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  • Are your conversations achieving what you want?
    Are your conversations achieving what you want?
  • Do you frequently get into arguments?
    Do you frequently get into arguments?
  • Can you allow discussion and still keep control?
    Can you allow discussion and still keep control?
  • Does your feedback help people change?
    Does your feedback help people change?
  • Are you getting the best out of your people?
    Are you getting the best out of your people?
  • How are you coming across to your boss?
    How are you coming across to your boss?

Might your need to be more successful at driving for results
be met by this management training course
called Skills with People?

Yes if any of the following are true

  • One of your strengths is that you’re not afraid to drive for results, but it’s been pointed out that sometimes when you drive for results your effect on others is negative, and that's not what you want.
  • But what worries you is that being nicer to people might compromise your ability to achieve results.
  • You don't like driving for results because you don't like to antagonise people.

What you'll take away from this course

You’ll be able to drive successfully for results without having a negative effect on people. We'll help you find a way of being both tough on the issue and soft on the person.

Free exploratory coaching session

INTERESTED?

If so, you can have a FREE exploratory coaching session. It'll give you a foretaste of what you can get from the course. You make no commitment to proceed beyond this until you're sure this training is relevant to your own particular need.

How to accept this offer

Simply contact us for a preliminary chat and to arrange your free exploratory coaching session. 

What this session will do for you

In this session we'll aim to give you something practical you can use right away that'll help you handle a difficult situation more successfully at work. All you need do to prepare for this session is think about the kinds of situations you want to be able to handle more successfully.

FAQs

You'll find answers to many of your questions about the content and method of this course under FAQs (in the main menu above).

How the skills you'll practise on this course
will make you much more successful
at driving for results

Here's an example of someone who was passionate about driving for results but needing to be better at motivating people

He was a dedicated manager working extremely hard and getting frustrated with members of his team who seemed less aware of the urgency of things than he was. He couldn’t always rely on them to do what he needed when he needed it. He would try to chivvy them up by repeating his instructions and raising his voice, but it didn’t inspire people to a greater sense of urgency. He felt bad about it because he put it down to his own lack of leadership ability. 

The way he drove for results before he had the training

The problem lay in how he reacted mentally when people failed to do excwhat he wanted and when he wanted it. The fact that he was in the habit of shouting at them implied that he must have been assuming they were either lazy or unwilling to co-operate. He never considered that there might be a specific obstacle in their way, and that by slowing down and exploring the obstacle he might be able clear it out of the way, and that by doing so he could have what he wanted, plus a much better atmosphere in the department, without expending so much effort, making so much noise, and being so intimidating. 

A wrong assumption that was preventing him from getting the results he was driving for

He was assuming that motivation is something a good leader injects into people. He thought if he could say the right things in the right way somehow his enthusiasm and dedication would rub off on them. When this didn't happen he blamed himself, and his sense of failure was getting in his way. He wasn't applying the same intelligence he used routinely on technical problems. With technical problems he was confident that by slowing down (instead of panicking) and analysing precisely what was going wrong there were few difficulties he couldn't overcome. It never occurred to him that the same mental approach could be very successful with people.

A new approach and new skills that enabled him to drive more successfully for results

First he needed help to be aware of his own assumptions, and to see that an alternative, non-blaming approach would be much more likely to succeed. Then he needed to learn a simple approach that he could rely on as a matter of habit instead of panicking and shouting. The approach was to say firmly and clearly, but quietly:-

  • “I’m not happy. That's because you’re not doing what I need you to do. This is not acceptable. But I’m not blaming you. I assume there's something making it difficult for you to do what I want. If we can look at it together and understand exactly what it is we'll probably be able to remove the obstacle it. Then we’ll both be happy.”  

In order to use this approach he needed to develop two skills, the skill of speaking assertively rather than aggressively, and the skill of listening with empathy. He said years later that this training had transformed his management and leadership style. It had taught him that the normal state of employees is to be motivated, and that if they're not it is a sign that there's a specific obstacle that can be identified, understood and cleared away. It had made him much more relaxed. He was now confident he could get people to do what he wanted without creating friction. He said it was the best management lesson he had ever learned. 

Is there more information on this website
relevant to driving for results?

Yes. You might also find our pages on giving feedback and winning friends and influencing people relevant and helpful.

We love helping you communicate successfully

By giving you communication skills that'll transform even your most challenging relationships and interactions.

That's the purpose of Skills with People, our training course for managers and professional people at all levels. Thousands have benefited from this course.

Video Introduction

What People Have Said About The Course

Feedback from participant's boss - a Billiton director

He's obviously making a positive effort and it does show. People used to be scared of him. No longer.

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Feedback from participant's boss - a Johnson Matthey Catalysts (Germany) senior manager

There has been a noticeable improvement in the performance of this customer service engineer. He is much more succinct now than he was before. He was ...

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Leisure Centre Manager

The most useful part of the course was learning how to convey my disappointment with a member of staff without demotivating them, without making them ...

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Feedback from a participant's boss - a Glaxo SmithKline research director

He has made good progress in two areas: 1. team leadership - he listens with empathy to others well and considers their standpoint as well as his own. ...

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Feedback from participant's boss - A Philips Semiconductors director

To what extend do I think his training need has been satisfied? Completely. I have been approached by 4 peers to tell me that they could see a very po ...

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EHS advisor (environmental health and safety), Johnson Matthey

This is the best non-techincal course the company has ever put me on because it's the most useful. 

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Feedback from a participant's boss - a Shell International senior manager

He is showing far more self-awareness and more restraint in potentially confrontational situations. He is far more aware of the impact his actions and ...

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National Training Index* report on the course

"From delegates reports we have identified Skills with People is a 'highspot' among UK business courses. Delegates mentioned as most helpful the enha ...

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Sports Centre Manager

I feel that my relationship with other attendees has improved massively following the session. I'd say 9/10 for what I've got from the course as I sa ...

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Feedback from a participant's boss - a Merck Sharp & Dohme medical director

She feels more confident in tackling people and has been impressed with her new found techniques, e.g., in dealing with members of the marketing depar ...

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Fundraising Officer, United Nations High Commission for Refugees (UNHCR)

A very intimate training which will make anyone reflect on how best to engage with colleagues when confronted with difficult situations.

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Feedback from participant's boss - Chairman of White Clarke Group

He has greatly improved his ability to manage a situation. He listens more and uses that information to convince. A good example is the .... group, wh ...

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Workshop Manager, Professional Plant Services

I now find it easier to have awkward conversations. (As a result of how he has changed several more people from his company are asking to attend the c ...

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Learning & Development Coordinator - The Entertainer

I can't recommend this course enough. It has genuinely been the most impactful course I have ever completed. Understanding that I can be assertive w ...

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Thank you from a participant

I wanted to let you know that I have secured a new role.  I had to go through an assessment centre and one challenge was to negotiate with a 'belliger ...

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Feedback from participant's boss - a Kimberley-Clark marketing director

He is now aware of his need to control his direct approach. He was sometimes too assertive. I think he is now well balanced in this respect.

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Feedback from participant's boss - an HSBC investment director

I have had three unprompted comments from different team members and colleagues who have been surprised at the consideration he has shown in helping s ...

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The wife of a participant

"Just thinking about last night’s conversation and it’s bringing tears to my eyes – it’s what I’ve always wanted: to be able to talk with you like tha ...

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Feedback from participant's boss - head of projects in Heinz

He now gains support through his willingness to involve people more and take them with him.

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Feedback from participant's boss - a Prudential director

He is a lot more confident. At the last meeting of our business unit leaders he fully led the meeting and dealt with people very well.

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Feedback from a participant's boss - a WS Atkins director

Now he actively listens, probes, asks for clarifications and does not assume anymore he knows the answer.

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Theatre Manager

Managing to confront them but still maintain their cooperation and support. Previously I was either not confronting or confronting and ending up with ...

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Feedback from participant's boss - a Johnson & Johnson finance director

He has made excellent progress in the management of his team. He has ensured key stakeholders are involved in decision-making and has gone to great le ...

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Golf Club Manager

Ten out of ten for the course for me personally. I think I would have resigned if it hadn't been for the course.

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Project Quality Engineer (self funding)

A lesson for life! The power of effective communication is incredible when one masters the skills "listen with empathy" / "speak assertively". Defin ...

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Senior Resource Consultant, Shell International

“Skills with People” has helped me deal with conflict situations.  It has helped me to diffuse tension in meetings and convert pushback into alignment ...

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Feedback from participant's boss - a Johnson & Johnson marketing director

She has become increasingly aware and focussed on ensuring she is gaining cooperation from colleagues by the way she approaches situations. E.g., Meet ...

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Senior Engineer, Qualcomm

An unbelievable experience, highly motivating training and one of the few which stays forever in your mind. A tangible impact to your life and workin ...

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Examples of Training Needs Met

Being more assertive would help career go better Read More...
Not delegating or developing others Read More...
Difficulty communicating with non-technical people Read More...
Enormous enthusiasm but little sensitivity Read More...
Had a positive attitude but gave a negative impression Read More...
Very diligent but hated dealing with difficult people Read More...
Respected specialist who was too quiet at meetings Read More...
Very logical but not creating enough rapport Read More...
Well intentioned but demoralising his team Read More...
Technically very sound but lacking persuasive skills Read More...
Forceful communicator who created friction Read More...
Flying high but creating a tense atmosphere Read More...
Preparing for a more challenging role Read More...
Allowed his meetings to get out of hand Read More...
Lots of energy and ideas but little attention for his clients Read More...

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