Speak Your Truth With Strength: Mastering Courageous Conversations With EI

Turn tough discussions into positive results


Effective Communication

Master crucial conversations to foster confidence, reducing anxiety in tough discussions and promote honesty.

Skill Development

Build essential skill sets for handling difficult conversations to improve growth and professional relationships.

Emotional Intelligence

Develop a high degree of self-awareness and empathy, critical for navigating hard truths while avoiding conflict.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
  • aunt bessies
  • Cargill 2
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  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
  • JM 4 copy
  • Schweppes 3 logo
  • Castrol 3
  • Dewhirst 2
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  • Nestle Logo
  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

Talking to someone can sometimes feel really hard, right? Embracing courageous leadership is crucial for having difficult conversations and leading effectively. It’s because having courageous conversations is key in talking well and leading. Our training course will show you how to chat bravely with emotional intelligence (EI). You’ll learn to speak clearly and listen too.

  • Talking bravely means sharing true thoughts and feelings, even when hard. It involves honesty and being open to other views.
  • Mastering courageous conversations needs emotional intelligence (EI). EI helps you understand your feelings and those of others.
  • Body language and how you react are important in these chats. They show confidence and make others feel heard.
  • Courageous leaders know themselves well and listen with care. This builds trust and makes teams stronger.
  • Preparing for a tough talk includes knowing what you want from the conversation. It also means making everyone feel safe to speak up.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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Speak Your Truth With Strength: Mastering Courageous Conversations With EI

Understanding Courageous Conversations

Talking bravely means sharing your true thoughts and feelings, even when it's hard. It's about being honest and open to grow and help others do the same.

What makes a conversation courageous?

A conversation becomes courageous when people say what needs to be said, even if it’s tough. It’s about speaking your truth with strength and showing openness to other viewpoints. These chats often touch on things that many avoid or fear.

They require a mix of empathy, clarity, and resilience. Courageous conversations are where you stand up for your ideas but also listen deeply to others. Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen. – Winston Churchill Handling these discussions well can lead to big changes. You need emotional intelligence (EI) and effective communication skills. This means understanding both your feelings and those of others in the chat.

It’s not easy, but mastering this art helps solve problems and build better relationships at work and in life, significantly enhancing interpersonal communication through the lens of self-wareness and emotional intelligence.

Importance of courageous conversations

Courageous conversations play a key role in leadership and building strong relationships. They help us face the hard truths, stand by our beliefs, and encourage personal growth. These chats push us to challenge our limits, admit mistakes, and listen to different viewpoints with an open mind.

Such discussions lead to better decision-making and problem-solving within teams. They foster psychological safety where everyone feels safe to express their thoughts without fear of judgement or negative consequences.

By mastering the art of these conversations, leaders can inspire trust, improve team performance, and drive positive changes in their organisations.

Overcoming fear and apprehension

Fear and worry often stop us from having tough talks. We fear we might say something wrong or upset someone. But, mastering courageous conversations means facing these fears head-on.

Take a deep breath and believe in your strength to speak truthfully. It's about being brave enough to share what you truly think, even if it feels hard.

Practice makes perfect here. Start with small steps, like sharing your thoughts in a less scary situation before moving on to bigger ones. Each time you face your fears, they start to feel smaller and less powerful.

Emotional intelligence (EI) can be a big help too; it teaches us how to understand our feelings better so we can control them instead of letting them control us. This way, we become better at handling difficult chats without getting too nervous or scared.

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People can't help arguing when they feel misunderstood

Developing Emotional Intelligence Skills for Courageous Conversations

To master courageous conversations, improving your emotional intelligence skills is key. It’s about getting to know your feelings and seeing how they shape the way you talk and listen. To improve emotional intelligence, focus on cultivating self-awareness and active listening skills, which are essential for understanding your impact on others and fostering better work relationships.

Understanding emotions and their impact

Emotions play a big role in how we talk and listen to others. They can make us say things without thinking or stop us from speaking our truth. Getting good at spotting what we feel and why helps us handle talks better, especially the tough ones.

It's like being in a game where understanding the rules makes playing easier.

The ability to have courageous conversations is an important aspect of emotional intelligence (EI) and effective communication.

Knowing what someone else might be feeling during a chat can guide us to speak kindly and clearly. This doesn't just make hard conversations smoother; it also builds trust and deeper connections with people around us.

When we get this right, speaking up about difficult topics feels less scary because we know how to do it with care.

Enhancing self awareness

Becoming self-aware means delving into the depths of your emotions and behaviors to understand the motives behind your actions. It’s like being a detective in your own life. You start by paying attention to what makes you react strongly - both the good and bad stuff.

This could be figuring out why certain words make you mad or why some tasks at work feel more rewarding. The trick is to keep asking yourself “why?” until you hit upon something real about yourself that maybe you hadn’t seen before.

Once you’ve got a handle on these inner drives, it’s all about watching how they play out day-to-day. For instance, notice when fear of messing up stops you from speaking up in meetings, or observe the rush of joy when your ideas get noticed.

The goal is simple: spot these emotions as they come, name them, and learn how best to manage them in real-time without letting them take over completely. This kind of ongoing practice strengthens leadership abilities and primes emotionally intelligent managers for success by making sure personal biases don’t cloud judgement or communication with team members.

Managing body language and reactions

Taking control of your body language and reactions plays a crucial role during courageous conversations. Your posture, eye contact, and facial expressions can show confidence and openness.

They help in making the other person feel understood and respected. It's all about being mindful of how you present yourself physically. This doesn't only support what you're saying but also builds trust.

Reacting calmly to tough feedback or conflicting opinions is key too. Show that you're listening, not just waiting for your turn to speak. Nodding slightly or using phrases like "I understand" can make a big difference.

These small actions prove you value the conversation and are taking it seriously – essential for effective leadership and emotional intelligence  skills development.

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He's now far more aware of his impact on others

Characteristics of Courageous Leaders

Courageous leaders know their own minds and listen to others with care – hit the link to explore more about how they create waves of positive change. Becoming an emotionally intelligent manager is pivotal in developing emotional skills and enhancing leadership effectiveness, as it sustains the ability to navigate complex interpersonal dynamics.

Self-awareness and developing emotional intelligence

Self-awareness is key to emotional intelligence. It helps you understand your own feelings and why you act in certain ways. This knowledge lets you handle situations better, especially tough ones.

With good self-awareness, you can see how your emotions affect others too. You learn to pause before reacting, which makes conversations less stressful.

Developing your emotional intelligence (EI) takes time and effort. It means listening not just to what people say but also how they feel. By doing this, leaders create stronger teams where everyone feels heard and valued.

Good EI skills help in making hard decisions with a clear mind and keeping a positive outlook even when things get tough.

Communicating effectively and empathetically

To communicate effectively and empathetically, one must listen as much as they speak. It's about understanding the other person's point of view, not just pushing your own. This balance builds trust and opens up space for honest exchange.

Courageous leaders excel in this—they know how to blend clarity with empathy, making sure every voice is heard. They steer conversations with strength but also with a deep respect for others' experiences and feelings.

Courage doesn't always roar. Sometimes courage is the quiet voice at the end of the day saying, 'I will try again tomorrow.'
- Mary Anne Radmacher

Mastering these skills isn't easy; it takes practice and dedication. But those who do find their ability to influence change soars. Through emotional intelligence (EI), they create environments where difficult topics can be addressed without fear or favour - where speaking truth becomes part of the culture.

Resolving conflicts and building trust

Solving arguments and building trust are key parts of mastering courageous conversations. Leaders must listen well and show they understand the other person's view, even if they don't agree.

This shows respect and helps everyone feel heard. It also makes it easier to find a solution that works for all.

Building trust happens over time, by being open and honest in every talk. When leaders face tough situations with kindness and clear thinking, they help teams work better together.

They make a safe space where people can speak up without fear. This way, teams get stronger and can solve problems faster.

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She now feels more confident in tackling people

How to Prepare for a Courageous Conversation

Getting ready for a tough talk? Know your goals and what you want to say. Keep an open mind and make the chat space safe and welcoming for everyone.

Setting clear intentions

To start a courageous conversation, knowing what you want to achieve is key. Clear intentions guide the talk in a focused direction. This means thinking about your goals for the dialogue before it begins.

Are you looking to solve a problem, share feedback, or understand another person's point of view? Having this clarity helps prevent misunderstandings and keeps both sides open to hearing each other.

Making sure everyone involved knows the purpose of the conversation also sets a positive tone. It turns a potentially difficult discussion into an opportunity for growth and connection.

By being clear about what you hope to get out of the conversation from the start, you make space for honesty and empathy – crucial ingredients for meaningful exchanges.

Managing personal biases

Managing personal biases means recognising our own filters. Everyone sees the world a bit differently, based on their experiences and thoughts. This can affect how we talk and listen to others, especially in tough conversations.

To speak your truth with strength, it's crucial to understand these biases can shape our views. By doing so, we create room for honesty and openness.

Realising our prejudices isn't always easy but it's a vital step in mastering courageous conversations with emotional intelligence (EI). It allows us to approach discussions more fairly and without hidden judgements.

This way, communication becomes more effective, paving the way for growth in both personal life and work settings.

Mastering the art of courageous conversations involves not just speaking but also listening with an open heart free from biases.

Creating a safe and open space

To start a courageous conversation, the environment must feel safe for everyone involved. This means making sure the space encourages openness and honesty. People need to know they can speak their truth without fear of being judged or punished.

It’s about setting up a place where everyone's viewpoints are listened to and valued.

Creating this kind of atmosphere requires clear intentions from the beginning. Let people know it's okay to share different opinions. Show respect for each person's input by listening actively and responding with empathy.

This approach not only builds trust but also makes difficult conversations easier to manage, ensuring that all voices are heard and considered fairly.

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Are you helping them think for themselves?

Mastering Courageous Conversations at Work

At work, learning how to have brave chats can change the game. It helps everyone feel heard and builds a stronger team.

Providing training and coaching

Companies offer training and coaching to help staff talk bravely. This makes workers better at their jobs. They learn how to share their true thoughts with power, thanks to emotional intelligence (EI).

Training shows people how to handle tough talks without fear. Coaching gives one-on-one support. This helps everyone feel ready for hard chats.

Courageous conversations are not just a skill, but an art that demands practice.

Utilising tools and resources

Mastering courageous conversations at work calls for the right tools and resources. Online courses, workshops, and coaching can equip staff members with skills to handle difficult talks.

These programmes teach how to communicate with confidence, resolve conflicts, and understand others' emotions. Books and guides on EI offer tips on improving these skills too.

Employers also provide platforms for team members to practice these conversations in a safe environment. Role-playing scenarios help employees get used to talking about tough topics before they face them in real life.

Feedback from these sessions supports personal growth and better job performance. Tools like emotional intelligence assessments give insight into areas for development, helping individuals learn how to manage their own negative emotions more effectively during challenging discussions.

Promoting interracial dialogue

Talking to people from different races can make us better at our jobs. It teaches us to listen and understand points of view not like our own. This helps in creating a positive work place where everyone feels included.

Learning how to have these talks without fear or anger is key. We build trust, empathy, and clear communication by doing so. Sharing stories and experiences opens doors to new ideas and solutions that we might miss otherwise.

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Learn how to be both firm and fair

Strategies for Having Difficult Conversations

Learn how to manage fear and emotions to talk through tough situations with confidence.

Dealing with fear and emotions

Fear and emotions can feel like big barriers in having tough talks. Feeling scared or upset is natural. The key is not to let these feelings stop you. Start by acknowledging your own feelings.

It helps to understand what you are really feeling inside. Are you scared of the reaction? Or maybe worried about saying something wrong? Knowing this makes a big difference.

Next, work on calming yourself before the conversation begins. Deep breaths can help a lot here. Also, think about good outcomes from this talk, not just bad ones. This switches your mindset and builds courage.

Remember, mastering courageous conversations with emotional intelligence (EI) means handling your fears smartly, not pushing them away.

Handling conflicts and difficult situations

Handling conflicts and difficult situations calls for a blend of courage, empathy, and clear communication. It's about speaking your truth with strength while being open to other viewpoints.

This often means taking the time to listen actively and respond with kindness, even when tensions are high. Mastering this art is crucial for leaders who aim to foster a positive environment where everyone feels heard.

Creating solutions amid disagreements involves seeing beyond personal biases. It demands emotional intelligence skills like recognising one’s own emotions and those of others involved in the conflict.

By applying these skills, challenging conversations can lead to growth rather than distress, making way for constructive change within teams or relationships.

Building a growth mindset

A growth mindset helps you see challenges as chances to get better. It makes you understand that effort leads to mastery and learning from mistakes is key to success. This mindset sees feedback not as something scary, but as helpful advice on how to improve.

To develop this way of thinking, focus on setting goals that push your limits a bit more each time. Celebrate the effort, not just the win. This approach turns difficult conversations into opportunities for growth instead of threats.

With practice, speaking your truth with strength becomes part of how you grow personally and professionally.

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Now he listens before jumping to conclusions

Essential Skills for Courageous Conversations

To master courageous conversations, one must speak clearly and listen well. It's all about understanding others and expressing yourself without fear.

Effective communication

Effective communication is key in mastering courageous conversations with EI. Talking clearly and listening well are big parts of this. You need to say what you mean without fear. At the same time, understand what others feel and think.

This skill helps leaders and teams work better together.

Good talks make everyone feel heard and respected. It's about sharing ideas openly and solving problems together. When we talk effectively, we build trust and make our workplace happier.

Managing feedback and opinions

Handling feedback and opinions requires a thick skin and an open heart. It's about listening closely, even when the words are tough to hear. Leaders master this as part of their journey in mastering courageous conversations with EI.

They see feedback not as criticism but as gold dust for growth. To manage it well, they stay calm, ask questions for clarity, and say thank you. This doesn't mean they agree with everything said but shows they value input from others.

A key skill is separating helpful advice from noise that doesn't serve them or their goals. Good leaders know how to use feedback to make better decisions and improve themselves continuously.

They also encourage others to speak up by showing them that their opinions matter. This way, everyone feels heard and valued which builds trust within teams - a crucial element for successful leadership.

Resolving conflicts and finding solutions

Solving problems and sorting out disagreements are key to having brave talks. It's about understanding everyone’s feelings and finding a middle ground. This makes sure everyone is heard and can agree on a way forward.

To do this well, it takes skill in really listening and not just waiting to talk. Leaders must guide these conversations gently but firmly, making clear decisions based on what’s best for all involved.

This approach helps teams move past issues and grow stronger together.

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People used to be scared of him - no longer

Conclusion: The Impact of Courageous Conversations

Courageous conversations make teams stronger and workplaces happier. They lead the way for growth, respect, and better understanding among people.

Improving relationships and trust

Building strong relationships and trust is at the heart of mastering courageous conversations. This process starts by showing respect for others’ opinions and listening actively.

Respect and active listening signal to others that their viewpoints matter, laying a foundation for mutual trust. Through these actions, individuals feel valued and heard, making it easier to build deeper connections.

Speaking one's truth with strength while being open to understanding different perspectives strengthens bonds between people. Such interactions encourage honesty and transparency in personal and professional settings.

Trust grows when people see consistent efforts made towards understanding each other better, leading to more cohesive teams and healthier relationships.

Creating a positive and inclusive work environment

Creating a positive and inclusive work environment is crucial. It means everyone feels welcome and valued. Leaders play a big role in this. They must listen well and treat all ideas with respect.

This way, people feel safe to share thoughts and speak up without fear.

A good work place lets everyone grow. Training helps staff learn how to talk about tough topics respectfully. Tools make these talks simpler. Also, inviting different views improves the team's strength and creativity.

Together, these steps help everyone do their best work.

Promoting personal and professional growth

Courageous conversations at work help everyone grow. They push us to speak our truth with strength, boosting our emotional intelligence along the way. By mastering these chats, we become better leaders and team players.

We learn how to listen, change for the better, and tackle problems head-on.

This journey doesn't just make our workplaces nicer; it shapes us into stronger people too. We get good at giving feedback without hurting feelings and talking about tough stuff without fear.

Every chat is a chance to get smarter and more skilled in life and work.

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Learn to get taken more seriously

Resources for Mastering Courageous Conversations

For those looking to dive deeper into mastering courageous conversations, plenty of resources await to guide you on this journey.

This courageous conversations training course

This course teaches you to master courageous conversations with emotional intelligence. It helps you speak your truth with strength. You will learn how to handle tough talks at work and improve relationships.

The lessons include ways to listen better and see things from other views. Also, you get tips on dealing with fear and becoming a strong leader.

You'll practice having real brave chats in the course. Coaches give feedback so you can do better each time. This training makes it easier for you to talk about hard topics at work or home.

You become more confident in speaking up and solving problems together.

Our online one-to-one coaching on how to navigate difficult conversations with confidence

Our online one-to-one coaching helps you master tough talks with ease. You learn to speak your truth with strength, thanks to emotional intelligence skills. With a coach's guidance, you'll tackle fear and build up courage.

This boosts your self-confidence for any challenging chat.

You get tools for better understanding people's feelings and reactions during these conversations. Coaches show ways to keep calm and clear-headed, even when topics get tricky. They also help improve how you listen and respond, making sure everyone feels heard.

This training makes courageous conversations less scary and more productive.

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Now by involving people he takes them with him

Courageous Conversations - FAQs

1. What does it mean to have a courageous conversation?

Having a courageous conversation means speaking up, even when it's tough. It's about telling your truth with strength and using emotional intelligence (EI) to handle tricky talks without avoiding conflict.

2. Why is EI important in difficult discussions?

Emotional intelligence helps you understand both your feelings and others'. This makes you better at talking things out, especially when emotions run high. With good EI, you can improve how you chat with others and deal with negative feedback more smoothly.

3. Can learning to handle stress help in having these conversations?

Yes, indeed! Stress can make us react badly or avoid talking altogether. By mastering ways to stay calm – part of what some call primal leadership – we get better at facing tough chats head-on, instead of running away.

4. How do I start improving my skills for courageous conversations?

Start by boosting your self-confidence and social skills... Think about how top performers manage - often they're great listeners who also know themselves well, including their blind spots. Plus, reading up on the subject or finding examples from folks like Daniel Goleman could inspire!

5. Are there any tips for receiving feedback during these conversations?

Absolutely! When someone’s giving you feedback – try not to take it personally or double tap into defensiveness right away... Instead? Listen closely, think about what they’re saying, and remember: this is a chance to grow and become even better at chatting courageously.

6. What are crucial conversations in a business setting?

Crucial conversations are critical discussions where hard truths are addressed to resolve conflicts and improve outcomes. These conversations are a prime example of effective communication.

7. How can I handle a difficult conversation?

To handle a difficult conversation, develop your skill sets and prepare thoroughly. Research shows that a high degree of emotional intelligence is a better indicator of success in these situations.

8. Why is receiving feedback important?

Receiving feedback is a critical part of personal and professional growth. Most people find it challenging, but it helps avoid conflict and fosters a better business environment.

Learn how to tune in to others and enable them to tune in to you

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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