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  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Does your feedback help people change?
    Does your feedback help people change?

A video introduction to the "Skills with People" training course

Video transcription

Introduction

Hi, I’m Alex, one of the three trainers here at Gould Training.   We love helping managers and professional people communicate successfully.  That’s why we specialize in a training course called “Skills with People”. 

In this short video we’ll give you some typical examples of people who have come on this course, and benefitted enormously from what they learnt. 

Example 1 - a senior manager needing to respond differently when approached with a problem

Hello, I’m Phil.   I’m going to tell you about a senior manager.  His boss was pretty worried when thinking about the future.  What would happen if we lost this chap?  Where would the business be?  We discovered with him that what was happening was every time somebody bought a problem to be solved to him he would take the problem over and solve it himself.  After all that was what he was good at and very experienced at doing.  The trouble was the more he did that the dependent they become on him.  So that was a habit he had to break. 

What he needed to learn was how to listen as a different kind of response when people bought him a problem.  He had to start listening to them with empathy.  This was new for him, and it was very hard and difficult for him to make the change, but of course he was very determined, and he very badly needed to make the change, and so in the end he managed to master it.  The transformation was amazing because when he actually came back to work he actually started to enjoy other people solving problems rather than him.  He began to enjoy developing people.

Example 2 - a young accountant needing to speak up in meetings

Hi, I’m Rosemary.  I want to tell you about a young accountant who came our way.  She was very good at her job, the problem was she didn’t speak up at meetings.  She was told that if she didn’t change her behavior she’d be overlooked for a promotion.

We uncovered in her one-to-one session that she assumed she couldn’t speak up unless it was on her subject matter, no-one would be interested.  She needed to learn how to listen with empathy to connect with people’s ideas, and she needed to learn how to speak assertively in order to get people to sit up and take her seriously.  These were two difficult skills for her, she wasn’t used to doing that.  But she practiced with absolute verve and dedication, and eventually mastered them.  When she went back to her firm she was able to speak with confidence in meetings and her manager was delighted.

Example 3 - a department manager needing to lead with more authority

I want to talk about the manager of a department who was struggling with getting the best out of her team.  There were some issues that she needed to confront.  But she was nervous about the risk of demotivating and demorilizing people if they thought that she was being too harsh. 

The thing that surprised her the most was how she looked on camera, because she saw for herself that she came across in a way that completely lacked authority.  She was very surprised by that. 

We showed her how to give proper feedback to people, how to give generous and warm and genuine praise first, and then to move on to be giving really firm, really specific, and really clear criticism.  It wasn’t at all easy, but she was highly motivated, and with considerable practice she began to find it easier until she did eventually master it.

Afterwards she told us how pleasantly surprised she was that the real life experience of going back to work and putting these skills into practice was exactly like it had been for her on the training course.  She was delighted.  And her boss was really pleased because there had been this transformation.  She had moved from having this rather ineffectual management style to being much more authoritative, and actually a more inspiring leader.

Example 4 - a software engineer needing to respond to customer's compaints with more empathy

I’m going to tell you about a software engineer working in customer services looking after customer’s calls for technical help, and handling them when they complained.  He was good at it, he was very good with technical problems, solving software problems.  He was a helpful chap. 

The trouble was he wasn’t very good at handling it when customers got emotional, as they often did when their software let them down.  Unfortunately, one of the customers left in order to find a supplier who would give him a better customer experience. 

What we did was help him develop his emotional intelligence.  The skill that we taught him for that was listening with empathy.  It took practice and coaching, quite a lot of it, but he was extremely keen and worked hard at it, and it transformed his relationships with customers and his enjoyment of his job. 

His manager was so pleased that he invited us to train quite a lot of their software engineers.

What’s so special about this communication skills training course?

You may be wondering how one course is able to cater to so many different training needs and achieve so much.  Well, you’ll find the skills we teach are simple, powerful and easy to remember.  You’ll find you can relax in an unconventional, encouraging and friendly atmosphere as we limit group sizes to no more than six participants.

As well as a three-day course in a small group, you’ll have a number of private an confidential coaching sessions typically spread over about six months.

You’ll have opportunities to see how you come across on video, and you’ll get lots of helpful and practical feedback.  And we also involve your boss by speaking with them both before the training starts, and again before your final coaching session.

Well if this rings a bell for you it does require a very particular kind of coaching, and that’s what we can provide for you. 

As well as this video there are three ways we can help you make your mind up:-

  • the FAQs section on this website will answer many of your questions.
  • You can have an exploratory free private and confidential one-to-one coaching session by phone or by Skype, typically of about an hour and a half.
  • You can download our free eBook called “Connecting with People”.  It gives a very good introduction to the course.

We love helping you communicate successfully.  We look forward to hearing from you.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

What People Have Said About The Course

Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Examples of Training Needs Met

Being more assertive would help career go better Read More...
Lots of energy and ideas but little attention for his clients Read More...
Forceful communicator who created friction Read More...
Respected specialist who was too quiet at meetings Read More...
Difficulty communicating with non-technical people Read More...
Flying high but creating a tense atmosphere Read More...
Not delegating or developing others Read More...
Well intentioned but demoralising his team Read More...
Preparing for a more challenging role Read More...
Allowed his meetings to get out of hand Read More...
Technically very sound but lacking persuasive skills Read More...
Enormous enthusiasm but little sensitivity Read More...
Had a positive attitude but gave a negative impression Read More...
Very diligent but hated dealing with difficult people Read More...
Very logical but not creating enough rapport Read More...

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