Learn To Stop Overreacting
Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.
What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.
With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.
Join thousands of participants getting results
"What I love about this course is that I didn't just learn about the topic, this course is about ME. I'm confident I can reliably use my new skills, even when under pressure".
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A Project Manager At A Tech Company
"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"
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A Project Quality Engineer
Extract from an interview with a former client
Well-known companies who have used this course again and again, over many years





















For those who prefer listening to reading, here is a podcast-style AI-generated audio summary of how this training program helps professionals master empathy, assertiveness, and communication to navigate workplace dynamics and foster sustainable change.
Do you often find yourself losing control of your emotions? Emotional outbursts can leave you feeling guilty, embarrassed, or even hurt your relationships. Learning how to avoid emotional outbursts starts with understanding what triggers them and building tools to stay calm.
This training course proved simple (but not easy) ways to manage intense emotions and stay in control.
You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries, and encourage others to have more open, honest conversations with you.
The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.
This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.
In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.
We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.
That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.
For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.
This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

Emotional outbursts happen when feelings become too strong to control. These moments can range from shouting to slamming doors, often sparked by stress or challenges.
Emotional outbursts occur when feelings like anger, frustration, or sadness spill over suddenly and intensely. These reactions may include yelling, crying, slamming doors, or even throwing things.
They often seem out of proportion to the event that triggered them.
Strong emotions can overwhelm a person's ability to think clearly in those moments. Such episodes are common in children but can also happen to adults facing stress or unresolved issues.
As one saying goes:- Big emotions demand room they don't sneak up quietly.
Emotional outbursts can occur in various situations. They often involve sudden expressions of feelings that seem excessively intense.

Strong feelings don't just appear out of nowhere. They often have deep roots. Understanding what's behind them can help you take control and respond better.
Chronic stress harms both the mind and body. It raises cortisol levels, leading to mood disorders like anxiety or depression. Over time, it weakens physical health by increasing heart disease risks and causing sleep problems.
Stress often triggers emotional meltdowns and intense anger bursts.
Stress is not what happens to us; it's our response to what happens - Maureen Killoran
It can worsen mental health conditions such as borderline personality disorder or emotional dysregulation. Negative emotions grow harder to control under constant pressure, making outbursts more frequent in stressful situations.
Hormonal imbalances can stir up emotions. They may lead to sudden anger, sadness, or anxiety. This is common during puberty, pregnancy, or menopause. Conditions like hypothyroidism and PCOS also affect hormones and mood swings.
High cortisol levels from stress may lower emotional control. Hormones like serotonin influence happiness too. Low levels might cause irritability or depression. Managing your emotions becomes harder when these changes occur frequently.
Early trauma can shape emotions deeply. Experiences such as childhood maltreatment or neglect can lead to behavioural health issues later. This often affects how a person manages their emotions during difficult situations.
Such experiences may leave lasting scars on mental health. Individuals may struggle with anger, trust, or calming themselves in certain situations. Addressing underlying causes through therapy and new strategies like cognitive therapies or emotional intelligence training is vital.
Mental health issues like depression, anxiety, or bipolar disorder can make emotions harder to control. These conditions often lead to sudden mood swings or angry outbursts. People with untreated psychiatric conditions may struggle more during high-stress situations.
"Strong emotions are not a weakness but a sign that something needs attention."
Conditions such as multiple sclerosis or ADHD also affect how people manage their emotions. These are examples of underlying conditions linked to emotional dysregulation. Seeking help from a mental health provider is a good step for better emotional balance.
Neurological disorders can cause emotional outbursts. Conditions like epilepsy, multiple sclerosis, and Parkinson's disease affect brain function. These disorders disrupt how the brain controls emotions or stress responses.
This makes it harder for some people to manage intense feelings.
Behavioural health issues tied to these conditions may include sudden anger or crying spells. Traumatic brain injuries also play a role in emotional dysregulation. Damage in certain areas of the brain often leads to difficulty managing emotions, which increases the risk of irritability or frustration during daily life.

Stress can build up from everyday challenges, leading to sudden emotional reactions. Simple lifestyle changes may help identify and reduce what sets these moments off.
Lack of sleep can harm emotions. It lowers your ability to manage your emotions and increases irritability. Sleep deprivation affects the brain's prefrontal cortex, which controls decision-making and behaviour.
This makes you more likely to overreact during stressful moments.
Poor sleep also worsens behavioural health issues like anxiety or depression. Chronic sleeplessness may make small problems feel overwhelming, leading to emotional outbursts. Using relaxation techniques or practising self-care can help lower stress and improve emotional control.
Heavy workloads can harm mental and emotional health. Constant deadlines, endless tasks, or long hours increase stress levels fast. This stress may build up, leading to difficult emotions like anger or sadness.
Many experience emotional outbursts in these moments.
Taking breaks is a powerful tool to reduce stress. Setting boundaries at work helps protect your time and energy. Practising self-care also boosts coping mechanisms during overwhelming periods.
Small changes make big improvements in managing behavioural health issues caused by work stress.
Arguments with loved ones can hurt emotions deeply. These conflicts may cause stress, anger, or even emotional outbursts. Poor communication skills often worsen the situation. Misunderstandings pile up and lead to frustration.
Long-term relationship problems can affect mental health. Stress from constant fights might lead to anxiety or depression. Behavioural health issues like mood swings can arise too.
Healthy boundaries and open dialogue help reduce such clashes over time.
Substance use can harm emotions and self-control. Drugs or alcohol may lead to sudden mood swings, anger, or sadness. They make it harder to process feelings in a healthy way. This can increase the risk of emotional outbursts.
Substance abuse impacts mental health too. It worsens stress and anxiety, often lowering patience levels. Over time, this weakens coping strategies needed for balance and calm behaviour.

Watch for mood swings, impulsive reactions, or trouble calming down these clues can guide you to a solution.
Emotional dysregulation can cause extreme emotions that feel hard to control. It often affects daily life and relationships.
Certain actions often repeat during emotional outbursts. These patterns may include raising voices, pacing, or even withdrawing from others. Recognising these signs early helps to prevent emotional dysregulation.
Behavioural health issues like stress or lack of sleep can worsen such reactions. Spotting triggers like arguments with friends or work stress can help you set boundaries and develop strategies for regulation.

Learn ways to calm strong feelings, set limits, and manage stress—small steps can make big changes!
Identify what upsets you. Common triggers include lack of sleep, overwhelming tasks, or relationship issues. Understanding these can help you manage your emotions better.
Use grounding techniques when facing a trigger. Deep breathing or focusing on surroundings can create calmness. This stops emotional reactions from spiralling out of control.
Self-empathy helps calm strong feelings. It means showing kindness to yourself during tough times. Acknowledge your emotions without judging them as good or bad. Say to yourself, it's okay to feel this way, and let the feeling pass.
Practise self-care daily to manage stress better, eat well, rest enough, and take short breaks. Use positive words when talking to yourself, like you would for a friend in pain. This simple practice improves emotional health over time.
Focus on your breathing to calm the mind. Close your eyes and take slow, deep breaths. This helps lower stress levels and keeps emotions steady. Mindfulness improves awareness of feelings before they grow too strong.
Try meditating daily, even for five minutes. It trains your brain to handle intense situations better. Meditation supports emotional health by reducing anxiety and increasing a sense of control.
Use it as a tool to manage behavioural health issues calmly.
Take short breaks during tasks to avoid feeling overwhelmed. Even a few minutes can reduce stress and clear your mind. Step away from screens or workspaces for fresh air or a quick stretch.
Frequent breaks help balance intense emotions by easing pressure. They improve focus, boost energy, and support mental health services administration efforts for emotional wellness.
Set clear limits to protect your emotions and mental health. Say no kindly but firmly to things that drain you or feel overwhelming. Prioritise what matters most, like self-care and meaningful relationships.
Boundaries help reduce stress from overloading yourself with responsibilities. They also build respect in personal and work spaces. Healthy boundaries prevent burnout and maintain emotional balance in a positive way.

Learn to control your emotions better with simple practice you can improve step by step.
Notice your feelings as they arise. Pay attention to what triggers strong emotions. Understanding these moments helps you spot patterns in your behaviour.
Practice self care daily. Take time to reflect on how stress, lack of sleep or conflicts affect your mood. Self-awareness strengthens control over emotional outbursts and improves behavioural health issues.
Pay close attention to what others say. Focus on their words without thinking about your reply straight away. Nod, make eye contact, or give small verbal cues like to show you're listening.
Ask questions if needed for clarity. Avoid interrupting or jumping to conclusions. This builds trust and helps handle emotions calmly during conversations especially in cases of behavioural health issues or relationship stress.
Identify what triggers your anger. Knowing these helps you stay in control. Recognise situations or words that upset you most. Use self-awareness to pause before reacting.
Practise deep breathing when angry. Count to ten slowly while inhaling and exhaling deeply. Engage in calming activities like drawing, reading, or journaling emotions. Seek behavioural and cognitive therapies if needed for support with intense feelings.

Finding ways to stay calm can improve your mood and health. Small changes each day make a big difference in handling tough emotions.
Exercise helps balance emotions and reduce stress. Moving your body releases chemicals like endorphins, which boost mood and lower anxiety. Physical activities also improve sleep, making it easier to handle emotional challenges.
Regular workouts support mental health too. They can lessen the effects of behavioural health issues by managing anger or frustration better. Even a short walk can calm you down during tough moments.
Self-care keeps the mind calm and balanced. It helps reduce stress, which is a significant trigger for emotional outbursts. Simple acts like resting sufficiently or eating healthily can improve behavioural health issues over time.
It also enhances emotional awareness. Taking moments to pause, unwind or engage in a hobby prevents feelings from accumulating. Regular self-care fosters resilience against chronic stress and improves mental health stability.
Spending time in nature helps lower stress and calm the mind. Green spaces boost emotional health by reducing negative feelings. Walking in a park or sitting near trees can ease tension and improve focus.
Nature therapy improves behavioural health issues like anxiety. The sound of birds or rushing water soothes the senses. Even short outdoor breaks uplift mood and balance emotions.
Relaxation eases intense emotions. Deep breathing helps slow your heart rate. Progressive muscle relaxation can release tension step by step in your body. Visualising peaceful images, like a meadow or calm beach, reduces stress too.
Listening to soothing music improves mood and relaxes the mind. Light yoga stretches also help manage emotional outbursts. These methods benefit behavioural health issues and support emotional balance over time.

Getting help from a counsellor or psychiatrist can make handling emotions easier start exploring what works best for you. This training course can help you develop your emotional intelligence skills to recognise and articulate what's going through your mind.
Some signs show you may need professional help. Feeling out of control often or having frequent mood swings are key signals. If stress or sadness lasts for weeks, it might point to deeper issues like behavioural health problems.
Physical symptoms can also warn of trouble. Trouble sleeping, constant fatigue, or physical aches without clear cause could relate to mental strain. Seeking adolescent psychiatry support or therapy can be useful during such times.
Therapy can help you manage emotions better. Cognitive-behavioural therapy (CBT) is popular. It teaches coping skills and helps change negative thoughts. Dialectical behaviour therapy (DBT) focuses on managing intense feelings and improving relationships.
Psychiatric care may address mental health issues that affect emotions. A doctor might suggest medication for mood balance if needed. Workshops in anger management or stress reduction also help improve regulation skills over time.
These treatments support healthier emotional responses daily.

Help others stay calm by offering support, listening with care, and show patience.
Offer a calm and patient ear during their emotional struggles. Acknowledge their feelings without judgement. Encourage open talks in a private, safe space. Small acts of kindness can ease their stress like helping with tasks or spending quality time together.
Suggest seeking behavioural support if they seem overwhelmed. Talk about the benefits of therapies for better emotional health. Stay supportive but set boundaries to protect your own mental well-being too.
Stay calm and speak gently to the child. Use simple words to help them name their feelings, like saying, "You look upset." This builds emotional awareness and helps them feel understood.
Create a quiet space for the child to relax. Engage them with calming activities like deep breaths or squeezing a stress ball. These tools can ease intense emotions without adding stress.

Emotional control takes practice, but it's worth the effort. Spot triggers early and use calming tools like breathing or mindfulness. Build habits that support balance good sleep, exercise, and self-care matter a lot.
Don't hesitate to seek help if emotions feel overwhelming. With patience, small steps lead to big changes.

Emotional outbursts can result from behavioural health issues, medical conditions, or stress. Sometimes they are linked to how we handle emotions or past experiences.
Yes, these therapies focus on understanding thoughts and behaviours. They teach ways to stay calm and respond better in stressful situations.
Not always—medical conditions like hormonal imbalances or fatigue can also trigger them. It's important to identify the root cause for proper help.
Studies in journals like Harvard Review of Psychiatry suggest that behavioral and cognitive therapies play a crucial role in improving behavioral health issues by teaching coping skills. Research highlights that structured interventions help individuals express their emotions in a healthier way, leading to better emotional regulation and reducing sudden emotional outbursts over time.
