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  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Does your feedback help people change?
    Does your feedback help people change?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?

Might your need for soft skills training
be met by this London UK course
called Skills with People?

Yes, if you agree with the following

  • I'd like to be able to speak my mind and stand up for what I think and want without getting a reputation for being difficult.
  • I'd like to be able to say no firmly but without causing offence.
  • I'd like to be able to give honest feedback and criticism without putting people on the defensive. 
  • I'd like to be able to receive criticism without being defensive.
  • I'd like to be more successful at persuading people to my point of view.
  • I'd like to be more helpful when people come to me for help.I'd like to be more successful at all these things with people at all levels.

What you'll take away from this soft skills training

You'll take away from this soft skills training is a simple but very powerful set of 'soft skills' that you'll be able to apply to all your most challenging interactions both at work and outside work. Your emotional intelligence will be enhanced. Your confidence in handling difficult people and difficult situations will have received a significant boost. Don't be misled by the word, 'soft' - these soft skills will make you tougher and more honest, and they'll make it much harder for people to resist your persuasion.

Free exploratory coaching session

INTERESTED?

If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.

How to accept this offer

Simply contact us for a preliminary chat and to arrange your free exploratory coaching session. 

What this session will do for you

In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.

FAQs

You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).

How the soft skills you'll practise on this course
will make you much more successful
at dealing with people

What are the essential soft skills?

One of the reasons why this approach to soft skills training is so successful is because it's so memorable. It's based on a very simple idea (of course, simple doesn't necessarily mean easy). There are just two basic, essential soft skills. If the way people respond to you matters to your success at work, these two skills can make an enormous difference. Once you've mastered them there'll be few situations you can't handle successfully. On this course as well as mastering these two basic soft skills you receive a great deal of coaching in how to apply them to the situations you find most challenging.

What can make these soft skills hard to learn?

What can make these soft skills hard to learn is that for many people they clash with deep-seated habits, often learned early in life, particularly in the area of how we handle feelings. But the good news is that with determination and careful attention it is usually possible to break free of our deep-seated habits. That's why so much individual coaching is provided on this course.

Where can I find more detail on the soft skills this course you'll develop on this course?

For more detail on the specific soft skills this training will give you, and the kinds of situations you'll be trained to apply them to, see - What you'll learn on this soft skills training training course.

You can read about this approach in more depth in our free eBook of the course. Its title is "Connecting with People: two crucial skills". The publisher is Bookboon.com

Click here for examples of the kinds of people who benefit from this soft skills training.

Is there more information on this website relevant to soft skills?

Yes. You might also find our pages on assertiveness traininglistening skills training and emotional intelligence relevant and helpful.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Examples of Training Needs Met

Very logical but not creating enough rapport Read More...
Respected specialist who was too quiet at meetings Read More...
Flying high but creating a tense atmosphere Read More...
Well intentioned but demoralising his team Read More...
Very diligent but hated dealing with difficult people Read More...
Forceful communicator who created friction Read More...
Allowed his meetings to get out of hand Read More...
Technically very sound but lacking persuasive skills Read More...
Lots of energy and ideas but little attention for his clients Read More...
Being more assertive would help career go better Read More...
Not delegating or developing others Read More...
Preparing for a more challenging role Read More...
Difficulty communicating with non-technical people Read More...
Had a positive attitude but gave a negative impression Read More...
Enormous enthusiasm but little sensitivity Read More...

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