How To Validate Others: Boosting Confidence And Building Trust

Transform Relationships with Validation


Cultivate Confidence

Learn validation techniques to empower and uplift others, enhancing trust and self-confidence.

Build Trust

Establish deep trust by acknowledging and appreciating others' contributions and perspectives.

Develop Inner Strength

Strengthen your validation skills to cultivate more confidence and inspire resilience and motivation in others.

Refine your communication skills by learning to harness your emotional intelligence with one of the UK's most acclaimed management training courses.

Why Choose This Training?

More Than Just A Course Of Lectures

What gets in the way of developing and holding on to new communication skills are old habits of thinking and speaking. Even if the advice is very good the reason why it rarely sticks are the mental habits people inevitably revert to, especially under pressure.

Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.

What Makes This Training Stand Out?

What makes this training stand out is the exceptional support through one-to-one coaching sessions and continuous feedback. Changing behaviour is not an easy task as old habits are hard to break.

With a 40-year track record we can help you cultivate practical skills, and build your confidence to so you can successfully navigate real-world challenges, ensuring lasting behavioural improvements.


Join thousands of participants getting results

"What I love about this course is that I didn't just learn about the topic, this course is about ME.  I'm confident I can reliably use my new skills, even when under pressure".

5 stars

A Project Manager At A Tech Company

"A lesson for life! The power of effective communication is incredible when one masters the skills "listening with empathy" and "speaking assertively"

5 stars

A Project Quality Engineer

Clients We Have Worked With

Well-known companies who have used this course again and again, over many years

  • Amgen 3
  • BBC
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  • Cargill 2
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  • Civil service
  • NHS 2
  • Kelloggs Logo 2
  • IGT
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  • Schweppes 3 logo
  • Castrol 3
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  • RSPB Logo 2022
  • Shell
  • UNHCR 3
  • unilever 2
  • BP 2
  • FBN 2

Course Summary

Training Objectives

Everyone wants to feel heard and understood. A staggering 70% of our happiness comes from our relationships, including how validated we feel by others. This training course will guide you through simple ways to boost others' confidence and trust by validating them effectively. You'll learn some practical skills.

  • Validating others boosts their confidence and trust, essential for happiness and strong relationships.
  • Self - confidence grows from recognising our value and achievements, while trust requires honesty and open communication.
  • Listening to oneself over seeking external approval strengthens inner confidence and self - trust.
  • Regular feedback using emotional intelligence in professional settings fosters team trust and individual growth.
  • Building trust with customers relies on understanding their needs, clear communication, and keeping promises.

Develop Your Emotional Intelligence

You will learn a set of powerful emotional intelligence communication techniques so that you can manage difficult conversations, handle challenging situations, build relationships and set firm boundaries.

Transferable Skills

The goal of this training is to equip you with the tools you need to build strong, lasting relationships in your professional life, although because these skills are so transferable many clients report vast improvements in their personal relationships as well.

Develop Skills

This is a skills development rather than just a theoretical programme, so the emphasis throughout will be on you taking turn after turn, practising your skills, while receiving feedback and coaching about your effect on others.

Repeated Practice and Feedback

In your coaching sessions you will be helped to practise dealing with the kinds of situation you find challenging, again and again, until you are confident you can do it successfully.

Video Analysis

We'll combine practical, hands-on experience with video replay and analysis and discussion of the principles involved to help you gain both skills and understanding. Special attention is paid to your individual training needs, so you can practise your skills in real-life situations that you have to handle at work.

Sustained Change

That's why as well as your place in a small group, this training includes a generous amount of private and confidential one-to-one coaching sessions online, spread over several months, ensuring an exceptional level of support. This will ensure the changes you make are sustained over a longer period of time and any obstacles are overcome. Choose between online training available worldwide, or in-person face-to-face courses in the UK.

Course Dates and Price

For a list of upcoming course dates (for online coaching and face-to-face training), the locations of the next 3-day public courses in the UK and pricing Click here.

Free Initial Session

This initial coaching session serves as an introduction to the "Skills with People" course, allowing you to understand the course's relevance and effectiveness for your specific needs before committing to it.

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How To Validate Others: Boosting Confidence And Building Trust

Exploring the Importance of Self-Confidence and Trust

Self-confidence and trust play key parts in our lives. They help us face fear, make choices, and stand strong during hard times. Self-confidence lets a person value their own worth and abilities.

It's like having a quiet power inside that whispers, "You can do it." This inner strength builds as we achieve small victories daily. Trust, on the other hand, is about believing in others' reliability and feeling safe with them.

Whether it's trusting a friend or a team member at work, knowing you can depend on others creates lasting relationships.

Trust starts with self-confidence.

Building trust involves being honest and open. People tend to follow leaders who show confidence not just in themselves but also in their team members' abilities. When someone feels valued and believed in, they're more likely to give their best effort back.

This cycle of mutual respect boosts everyone's confidence - proving that together, we are stronger.

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Now by involving people he takes them with him

The Paradox of Validation

The paradox of validation shows us a tricky balance. We need others to acknowledge our worth, yet we also must find confidence within ourselves.

Boosting Confidence through Validation

Boosting confidence through validation helps build trust and shapes a positive self-perception. By actively listening and showing appreciation for efforts, we tell people they are valued.

This recognition can make a big difference. It raises self-esteem and fosters personal growth.

Validating others involves more than just hearing them out; it's about acknowledging their feelings and emotions with sincerity. Actions like regular check-ins, offering feedback, and providing constructive criticism without demoralising play pivotal roles in supporting someone's journey toward self-assurance.

Such practices create satisfying relationships in both personal life and the business world, enhancing well-being for everyone involved.

Prioritising Self-Validation for Inner Security

Prioritising self-validation is key for feeling secure within ourselves. It means listening to our own needs and recognising our worth, without constantly seeking approval from others.

This practice helps us trust in our abilities and decisions more firmly, laying a foundation for strong self-confidence.

Trusting oneself is the first secret to success.

It encourages us to focus on what makes us feel good about ourselves and steer clear of comparing with others. By doing so, we build a solid sense of self that external opinions cannot easily shake.

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Learn to get taken more seriously

Essence of Developing Self Confidence

Developing self confidence is all about knowing yourself and feeling good about who you are. It's a journey of accepting your strengths and working on areas where you can grow.

Cultivating Self Awareness

Cultivating self-awareness is like building a foundation for your house. It's about knowing who you are, what matters to you and how you see the world. This knowledge lets you make choices that match your true self, not just what others expect from you.

You learn by paying attention to your thoughts and feelings, noticing patterns over time.

You also grow by asking tough questions about yourself and being open to the answers—even if they're hard to accept. This process isn't quick or easy, but it's worth it. As you understand yourself better, making decisions becomes easier because they align with your inner values and beliefs.

Developing Self Esteem

Building self esteem is key to feeling good about yourself. It starts with recognising your own worth. See the things you do well and accept that everyone makes mistakes - it's part of learning.

Setting small, manageable goals can help a lot. Each time you meet a goal, celebrate! This boosts your belief in yourself.

Listening actively to others also plays a big role. Feedback, when taken positively, teaches us where we can improve without losing sight of our value. Avoid people who put you down and seek out those who support you.

Remembering your strengths every day will make your confidence grow stronger over time.

Embracing Self Acceptance

Self acceptance means seeing yourself just as you are and being okay with it. You stop chasing the idea of becoming someone else and start feeling good about who you already are. It's a big step towards self worth.

Realising that we're enough can turn our world around – it's like finding a secret key to happiness.

The greatest gift you can give to yourself is the gift of unconditional love and acceptance.

This journey involves recognising your strengths and weaknesses without judgement. Accepting ourselves helps us face life with more courage and less fear, knowing that we're worthy just as we stand, flaws and all.

It sets the foundation for building trusting relationships, both with ourselves and others, by proving that we value honesty over perfection.

Recognising Self Worth

Knowing your value is a key step in building confidence. It means understanding what you bring to the table - your skills, feelings, and thoughts all matter. This isn't about comparing with others but feeling secure in who you are.

Once you see your own worth, trust in yourself grows. You start taking actions that reflect this belief, like speaking up or trying new things.

Seeing our value helps us make healthier choices. We choose friends who treat us well and jobs that match our skills. Recognising self-worth also makes it easier to share ideas in team meetings or give feedback without fear.

It's all about trusting our place in the world and knowing we deserve respect and kindness just like everyone else.

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Stand up for your ideas and also respect theirs

The Influence of Others

The people around us can lift us up or bring us down. They shape how we see ourselves and our confidence in the world.

Positive Validation

Positive validation is like sunlight for plants; it helps confidence and trust grow. By recognising and praising someone's efforts or strengths, we make them feel valued. This builds their self-esteem and fosters a sense of belonging.

Giving constructive feedback in a kind way also plays a key role. It shows we care about their growth, not just pointing out flaws.

Validation is the first step towards building trust.

Active listening and open communication are essential here. They prove that we're engaged and interested in others' well-being. This approach strengthens relationships, making people more open to share opinions and ideas.

In turn, this creates an environment where everyone feels secure enough to be themselves, boosting team spirit and productivity.

Negative Validation

Negative validation happens when someone points out our faults or mistakes in a way that makes us feel bad. This can hurt our confidence and trust in ourselves. Often, people might think they're helping by being honest about what we're doing wrong.

But, if it's not done kindly, it can make us doubt our abilities. It's crucial to talk about errors in a way that doesn't harm self-esteem.

Criticism should aim to teach, not tear down. Providing feedback with care helps maintain self-worth and encourages learning. Avoid harsh words that can lead to lost trust and hurt feelings.

Always use communication channels wisely to offer feedback that builds trust rather than breaking it down.

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Learn how to be soft on the person yet tough on the issue

Three Pillars of Building Confidence

Three Pillars of Building Confidence are key. They keep us steady and push us forward, letting us grow with each step we take.

Fostering Belief in Oneself

Believing in oneself is a core step to growing confidence. It means listening to the positive voice inside, telling you that you can face challenges head-on. This belief acts as a shield against doubts and fears, making it easier to trust in your own decisions and actions.

Trust yourself - you know more than you think you do.

Practicing this self-belief involves regular reflection on your achievements and strengths. Recognise each success, no matter how small, to reinforce your capability and worth. This process helps in building a strong foundation of self-trust, essential for facing new challenges with courage.

Practicing Positive Self-Talk

Practicing positive self-talk means changing how you speak to yourself. It's about saying kind things in your mind, like a friend would. This can boost trust in oneself and make confidence grow.

By doing this, you stop seeking validation from others all the time. You start feeling good from within.

Every day, try telling yourself something nice. Focus on your strengths and achievements, not just what you wish to improve. This helps keep your spirits up and supports continuous learning about yourself.

Positive words lead to better outcomes for well-being and self-trust. So next time you face a challenge, cheer yourself on with encouraging thoughts, moving forward with more belief in what you can do.

Committing to Self-Care and Improvement

Taking care of yourself is key. It means eating right, getting enough sleep, and exercising. It's about doing things that make you happy and keep your mind sharp - like reading books or learning something new every day.

Self-care helps you feel good inside and out.

Improving yourself is just as important. Set goals to get better at things you care about. Work on skills that can help you in life or at work. Stay positive and be kind to yourself as you grow.

This builds confidence and trust in what you can do.

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People used to be scared of him - no longer

Impact of External Influences on Self-Confidence

External forces can shake or lift our self-confidence. Friends, social media, and work feedback play big roles in how we see ourselves.

Avoiding the Pitfalls of External Validation

Relying too much on others for approval can make us lose sight of our self-worth. It's easy to fall into the trap where we wait for someone else to tell us we are doing well. This is not the best way to build self-trust or establish trust with others.

We should focus more on what we think about our actions and choices. Trusting ourselves helps our confidence and keeps us true to who we are.

Seeking validation from outside can sway how we see ourselves, leading to trust issues within. Instead, it's crucial to recognise our value without needing someone else's okay. By valuing our own opinion over others', we keep control of our well-being and stay confident in decisions.

This approach fosters a stronger sense of self that isn't shaken by external opinions.

Embracing Positive Relationships for Confidence

Having good friends and family around us can make a big difference in how confident we feel. These people give us positive feedback, which makes our trust in ourselves grow. They offer honest views and cheer for our successes, helping break down walls of doubt.

Surrounding ourselves with such positive influences pushes us to think better of ourselves and take on new challenges with more courage.

Being part of supportive groups or teams at work can also boost our confidence. Here, regular check-ins and open sharing nurtures trust among members. This creates an environment where everyone feels valued and believed in.

Over time, this belief turns into self-belief, making each person more willing to try new things and speak up because they know their team has their back.

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Now he listens before jumping to conclusions

Balancing Self-Validation with Seeking External Approval

Finding the right balance between relying on ourselves and looking for approval from others is key. It's about trusting our gut, while still being open to feedback.

Trusting Ourselves Over Comparing with Others

Trusting our own choices and feelings is key. It helps us feel sure about what we do and who we are, without looking at others. This self trust boosts our well-being and keeps us focused on our path.

It's easy to glance around and think others have it all figured out. But, their journey isn't ours. Our stories are unique, filled with different chapters that only we can write.

Building this trust in ourselves takes time but pays off by making us feel stronger inside. We learn to rely on our intuition, making decisions that fit us best. This inner confidence shines through, showing the world that we value ourselves enough not to let comparisons dim our light.

Strengthening Inner Confidence

Building inner confidence starts with self-validation. This means listening to our own needs and affirming our self-worth. We do this by setting personal goals and celebrating when we reach them.

Every achievement, big or small, boosts our belief in ourselves.

Practicing positive self-talk is a must for stronger confidence. Instead of focusing on mistakes, we learn from them. We tell ourselves that it's okay to try and fail because that's how we grow.

By doing these things, we build trust in ourselves which makes us feel more secure and confident in life's journey.

Relying on Our Intuition

Listening to our gut feelings is key. It helps us trust ourselves more. Our intuition acts like an inner guide, leading us through choices and relationships. We often know what's right for us before we even think it through fully.

So, trusting this inner voice boosts our confidence in making decisions. This doesn't mean we ignore advice from others or skip doing our homework on important matters. It's about striking a balance - valuing our own insights while staying open to learning and growing.

Paying attention to what feels true inside can lead us down the right path, especially in building trust with others and within ourselves. It's one of those vital steps that blend self-awareness with practical actions in everyday life - making it easier to navigate challenges without losing sight of who we are and what we stand for.

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Learn how to be both firm and fair

How to validate your team with regular feedback using Emotional Intelligence Skills

Giving your team regular feedback with emotional intelligence skills helps them feel seen and valued. Want to know more? Keep reading.

How to praise without patronising

Praising someone without making them feel small is all about being genuine. Choose your words carefully. Focus on their effort and what they actually did well. Say something like, "I really appreciated the way you handled that presentation; your hard work clearly paid off".

This approach shows you've noticed their specific contribution and value it.

Avoid general comments like "good job", which can come across as empty or insincere. Instead, highlight details about their performance or behaviour that stood out to you. For instance, "I loved the way you organised this event, because it showed a lot of forethought and dedication." This kind of feedback makes people feel seen and valued for who they are and what they do, boosting confidence in a real way.

How to criticise without demoralising

Talk directly but kindly when you need to give criticism. Focus on what can improve instead of just pointing out the wrong. This way, you show you care about growth and well-being.

It's important to make sure people understand your main goal is to help them get better.

Use examples that are clear and relate to the point you're trying to make. Avoid making it personal or comparing with others, as this can hurt confidence. Praise efforts already made, then suggest practical steps for improvement.

This balance keeps morale high and builds trust in the process.

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Assertiveness, Listening Skills and Emotional Intelligence Training

Fostering Trust and Credibility in Professional Settings

Building trust and credibility in work settings starts with great communication. Want to learn more? Keep reading!


Talking with others the right way is key to building trust. Regular communication helps a lot. It makes people feel heard and important. When we openly share our thoughts and listen, trust grows between us.

We should answer questions clearly and have regular check-ins. This shows we care and are there for them.

Using words wisely is part of effective communication as well. Always choose kind words to make others feel good about themselves. Avoid harsh words that can hurt someone's feelings.

By doing this, everyone feels safer sharing their ideas without fear.


Being honest builds trust. It shows you respect the truth and value transparency in relationships. This is true whether talking to a friend or working with colleagues. Telling the truth, even when it's hard, proves that you are someone others can rely on.

Honest actions make people feel safe around you. They know what to expect and believe in your words and promises. So, always choose honesty over easy lies that might hurt trust in the long run.

Leading with Trust

Trust is key in building strong relationships at work. It makes people feel safe and respected. Leaders who show trust boost team spirit and performance. They do this by being open, listening well, and showing they value everyone's input.

This approach helps employees to speak up and share ideas freely without fear.

To lead with trust, it’s vital to keep promises and be honest in every situation. This builds a strong foundation where everyone feels part of the team's success. Regular check-ins help too, as they show care for each person's progress and well-being.

In such an environment, confidence grows alongside trust, making the workplace better for all.

Enhancing Team and Employee Trust through Activities

Building trust and boosting confidence in a team setting can have a big impact. It's all about choosing the right activities that encourage bonding and mutual respect. Here's how you can do it:

  1. Host regular check - ins with your team. This opens up communication lines, making everyone feel heard and valued.
  2. Create a mentorship programme within the team. Pairing up teammates helps them learn from each other and build confidence.
  3. Organise team - building exercises outside the office. Activities like escape rooms or sports days boost morale and trust.
  4. Encourage volunteering as a group for local charities or community projects. Working together for a good cause strengthens bonds.
  5. Start meetings with positive shout - outs. Highlighting great work encourages a culture of appreciation and support.
  6. Launch a 'skill-share' session once a month where employees teach each other something new, enhancing self-worth and trust in others' abilities.
  7. Encourage open discussions about failures as well as successes, fostering an environment where it's safe to take risks.
  8. Set up peer feedback sessions regularly, ensuring they're constructive and aimed at personal growth, not criticism.
  9. Celebrate milestones, both big and small, to show the team that every effort is noticed and appreciated.
  10. Implement team workshops on emotional intelligence to improve understanding and empathy among members.

By focusing on these activities, you create an atmosphere where trust flourishes alongside confidence, driving your team towards success together.

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Are you helping them think for themselves?

Strategies for Building Trust with Customers and Clients

Building trust with customers and clients comes down to showing them you understand their needs and always have their best interests at heart. By actively listening and responding to feedback, businesses can create a strong foundation of trust that encourages long-term relationships.

Establishing Trust in Business Relationships

To set up trust in business relationships, start with clear communication. This means being open and honest about what you can do and what you expect from others. It's key to always keep your promises.

If you say you will do something by Tuesday, make sure it happens. This shows people they can rely on you.

Another important thing is regular check-ins. These are times when you talk about how things are going. It helps to catch any problems early and fix them together. Showing that you care about the work and the relationship makes trust grow stronger over time.

Implementing Trust-Building Strategies for Customer Relations

Building trust with customers is key to lasting business success. Trust-building strategies help ensure happy, loyal customers who come back.

  1. Show consistency in your services and responses. Customers feel secure when they know what to expect from your brand. Whether it's the quality of your product or the time you take to respond to inquiries, keeping things consistent is crucial.
  2. Ask for feedback and act on it. This shows that you value customer opinions and are willing to make changes based on their suggestions. It strengthens their belief in your commitment to serving them well.
  3. Keep your promises. If you say a product will be delivered by a certain date, make sure it happens. Breaking promises can quickly damage trust.
  4. Be transparent about policies and procedures. Make sure customers understand how you operate, including returns, complaints, and service processes. Clear communication removes confusion and builds confidence.
  5. Offer excellent customer service. Friendly, helpful customer service can turn a negative situation into a positive one. It's one of the most important aspects of building trust.
  6. Protect customer data fiercely. With data breaches being a common fear, ensuring strong security measures for customer information is essential for trust.
  7. Create valuable content that helps your audience. This positions you as an expert in your field and shows that you're interested in providing more than just products or services.
  8. Implement regular check - ins with customers. Whether through email newsletters or social media updates, keeping in touch makes customers feel valued and remembered.
  9. Acknowledge mistakes openly. If something goes wrong, admit it and work hard to fix the issue. This honesty can actually boost customer trust because they see integrity in your actions.
  10. Personalise interactions as much as possible. Remembering details about previous purchases or conversations shows customers they're not just another number to you.

Building trust isn't just about grand gestures; it's found in the small details of everyday interactions with customers.

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She now feels more confident in tackling people

How To Validate Others - Conclusion

Looking into the world of emotional validation shows us how it can create stronger connections. For those keen on learning more, a wealth of resources awaits to improve your emotional intelligence skills.

Reflecting on the Role of Emotional Validation in Fostering Trust and Intimacy

Emotional validation plays a key role in boosting confidence and building trust. It makes people feel recognised and understood. This creates a strong bond between individuals. Emotional validation shows care for others' feelings, which helps grow deeper connections.

Regular check-ins and understanding the other side help too. These actions show you value someone's well-being. Trust gets stronger when people feel their emotions are taken seriously.

This leads to close relationships where everyone feels safe and valued.

Highlighting the Benefits of Emotional Validation Practices

Validating others can work wonders for boosting confidence and building trust. By showing understanding and acceptance, we create a safe space for people to express themselves freely.

This practice not only strengthens relationships but also encourages personal growth. People feel more connected and valued, which is essential for healthy self-perception and well-being.

Trust building becomes easier with emotional validation practices. Regular check-ins where feelings are acknowledged make everyone involved feel important - like what they say truly matters.

It lays the foundation for deeper dive conversations, fostering an environment of mutual respect and credibility. Ultimately, it leads to a stronger sense of community whether in personal life or professional settings.

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He's now far more aware of his impact on others

How To Validate Others - FAQs

1. What does it mean to validate someone?

Validating someone means acknowledging their feelings and thoughts, showing you understand them. It's a way of boosting their confidence and helping them trust you more.

2. How can I make others feel validated?

You can make others feel validated by listening closely, offering kind words that show you get how they're feeling, and checking in with them regularly. This shows you care about their well-being.

3. Why is validation important for building trust?

Validation is key because it shows respect for another person's self-perception and emotions. When people feel understood, they're more likely to trust you since they see you value what’s important to them.

4. Can validating others improve our relationship?

Yes! By validating the feelings and thoughts of others, we create a stronger bond based on mutual respect and understanding. This not only boosts their confidence but also strengthens the trust between us.

People who feel understood are more receptive

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Free exploratory coaching session

The first session is free so you're not committing yourself until you're sure this training is relevant for you. You will also learn something practical you can use right away that'll help you handle a difficult situation more successfully at work.

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