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  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Does your feedback help people change?
    Does your feedback help people change?

Might your need to be able to show more enthusiasm
be met by this management training course
called Skills with People?

Yes if you agree with any of the following 

  • You love your job, and you assume people at work know you do.
  • You've never been one for discussing how you feel about things.
  • You're uncomfortable about saying how enthusistic you are - people might doubt your sincerity.
  • Alternative scenario - Actually you're not very enthusiasic about your job. There are difficulties, and because you keep quiet about them they weigh you down. Instead of your natural enthusiasm you've become rather depressed. Perhaps learning to express your feelings would help you recover your enthusiasm, provided you could find a way of doing it that wouldn't make things worse.

What you'll take away from this course

You'll be more communicative about what you want and how you feel. This will enable you to show more enthusiasm. We'll help you find a way to say what you mean and mean what you say so that people believe you. You'll no longer assume they know how you feel without being told.

If you've lost your enthusiasm you could begin to recover it by exploring what's bothering you with someone who's interested in you. Simply letting off steam, getting if off your chest, can be a great way to begin to recover your natural energy and enthusiasm. 

Free exploratory coaching session

INTERESTED?

If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.

How to accept this offer

Simply contact us for a preliminary chat and to arrange your free exploratory coaching session. 

What this session will do for you

In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.

FAQs

You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).

How the skills you'll practise on this course
can help you be much more successful
at showing enthusiasm

Here's an example of someone who needed to show more enthusiasm. 

He was the chief factory engineer, and loved his job. There was nothing he enjoyed more than fixing problems for people who came to him for help - at least, that was how he felt about it. The trouble was that only those who knew him really well appreciated this. The ones who didn’t know him so well perceived him in quite a different way. To them he seemed unwilling to help, negative and discouraging, and his reputation in the factory was as a poor team player. His manager was so concerned about it that he told the engineer in no uncertain terms to change his attitude if he wanted to keep his job. The engineer was stunned and extremely upset.  

The way he responded to people before he has the training

The key to the problem was in how the engineer typically responded to people who came to him with requests for help. His private reaction was that he was glad to be asked and eager to get down to detail – though he rarely revealed this. Instead, he would ask technical questions and frown as he applied his mind to the difficulties he was going to have to overcome in order to solve the problem. To most people this gave the totally false signal that he was unwilling or unable to help. The problem was he never said he was keen to help. Nor did he reassure his colleagues that he was confident that, although it might not be easy, he realised how urgent the problem was to them and would not rest until he'd solved it for them. In fact he communicated very little except screw up his face while he was thinking. 

Mental obstacles hindering him from showing emthusiasm

There were two main mental obstacles he needed help to overcome in order to rescue his reputation and his career. The first was his assumption that other people were telepathic, in other words, that they would know how enthusiastic he was to help without him telling them. The second was that he was not used to telling people how he felt. Life had taught him it was better to keep his feelings to himself. 

New skills that enabled him to show more enthusiasm and be better understood

He first needed to see himself in action responding to someone who came to him with a typical problem, so that he could appreciate how he was coming across and the effect he was having. A typical conversation was video-recorded, and as soon as he saw it he saw the point. What shocked him was how off-putting was his actual behaviour at the very moment when he was trying to be helpful. Because of his uncommunicative and apparently unenthusiastic response the effect he was having was the opposite of the one he intended. 

No wonder, he realised, that he was being misunderstood. It still remained for him, with further coaching and practice, to get used to talking in a more openly enthusiastic way in order to prevent people from getting the wrong idea about his attitude. At first he felt uncomfortable doing it, but the results were very encouraging, and he was soon able to put his communication problems behind him. He reported back to the trainer some time later that what he had learned had not only helped him at work but had also made a big difference at home. 

Yet more reasons why you might benefit
from this training in how to show enthusiasm

  • I've been told I don't show enough enthusiasm. I'd like to show more, but I don't know how.
  • I've never liked telling people how I feel. It never occurred to me that if don't tell them they won't know.
  • I have strong feelings but I keep them to myself. Perhaps it's time to learn to express them more, talk about them, be more open.
  • I'd like to be able to communicate my true feelings, speak more frankly, be more honest, stop keeping feelings so close to my chest. But I'm afraid I'll be misunderstood or thought of as a trouble maker. 

Is there more information on this website
relevant to showing enthusiasm?

Yes. You might also find our pages on giving feedback and personal impact relevant and helpful.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Examples of Training Needs Met

Forceful communicator who created friction Read More...
Difficulty communicating with non-technical people Read More...
Lots of energy and ideas but little attention for his clients Read More...
Very diligent but hated dealing with difficult people Read More...
Respected specialist who was too quiet at meetings Read More...
Well intentioned but demoralising his team Read More...
Allowed his meetings to get out of hand Read More...
Flying high but creating a tense atmosphere Read More...
Very logical but not creating enough rapport Read More...
Enormous enthusiasm but little sensitivity Read More...
Preparing for a more challenging role Read More...
Had a positive attitude but gave a negative impression Read More...
Not delegating or developing others Read More...
Technically very sound but lacking persuasive skills Read More...
Being more assertive would help career go better Read More...

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