque manner
- Build self-confidence
- Building a creative team
- Building a positive attitude
- Building better morale
- Building better rapport
- Building better relationships at work
- Building rapport
- Building trust at work
- Business skills
- Ca - Conf
- Calming customers
- Calming influence
- Calming people down
- Calming people's emotions
- Challenge an idea
- Change management skills training
- Changing people's minds
- Changing someone's ideas
- Change your behaviour
- Change your reputation
- Channel anger
- Chairing meetings
- Clarity
- Clear away confusion
- Closed minds
- Coach
- Coaching skills for managers
- Coaching skills training
- Collaboration
- Collaboration skills
- Collaborative skills
- Come to agreement
- Coming across with credibility
- Commanding attention at meetings
- Commanding more respect
- Commanding respect at work
- Commitment
- Common ground
- Communicate true feelings
- Communication
- Communication skills
- Communication skills training
- Communication techniques
- Complain
- Complain effectively
- Concentrate when listening
- Conduct a meeting
- Confidence
- Confidence skills
- Confidence training
- Conflict management
- Conflict resolution training
- Confrontation
- Confront an issue
- Confront differences
- Confront vs avoid
- Confront people
- Confronting difficulties
- Confronting difficult problems
- Confronting problems
- Confronting problems directly
- Confusion
- Cong - Cu
- Congruency
- Congruency skills
- Connect
- Connect with people
- Connecting better with people
- Connecting people with what matters
- Connecting with what matters to people
- Constructive conversation
- Constructive criticism
- Consult
- Consultancy skills
- Consulting skills
- Contradict someone
- Control anger
- Conversation
- Conversation skills
- Conversation skills training for managers
- Conviction
- Cool
- Cooling customers down
- Cooling people down
- Cooling people down in disputes
- Cooperation
- Coping with difficult people
- Correct someone politely
- Correction
- Counselling skills for managers
- Counselling
- Courtesy
- Creating affinity
- Creating a better atmosphere
- Creating a frank atmosphere
- Creating a franker atmosphere
- Creating a positive atmosphere at work
- Creating a high performance atmosphere
- Creating a safer atmosphere
- Creating a tolerant atmosphere
- Creating good will with people at work
- Creative criticism
- Creative meetings
- Creating mutual respect
- Creating the right atmosphere at work
- Credibility
- Critical appraisal skills
- Criticising without antagonising
- Criticising without getting into argument
- Criticism
- Criticism skills
- Customer complaints
- Customer liaison skills
- Customer service skills training
- D - Dec
- Deal with annoyed person
- Deal with difficult situations
- Deal with dissent
- Deal with doubters
- Deal with negative feelings
- Dealing better with complaints
- Dealing with anger at work
- Dealing with an irate customer
- Dealing with anxiety at work
- Dealing with complaints training
- Dealing with criticism
- Dealing with difficult customers
- Dealing with difficult people
- Dealing with disruptive people
- Dealing with emotion
- Dealing with hostility
- Dealing with irrational people
- Dealing with opinionated people
- Dealing with people at work
- Dealing with prejudice at work
- Dealing with resentment
- Dealing with tension
- Dealing with trouble makers
- Dealing with unreasonable people
- Decisions
- Decisive
- Def - Dr
- Defensive
- Deferential
- Delegate
- Delegating more
- Delegating skills
- Delegating to develop people
- Delegation training for managers
- Demanding
- Demanding high standards
- Demanding respect
- Demoralise
- Details
- Determination
- Develop your diplomacy
- Developing enthusiasm in your team
- Developing ideas in a group
- Dialogue
- Dialogue of the deaf
- Difficult conversations
- Diplomacy
- Disagree
- Disagree without conflict
- Disappoint
- Disarm those with whom you disagree
- Discord
- Discourage people
- Discussion
- Discussion facilitation skills
- Discussion skills
- Disempower people
- Dismiss someone
- Dispute
- Dispute a point
- Dissatisfaction
- Dissent
- Doing appraisals
- Don't get defensive
- Don't let negative feelings get you down
- Don't pull punches
- Doubt
- Drive for results
- E
- Earning respect
- Effective approval
- Effective communication skills training
- Effective delegation skills
- Effective management skills
- Effective two-way communication
- Efficient conversation
- Efficient conversations
- Emotion
- Emotional atmosphere
- Emotional intelligence test
- Emotional intelligence training course
- Emotive issues
- Empathic listening
- Empower
- Empower people
- Empowering skills
- Empowerment skills
- Encourage
- Encourage people
- Encouraging ideas
- Enthusiasm
- Essential management skills training
- Executive communication skills
- Executive skills
- Executive training course
- Express dissatisfaction constructively
- Express enthusiasm
- Expressing anger safely at work
- Expressing anxiety
- Expressing dissatisfaction
- Expressing doubt
- Expressing feelings safely at work
- F
- Face difficulties
- Face facts
- Face unpleasant facts
- Face up to problems
- Facilitate
- Facilitating your team
- Facilitation skills training
- Feedback
- Feedback skills
- Feedback training
- Feedback that works
- Feelings
- Find common ground
- Finding a common goal
- Finding agreement
- Firmness
- Firmness of purpose
- Firm feedback
- Firm with people
- Focus
- Focus attention when listening
- Focus on feelings
- Forceful
- Frankness
- Frank discussions
- Friendly atmosphere at work
- From No to Yes
- Fruitful dialogue
- Frustrated with people
- Ge
- Generosity
- Generous attitude
- Generous listening
- Gentle but firm
- Gentleness
- Genuine approval
- Genuine conversation
- Genuine communications
- Genuine dialogue
- Getting a yes to change
- Getting a win-win solution
- Getting better collaboration
- Getting better feedback
- Getting commitment
- Getting to commitment
- Getting enthusiasm back
- Getting feedback
- Getting less resistance
- Getting more attention from people
- Getting more commitment
- Getting more cooperation
- Getting more enthusiasm back
- Getting more ideas from people
- Getting more interest from people
- Getting more respect
- Getting on better with people
- Getting people's attention at meetings
- Getting people to accept change
- Getting people to achieve higher standards
- Getting people to solve their problems
- Getting people to think for themselves
- Getting people to trust you
- Getting positive action from feedback
- Getting recognition
- Getting the best out of people
- Getting the level of detail right
- Getting through to people
- Getting urgent cooperation
- Getting yes to your ideas
- Gi
- Give strong criticism
- Give voice to your feelings
- Giving advice
- Giving approval
- Giving bad news
- Giving better advice
- Giving better coaching
- Giving better feedback
- Giving constructive correction
- Giving constructive feedback
- Giving correction
- Giving criticism that works
- Giving disappointing news
- Giving encouragement
- Giving feedback
- Giving feedback at work
- Giving feedback for business reasons
- Giving feedback without antagonising
- Giving more cooperation
- Giving more reassurance
- Giving powerful feedback
- Giving praise that works
- Giving recognition
- Giving tough feedback
- Giving your boss bad news
- Going for a win-win result
- Good advice
- Grab attention
- H
- Habits
- Handling aggression
- Handling complaints
- Handling complaints professionally
- Handling customers better
- Handling difficult people
- Handling disagreements constructively
- Handling discord
- Handling disruptive people
- Handling dissent
- Handling feelings
- Handling ideas constructively
- Handling objections
- Handling resistance
- Handling the boss
- Having a positive attitude
- Having better conversations
- Having better discussions
- Having honest discussions
- Having more credibility
- Heart to heart
- Helpful counselling
- Helpful feedback
- Helping people cope with stress
- Helping people express feelings
- Helping someone with a problem at work
- Holding rational discussions
- Honest communications
- Honesty in meetings
- Honesty without harm
- How not to annoy people
- How not to irriate people
- How not to be defensive
- How not to be too deferential
- How not to demoralise people
- How not to micro-manage
- How not to patronise your boss
- How to avoid arguments
- How to avoid being submissive
- How to avoid being weak
- How to be assertive and have empathy
- How to be firm
- How to be more assertive
- How to build morale
- How to coach
- How to criticise
- How to get along with people
- How to get along with people you don't like
- How to win friends and influence people
- I - K
- Impatience
- Impressing your bosses more
- Improve verbal communication
- Improve your communication skills
- Improve your concentration
- Improving your social skills
- Increase your credibility
- Increasing your influence
- Influencing skills training
- Influencing without manipulation
- Interpersonal business skills training
- Interpersonal communication skills
- Interpersonal skills coaching
- Interpersonal skills training
- Irritating people
- Is emotional intelligence learnable?
- Is it OK to be unpopular?
- Keeping control in meetings
- Keeping customers
- Keep someone's attention
- Keep your cool
- L
- Lack of courtesy
- Leadership development
- Leadership skills development
- Leadership training for managers
- Learn how to conduct a meeting
- Learn to be assertive
- Learn to be more assertive
- Learn to be authentic
- Learn to be believable
- Learn to collaborate
- Learn to cooperate
- Learn to criticise constructively
- Learn to delegate
- Learn to express feelings
- Learn to give feedback
- Learn to talk about feelings
- Learning and development
- Learning from mistakes
- Listening skills
- Listening with attention
- Listening with empathy
- M
- Make a complaint
- Make a protest
- Making a better impression on the boss
- Making a good impression on the boss
- Making an impact at meetings
- Making irrational people rational
- Making more impact on the boss
- Making people feel good
- Making people feel positive about themselves
- Making people feel safe
- Making people more independent
- Making people more rational
- Managing change in the workplace
- Managing feelings in a meeting
- Manage feelings in your team
- Management development
- Management style
- Management training course
- Management training without buzz words
- Management training without jargon
- Managerial authority
- Managerial communication skills
- Managing change
- Managing upwards
- Managing with authority
- Managing your boss
- Managing your boss better
- Meaningful conversation
- Meeting facilitation skills
- Meeting of minds
- Meeting skills training for managers
- Meeting with hostility
- Mentoring at work
- Mentoring skills
- More effective praise
- More than just talk
- Motivating people
- N - O
- Nagging
- Negative manner
- Negative people
- Negotiating skills
- Negotiating to mutual advantage
- Negotiating to win-win
- Non-verbal communication
- Non-violent communication
- Not letting your attention wander
- Nurturing colleagues
- Opening people's minds
- Oppose an idea
- Opposing without argument
- Overcome aggression
- Overcome annoyance
- Overcoming people's reluctance
- Overcoming resistance to change
- P - R
- Pay attention to feelings
- Paying attention to people
- Paying more attention to people
- Peacemaking at work
- People skills training
- Performance appraisal training
- Performance management
- Persist without nagging
- Personal effectiveness
- Personal impact skills training
- Persuasion skills training
- Positive attitude
- Positive working relationships
- Powers of attention
- Powerful communication skills
- Powerful people skills
- Praising and criticising
- Praising without patronising
- Productive conversation
- Professional conversation
- Project management skills training
- Purposeful conversation
- Raising people's spirits at work
- Rapport without over-familiarity
- Reaching agreement
- Reaching out to people
- Reaching quicker agreement
- Real conversation
- Real talk
- Reasoning with people
- Receiving criticism
- Reducing misunderstandings
- Reflective listening
- Relationship building skills
- Repairing damaged relationships at work
- Resolving disputes at work
- Resolving disagreements
- Respond to aggression
- Responding better to the boss's questions
- Responding to anxiety
- Responding to criticism
- Responding to the boss's questions
- Responding to scepticism
- Responding to unwillingness
- Response habits
- Running better meetings
- Running meetings
- Running more harmonious meetings
- S
- Sales training
- Sales training for managers
- Save face
- Saying less
- Saying no
- Seeing the best in people
- Seeming less arrogant
- Selling skills
- Setting better standards
- Show determination
- Showing enthusiasm
- Showing more approval
- Showing more confidence
- Showing more confidence at work
- Showing more enthusiasm
- Showing more interest in people
- Showing more respect
- Showing respect
- Skills for opening people's minds
- Skills with people
- Skills with people training for managers
- So what happens next?
- Social intelligence training course
- Soft skills training
- Soft skills training for managers
- Speak frankly
- Speak in a determined way
- Speak like a CEO
- Speaking assertively
- Speaking more clearly
- Speaking with authority
- Speaking with brevity
- Speaking with more authority
- Speaking with greater clarity
- Standing up to bullies at work
- Standing up to people
- Stay calm
- Stepping up to senior management
- Stop an argument
- Stop being argumentative
- Stop you anger
- Strength of mind
- Strength of will
- Successful conversations for managers
- T
- Taking criticism at work
- Taking part in meetings
- Taking people with you
- Talking about emotion at work
- Talking about feelings at work
- Talking to irrational people
- Team building
- Team development
- Telling your boss the truth
- The art of coaching
- The book of the course
- The power of trust
- The two most crucial people skills
- Thinking well of people
- Too much detail
- Too much information
- Tough respect
- Tough talk
- Training and development course
- Training for managers in creating affinity
- Transparent communications
- Trust people's feelings
- Trust your feelings
- Turning an objection into a yes
- Turning complaints into opportunities
- Turning conflict into agreement
- Turning conflict into cooperation
- U - Y
- Understanding others better
- Understanding people's concerns
- Understanding people's feelings
- Unintended negative manner
- Up-beat attitude
- Upward communication training course
- Using problems as coaching opportunities
- What is emotional intelligence
- What is being congruent?
- When you speak do others listen?
- Why being reasonable doesn't always work
- Why improve your soft skills
- Win-win in conversations
- Win the argument
- Winning briefings
- Winning collaboration at work
- Winning commitment
- Winning conversations
- Winning cooperation
- Winning people's confidence
- Win people over
- Winning people over
- Winning people round
- Winning people round to change
- Winning ways of dealing with people
- Working with difficult people
- Working with people
- Working with people you don't like
- Your own anger
- A






















