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  • How are you coming across to your boss?
    How are you coming across to your boss?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?

Might your need to improve your people management skills
be met by 
this London UK course
called Skills with People?

Yes if the following are true

  • I need clear guidance and instruction and lots of personal one-to-one coaching on how to put new people management skills into practice.
  • And I need opportunities to try my new people management skills out again and again and receive lots of feedback, initially in a safe environment.
  • And it will help me improve my people management skills if I can watch videos of myself so that I can see how I'm coming across to people.

What people management skills you'll take away from this training course

At the end of this people management skills training you'll know precisely what effect you're having on others. You have identified precisely what you are saying and doing that has these effects. You'll have experimented in a safe envirnment with changing your approach and finding out what difference this makes. You'll have explored some of your old mental habits that have held you back from being more effective with your people management skills. You'll be confident in your proven and enhanced set of people management skills.  

Free exploratory coaching session

INTERESTED?

If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.

How to accept this offer

Simply contact us for a preliminary chat and to arrange your free exploratory coaching session. 

What this session will do for you

In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.

FAQs

You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).

How the skills you'll practise on this course
will make you much more successful
at people management 

What specific people management skills will I learn on this course?

We've tried to boil the art of people management down to its simplest basic ingredients (simple is not the same thing as easy). If I want to improve the connection between us there are two and only two things I need do. One is make sure I understand you, the other is make sure you understand me. The first is to do with how I listen, the second with how I speak

If this sounds a little too simple and obvious, what is perhaps not so simple and obvious is the quality of listening and speaking needed. It makes all the difference when the listening is done with empathy and the speaking is done assertively. These two skills produce a relaxed and safe atmosphere of mutual understanding, respect, honesty and trust – crucial for winning people’s cooperation. By using these skills I can take the initiative in improving our relationship – I do not need to wait for you to make the first move. 

The word ‘skill’ needs a caution. These are not like manual skills, such as driving a car, which once developed we can use automatically while our mind and heart are somewhere else. They require our full attention. They are skills of the heart, ways of expressing our whole self and helping another person do the same. They are ways of making an honest connection with another person. 

Is there more on the subject of employee engagement skills training on this website?

Yes. You might also find our pages on listening skills trainingassertiveness trainingemotional intelligence and examples of people who have benefited from this people management skills training relevant and helpful.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Examples of Training Needs Met

Well intentioned but demoralising his team Read More...
Difficulty communicating with non-technical people Read More...
Allowed his meetings to get out of hand Read More...
Respected specialist who was too quiet at meetings Read More...
Technically very sound but lacking persuasive skills Read More...
Preparing for a more challenging role Read More...
Very diligent but hated dealing with difficult people Read More...
Forceful communicator who created friction Read More...
Flying high but creating a tense atmosphere Read More...
Had a positive attitude but gave a negative impression Read More...
Not delegating or developing others Read More...
Very logical but not creating enough rapport Read More...
Enormous enthusiasm but little sensitivity Read More...
Being more assertive would help career go better Read More...
Lots of energy and ideas but little attention for his clients Read More...

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