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  • Does your feedback help people change?
    Does your feedback help people change?
  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?

Might your need to develop your personal impact skills
be met by this London based management training course
called Skills with People?

Yes if you agree with any of the following 

  • You're concerned about how you come across to others, because personal impact on people matters in your job.
  • What you need is honest feedback.
  • Specifically what you'd like to know is whether you're doing anything that puts people off.
  • And of course you also need to know what if anything you're doing that switches them on.
  • But the trouble is it's rare for people at work to give you sufficiently honest and specific feedback.

What you'll take away from this course

This personal impact skills training course will significantly improve your personal impact on people. To make this possible we'll help you discover the answers to four very personal questions:-

1   Precisely what personal impact are you having on others and is it the impact you mean to have? 

2  Precisely how are you achieving this? In other words, what are you saying and doing that has this impact?

3  Precisely how would you need to change your approach in order to make a more favourable impact?

4  What old habits of thought and behaviour do you need to lay aside if the change is to last? 

Free exploratory coaching session

INTERESTED?

If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.

How to accept this offer

Simply contact us for a preliminary chat and to arrange your free exploratory coaching session. 

What this session will do for you

In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.

FAQs

You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).

How the skills you'll practise on this course
will enhance your personal impact 

Here's an example of someone who's personal impact wasn't as she wanted it to be. 

She was a marketing manager with lots of good ideas and enthusiasm but a tendency to get into arguments. She would argue her case and then get impatient if people didn’t see reason. She was becoming very frustrated with her colleagues because they almost always seemed to resist her ideas, which meant that her actual contribution to the business fell far short of her potential contribution. Others perceived her as arrogant, which made the problem worse because it meant that she was putting people off, and this was making them unwilling to co-operate.

Her director was concerned both about her personal impact on others and also about her own reaction. He didn’t want to lose her but he was worried that she was becoming so discouraged that she might be looking for another job. He tried to suggest she be a little less forceful in making her points, but she didn’t seem very receptive to the suggestion.

An old mental habit that was hindering her performance

She was a clear thinker and always lucid when making her points. Whenever someone resisted a point she would calmly and politely reason with them. She would often say, “Yes, but …”, or, “I hear what you say, however …”. If the resistance continued her frustration would increase and she would quite rapidly become less calm and less polite.

She was passionate about her ideas – they were usually very good ones - and so she was deeply disappointed when she failed to get others to go along with them. But since one of her strengths was that she was a persistent and determined person, her conversations would often degenerate into quite bitter arguments. 

Underlying assumptions she had to become aware of and let go of 

There were two mental obstacles to change, and both would have to be overcome if the change was to be genuine and lasting. The first was that although she had never thought consciously about it, her strongly held assumption was that persuasion works by reasoning with people – giving them facts and logic. If they resist, they need more facts and logic. This belief led inevitably to a “Yes but”  style of conversation. 

Another consequence of this was that when she was in disagreement with someone she never seemed to be aware of their concerns. This inevitably put them on the defensive. Actually she was aware of other people’s concerns. The roblem was she didn’t seem to be because she never acknowledged them. All they ever heard her do was argue her own case.   

The second mental obstacle was that she was always in a hurry to get people to agree with her, which meant that she didn't allow herself time to show that she was taking other people’s concerns seriously. In a nut-shell her problem was that when trying to persuade people she did too much talking and not enough listening.

New skills, a new approach, and much improved personal impact 

She first needed to be made aware that her habitual method of persuasion, i.e., reasoning with facts and logic, was causing her a serious problem, because it showed no appreciation of other people’s concerns. She had to become aware that it's inevitable that people will be defensive and unreceptive if they don't feel their concerns are being taken seriously.

At first she resisted this idea, but finally accepted it when she saw it for herself on a video recording of one of her own conversations. It shocked her how little interest she seemed to show in the concerns that lay behind their resistance to her ideas.

Then she needed to be shown, with coaching and practice, how to slow down and listen with empathy to other people’s concerns when they resist an idea. In this way she learned to get the balance right between putting her own ideas forward and listening with understanding and respect to other people’s issues.

What she learned she was able to keep hold of, and it transformed her relationships at work. Quite quickly complaints about her arrogance, as well as other people’s resistance to her, evaporated. Small but significant changes in her approach to persuasion totally transformed how others experienced her and saw her, in other words, her person impact. 

Yet more reasons why you might benefit
from this personal impact skills training

  • A crucial ingredient in improving my personal impact is getting better feedback, finding out precisely how I come across,
  • I need to be able to make more of an impact on people in meetings.
  • I've been told my impact on people is sometimes negative. I need to make it more positive.
  • I'd like to know how to make more impact on my boss.
  • I find it difficult getting through to people, especially when they're preoccupied or worried about something.
  • I would like to be able to create a better atmosphere around me at work.
  • I need to be more successful at getting noticed, winning respect, being heard, communicating urgency. 

Is there more information on this website
relevant to personal impact skills?

Yes. You might also find our pages on management styleassertiveness  and meetings relevant and helpful.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Examples of Training Needs Met

Technically very sound but lacking persuasive skills Read More...
Being more assertive would help career go better Read More...
Had a positive attitude but gave a negative impression Read More...
Forceful communicator who created friction Read More...
Allowed his meetings to get out of hand Read More...
Very logical but not creating enough rapport Read More...
Enormous enthusiasm but little sensitivity Read More...
Difficulty communicating with non-technical people Read More...
Respected specialist who was too quiet at meetings Read More...
Lots of energy and ideas but little attention for his clients Read More...
Preparing for a more challenging role Read More...
Not delegating or developing others Read More...
Well intentioned but demoralising his team Read More...
Flying high but creating a tense atmosphere Read More...
Very diligent but hated dealing with difficult people Read More...

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