Turn Negativity into Synergy
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
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"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
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Well-known companies who have used this course again and again, over many years
This course is designed to help you develop your ability to run meetings successfully. Introducing change or new ideas in a meeting can be hugely challenging. Not everyone is open to new concepts, and resistance from participants can halt progress instantly. Even changes that are necessary and beneficial for the organisation may encounter resistance or negative feedback from employees.
Thankfully, there are ways to manage this resistance so your team can move forward with implementing the proposed changes. On this training course you’ll learn about proven methods of handling resistance and negativity in meetings, empowering you to successfully introduce beneficial changes that benefit people around you with confidence.
You’ll be able to Identify the root causes of resistance and negativity such as personal issues, lack of communication or clarity, or fear of change. You’ll learn how to establish trust through open communication by actively listening and understanding each participant’s point of view. You’ll be able to create a supportive environment in meetings by setting expectations, leading with empathy and positive reinforcement rather than punishment. You’ll develop your ability to lead with empathy so you can better build an atmosphere that encourages creativity while preventing blain-storming sessions from occurring during discussions.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.
The goal of this training is to equip you with the tools they need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.
By examining the reasons behind resistance and negativity, it is possible to understand how these feelings impact productivity and morale in a team or organisation.
Resistance and negativity in meetings can have a detrimental effect on workplaces. If left unchecked, this behaviour can spread quickly within a team or organisation and negatively impact morale which in turn could lead to decreased productivity.
Low company morale has been found to dissuade employees from putting effort into their job. On the other hand, when resistance is addressed appropriately, it can result in improved attitudes towards work tasks due to increased employee involvement and buy-in of decisions made during meetings where resistance from negative employees might be present.
Encouraging positive communication instead of conflicts in disagreement should be an integral part of any meeting’s dynamic as studies show that effective communication leads to better outcomes at work.
It is important to identify the root causes of resistance and negativity so that they can be addressed proactively, usually involving examining personal issues, fear of change or a lack of communication or clarity.
Personal issues, such as fear of failure or the belief that a change is harmful, can contribute significantly to resistance and negativity in meetings. For example, when employees feel their job security is threatened by an impending change at work, it can lead them to react with hostile behaviour during meetings—such as discouragement or eye-rolling—in order to express their discomfort with the situation.
As such behaviours can display dissent and disrupt momentum during conversations, it’s important to address underlying personal concerns quickly and effectively. To do so requires understanding why meeting participants may be resistant or negative in the first place: are they feeling insecure? Do they lack trust? Is there a specific trigger for their reactions? Also essential is creating a supportive workplace culture that values open communication among all levels of leadership—with senior leaders setting expectations for behaviour but also taking into account individual feelings during times of transition.
By developing an environment where each employee feels valued and heard within team discussions regarding changes could help create buy-in from stakeholders while keeping morale high - ultimately enabling successful organisational outcomes even amidst conflicting resistance attitudes.
When it comes to meetings, lack of communication or clarity can be one of the main contributors to resistance and negativity. Poor communication in the workplace creates a tense environment and hinders productivity and collaboration.
Individuals may not understand their place or role in organisational changes as well what is expected of them due to ineffective communication. In healthcare for example, a lack of effective communication can have serious consequences - putting patients at risk by leaving critical information absent or misinterpreted.
When staff are unclear about expectations, goals, tasks and roles in projects due to inadequate communication can lead them feel insecure about their job security which ultimately results in resistance to change efforts.
The fear of change in meetings is a common phenomenon that can result in both resistance and negativity. Many people, especially those who are comfortable with the status quo, may either resist change or fear what will happen if changes are made to the current processes or systems.
They may worry about their own job security, will they have to learn new skills or how these changes might negatively impact them. This uncertainty can lead to feelings of discomfort around the proposed change initiative which ultimately causes them to resist it.
For example, when introducing a new technological system into an organisation for better efficiency results in employees feeling uncertain about why this technological change has been done and what it means for their current roles.
Their fears can manifest as anger or even aggression resulting in conversations becoming negative and unproductive leading to a breakdown of morale rather than improvements. It's important for senior leaders and managers to identify these root causes early on so they can address the issues proactively by establishing trust through empathy and open communication.
Effective management of meetings can further enhance the environment and foster a sense of inclusiveness, leading to better collaboration and improved productivity.
is essential to create a supportive environment and handle resistance and negativity in the workplace. Proper management involves properly setting up meetings, communicating clear expectations, creating ground rules, addressing any negative attitude or behaviour, leading with empathy and establishing positive relationships within the team. Clear communication allows for everyone to express their concerns or ideas without fear of judgement or hostility from others. Furthermore, it can help identify potential issues that might otherwise remain unacknowledged and can lead to better problem solving solutions. Establishing clear roles in the meetings makes sure tasks are appropriately assigned throughout participants while preventing brain-storming sessions between various individuals which may be unproductive or demotivating.
When it comes to creating a supportive and productive workplace environment, clear communication and expectationsplay an important role. Effective communication between managers and employees can help prevent misunderstandings, improve company culture, promote growth and productivity, as well as maintain healthy relationships in the work environment.
Establishing clear expectations up front can ensure that desired outcomes are achieved with minimal confusion or frustration. Through active listening and open dialogue, senior leaders can set ground rules for meetings from the start – this allows all participants to have their opinion heard without fear of negativity or retaliation.
Clear communication also helps empower your team by allowing them to feel confident when voicing their opinions during discussions while avoiding brainstorming scenarios that often happen in chaotic meetings.
By setting shared goals and understanding each employee’s unique contribution towards those goals allows everyone on board to be more focused on achieving success rather than being entangled in petty disagreements or opposing views across departments.
Empathetic leaders focus on creating a safe and supportive environment where all viewpoints are encouraged and conflict is handled constructively. They understand that things don’t always go as planned but try to maintain a positive attitude despite any turbulence.
As a manager, this means actively listening to staff concerns, being open-minded and encouraging honest dialogueeven if it involves difficult conversations. These leaders can handle anxiety, resistance, and complaints effectively by taking responsibility for mistakes or shortcomings rather than blaming the other person.
Studies have shown that empathetic leaders are more successful in their roles leading to better morale among employees; research from Harvard Business Review also found those with an aptitude for empathy show greater engagement, trust building capacity and efficiency in decision making processes.
Identifying and addressing the root causes of negative behaviour in the workplace can help to form a support system for team members going through personal issues, while maintaining an overall positive morale.
Keep reading to learn more about strategies to manage resistance and overcome negativity in meetings!
It is important to confront and address negative behaviour in the workplace promptly, as this can help prevent it from spreading. Ignoring bad behaviour does not make it go away; instead, addressing and confronting inappropriate conduct head-on is essential for maintaining a respectful working environment. In order to effectively deal with such situations, managers should take the following steps:
Focus on creating an environment that encourages open dialogue and positive thoughts for overcoming resistance and negativity.
When handling resistance and negativity in meetings, it is important to check yourself as a manager. By taking full responsibility of the conversation, you can make sure that the discussion remains productive and efficient.
Self-awareness is key when navigating these challenging situations – take time to reflect on your own reactions and motivations in order to stay focused on problem solving. Additionally, clear communication is essential for creating an environment where all parties feel heard without minimising or dismissing their concerns.
Invite audience engagement by encouraging participants to share their feedback and ideas so that everyone’s views are taken into consideration during decision making process, Moreover, be supportive of individuals who face difficulty with change initiatives by positively recognising them for their effort towards adaptability.
Problems such as resistance and negativity in meetings can have a detrimental impact on productivity, morale and the effectiveness of change initiatives. When handling these issues, seeking support is essential to ensure effective outcomes.
Having the right people involved at each stage of organizational change - from planning, launching to managing - helps bring clarity and alignment throughout any change efforts. Going it alone may also increase fear of failure or lack of direction which can ultimately lead to reduced buy-in from stakeholders affected by the changes.
For example, many studies show that successful transformation efforts involve enlisting senior leadership for ongoing support during implementation stages as well as providing resources towards training employees on new skills or knowledge associated with the initiative.
This ensures everyone not just understands changes but feels confident with their prospects in helping steer an organisation’s new direction forward while allowing them to contribute meaningful solutions that fit within established goals and objectives.
When it comes to handling resistance and negativity in meetings, choosing battles wisely is a key strategy for managing the situation and creating a more supportive environment. It means that as managers or leaders we have to take into account what are the most relevant issues worth addressing, and prioritise accordingly.
When dealing with workplace issues or challenging individuals, it is important not to tackle every disagreement or conflict head-on as this can become overwhelming quickly. Instead, focus on identifying what truly matters; those issues which will cause long terms effects if left unresolved.
With this approach, tackling disagreements becomes about finding solutions that work best for all parties instead of trying to "win" every battle – ultimately making these conflicts into constructive dialogue that can improve team morale and productivity.
Maintaining a positive outlook is essential for handling resistance and negativity in meetings. It is vital to use positive language instead of drastic words that convey defeat or put-downs.
Being an energised leader can help motivate employees toward achieving a common goal, making them feel more comfortable expressing their opinions and being open to new ideas. It will also foster trust and confidence between team members, thus helping the meeting run efficiently even in the presence of resistance or negativity.
Engaging with employees at every level encourages each person to stay motivated and engaged while improving communication between participants - this not only helps learners understand expectations but promotes ownership of decisions within the group.
Additionally, focusing on points where conversation could be productive rather than asserting authority saves time, lifts morale, and keeps everyone focused on progressing ahead together as opposed to dwelling over issues from before or getting caught up in arguments.
Scheduling meetings strategically, establishing ground rules and roles, checking in with participants and preventing brainstorming are key to managing meetings effectively.
is a key part of ensuring successful and productive meetings. It is important to first determine if the meeting is necessary, only invite people who need to be there, set a clear agenda for the meeting, come up with an appropriate schedule that allows enough time for everyone’s input and tasks while staying on topic and preventing brainstorming. Sharing plans for the meeting ahead of time so attendees can properly prepare can enhance productivity in any given setting. Utilising thoughtful scheduling strategies help foster collaboration and enable each individual in attendance to effectively make their mark or contribute towards the goals of the session. Doing so minimises stress before, during and after the discussion since all key players are included in decision-making processes while receiving what they need going forward.
Setting ground rules and having all meeting participants understand their roles are key components to success in meetings. Ground rules should ensure that everyone respects each other's ideas, establishes trust between the organization and the members, encourages participation from team members, and fosters effective communication. To create an effective set of ground rules:
Holding check-in conversations at the start of meetings gives everyone a chance to briefly state their current mindset, emotional and mental status within the group. This exercise is essential for any successful meeting as it helps build psychological safety with team members while setting the desired tone for open and honest communication.
Conducting check-ins allows managers to better understand their employees’ needs in order to address any concerns or issues they are facing before moving on with business-related topics.
Moreover, practitioners often find that most of the time when people resist changes or new approaches during meetings can actually be traced back to feeling unheard or misunderstood due to a lack of checking in and exploring individual perspectives from an empathetic place first.
By facilitating quick check-ins right prior or even right after each meeting step - such as planning, taking action items, decision making, etc., effective facilitation skills kick into gear helping direct conversation and active participation accordingly.
Expecting resistance to an organisational change is normal, so it should be managed formally with the help of identified resistance managers who can address the issues proactively and ensure ongoing support for change resistance itself.
It is important to expect resistance when implementing change in meetings, as it can help managers better manage and address potential sources of negativity. When expectations of resistance are managed proactively, this can lead to more effective and change management initiatives with greater buy-in from senior leaders.
By anticipating that people might be resistant to changes or new ideas, it allows for specific strategies and approaches to overcome resistance to be created before the meeting takes place. Strategies such as involving employees in the decision-making process or providing time for questions and feedback beforehand encourage a sense of participation rather than exclusion which helps create an environment of support throughout the meeting.
By anticipating how people may react at certain points during a meeting about changes being proposed, managers can prepare themselves on how they should handle negative reactions by establishing ground rules or having certain facilitators act should any conflict arise within groups or between individuals. For example, if you can anticipate what people might say you can have your empathy tucked up your sleeve so you can gently offer it when people voice their concerns. When you are able to empathise with their concerns it tends to calm people right down, because most all people tend to enjoy feeling understood. Remember, showing your understanding isn’t the same thing as automatically agreeing with everything they say. You can demonstrate you get where they are coming from, even if you passionately disagree with their point of view. Your empathy can have a powerful calming effect what otherwise might be disruptive and unhelpful behaviour.
Formally addressing resistance can be a valuable way to manage resistance in meetings. By engaging the right stakeholders and developing formal plans, protocols, and processes, it is possible to minimize the overall impact of any potential resistance while being proactive about any changes specific actions that may need to take place.
For example, clear communication strategies can set expectations for both those leading the meeting as well as participants. This helps everyone understand their roles, allowing them to feel comfortable with their contributions and more likely to accept change within the team or organisation.
A sense of job security also alleviates some fears associated with change initiatives that could otherwise prompt negativity or opposition behavior in the workplace. Forming an empathetic management style enables managers to identify underlying issues affecting people's behaviour. If you can uncover root causes of resistance in a positive manner rather than confrontational approach when dealing with negative behaviour in meetings, you can then skilfully support employees who could cause disruption during meetings if you’d not addressed their issues proactively.
Identifying the root causes of resistance to change is essential in order to effectively manage it. It helps us understand why some people resist change, and then find ways to address those reasons.
Common causes of resistance include personal issues such as job security concerns, lack of communication and clarityon expectations or goals from senior leaders, fear of change or failure due to lack of knowledge about a process etc. For example, if an employee feels that their job is threatened by a proposed new technology aimed at streamlining processes they may consciously or subconsciously resist it unless their fears are addressed proactively.
If proper support for learning new skills isn’t provided employees may also tend to challenge the initiative out of fear instead of feeling confident in its success. Addressing these underlying issues can help turn negative attitudes into more productive conversations in meetings which will ultimately create collaboration and buy-in for any proposed changes within organisations.
When managing and handling resistance in the workplace, it’s essential to ensure that the most effective attitude is used to manage other people’s resistance. If tends to work much better if you are entrusted by the people you are talking to with the responsibility of ensuring that any form of resistance to change is addressed proactively and respectfully. Once people have the confidence you’ll effectively manage potential sticky situations in order to achieve success it tends to work ore smoothly than if people view you as a authoritarian who squashes debate and suppresses the slightest hint of decent or bad feelings.
In order to handle people successfully you need to be become adept at engaging employees through communication and providing them with ongoing support, reassurance, knowledge, tools and resources. You need to be able to identify root causes behind employee resistance such as job security concerns or feelings of fear amongst others.
By having a clear understanding of this underlying factor will help create an conducive environment for a successful transition into new opportunities presented by change initiatives while also giving employees an opportunity feel confident and secure about their roles.
Analysing meeting outcomes and implementing any necessary changes for improvement can help ensure resistance and negativity don't impede success.
Reflecting on the outcomes of meetings can be an important step towards understanding how to successfully achieve team goals and work together in harmony. This reflection helps bring awareness to areas of improvement and highlights achievements that have been made by teams during meetings.
It involves assessing the overall experience such as communication, collaboration, problem-solving effectivenesswhich can act as a barometer for improved productivity in future group situations.
Effective reflection also allows individuals to develop transferable skills that can be adapted in similar or different projects going forward. In addition, it provides insight about individual actions helping members understand their own strengths and weaknesses more clearly which would eventually help them make well-informed decisions regarding their professional growth.
A successful change effort requires active engagement from employees, management’s clear communication of expectations and vision for organizational changes, and changes that are relevant to the company’s goals. Here are some strategies for implementing effective change:
It is important to recognise and understand resistance and negativity in meetings, as they can have a detrimental impact on overall workplace productivity and morale. By actively planning out meeting agendas that are clear and organised, managers create an environment of boundaries and respect while still allowing for creative input from personnel.
Proactive tactics such as having ongoing support through checks-in with participants during or after meetings, being transparent regarding expectations throughout the change process, engaging employees at all levels in any changed initiatives, implementing positive enforcements across the board rather than punishing corrective action without pause when necessary can all be effective ways to minimise resistance and negativity in meetings.
Managers should remember to lead by example by remaining calm under pressure, maintaining a sense of optimism regardless of how individuals react to presentations or feedback offered during meetings as well as setting up realistic expectations with regards to changes happening within the organisation. Empathy is a very powerful tool that can be very handy in situations like this.
Ultimately if done right managing resistance optimal will require leaders who possess skills that help people feel consulted rather than dictated to. If you’re not quite sure how, let us show you on this course.
Resistance and negativity in meetings are reactions to the introduction of change, where human beings tend to resist any changes from their current state or current way of life.
These may occur when introducing new technology, task processes or even policy changes. This creates a daunting challenge for those trying to initiate change, leading to cycles of resistance and counter-resistance within employees.
To overcome this issue try engaging with team members individually rather than group setting as interactions towards higher personnel often invoke feelings of powerlessness leading to negatively fuelled responses during meeting sessions. Aiming for buy-in from staff through open communication promotes trust which rarely fails amidst disorientating transits such as technological advancements or policy changes within work contexts.