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  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?

Might your need to develop your social intelligence
be met by this management training course
called Skills with People?

Yes if the following is true

  • As my career develops and my responsibilities increase my success at work depends increasingly on how well I get on with people. 
  • But this isn't something I've so far paid much attention to. I've always taken it for granted.
  • But perhaps there are skills I could develop in this area that would help me achieve more.

What you'll take away from this course in the skills of social intelligence

This course will give you the understanding, skills and confidence to connect better with people. We'll help you master the  two crucial communication skills at the heart of social intelligence. These will greatly enhance your ability to build successful relationships. Empathy is the art of giving your attention, respect and understanding to others. Assertiveness is the art of winning theirs. They can make a huge difference to your success.

Free exploratory coaching session

INTERESTED?

If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.

How to accept this offer

Simply contact us for a preliminary chat and to arrange your free exploratory coaching session. 

What this session will do for you

In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.

FAQs

You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).

How the skills you practise on this course
will increase your social intelligence 

A tried and tested way of connecting with people

There's an ancient wisdom known around the world as the Golden Rule. It's about how to get on with others. It says, very simply, treat them as you like to be treated. This course on the skills of social intelligence focuses on the skills that'll enable you to apply this wisdom at work and develop it into a powerful source of success in building harmonious and successful relationships.

Example

Here's a case study of someone who came on the course to improve his social intelligence. It shows how the course enabled him to lay aside some of the habits that were hindering his performance, and replace them with new social skills that greatly enhanced his performance.

He was a capable accountant with sound ideas and lots of energy. But because he talked a great deal and didn’t listen much, people complained that he didn’t seem to understand them. They had little confidence in his advice and were reluctant to take it. This made him very impatient because he knew he was usually right. He couldn’t understand people’s reaction, and put it down to their stupidity. His boss, who thought highly of him, was very concerned about his reputation and tried to make him aware that he was putting people off by not listening. But nothing changed.

His strengths

In his own specialist field there was no-one else in the organisation who knew as much as he did or who was as likely as he was to come up with the right answers. And that is what he felt he was being paid for – to provide answers that no-one else could provide. His mental self-reliance was an asset. It enabled him to contribute a great deal to the business. But unfortunately he had taken it to such an extreme it had become a dysfunctional habit. He had become so preoccupied with his own thoughts that he was unable to pay attention to anyone else’s. This meant that all he was able to do in conversations was say what he was thinking. Consequently his conversations were seriously out of balance - they were almost completely one-sided. 

Mental obstacles lowering his social intelligence

He was going to find it very hard to change. There were two serious obstacles. The first was that he was behaving as though there was only one set of thoughts in the world, his own. He'd forgotten (if he ever knew it) that other people had thoughts and feelings quite different from his own. And he'd forgotten (if he ever knew it) that it is possible to decide to switch the focus of one’s attention from one’s own thoughts to someone else’s. He exercised no choice in the matter. Whenever he had a thought he had to say it. It never occurred to him that he was free not to say it and instead to try to focus his attention on what the other person was thinking.

The second mental obstacle was time pressure. He was very busy and felt under pressure to give the answers. He felt he had no time to waste considering the thoughts of people who knew much less about the subject under discussion than he did. But in spite of these obstacles he accepted that unless he changed his approach he could damage his career, and though he knew it would be very difficult and uncomfortable to change he was keen to try.

New skills to replace the old habits and increase his social intelligence

It’s no use vaguely advising a poor listener to listen better. What he needed was first to be shown how to do it, in other words, precisely how to phrase a listening response. Then he needed to be made to practise it instead of his habitual telling response. And he needed to practise it again and again until his extreme discomfort began to subside and he began to feel at home with a more balanced conversational style.  In the months that followed the training he persisted and discovered that winning back his colleagues’ confidence in him did not require a total summersault from him. He didn’t have to do it all the time. It was satisfying enough for them if he listened just some of the time. A small change in his behaviour made a very big difference to how other perceived him. 

Is there more information on this website
relevant to developing your social intelligence?

Yes. You might also find our pages on emotional intelligence and communication skills relevant and helpful.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Examples of Training Needs Met

Very diligent but hated dealing with difficult people Read More...
Not delegating or developing others Read More...
Flying high but creating a tense atmosphere Read More...
Technically very sound but lacking persuasive skills Read More...
Lots of energy and ideas but little attention for his clients Read More...
Well intentioned but demoralising his team Read More...
Enormous enthusiasm but little sensitivity Read More...
Forceful communicator who created friction Read More...
Very logical but not creating enough rapport Read More...
Being more assertive would help career go better Read More...
Respected specialist who was too quiet at meetings Read More...
Preparing for a more challenging role Read More...
Had a positive attitude but gave a negative impression Read More...
Difficulty communicating with non-technical people Read More...
Allowed his meetings to get out of hand Read More...

Need To Know The Quick Facts?